En savoir plus sur Upfluence

Upfluence est une solution cloud de recherche et de gestion des influenceurs conçue pour les agences de toutes tailles. Elle offre des fonctionnalités de marketing d'influence, de gestion des affiliations et de suivi des performances au sein d'une suite. Le produit s'adresse aux travailleurs indépendants, aux gestionnaires SEM (Search Engine Marketing), aux agences de marketing, aux agences de publicité, aux agences de relations publiques et aux services marketing internes. Upfluence permet aux utilisateurs d'identifier et de gérer les influenceurs à l'aide d'un processus en trois étapes. Upfluence offre une base de données d'influenceurs qui permet aux utilisateurs de trouver des contacts selon différents critères, comme la taille de la communauté sociale, le taux d'engagement et l'emplacement. La solution présélectionne ensuite des contacts à partir de la liste d'influenceurs. Upfluence permet aux utilisateurs d'afficher des statistiques telles que les performances des publications et des sujets couverts par chaque influenceur. Enfin, les utilisateurs peuvent envoyer des campagnes par e-mail aux influenceurs avec un outil d'envoi d'e-mails intégré qui permet d'envoyer des messages de masse.
Upfluence Logiciel - 1
Upfluence Logiciel - 2
Upfluence Logiciel - 3
Upfluence Logiciel - 4
Vidéo de Upfluence
Upfluence Logiciel - 1 - aperçu
Upfluence Logiciel - 2 - aperçu
Upfluence Logiciel - 3 - aperçu
Upfluence Logiciel - 4 - aperçu

Upfluence - Prix

Upfluence n'est pas disponible en version gratuite mais propose un essai gratuit.

À partir de :
Non fourni par l'éditeur
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Parcourir les avis sur Upfluence

41 avis sur 41
Classer par :
Emilie
Emilie
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 21/07/2023

Bon outil pour se lancer dans l'influence

Avantages

Upfluence est facile à prendre en main et permets d'accéder à une base énorme d'influenceur de tout secteur. J'aime bien aussi pouvoir voir les statistiques d'audience de l'influenceur ainsi que la performance de ses dernières collaborations

Inconvénients

Demande beaucoup de travail manuel pour relancer les influenceurs et pas de possibilité de personnaliser un lien d'affiliation par influenceur.

Réponse de Upfluence

Hello Emilie. Your feedback is invaluable to us. Thank you for sharing your experience with our company.

Répondu le 24/08/2023
David
David
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 26/07/2023

Great for discovering and working with influencers

Avantages

Upfluence lets you slice and dice their database of influencers to find the perfect fit. I love all the advanced targeting features.

Inconvénients

There's a bit of a learning curve, but easy-peasy once you use it af ew times.

Réponse de Upfluence

Hello David. We're delighted to have had the opportunity to serve you. Thank you for your positive feedback!

Répondu le 24/08/2023
Madalina
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/09/2024

Efficient Solution for Streamlining Influencer Marketing

Upfluence has been a game-changer for managing our influencer marketing strategies over the past 7 months. The platform offers a wide selection of influencers, making it simple to find the perfect match for our brand. We love the detailed filters that allow us to narrow down by audience, niche, and engagement level.

One of the standout features is the integration with Shopify and Social media platforms, which works flawlessly, making collaboration and tracking performance a breeze. The data and analytics are clear and provide valuable insights that help us optimise campaigns in real time. The reporting capabilities are easy to navigate and provide the metrics we need to gauge the success of each campaign.

Their support team has also been fantastic—quick to respond and always helpful with any inquiries or issues.

Avantages

Extensive influencer database
Real-time performance tracking
Easy-to-use reporting tools
Excellent customer support

Inconvénients

The learning curve can be steep initially
Pricing might be on the higher side for smaller businesses

Réponse de Upfluence

Hello Madalina, thank you for the great review! Always happy to work alongside you and your team!

Répondu le 27/09/2024
petra
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
4
Simplicité
4
Support client
1

3
Publié le 06/02/2024

works well until it does not!!!. then your left in the dark

I think the idea and functionality of the platform are great however dealing with the customer support or technical issues is beyond painful. We have disconnected from the platform for almost 9 months and tried numerous times until we gave up trying. Billing refuses to stop billing even tho they are not able to repair the integration. Billing and CX just ignores all emails

Avantages

It has a nice dashboard and easy to use

Inconvénients

The customer support is horrendous. Dealing with their IT when things are completely broken takes days to respond and then its always the same response that doesnt fix anything.
texting thru the cx chat all you get is one first contact response then crickets

Réponse de Upfluence

Hello Petra. We apologize for the negative experience you had with our company. We appreciate your feedback and have been trying to get in touch to discuss further. Please reach out to [email protected]. Thank you.

Répondu le 29/02/2024
Emily
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 24/07/2023

Satisfied with Service

Overall experience was great! The platform is very intuitive and has helped me to grow the influencer service line at my agency.

Avantages

I love that Upfluence integrates seamlessly into other platforms like Shopify and woocommerce. There's a wonderful integration that allows you to pull up an influencer's metrics when you're just scrolling on Instagram or TikTok which is extremely helpful as well. They have great customer service and are always willing to hop on a call and explain something. Additionally, they are always improving and updating the platform to benefit the users.

Inconvénients

I personally always struggled with the feature that gives clients access to viewing influencer content for a campaign. I found that my clients were confused by it and couldn't figure it out easily.

Réponse de Upfluence

Hey Emily. It's fantastic to hear that you had such a positive experience with our company. Thank you for taking the time to share your feedback!

Répondu le 24/08/2023
Frederick
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 30/06/2023

This influencer marketing and affiliate software combo is the real deal

Upfluence has been a game-changer for our real estate comapny. From influencer discovery to campaign management, their platform offers a seamless experience that has significantly improved our ROI and brand visibility.

Avantages

One thing that stood out to me about Upfluence was their robust analytics and reporting. I could track the performance of my influencer campaigns in real-time, monitor key metrics, and measure the ROI effectively. It helped me optimize my strategies and make data-driven decisions.

Inconvénients

There are instances where I encountered occasional glitches or slow loading times within the Upfluence platform, but these are infrequent issues.

Réponse de Upfluence

Hi Frederick. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. Thank you for your positive feedback!

Répondu le 11/07/2023
Veronica
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 21/07/2023

An All-in-One Gem for Influencer Campaigns!

The user interface is intuitive, making it easy to navigate even for someone like me, who's not tech-savvy. The platform's comprehensive features have significantly streamlined our workflow, saving us time and effort.We now have everything we need in one place! From discovering the perfect influencers to organizing collaborations, tracking performance, and analyzing results, it has it all.

Avantages

This platform is incredibly friendly and complete, offering an abundance of options that make managing influencer campaigns a breeze.

Inconvénients

With numerous features available, exploring the app's capabilities can be a bit overwhelming initially. Nonetheless, the effort invested in learning its functionalities is well worth it

Réponse de Upfluence

Hello Veronica. We're thrilled to hear that you had a positive experience with us! Thank you for taking the time to leave a review.

Répondu le 24/08/2023
Samuel
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
3
Support client
2

4
Publié le 04/04/2024

Great Platform with Some Glaring Weaknesses

Overall, it was middling but edging toward the more positive side.

No influencer marketing platform is perfect, but the thing we loved most about Upluence was its strong search and filter features.

If it only paid a little more attention to the actual campaign management UI, this platform would be a LOT stronger.

Avantages

The search and filter functionality or finding influencers is really clever.

We really enjoyed the "tinder-style" approve/deny system of selecting influencers and adding them to lists.

By far, the strongest thing Upfluence has going for them is their ability to drill down influencers by criteria. It was the main thing that attracted us t other platform, and for good reason.

Inconvénients

Unfortunately, what they excel in with influencer search, they lack in automation, considerably their automated email sequencing (which there's next to none of).

Emails have to be sent out individually, and once you get a response, the automation ceases, which makes for a lot of time spent communicating with Influencers.

Beyond that, the way you organize lists and campaigns is very clunky in Upfluence. The UI isn't very well optimized, and it made for a very confusing time navigating the platform when we were using it.

But the biggest issue by far is the inability to edit campaigns once they are setup. And, to make thing worse, if you spend time working on configuring a campaign's setup, there's no way to save your progress midway through, which means you can easily lose all of your progress if you don't complete the campaign setup all at one time. That led to a lot of time wasted when we would refresh a page or navigate away from the setup and then have to start all over again.

Réponse de Upfluence

Hello Samuel, thank you very much for the honest review. Email automation is actually top priority and will be released in a couple of weeks! If you are interested in knowing more, please reach out to us at [email protected]. We appreciate your feedback and we have sent these valuable comments to our product team for review. Thank you!

Répondu le 24/04/2024
Utilisateur vérifié
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 02/08/2024

Game-changer for agencies

10 on 10! It's super easy to use, and finding and working with influencers is a breeze. The analytics are spot-on and help us understand what's working. Plus, their customer support is always there when we need them. It's a great tool that's made our influencer marketing so much easier!

Avantages

Really amazing tool for influencer marketing to sell. We work with brands that sell online, and we would not use any other tool to track sales through influencers.

Inconvénients

We have been using it for a while, and although the start took a little to onboard the tool and get started, we are beyond happy with the platform.

Réponse de Upfluence

Hello, thank you for the great review. We really appreciate your feedback!

Répondu le 19/09/2024
Hugo
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 07/07/2023

The best IM software for e-commerce

Working with Upfluence has been a true partnership. Their team understands our brand goals and provides personalized guidance to maximize our influencer campaigns. It's been an invaluable asset in elevating our marketing efforts.

Avantages

What impress me the most about Upfluence was their extensive influencer database. They have a vast network of influencers across various niches and platforms. It gave me access to a diverse pool of creators, allowing me to find the perfect match for my brand, not matter my needs.

Inconvénients

Apart from typical small glitches, not much at all! Overall, we are really happy.

Alternatives envisagées 

HypeAuditor

Réponse de Upfluence

Hello Hugo. Thank you so much for your kind words! We truly appreciate your feedback.

Répondu le 11/07/2023
Alex
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 05/07/2023

This influencer marketing and affiliate software is gold!

Using Upfluence has been such a game changer for our influencer marketing strategy. It's incredibly user-friendly, and their extensive influencer network has allowed us to connect with authentic creators who perfectly resonate with our target audience

Avantages

The affiliate software by Upfluence is honestly a game-changer for our brand. It provided me with a complete solution to track and manage my affiliate marketing programs. The intuitive tool make it easy to onboard affiliates, monitor their performance, and handle payouts effortlessly. It really simplified the entire process.

Inconvénients

It can seem overwhelming at first to understand fully the platform.

Réponse de Upfluence

Hello Alex. We're thrilled to hear that you had a positive experience with us! Thank you for taking the time to leave a review.

Répondu le 11/07/2023
Estelle
  • Secteur d'activité : Production audiovisuelle
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 29/06/2023

incredible influencer marketing and affiliate software

I can't speak highly enough about Upfluence. It has exceeded my expectations in every aspect. Their intuitive interface, powerful analytics, and great customer support have made it a pleasure to work with their platform.

Avantages

I love how Upfluence made managing my influencer relationships a breeze. Their platform offered a streamlined communication system, allowing me to collaborate with influencers, share briefs, and review content seamlessly. It really helped me maintain strong partnerships and ensured a smooth workflow.

Inconvénients

Would have loved to have known from the start that they have an in-house influencer marketing agency, which could have helped us run our campaigns. This would have helped us onboard faster.

Réponse de Upfluence

Hello Estelle. Thank you for your generous review! We're grateful to have customers like you.

Répondu le 11/07/2023
Becca
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 24/07/2023

BeautyLabs Review

Great and [sensitive content hidden]
has been amazing from day 1!

Avantages

Creating large number of campaigns, which quickly and effectively produce great results!

Inconvénients

I think over the year everything we have suggested as been able to be added to the system.

Réponse de Upfluence

Hi Becca. We're honored to have received such a positive review from you. Thank you for your trust and for recommending our services!

Répondu le 24/08/2023
Tasha
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 23/07/2023

ADNB Review

So far we are loving it. It's taking some getting used to with a few things but we're learning and enjoying it.

Avantages

I love the ability to search for new influencers, preview their social media and then select them.

Inconvénients

I wish it were easier to remove them from a list (IRM) and from a campaign at the same time.

Réponse de Upfluence

Hi Tasha. Your review made our day! We're grateful for your kind words and support.

Répondu le 24/08/2023
Davinia
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 21/07/2023

DG Upfluence Journey

From day one have brought into the platform from learning during the discovery calls to onboarding, there have been a few glitches along the way, but the team are quick to respond and resolve issues. Besides which nothing is perfect from the off!

Avantages

Having reviewed several platforms to compare, Upfluence provided much more functionality that made it an easier decision to decide to invest. The team from day one has been amazing, supportive, responsive, and generally caring about you as a business/customer. Using Upfluence has also provided credibility to creators as they're more inclined to work with you based on the fact that you're using a reputable platform.

Inconvénients

I would love to see a search functionality provided when you accidentally reject a creator from your search.When uploading an influencer the data upload seems to take a while, at times doesn't load at all. And finally when uploading an influencer's additional social account, instead of a spreadsheet, they automatically plug into the current data as opposed to having the need to upload a CSV file.

Réponse de Upfluence

Hello Davinia. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. Thank you for your positive feedback!

Répondu le 24/08/2023
Sheiva
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 26/07/2023

Great Value!

Tracking & monitoring influencers in our ambassador program

Avantages

Ability to see all influencer info such as metrics, address, products, engagement, etc in a campaign all in one place

Inconvénients

Not being able to select all products to be available for each campaign and having to manually add options in

Réponse de Upfluence

Hello Sheiva. Your positive review means a lot to us. We're grateful for your support and for being our valued customer!

Répondu le 24/08/2023
Utilisateur vérifié
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
4
Support client
3

4
Publié le 29/10/2023

productor de bienestar, como mantener una buena salud con la prevención y promoción de la salud

lo estoy probando recién

Avantages

lo estoy probando y creo que es una opción para medir y ver la línea de las competencias

Inconvénients

bueno no sabría decir ya que lo estoy probando recién por recomendación de otros colegas en el área de trabajo

Réponse de Upfluence

Gracias por su comentario

Répondu le 06/12/2023
Liem
  • Secteur d'activité : Articles de sport
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 04/08/2023

Excellent Service

Upfluence is a wonderful tool that will definitely help any company save valuable time and money in the long run. First of all, It gave us a great insights on social media content creators/influencers/affiliates. Secondly it allowed us to streamline our workflow since its marketing campaign management tool is highly customizable and has great integration options. Their customer service is top notch. You will have a dedicated team that follows your progress and help you succeed. The Upfluence team is highly responsive and will take their time to meet you virtually to assist you in every step and will even give valuable advice on efficient social media marketing strategies if needed. These guys know what they are doing and we highly recommend you guys to try them out!

Avantages

Ease of use, customer service and valuable insights. They are a great alternative to other platforms out there because they don't cut corners and offer a better value for your money.

Inconvénients

Unless you need a roster of available social media influencers to help you promote your services/products, they have everything you need to reach out to the right social media collaborators.

Réponse de Upfluence

Hey Liem. Your satisfaction is our goal, and we're thrilled that we achieved it. Thank you for your positive review!

Répondu le 24/08/2023
Utilisateur vérifié
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
5
Support client
0

4
Publié le 14/06/2023

Upfluence Review by Advertiser

Avantages

I think Upfluence has a great influencer discovery tool and influencer communications tool. It was all smooth to search, find, hunt and communicate with influencer through upfluence and has helped a lot to us.

Inconvénients

Our aim was to have the best campaign set up with influencers; from tracking links to payment options but unfortunately tool couldn't support us perfectly on those

Réponse de Upfluence

We're delighted to have had the opportunity to serve you. Thank you for your positive feedback!

Répondu le 11/07/2023
Molly
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 27/07/2023

Thanks, Upfluence!

Avantages

I like the campaign setup, outreach tools, Google Chrome extension, and Shopify connection.

Inconvénients

I'd like to be able to track shipping within Upfluence through Shopify.

Réponse de Upfluence

Hey Molly. It's customers like you that make our work so rewarding. Thank you for your kind words and for choosing our company.

Répondu le 24/08/2023
Utilisateur vérifié
  • Secteur d'activité : Art/artisanat
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 26/04/2023

Consumer satisfaction

Upfluence is consumer friendly convenient and easy to use otherwise recommend

Avantages

It's very interesting it allows you to easily find contacts and location

Inconvénients

If you want to use it , pay careful attention otherwise you might not understand it, otherwise it's clear and simple

Réponse de Upfluence

We're thrilled that you had a positive experience. Thank you for your review!

Répondu le 11/07/2023
Cristina
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
5

4
Publié le 21/07/2023

Great platform

[sensitive content hidden] is our CSM and he has made this path a lot easier, no doubt he's been key to us! In the beginning, the platform seems to be hard to use since you have to do many setups, however, once you set up the first campaign the process is super easy, organized, and pretty smooth. It's a great platform.

Avantages

It's very easy to set up everything, and to keep an eye on the performance.

Inconvénients

Selecting the variants of the products you want to offer should be easier.Add an option to create affiliate campaigns.

Réponse de Upfluence

Hello Cristina. Your feedback means a lot to us. We truly appreciate your support!

Répondu le 24/08/2023
Milene
  • Secteur d'activité : Médias en ligne
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité
5
Support client
4

3
Publié le 31/05/2023

Review Upfluence

I am satisfied with the platform, I use it as an extension and it shows the results of influencers and beyond.

Avantages

Upfluence has the basic metrics needed to evaluate certain brands and influencers that operate in specific markets.

Inconvénients

I think it delivers what is necessary and basic.

Réponse de Upfluence

Hello Milene. Your review means a lot to us. We're grateful to count you amongst our a valued customer!

Répondu le 29/02/2024
Utilisateur vérifié
  • Secteur d'activité : Relations publiques et communications
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
2
Simplicité
3
Support client
1

3
Publié le 06/04/2023

Not Worth the Spend + Sneaky Renewal Process

Horrendous. When it came time to the renewal phase, our contract automatically renewed without our agency needing to reconfirm payment or sign a new agreement... This clause was buried in their terms and conditions, not even written in the contract but only LINKED to an external page. The company sent an automated email about the upcoming renewal months prior to the renewal date but did not disclose any other information (like the process mentioned above) or that a 30-day notice was required for the membership not to renew. Very sneaky business, and when looking to discuss with the Upfluence team, they were of no help and only pointed to the terms. Not worth the spend for a platform that has limited capabilities compared to other competitors. Our agency will not be using this service in the future and plan to share our experience with other industry professionals.

Avantages

Some of the search capabilities, but they do not compared to the more advanced offerings of other platforms.

Inconvénients

Customer experience. In the course of 6 months, our representative changed three times, and they were always pushing new features + added capabilities.

Réponse de Upfluence

We're sorry to hear that you were not satisfied with our services. Your feedback is important to us, and we will take the necessary measures to address the issues you've raised.

Répondu le 11/07/2023
Martin
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
2
Simplicité
3
Support client
1

2
Publié le 14/04/2023

No more influencer marketing for our company after using Upfluence

1. They force you into a 6 month paid period. 2. Custom support agent did not show up during the first meeting. 3. They did not have any influencers specific to our field. 4. They make cancellation very hard. You have to send an email to the customer support. After that you get a link to an extensive survey that you have to complete. After that, they take another 48 hours to review that form.

Avantages

It looks professional. And it got some positive reviews.

Inconvénients

1. They force you into a 6 month paid period. 2. Custom support agent did not show up during the first meeting. 3. They did not have any influencers specific to our field. 4. They make cancellation very hard. You have to send an email to the customer support. After that you get a link to an extensive survey that you have to complete. After that, they take another 48 hours to review that form.

Réponse de Upfluence

We apologize for the negative experience you had with our company. We appreciate your feedback and will use it to improve our processes and ensure better service in the future.

Répondu le 11/07/2023
41 avis

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