Web.com

Avantages

Le fait de pouvoir construire modifier un site web que ce soit le e-commerce ou autre à un temps protégé par un système antivirus est une solution très innovante

Inconvénients

Particulièrement je n'ai rien rien trouvé de mauvais ou inutile dans cette application toutes les options sont à leur place

Avantages

That it is integrated with all the sales channels I use--eBay, Etsy, Shopify, and Amazon, and as I grow I may expand to others. Customer service is responsive and they offer a LOT for an economical price. I'm a lapidary artist and make one of a kind gemstone focal beads and it's just me and a half time office assistant. I couldn't possibly manage selling on all these channels at once without a service like ecomdash. I've sold on eBay for 18 years, Etsy for 8 years, Shopify for 1+ year, and on Amazon for 2 months. Amanzon has suddenly become my biggest and best market! Ecomdash lets me try new sales channels with minimal effort while keeping track of inventory.

Inconvénients

There have been numerous challenges with integrating my Etsy listings and there have been multiple times over the last year when I have sold an item on another channel and it was not deleted from my Etsy channel. This rarely happens with the other channels but Etsy has had repeated problems. I'm not sure if the difficulties come from Etsy or what, but ecomdash tech support always comes through with a fix in the end. I understand that these platforms are always changing so a service like ecomdash has to play catch up when these issues occur. They're also dependent on their users pointing out the problems as they arrive and they do their best to fix them prompty.

Avantages

I really enjoy how much comes out of the box as well as being able to sync everything pretty effortlessly. Most eCommerce businesses have multiple storefronts, so being able to connect is vital.

Inconvénients

For a bigger business with more custom needs, this may not work as well as you want. I am not sure if support can help with things like this but if it's a more basic structure, you will enjoy.

Avantages

They were a low-cost hosting provider and seemed to be a decent company

Inconvénients

We have been trying to cancel for two years. They keep billing an expired credit card. Support says it will be taken care of. Then it never is. We turn off auto-renew, they turn off auto-renew, it comes back on.
Scam company as far as we are concerned.

Avantages

Web.com inhibits the capabilities of web development through established templates across various sectors creating a very user friendly experience for new and experienced users.

Inconvénients

Least likeable feature is in order to use the website builder, you must pay a monthly subscription. Even with the monthly payment, there will be limited customizable features based on individual preference. For new users, this may not be necessary. However, experienced users may want to make customized changes that would be difficult to implement.

Avantages

I like that it is not expensive but when I built my first website last year it lacked so many features that you think are basic for websites. It now has the AI feature, which I used it a few times and it is very useful sometimes.

Inconvénients

It lacked so many features that you think are basic for websites. Customer support is always late to help you.

Avantages

Dotster. The only thing I like about Web.com is the part of the company that used to be Dotster. I had been with Dotster for 15 years or more. Dotster used to be the BEST company at the BEST price/value with Amazing customer service and product features. In the last year that Doster began to go down hill in their customer service, that's when they merged with Web.com.

Inconvénients

CUSTOMER SERVICE. They are too slow to respond. They do not all speak English clearly. They do not seem to be trained enough to understand your needs. They seem to be working from a keyword list and will send you associated documentation instead of helping you figure out your issue. Their web interface is difficult to navigate or understand and they now charge you for individual access to features that should be in your own control for your own domains.

Avantages

Ecomdash is packed with features. I tested a number of other competitors and Ecomdash significantly more features and functionality.

When I spoke to other competitors, I had a lot of "No's" when I asked whether their platforms could perform certain actions. With Ecomdash it was "yes" after "yes". Liberating!

Inconvénients

The software is very buggy with errors that need support tickets to fix. I have 3 errors so far as a new user, which means that I haven't been able to successfully use the platform at all.

I even paid for the additional onboarding support package. But that mainly became a discussion about the errors that needed to be fixed.

The platform is also painfully slow. After pressing any action button, there is a terribly long dwell time before the action is accepted and completed. Most of the paid onboarding call was taken up by waiting for the system to load and actions to be correctly saved.

Avantages

On boarding was really easy and customer support was great. The software does what it is supposed to and initially was a huge time saving investment for us. The price point they are offering their service at is great. As a small business the price point of some others out there are crazy, but there do seem to be some corners cut and a get what you pay for type thing going on here.

Inconvénients

SLOW! Since we have started using it, it has gotten consistently slower month after month. There are some days where it take 30 seconds to a minute for a single page load. We contact support and they tell us everything is working fine on their end it must be a problem with our internet or to clear our cache.... Yeah no.
When you need to manually edit 100 products and you have to spend over an hour just in page load times it kills your productivity.
The only other thing I don't like is the software to manage listings is lacking and not the greatest so we do not really use it.

Avantages

What I like most was being able to post items to different marketplaces.

Inconvénients

This software failed repeatedly to post to woocommerce, and there support which is timely and round the clock but this is one problem they did not really try to solve. They said it was on my end, however Sellbrite & Sellerchamp have no problems posting to my woocommerce store. I really hated how their tech support is almost there for you but then not really.

Avantages

This website’s AI builder generated the website content beyond my expectations. Text, template, photos everything was great!

Inconvénients

As compared to Zyro, it’s a little expensive.

Avantages

--User-friendly interface-Wide range of services:-24/7 customer support-Cost-effective

Inconvénients

-Limited customization options-Upselling-Limited control on the backend-Lack of scalability

Avantages

The fact that it integrates much of what a small multichannel business needs.

Inconvénients

When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

Avantages

Cross list inventory on multiple selling platforms. Love the fact that when an order comes in from a selling venue, Ecomdash stops all of the listings on other platforms without me having to watch it.
Ability to print shipping labels for orders.
Ability to manage my inventory locations.
Ability to upload my listing info via a CSV file.

Inconvénients

I don't have any cons, more like a wish list. I would like it if they would list / monitor Poshmark. I would like to be able to customize the reports.

Avantages

I was really looking for inventory management software as I was having trouble keeping track of eBay inventory in three different warehouses. This software really fixed that problem for us. I'm also considering branching out to other channels soon and I'm convinced this is program will work well for that too.

Inconvénients

The integration was difficult, but that was my fault. We had been using eBay's Custom Label field for item location. I realize now that I should have downloaded that data and cleared the field before I started. If I would have contacted Customer Service early on, I'm sure it would have been seamless transition. I don't expect to get good "Help Desk" service, but Ecomdash's customer service has been the best. Friendly, easy to understand, and technically adept.

Avantages

Easy to handle sku differences across selling channels
Excellent organization of inventory
Purchase Orders are easy to make
Best value for the money

Inconvénients

Support is deplorable when you have an issue - Issues can take weeks to be answered and sometimes are still not answered properly - Not yet capable of posting new products to Amazon (You have to upload yourself and then download inventory into ecomdash) - Tedious creation of product groups (size/ color variations) which only post on eBay and Shopify (and supposedly Walmart but so far not successful with that despite asking for support over a week ago)

Avantages

Price point compared to competitors. Ability to tie into other marketplaces. APIs that support automation. We can leverage our USPS account with Commercial Plus pricing through Endicia. The platform has the ability to manage multiple marketplaces in a relatively intuitive fashion. In theory, it will support the Mandrill plug in for delayed emails to customers. We have not gotten this functional yet. The support staff is generally speaking very helpful (although solutions take days/weeks sometimes). We had some issues with one of the APIs and they managed to implement a work around to accommodate our Woo Commerce website. This was a big deal and really allowed us to continue to use the Ecomdash platform. The methodology of Paid Orders- Ready to Ship versus Unshipped Orders empowers us to use automation for pulling inventory out of our POS. This is one of the most important features for our particular configuration and needs.

Inconvénients

GUI does not give very much control over the sorting of orders. Therefore it is not as efficient as it could be. There are performance lags where the user is waiting for the GUI to catch up after a click (this has been recently improved to some degree). Printing labels does not support direct to the label printer. Therefore it pops up in a pdf and then you print from there. This slows down the process and is inefficient. The customization of packing lists is very limited. In particular, the logo size limit and text count limitations need improvement. Also the packing slip does not support shipping charges or ancillary charges/credits. A discrepancy on a packing slip/invoice can lead to customer complaints. We have had intermittent issues with time outs through the APIs. we have added code as a work around but still have issues on occasion.

Avantages

Its is priced right for what you get. Inventory management has never failed us which is the primary reason we use it.

Inconvénients

If you do not create all of your listing in Ecomdash there are issues, especially with Big Commerce. Even after downloading all of our listings they were missing sub-categories. Why did this hurt us? When we went to update the site for 2018 pricing it overrode all of our categories on our website so we had to re-create them all using a CSV file from Big Commerce. It caused our site to be blank for all sub -categories and took us 3-4 hours to correct. ecomdash worked with us to make certain eBay would not have the same issues when updating listing, but it took them to update their API with eBay. I very much appreciated their customer service, and sometimes its the platform not wanting to interface fully with ecomdash.

Avantages

We have been using Ecomdash for about 6 months now. The provided resources answered most of our set up questions and we started our learning curve with only one sales channel. As we added more sales channels, and as we asked more of the software, we found ourselves needing a bit more help. We initiated a "chat" within the Ecomdash dashboard where the support person (Catherine) initiated a support request with their support team. As it turned out, it was determined that the feature that we were trying to access required a software update fix. The support team followed up and quickly notified us of the fix. Catherine became available again, through chat, to help walk us through the required steps. GREAT customer support and everything now works perfectly!

Inconvénients

So far, we have no "cons" to report. We do realize that as we ask more of the software and as we utilize more of its capabilities that there will be a learning curve. We are just grateful that the customer support team will be there if we need them again!

Avantages

We sell on multiple sales channels and eComDash is the best value on the market. Once you get use to the way the system works everything is a breeze. From maintaining your inventory to shipping orders. We sell in a physical retail store, as well as Amazon, eBay and our own website and the system is great to sync inventory so we don't oversell. Listing is also pretty easy once everything is set up. For the price eComDash is the best we have used.

Inconvénients

About the only thing I don't like about the system, is the "quickness". Some of this may be my unrealistic expectations of how quick the system should work. But there is also a noticeable performance issue at peak hours. To the credit of the support staff, they are quick to respond and resolve the performance issues so they usually don't last. But as a heavy user of the system, its sometimes annoying. However, its not annoying enough to move to another vendor. Some of it is probably just growing pains as they quickly add new users.

Avantages

It is easy to use. The customer support is great. They give you several hours of training time on the phone with one of their software specialists. On these calls you can ask whatever you want and they'll show you. Listing is easy and inventory management is a cinch.

Inconvénients

The conversion process was difficult. We had some issues with our listings having some unknown code in them.

Avantages

The platform looked promising as a less expensive alternative to ChannelAdvisor. Their initial customer service was helpful

Inconvénients

They have a very limited number of API calls that they can tolerate that prevented us from being able to use it.
Even though they give you a "free trial" they require a credit card. MAKE SURE TO CANCEL IMMEDIATELY if this product is not for you. This is where their customer service breaks down tremendously.
If you do not formally cancel your account before the trial is up they charge you.
No problem, as soon as I saw the charge I contacted them to tell them (that they can see) we never used the account, just forgot to cancel and could they just make sure the account was cancelled and refund us. THEY REFUSED TO refund the charge. They said they had to keep the charge because of all the work that went into them pushing and pulling information. I explained many times over that they can plainly see that we did not upload or integrate with anything so we are paying for absolutely nothing.
They then told me that they billed in arrears, then told me they were billing me for the month that they gave me a free trial, then told me that they were billing me for March. After all this run around I explained that I had not used their service at all and that I had no intention of using it as it did not work for us..they still refused to refund our credit card. STAY CLEAR OF THESE GUYS...Great at the start and then once they have your money they let you down, WAY down. We went with SellerActive...much more customer focused and wonderfully priced.

Avantages

It is a great platform for entry and mid-level business who are expanding to multiple marketplaces. Took us a little while to figure out the platform in the beginning and the only reason we didn't switch was because of their exceptional customer service. Would like to mention team which has been great and has helped us in resolving all our issues promptly. They have added lot more videos in 2018 which definitely help a lot.Overall ecomdash is a great value for the money and hope they invest more in providing additional functionality.

Inconvénients

Ecomdash is slow at times and UI/UX needs a major improvement. Although it does a great job in syncing the inventory but listing products to various marketplaces is still very painful. They need to improve listing functionality a lot if they want to grow in business.

Avantages

We have had a favorable experience with Ecomdash. The inventory syncing is reliable and order management is pretty seamless. The customer support has been great (generally speaking). Overall we have been satisfied with the software and support. Overall Ecomdash has empowered us to affordably expand our 3rd party marketplace presence and we expect to be adding 3 more marketplaces over the coming months.

Inconvénients

There is sporadic periods where the software has significant lags (especially in the shipping GUI). This reduces productivity and can be rather frustrating. We would also like to see future enhancements to include more sorting capabilities with regards to the shipping GUI. If they can enable the tags to display (and be sorted) then we would have more control over the shipping process which would further increase productivity. Also the tags displayed could empower us to quickly manage another internal process. This issue may be more specific to our needs but it is the short coming for our business.

Avantages

Probably the first POS system that lasted the longest with us! Since it did both our physical store and online store as well! It made us so much easier on us because we were tired of having to use two different systems for our brick and more then ecommerce.

Inconvénients

It’s great and all but since it does both I feel it may have stretched itself out too thin where i didn’t have the full range of motion but not a big complaint or big deal since it still did what I needed to do.