Onfido

Avantages

great customer support and sales
fair negotiations
tool function with no downtime

Inconvénients

support from onfido finance team is slow

Avantages

It comes with great authentication solution
It is the best for identity management

Inconvénients

With Onfido, it has been amazing. Never experienced issues.

Avantages

Great KYC checks and user friendly maintenance portal.

Inconvénients

Do not expect any customer support: from the beginning Onfido sent us incorrect invoices. We informed their billing department several times by email, however never received a response. Also tried to call them, they do not have a phone number.

In February they switched off their application without prior notice. After we left negative feedback on another platform, they suddenly replied and promised they would solve the issue.

In the mean time we had several sessions with their customer support and technical team. They discovered an issue in their software that caused the incorrect invoices. They promised to solve this and correct the invoices. This is not three weeks ago. Again I sent numerous reminders to continue and solve the issue, so we could restart using the tool but complete silence on their behalve.

I am really shocked after all the time we spent to solve the issues together with their team, this is the result. Complete waist of time.

Now we switched to Sumsub that actually gives customer support.

Avantages

Good facial recognition. This helps to prevent scam

Inconvénients

It delays when identifying. This makes it very tedious

Avantages

Easy to use the system and it has added more tools for us to detect fraud.

Inconvénients

The set-up process took longer than expected.

Avantages

The ease of use of the portal. Decisioning speed.

Inconvénients

Difficulties when asking for a specific changes. Some changes are impossible as this will require global changes made in the system which will affect all customers

Avantages

The team at Onfido are really helpful and responsive, with a genuine desire to help you get the best from their products. This is helps what sets them apart from other eKYC providers.

Inconvénients

The recent move to deleting customer data could have been handled better, with more notice, however this is a minor point.

Avantages

We rely on Onfido to capture customer ID as part of our onboarding process. Onfido's data validation and document integrity services allow us to determine customer document authenticity and detect potential fraudulent customers.

Inconvénients

No issues so far. Overall, we have had a great experience in the last 3 years we've had Onfido.

Avantages

Onfido excels in user-friendly interfaces and responsive customer support.

Inconvénients

Common challenges or concerns with identity verification services in general can include potential false positives, integration complexities, or the evolving nature of fraud tactics

Avantages

I like how Onfido's team prepare our monthly meetings, in order to see all the relevant aspects of the last month and see how they can improve the product. In addition to that, is a product that is constantly improving, and thats what i like the most.

Inconvénients

An aspect that i think Onfido can improve is the quantity of accepted documents in several countries, because there are some countries that doesn't have much accepted documents.

Avantages

Ease of use - which means identifying any problems as quicker as possible

Inconvénients

Loads times can sometimes be a little long but overall no real complaints. We had an issue that was raised a while ago now and sometimes it can take a long while to get to the bottom of it so maybe better regular updates on any issues.

Avantages

Onfido is facilitating a seamless customer journey during the onboarding process by leveraging their proprietary electronic Know Your Customer (e-KYC) solution. This solution is enhanced with advanced Artificial Intelligence/Machine Learning (AI/ML) technologies and the expertise of document specialists to ensure accurate customer identification.

Inconvénients

Nothing in particular. No negative feedback as of now.

Avantages

Onfido's user-facing and back-office/admin tools provide an excellent UI with a modern, intuitive interface. It's easy for customers and staff to use, and the platforms delivers results incredibly fast, usually within seconds. The API also integrates well with our other systems.

Inconvénients

I'd like to see more filtering, display, and reporting options in the back-office dashboard -- specifically, being able to more easily drill down on sub-status results (e.g., being able to see at a top level how many IDs are are getting flagged for problems and for what reasons; which IDs received general "caution" flags vs. potentially more serious "rejected" and "suspected" results; innocently expired IDs vs. potentially fake or stolen IDs, etc.). Onfido does a great job of catching a wide range of data and analysis on IDs, but it can sometimes require some digging to figure out what exactly triggered a consideration flag on an ID, or to determine big-picture trends. (That said, Onfido's system is far more clear around all of this than most of their competitors.)

Avantages

The employees seem to really want to help deliver the product. The Onfido staff seemed to be much more approachable than other staff in other companies which was a key factor

Inconvénients

Possibly not enough staff although they did listen to our concerns about staffing levels in certain areas and tried to mitigate it as best as they could. I feel the Onfido did always listen.

Avantages

geen voor de klant klant bijna niet te doen wordt niet over nagedacht dat er ook oudere mensen zijn

Inconvénients

de manier van verificatie dat je verplicht bent om een mobiel te heb en

Avantages

Technology, quality of UX, Quality of the API, customer support.

Inconvénients

Nothing to tell really here. I'm not sure I can tell some private stuff here

Avantages

The service from your people is fantastic

Inconvénients

Slow processing of id documents resulting in some dropoffs

Avantages

Trusted processes. Keep an imposing over time.

Inconvénients

It could support more on fraud detection.

Avantages

The product offers very user friendly experience.

Inconvénients

The only "con" we can mention is the somewhat higher pricing.

Avantages

The customer support given during implementation as well as on any other additional support required from central bank requirement

Inconvénients

The data being co-mingled in the database is a concern from central bank; should have an option for that; alongside data only being stored for 3 years.

Avantages

It was quick and easy to implement, and customer support is great. Loved the SDKs and the great customer experience when switching from desktop/laptop device to mobile to capture identity documents with a camera, or take a selfie.

Inconvénients

The new Studio workflow product provides the decision-tree that has been missing to date, so there are very few negatives.Might like better accuracy for watchlist screening, as 99% of "consider" results are false negatives, but appreciate this is probably down to the quality of the PEP/Sanctions data available from Government sources.

Avantages

I really like the dashboars and the intuitive interface they have for viewing any applicant's information.

Inconvénients

It seems to me that you should improve a lot the technical support, it usually takes 24 hours to receive an answer by email. Maybe a chat with agents in real-time would be good to incorporate.

Avantages

I love the identity verification features where it is very helpful for my daily KYC check.

Inconvénients

Sometimes when there's a part of the customers National ID get blurred by the glaring, eventho we can still see thru a bit, it still shown as "Consider". But overall, I really loved it.

Avantages

The ability to perform remote identity checks in a quick an accurate way. The fact that the development and software updates are always one step forward from our needs.

Inconvénients

The lack of support to Outsystems framework.

Avantages

Easy to use and software detect PEP and people under sanctions

Inconvénients

Discrepencies between the information received and the actual information provided by the client (sometimes). Also, when a customer update his KYC it does not reflect on your platform.