Resolver

Avantages

Comprehensive risk tracking and insights.

Inconvénients

Initial setup requires more time and effort.

Avantages

Library-based solution with integrations between Risk and Audit. I enjoy that I can customize reports and processes to meet our organization's needs.

Inconvénients

User setup can be confusing when onboarding new employees into the software. There are so many custom items a user can have access to it can be difficult to identify the correct options.

Avantages

Shortcut keys (Ctrl+N to start navigation mode, Ctrl+S to start dispatch log etc.) made usage much faster, which matters a lot when busy. (this function has been removed in the current version, which is awful)

Templates are super useful to prompt for relevant information and maintain consistency.

Inconvénients

The removal of shortcut keys! Having to use the mouse constantly drastically slows down usage.

Also, having to open the dispatch log via the browser is annoying. Every other program I use can be added to startup so it opens when I boot up the computer. this is the only program I have to open manually.

Avantages

Support is stellar! No matter what the issue may be, whether its a question, or a configuration request, the turn around time is spot-on.

Inconvénients

There's really nothing I don't like. This is truly an awesome company.

Avantages

Resolver is extremely flexible. We have managed to develop out from core risk management and compliance processes to adapt to other areas of the business such as people and insurance processes whilst maintaining the connectivity of an enterprise system.

Inconvénients

The reporting could be improved to deliver better presented reports that can transfer directly into board reporting

Avantages

I like the high degree of customisation and the user-friendly interface and the ability to build custom templates and portals.

Inconvénients

limited training resources. More comprehensive onboarding materials are needed.

Avantages

I think that ability to customise forms and reports and the ease of it means you don't have to depend on a third party to do it for you really allow for you to improve and adapt new process quickly and with little fuss.

Inconvénients

The biggest bugbear I found is that when you enter a date in a date field it will not accept this as the date, you have to select the date from a little pop up calendar which doesn't make sense if you enter the date in the correct format.

Avantages

Resolver are constantly innovating and improving which means the platform keeps getting better. We receive several upgrades a year at no extra cost.
In addition, their support team are fantastic and usually respond to issues quickly and efficiently.

Inconvénients

Whilst the support team are fantastic, the implementation team were a bit more of a challenge. It took longer than promised to finish implementation and took a second run to iron out some longstanding issues, but to be fair to resolver they did this free of charge and we were fairly early adopters following their switch to the Core platform from Resolver.

Avantages

The way we can multi-link controls across various processes under our NI 52-109 program.

Inconvénients

It is not very interactive with external stakeholders. Requests should still be done thru emails.

Avantages

- automation of manual process
- ease of access
- customer service

Inconvénients

- minor changes to suit basic users over admin users

Avantages

The process for following up of audit actions is automated.

Inconvénients

The manual uploading of audit findings, recommendations and actions

Avantages

Keeps a record of all the incidents/CA/Issues within the organisation. Love how theres a Relationship graph to show whats connected. Great how you can pull up a Incident Summary report to show the severity/status of the incidents - would be good if you could export it or download it).

Inconvénients

Would be good if there is a function where Admin users can create Mandatory requirements for the users to fill out.

Avantages

User friendly with ongoing updates and friendly customer service

Inconvénients

When exiting from a historic incident report it takes me back to page 1 instead of the page I was last on (page 8 or 9 etc)

The visual graphs/statistics could be more user friendly

Avantages

Its intuitive and the style is nice. Also flexible we can seem to be able to do what we need through tweaking it. Reporting and graphics are good

Inconvénients

nothing to note particularly. Manuals would be helpful

Avantages

The Service and support provided was excellent. I was able to get super quick responses and direction from my resolver account manager and also the ticket lodgment and support team was so good and give direction.

Inconvénients

The system can be a bit a little complex in certain aspects, for example in a formulating the forms and understand the back in rules can be hard. Might be helpful to potentially have some quick video generated on the more complex items that might be seen across as feedback from various users.

I'm sure once you get a better handle of certain intricacies of formulating the requirements, its easy to work through but then, if there is no technical expertise on the back-end system rules, it can be a little frustrating to move ahead on next steps.

Avantages

The resolver team are great to deal with and respond promptly to any issues.

Inconvénients

Data model is can be difficult to understand.

Avantages

Ease of use, clean interface, simple reporting.

Inconvénients

Only concern is length of time particular ticket takes to be actioned with ticket going to different time zones internationally.

Avantages

We are not happy with the software. We are not able to run the type of reports that we need. There is very limited or if any training. A one time email about a program is difficult to sit down and try to figure out. I am sure there are options that we are not using but it's too time consuming to try and figure this out. A 2-3 day training session would be a significant improvement.

Inconvénients

The reporting process about this software. If we query all open or closed calls that are assigned to a specific person you are not able to clear that and search someone else, even if you change things in the search. It continues to constantly bring up the same person. Incident and investigations are very difficult to search for past reports. The system is very slow and not user friendly.

Avantages

Customizability of the interface, reporting, data collection, and workflow management.

Inconvénients

Features take a little longer to implement than expected but they do eventually make their way into production.

Avantages

I love the scalability of the platform, we are currently using builds in 4 different orgs with plans to add more in the future.

Inconvénients

There are a few features that are not currently present that I thought would have been standard or considered a basic necessity.

Avantages

The ability to customize the software and define fields is the most defining positive feature of this software.

Inconvénients

The only con was that we are using an older version that will sunset at some point.

Avantages

A lot of useful tools, features and "bells and whistles"

Inconvénients

lack of training when it comes to the use of the tool and features, alot of discovering them on your own.

Avantages

Features that are more important to our healthcare is being able to have all patient complaint or incidents in order to be able to provide when we have meeting on how to better our services and also to track patients behaviors.

Inconvénients

Features that would be nice of having would eliminating some clicking to get us to different tabs within the system itself.

Avantages

The software is very customizable and the developers and support team are very knowlegable about how the product can be configured for your organizations direct needs. In instances where they were uncertain of the systems capeabilities, they took it back to their team and came out with a solution, or have it on the list of future enhancements. Best of all, they not only took our suggestions to customize our product, but rather took those suggestions and customized the base product which gets rolled out in an update to all users. The product is very user friendly, and as part of the development/implementation team in our organization, the required level of training for our staff was minimal on how to use the system. There are an endless reporting capabilities. Additionally, they empower our admin team with the abilility to cusomize the system and a support system is in place to assist the modification.

Inconvénients

There are a few features that are lacking, including a calendar/scheduling for task management of reminders to ensure requirements are not overlooked. Additionally, there are the odd anomolies/minor limitations, i.e, some formula/rules that can not be built into the system, inability to add certain fields on views, which have been reported to Resolver and expect to be rectified.

Avantages

The ability to access historical documentation quickly and effectively.

Inconvénients

There are other aspects of this software that I don't access as they are difficult to navigate and not intuitive.