DocuWare

Avantages

- Solution fiable et sécurisée
- Concepteur de workflow graphique
- Connecteur Outlook

Inconvénients

La fonctionnalité SmartIndex basée sur la capture visuelle de champs d'applications tierce est une bonne idée qui permet de gagner du temps, mais cela fonctionne mal dans le cas où les utilisateurs utilisent des résolutions d'écran disparates.

Avantages

L'outil est rapide à paramétrer : en quelques jours ou semaines, il possible d’automatiser/dématérialiser des processus de l'entreprise.

Il est simple et facile d'utilisation que ce soit pour les utilisateurs ou les administrateurs/paramétreurs.

Inconvénients

Le front office est un peu "Brut", il faudrait le remettre au goût du jour, avec un design plus attrayant.
Si l'interface était plus personnalisable, il ne serait pas nécessaire de récréer des portails par dessus (couleurs - logo de l'entreprise, ajout de boutons, d'infos-bulles, page d'accueil personnalisée par collaborateurs avec un récapitulatif de ces principaux processus et validations,ces derniers documents consultés...).

Certaines fonctionnalités ne peuvent être utilisées chez nous, car elles nécessites l'installation d'un client lourd... à l'ère du Cloud, il faudrait que la plateforme soit 100% online !

Avantages

The end-user interface is very user-friendly, easy to learn and easy to set up

Inconvénients

The cost of licensing is high and integration with other platforms increases the cost of the solutions.

Avantages

The intuitive interface makes it easy for employees at all technical levels to quickly adapt to the system. Searching for documents is a breeze thanks to the advanced OCR and indexing capabilities. We can find what we need in seconds rather than digging through physical files or unorganized network drives.

Inconvénients

I have no complaints about the Docuware system. When we needed to add capabilities that were not foreseen in our original deployment the support team was able to quickly update the program with no loss in productivity.

Avantages

By utilizing DocuWare, I'm able to centralize all information, automate routine tasks, and facilitate remote work, empowering me to manage my employees effectively from any location and device with an internet connection.

Inconvénients

There's nothing negative I can say about this tool.

Avantages

Loved the ease of implementation, deployment, testing, & roll out.
Delivered on the expectations for functionality & ease of use.
Most users were able to perform desired functions without much training.
Absolutely love the fulltext search!

Inconvénients

They're not local to take advantage of additional admin training.

Avantages

It's very simple to upload and organize documents.

Inconvénients

I don't have any negative comments about Docuware.

Avantages

We use Docuware for customer information and order management. We use secure storage and worflows primarily.

Inconvénients

Docuware is intuitive, but still takes some time to learn. The Outlook plugin on older versions was a little inconsistent, but has improved over the years.

Avantages

We use Docuware on a daily basis to archive supplier invoices, start a workflow of approvals and finally integrate them into our ERP

Inconvénients

I don't have any cons, the software accomplish their purpose greatly

Avantages

It takes minutes to have all the invoices saved with the advantages of allowing you to find whatever you need from them.. Giving access to the account firm was very important to us too. We saved so much time !!!

Inconvénients

The development of an interface between docuwar and our inventory and sales system took too long. Now I am thinking of changing it but I am worried about the time it will probably take.

Avantages

DocuWare has been a crucial part of our environment for many , many years! When it goes down, which is not too often, my team is crippled. However, it has been back up quickly in my cases. The configuration aspect is easy for even the basic IT user.

Inconvénients

There aren't very many --when it's down, it's down. No fixing it by contacting support in the Americas. IT is a global company based in Germany I believe. Getting support during our working hours is almost non-existent.

Avantages

It's simple to organize and manage documents and files.
Enables ease go search and display documents and files.
Ensures ease of documents access.

Inconvénients

I haven't experienced any downside with DocuWare as it matches all what I need.

Avantages

- good software to store company's documents
- easy access in searching specific documents

Inconvénients

- at this moment of time their is nothing bad to say about this software

Avantages

I liked having the ability to link documents directly from DocuWare.

Inconvénients

I wish there was a google style search option

Avantages

Functionality, ease of use, and very small learning curve.

Inconvénients

I have no adverse thoughts.

Avantages

It allowed my company to get rid of @ 80% of it's paper records! It collated the old files into a common user interface (per department) that allows anyone to use it and find stuff quickly and easily!

Inconvénients

The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client.

Avantages

That it connects to my email account, as well as, other software for ease of use. If confused about setup they processes are easy to figure out.

Avantages

Well for us DocuWare change the way to work in the office with the documents, we save time, is more safe and faster than the way that we worked before to get the program.

Inconvénients

Well in general we are happy with the program but if I have to say one thing we miss some more tutorials or some more webinars to help to work with the program and also give an idea to implement the DocuWare in different deapartments of the company.

Avantages

Easy to find my documents, keep hundreds of documents and it is so easy to work with filters

Inconvénients

If I need to search a document I have to enter the exact first letters or numbers otherwise it won’t come up.

Avantages

To have all documents in one source correctly filed, organized and available to the team

Inconvénients

At the beginning to find ourselves the best way to give parameters to the documents to properly organize the information. At that time the support was not much (in 1999)

Avantages

I think is a good platfrom and it repsonds quick.
The landing pages and tools are good

Inconvénients

The customer services is terrible and annoying

Avantages

The digitization of the approval workflow and the accessibility of stored documents make this digital document management system the best.

Inconvénients

A drawback is the absence of direct support from the vendor, coupled with limited availability of technical documentation on the product

Avantages

It is the best software for document management, it is very good at keeping our documents digitally secure, it is very good at exchanging documents between colleagues, it is a very fast system, it is easy to navigate and it keeps document management smooth.

Inconvénients

Some colleagues thought that it is expensive software at first, but I disagree as there are many software with similar functions, but DocuWare has more power to manage our documents to a great extent.

Avantages

I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features.

Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents.

Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.

Inconvénients

Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

Avantages

It has an option of being server or cloud based and the users have a webclient interface that is compatible with all modern browsers

Inconvénients

Docuware support still has to improve. Africa has to be reliant on support from German. it is as if Africa is a country and not a region. that might negatively affect it in Africa