Zoho CRM

Avantages

This product is not laid out in what I would consider as a very user-friendly way. I found it to be cumbersome and tedious in its operation for my particular application. I found better web-based software that works way better.

Inconvénients

It has a layout that is not as efficient as it could be. I found myself spending more time trying to make the software work for me than I did actually making the contacts I was supposed to make. Software is supposed to be EASY so that is SPEEDS up your productivity, not slow you down.

Avantages

Zoho CRM offers fantastic flexibility and features for small and medium-sized businesses. The ability to customize the system with third party integrations as needed is as good as any CRM on the market.

Inconvénients

Workflow automation is only available at the professional tier. This is fine for larger organizations, but can put some financial strain on smaller companies, especially startups, who this CRM is generally targeting.

Alternatives envisagées 

Pourquoi passer à Zoho CRM

Avantages

Zoho CRM first came out over 10 years ago. It was very cost effective and easy to use for the most part. Data was kept on a cloud which made data secure and would never be lost after saving information. It is good for basic use.

Inconvénients

If you did not save your information and your computer froze, you have to enter it again. While it is not expensive, there are other programs that are better to use. Now we use Salesforce which is amazing and can be used with other programs.

Avantages

The product was easy to use and integration was successful when used. I liked most the email management.

Inconvénients

I liked least that there were to many click options for other features besides the email management. It could have been more compact.

Avantages

My favorite feature from Zoho is the emails. They are super easy to send and receive. Plus, I can do it from my phone or laptop, super convenient!

Inconvénients

What I like least about Zoho is the interface. It’s not the prettiest. Could definitely use a little updating.

Avantages

Zoho is an excellent choice for companies that only need a very basic CRM to keep track of their customers and business contacts. It's much cheaper than most competitors, and is easy to use, even as a novice with no prior experience with CRM's. They offer multiple pricing levels with increased functionality, which is good because you don't have to pay for features that you may not have a need for.

Inconvénients

Some of the features are lackluster, and don't work well unless you pay additional fees for a higher priced plan. It doesn't offer some of the more robust features and customization options that are available with higher-priced and more comprehensive CRM's like SalesForce.

Avantages

Zoho has built great products at a low cost. I would almost call them the "IKEA" of software suites = it's cheaper to use, and some assembly required.

Inconvénients

So the thing about this software is that to me, it feels a bit harder to use from an accessibility or UX standpoint. I like software to be very intuitive and easy to use, and sometimes I find Zoho takes a bit of figuring out.

Avantages

The fact that the cost and capabilities are perfectly aligned is amazing. We have used Zoho CRM for every different size company you could think of. Integration with websites and customization capabilities make this software the best for everyone!

Inconvénients

There is a learning curve and it does require some upfront configuration to ensure long term use. You may need to get an expert to setup and configure the account but once it is ready there is not much more needed to get going long term.

Avantages

Really easy to use, freemium model and holistic integration. From CRM to ERP!

Inconvénients

No one in my opinion. Better than Salesforce

Alternatives envisagées 

Avantages

I helped a client implement Zoho. Zoho is easy to deploy out of the box and you can be up and running fairly quickly.

Inconvénients

The feature set is complex and it requires some time to learn and customize the platform. Data migration can be a pain as well.

Alternatives envisagées 

Pourquoi choisir Zoho CRM 

Logiciel antérieur 

Pourquoi passer à Zoho CRM

Avantages

I like the automatic customer relationship management through realtime delivering the customers feedback

Inconvénients

There is nothing which I may dislike about this solution. The features it provides make the customer support easier

Avantages

Overall a practical solution to keep contact management and lead tracking under control on small organizations.

Inconvénients

Initially setup can be a bit trick and formats to import the data are rather difficult at first, but once the data is there, it's a breeze

Avantages

Zoho CRM is good for small business and business who just need to start with a simple CRM product. It's cheap and get the job done. It has enough features if you don't want to break your bank. Interface is also simple and easy to natviagate.

Inconvénients

Simple interface can be good or bad. It make life easy by restricting any customization, which can be a bad thing for some business.

Also, while the lower prices tiers give business an easy entry to CRM software, features are hence limited

Also, Zoho CRM is weak on documentation. Also, being not a major player like Salesforce, it's also hard to seek external support other the vendor's own support.

Avantages

We used ZOHO CRM and it's add on components to build out a custom CRM for a company that quickly grew from a modest 10 users, to 1500 users. ZOHO was able to scale with us the whole way and at a fraction of the cost of Sales Force.

Inconvénients

Really can't think of any major cons at the moment. Back when we used it the only thing I recall having an issue with was the way emails were sent from the system. We did not like that we could not send from our domain, but hopefully this is an issue of the past.

Avantages

One of my clients uses Zoho so I get stuck using it. I like that it makes it easy for me to interface with their clients, see what my next project is, and find info when I need it.

Inconvénients

It's so ugly. The UX is a mess, and can be a little wonky to navigate. I think that is part of why it's so hard for my client to get their clients to use it with them rather than email, altho I get that it helps them manage all those conversations. Stuff gets lost and it's only as clean as how it's used, the threads can get LONG on some projects and you have to dig through to find what you're looking for.

Avantages

Zoho is a great product for those on a limited budget that need a CRM to mamage their business.

Inconvénients

If you are desiring to customize ZOHO the cost to do so could potentially rival the total cost you would pay for some out of the box solutions with less down time.

Avantages

Zoho CRM is often under the radar, we found it to be alternative to client starting their business or first digital campaign. When Paired with Zoho Campaign it is a great alternative to other Email and Marketing CRM out there ... and it's free

Inconvénients

Simply put it's a great tool for the price of "Free" some integrations i.e. embedded video or GIF in email campaign etc could be improved to be on par with the competition - just a little more!

Avantages

I think the overall concept of this product is amazing. It allows access to a wide variety of information for business contacts and tools.

Inconvénients

The ease of use of this product is terrible. To edit and make changes to information there are too many convoluted steps to take and for certain information you have to change it in multiple places to make the changes take place. The customer service is slow and unreliable.

Avantages

We have been using this software for about 2 years and it is super easy to navigate and keep track of our customers. Setting up tasks and reminders is a great feature and much needed so you don't miss out on opportunities.

Inconvénients

The only issue I have had is not being able to merge deals. Everything else works great!

Avantages

Not many positive things I can say about Zoho CRM other than their pricing being relatively competitive in market.

Inconvénients

Super painful to use and key features feel out of date, such as form creation and contact management.

Avantages

Everything you would want in a CRM is here, with the added connectivity of all of the host of apps in the Zoho Suite. The CRM is great in and of itself, but the added value given by the other apps is immeasurable.

Inconvénients

This is a wonderful CRM, and I was able to customize it as much as needed without any problems coming to the surface.

Avantages

Really great CRM system. The ease of use and keeping track of clients/ customers was great! when it comes to customer management, they are hard to beat, especially for the price

Inconvénients

I didn't like the fact that they charged you an arm and a leg just for addons, especially when it came to their phone system. Because of that i ended up going a different direction.

Avantages

It's very cost effective for users and with all the features included, it's a really handy tool that provides you with all the essentials that you need.

Inconvénients

It's a *little* clunky compared to Salesforce. It's still good but when you compare with them, you can feel the difference. I wish it was a little more intuitive but again, you get what you pay for. It's still very very good.

Avantages

Zoho works well with large organizations. There have been many businesses I recommended to based on all it offers

Inconvénients

The look of Zoho isn't very appealing for a corporate look

Avantages

Zoho CRM is an online Customer Relationship Management (CRM) program that provides me with features for managing my sales, marketing & support in one platform. It works well despite of if you're a small business, an industrialist, or large enterprise.

Inconvénients

I cannot see my screen of clients at a glance as it only shows few at a time. There is need to add quick option for adding custom made reports, more easily by links in dashboards for easy and quick access.