Dameware

Avantages

Being able to connect to a computer without having to log in on that computer is the best feature. I allows for quick observation of the users problems, allows connection if no one is attending to the remote device and you don't want to and can't log out the current user.

Inconvénients

Nothing really, the interface could use some updating maybe, it works great but still has that Windows 98 look to it kind of.

Avantages

Super easy to log into any computer on my network. I'm constantly using it to fix minor email issues as well as setting up computers/servers without having to go physically to the computer(s). Love being able to lock the mouse/keyboard so the user doesn't try to keep typing while I'm fixing something. I also like the View Only button so I don't move their mouse around while they are finishing up something before I take over.

Inconvénients

-Missing a "reconnect to the last computer".
-A search feature for computers without having to manually search for it (sometimes the computer gets named wrong).
-Be able to setup groups.

Avantages

I like the speed and ease of using this software. It has saved us hundreds of hours by giving us a quick tool to troubleshoot end user issues without having to go onsite. It's more than just a remote desktop connection, you get multiple authentication options and can maintain connects, sign in/out, etc. all while staying connected to the remote computer.

Inconvénients

We discovered some Windows 10 compatibility issues with our current version that we are working through (mostly by upgrading to the latest version).

Avantages

It's very easy to use - It takes me just seconds to connect to a user's computer. The user's like the fact that I can connect remotely and fix issues as we have several buildings and travelling is not an option.

Inconvénients

Not sure if I could use this for non-domain connected PC's. We have user's in remote sites and it would be helpful to be able to reach these users.

Avantages

That is uses a different protocol than RDP, which provides more features. I am able to get information about the computer I am connected to. The best feature that it passes Smart Card credentials to the remote computer.

Inconvénients

Since most companies are using two factor authentication, it would be useful if Dameware Central Server would allow that instead of requiring an account and password for the LDAP query to allow users to use the software

Avantages

Cannot recommend this software enough, definitely worth the money. Being able to remote into an end users computer to troubleshoot issues/assist users, install software, etc. Has saved trips to come back onsite after hours, provided us a place to verify software installed and versions of software, verify and gather installed printer info, remote command line, even remote registry on the remote system. Most everything a system admin or support would need for troubleshooting is right at your fingertips to perform remotely.

Inconvénients

This software doesn't solve the issues by itself (of course we'd be out of a job if it did), but in all seriousness it's a great software there really are no cons.

One thing with the version we are running anyway is that once licensed under a particular user on the machine it is installed on, the software always has to be run as that user on that machine. This may be changed now however.

Avantages

At the company I work for, we use Dameware to provide IT support to our customers, it has a fast and stable remote connection, allows you to leave the access configuration recorded and save the accessed computers to facilitate a new access.
Very good.

Inconvénients

The file sharing process could be improved, as in Anydesk that we copied from our screen and pasted on the micro client screen.

Avantages

This software allows me to remote into my Radiologist workstations and trouble shoot without leaving my desk. I have full functionality just like I am sitting in front of the workstation!

Inconvénients

Very few things about this software I dislike. I find that I have to update the client on some machines fequentlt, and I am not exactly sure why.

Avantages

ease of use, graphical interface got much better and much faster. the ability to browse your active directory for object for remote connection is a must

Inconvénients

registration or entering product key is getting more complicated. you do not need this. Also product renaming is always confusing especially if you maintenace agreement...

Avantages

The ability to connect to any workstation on the domain without having to pre-install an agent was what sold us. We moved to DameWare from UltraVNC, and what a difference it made!

Inconvénients

We find it really hard to find something we don't like about DameWare. This product has truly been a time saver.

Avantages

the ability to do remote management is nice. The interface is ok! The ability to do ad-hoc off network remote control is nice.

Inconvénients

This is less about the software and more about SolarWinds itself. They are an extremely high-pressure sales model. The "good deal" of the day is just that. Expires at the end of the day. Support is horrible at best

Avantages

Can install the client remotely. Most admin management tools are available remote (e.g. registry editing).

Inconvénients

MRC and Remote Support tools are not integrated enough. I would like the favorites to cross sync between the two. I would like to be able to add/remove/modify printers remotely without using MRC/Remote-Desktop. Would like to be able to transfer files in the Remote-Support tool. Would like to be able to batch deploy msi or other silent installers to multiple PCs. I cannot find a way to install Remote Support Agent unless I try to launch Remote Command Prompt on a machine. Need to be able to batch deploy both MRC and Remote Support agents.

Avantages

The DameWare Mini Remote Control application allows us to easily access our report servers. It offers fast file transfer from destination server. A very successful remote desktop program with low resource consumption.

Inconvénients

I haven't encountered an event that I wanted and couldn't do yet. Rep meets my request.

Avantages

Ease of use. Registry editor, Processes, Disk Drives, event logs, services manager, sessions, wake on lan and remote control all in one place. I also like the ability to put a friendly name to each remote connection so that I can also look at the list with a name and not just the computer name.

Inconvénients

Even though the software is a great value for the price, it can be a bit steep for a smaller company and hard to justify.

Avantages

Very user-friendly and it is leading remote control software, We can save the setting and remotely manage the clients.

Inconvénients

It is not easy to use it via internet. I mean to connect from Internet is difficult. It would be great we can use it across the network.

Avantages

I love the responsiveness when connected to other clients. It's much more responsive and smooth than the other remote applications we have. Unless the mirror driver failed, there is no clipping or lag when typing.

Inconvénients

Not exactly straight forward for setting up a saved user for connecting to clients. We also had an application that would black out on the end of whoever was connecting so we couldn't support it remotely with this.

Avantages

I can assist quickly without leaving my desk. Excellent for providing IT Support during the busy day. Exceptionally easy to use.

Inconvénients

NO ability to use on the MAC eco-system. We have many mac books and mac minis that we would love to be able to support the same way we do our windows machines.

Avantages

Ease of use. Recall of IP/hostname. Dual display view and more. Configurable. Secured. Ping feature is cool, simple yet powerful during reboot.

Inconvénients

Annoying encounters of old and new clients/agents not installed; other annoying errors during connection. A bit expensive per license.

Avantages

Dameware Remote Support requires security privileges on the machine that you are attempting to remote. You can store your admin account for quick use later.

Inconvénients

Sometimes the resolution of the computer that you are trying to remote can make Dameware Remote Support be difficult to use.

Avantages

I have used Dameware for over 10 years, and I love that I can remote into a PC an monitor a live session to see what issues my agents are seeing. I also love that I can kill the remote keyboard to keep someone from messing up my remote session.

Inconvénients

Dameware occasionally will connect to the wrong PC if there is a DNS conflict. This isn't a major issue because it does give you a warning, but I have still booted the wrong user occasionally because I wasn't paying attention.

Avantages

Even if I don't try the software installed on a remote machine on the same LAN it is possible to install the agent and access it remotely in a few minutes.

Inconvénients

Never encountered a problem with this software

Avantages

It is good for remote access if you need an alternative, in some cases you cannot establish an RDP connection manually

Inconvénients

It was better back when there weren't as many tools out there, now it seems more people are using it for user support as opposed to administration

Avantages

Ease of use.
Many features.
Reliable and Safe.

Inconvénients

Needs a port to be opened in every machine in order to promote the client installation.

Avantages

It does what I need it to do, tracks tickets, solutions, assets, hardware, and software, and generates clean reports from that information.

Inconvénients

Tech support is terrible, I've submitted 2 tickets recently regarding an upgrade and have heard nothing back. Every few months it will randomly stop pulling email, easily remedied, but I don't like my users to have to wait for a resonse.

Avantages

It is very user friendly from the tech's standpoint. It allows for quick support to all our internal customers. Dameware is one of our go to pieces of software for supporting our users.

Inconvénients

There have been no major issues with this software. The only issue we ever had was the initial setup of the software into our DMZ for giving us access to external users that are not on our network. However, the documentation assisted with this.

Avantages

1. Usefulness. Gets the job done when we need to remote in
2. Flexibility. Remoting in to people off of our network has been a great feature
3. Consistent. Rarely do I run into unexpected issues.

Inconvénients

1. It's not pretty. It's focus is function over looks. Poor UI design.
2. The rare issues it does have can be inexplicable. Why does the display look a certain way, for instance.
3. The "recent connections" list is fairly useless.

Avantages

The agent seems to be very non-invasive on the client PC.
Full desktop experience (reboot, command line, Wake On LAN etc...)

Inconvénients

When I run up against a firewall that will not allow the agent to install.
There is very little that I don't like.

Avantages

It can push the client to the target machine even when it is unattended and logged off. Unlike RDP the screen is shared with the user so that help and support can be provided.

Inconvénients

The mirror driver has interfered with video drivers in some cases. Also when connecting to a client with a screen resolution much higher than mine I have to scroll like crazy to get around their screen. I recommend screen scaling to fix this.

Avantages

If you are a system administrator in a company, I recommend you to use Dameware intensely. You don't need to enter ID or password to make a remote connection every time. Once you enter your system admin user and password to Dameware, that's enough, it saves these information. There is an agent application and you should install PC that you want to connect.

Inconvénients

If you want to make remote desktop, firstly you should install agent to the PC that you want to connect. But it occurs error sometimes when you do it.

Avantages

This is the best remote software I use. My company use others, but this is are top choice as well this will be are final choice at end of year. Software is very fast, very easy to use and I like the fact is saves all you computer history

Inconvénients

I have been using this product for over 5 yrs. Not one thing I dislike of it. You have to use it to see what I'm saying.

Avantages

It is very inexpensive. No need to install it on all of the clients. It will do that for you the first time you connect.

Inconvénients

I'm having a hard time thinking of anything. Sometimes (no always) if the customer's screen resolution is higher than mine it won't let me see their whole screen without scrolling.

Avantages

Push capability, Remote Support tools are great for remote registry and remote process access has really benefited our support team. It is an excellent all in one place for us to troublshoot client systems.

Inconvénients

Monitor resolution could be better, RC is limited to remote system display resolution. Can be slow to connect at times.

Avantages

It's fast and easy to log-in to another PC when needed for trouble shooting. We are on an island and also many offices on the mainland. It saves our IT personal lots of travel time.

Inconvénients

I can't seam to figure out saving host names so I can choose the employee PC from a list by name. I'm sure it can be done. I have never really had much training on it.

Avantages

A one-stop-shop for workstations and server data and troubleshooting. Love the tool access especially for remote troubleshooting machines we cannot access by RDP or direct login.

Avantages

quickly connect to end users for remote support;

Inconvénients

have to click new and save when I feel it should automatically just save and allow me to delete ones I don't want to keep;

Avantages

I like that it's easy to learn the basics and easy for my technicians to learn right out of the box.

Inconvénients

There are times that it can be sluggish, or through random errors out when installing the service for the first time, but most of the time that has to do with the computer and not the software.

Avantages

The ease of use is the best part is will connect to even to any pc on our domain, and allows us to chat with and see all screens. Even when not at our own desks it allows ease of access to others.

Inconvénients

Only cons I have found is sometimes it will disconnect and have a longer then ideal timeout. Other then this No major cons are found other then small functionality stuff such as button labels can be confusing.

Avantages

The fact that I can reach out and touch any of the machines on my domain administratively and exercise complete control of that machine is AMAZING!

Avantages

Lots of features for a fairly low cost. You are able to pay a one time license fee and get the software for life.

This software allows me to remotely access any computer on the domain, without user intervention.

Inconvénients

not really useful for external tech support

Avantages

We can remote into our users and see the issues they are having and fix them right from the screen rather than running around to other buildings or offices. If user has two monitors allows us to see both or one at a time.

Inconvénients

Can't think of any cons....but wish that the Wake up on LAN was more user friendly. But the issues with it are with our routing system.

Avantages

The amount of features included are a great value. For remote support Dameware will get me connected when RDP or other methods fail. Its ease of use and customization ability are whats missing from so much software these days

Inconvénients

While there is nothing wrong with the interface, it is a bit dated. Tho that being said, if its not broke then dont fix it. The few times i forget the set the remove and uninstall software on remote machine, Ive not determined how to remove the client software then. Not a deal breaker, just a strange missing feature.

Avantages

Its ease of use probably. Its earlier versions were kind of hard to get every computer to work correctly with it, but it is great now. I have no problems with any of my servers or computers, and I often need to be able to remote in.

Avantages

Create a list of devices that gives you easy access to all your connections and you can filter them by host name or IP Address.

Inconvénients

The software will save hosts with the same name every time you input the same name, I would like to have the software recognize previous hostnames instead of keep creating new duplicated hosts.

Avantages

Ability to connect to servers and user desktops to complete regular operations and to provide technical assistance. Allow users to present desktop screen and presentations. It allows collaboration with users. It allows transferring the connection. It has a secure connection.

Avantages

It is easy to use and quick to launch. It requires basically no training for our newer techs that have never used a Remote Support tool before.

Inconvénients

I wish that it had some sort of file or installer push built in. It also does not work for users that are not connected to our network, but may be in our domain.

Avantages

Dameware Remote Support offers many features that allow you to manage PCs within a Domain successfully. From Mini remote control, CMD features, remote service install, and even registry access, DMRS gives you to the opportunity to have a complete offsite remote system to manage PCs anywhere. It has been great for us in our environment.

Inconvénients

Sometimes it can error out with commands depending on the access that you have, but otherwise is pretty flawless if you have a VPN.

Avantages

It works all the time. I setup a hot key to run it and it always runs and connects if I can ping the PC.

Inconvénients

I don't like how it handles the saved host list. I haven't done a lot of research on getting it the way I would want it though.

Avantages

Its saving lot of energy and time instead of visiting computer physically
We can control Multiple computer at same time.
File Transfer is more good functional to Transfer data.

Inconvénients

This software works only inside domain not External networks. If you guys create a additional option like to support External network its really good for System Administrators

Avantages

It is very reliable whether you're connecting over Ethernet or Wi-Fi. It's easy to manage access from the Centralized Server. The Remote Support interface is user-friendly.

Inconvénients

Some of the default settings caused scans of all machines in our networks (which is several thousand). These needed to be turned off manually on each technician machine.

Avantages

Easy to use and consistent software.
Very rarely is there issues with the software where it doesn't work. Reliable product.
Very convenient product. Makes it very easy to access remote systems on our network to perform necessary tasks.

Inconvénients

Price is higher than we'd like.
It would be nice if it was easier to access systems on the internal AND external networks.