Dameware

Avantages

The thing I like most about Dameware is the ease of deployment. We have over 400 workstations and as long as you provide credentials that have admin privileges on the machine then dameware will install itself. This was a significant improvement over Teamviewer which was our previous solution.

Inconvénients

The only con I have about the software is that the interface could be more intuitive. It is very easy for your list of computers to get messy and unorganized. It doesn't seem to have any way to sort them that I can tell except for manually moving and creating folders.

Avantages

How simple it is to use and how quickly it connects with no issues.

Inconvénients

I cannot drag and drop files from my desktop to a remote in screen share.

Avantages

Dameware is really easy to use and to understand.

Inconvénients

It is not really intuitive to save pc hosts to which I usually connect.

Avantages

Velocità di collegamento rispetto a ULTRAVNC, ma meno standard rispetto a Teamviewer.

Inconvénients

Sulla sicurezza ha avuto diversi problemi.

Alternatives envisagées 

Pourquoi passer à Dameware

Avantages

Offers a suite of tools for remote support and systems management, including remote desktop connection, remote control, system troubleshooting and diagnostics, and file transfer capabilities.Provides integration with Active Directory and other network management tools, making it easier for IT professionals to manage and monitor their IT infrastructure.Available in both on-premise and cloud-based versions, offering flexibility for businesses and organizations of all sizes.Supports multiple operating systems, including Windows, Mac, and Linux.User-friendly and customizable interface, making it easy for users to navigate and personalize the software.

Inconvénients

May not be cost-effective for small businesses or individual users.Steep learning curve for users who are new to remote support and systems management.Some features may require additional setup and configuration, which can be time-consuming.Limited customer support options, with no phone or chat support available.

Avantages

Cost structure. I can license by the tech, not by the computer. And the cost is not that high per tech (concurrent use licensing model).

Remote control of client computers is easy and works well. File transfer also works well. Fairly full featured, especially in this price range.

Inconvénients

Dameware (SolarWinds) now requires two-factor authentication (mandates!) for me to remote into my own computers. My authentication methods for access to my computers is my business. This is very dictatorial and heavy-handed, and it makes no sense. My credit union does not mandate two-factor authentication, but Dameware does?!

I would think twice about deploying this product at this point. It's hard to place such an agent on every computer you wish to remote into. I'm pretty much stuck at this point, with over 100 computers I would have to touch. I may yet switch products though, SolarWinds is not customer-centric at this point.

Avantages

Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.

Inconvénients

Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else.

Update: After you click submit then the stars are enabled to be clicked on.

Avantages

It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity.
Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Inconvénients

I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.

Avantages

Dameware is easy to use, easy to install and can connect to multiple types of clients. We have been using it for several years to provide remote IT assistance to our staff, on both Windows and Mac computer (using VNC), and it is very helpful.

Inconvénients

You sometimes have to fiddle with the settings, depending on the client machine, and there are times when the connection does not work right away (can't say if it is an issue with the software or with out network or the configuration of our PCs). Sometimes, the remote connection is switched to a "Mirror Driver" mode, where some commands like Ctrl+Alt+Del do not work, and you have to use the on-screen keyboard for this.

Avantages

The licensing is good. I get to install on my desktop and laptop as one user license. It is Active Directory connected so you have easy access to every client on your network including servers. You get full console level control, plus other features like being able to from the Remote support console stop services, look at event logs and even run remote command line scripts.

Inconvénients

The graphical emulator is flaky on certain older video cards, there is no outside in remote support like LogMeIn. From the inside out you can get to clients and from inside to inside you are good, but if i am on the road or on vacation and wanted to for example use a connection with out vpn access, LogMeIn provides me a way in, Dameware does not.

Avantages

It has an easy to use gui that lets you find the workstations on your network and connect to them without a lot of issues. you can also do things like remote registry editing or backdoor into a workstations drives. They also offer a mobile app for you to be able to offer remote support while you are not at your desk.

Inconvénients

The initial setup could be daunting for some users. It supposedly will interface with Kace Management appliance but we could never get it to work completely.

Avantages

What I like the most of the ease of use of this program. It's very straightforward and also helpful if you need insight on how to operate it. The cost is also very inexpensive for remote desktop support software.

Inconvénients

What I do not like is that when I keep an organized list of end point machines, it keeps losing my machine names and mixing them up. Contacted company and they were no help at all and said they could not identify the problem. However, I've spoke with other users and they all claim the same issues.

Avantages

Dameware lets me mange 70+ computers in 12 locations all from my desktop. I can install updates and fix any user issues.

The best part is i can watch a user with out them knowing. This has allowed us to catch youtube and facebook watchers. The software is easy to use and a decent price.

It also supports UAC so you don't need any end user help. With remote install we don't have to travel to any office locations.

Inconvénients

The interface is from the 90's. Even the latest version has an old look to it. Everything works it just looks old not a big con at all.

Avantages

Pulls network and PC info from Active Directory. Easy to setup and customize your support experience. Support for mulitiple domains as well as connection to non AD computers. Full service portal allows Technical Support Professionals to troubleshoot and assist remote PC's with few limitations. I support multiple sites with over 300 workstations per site, Dameware is always my initial go-to software for remote support over local network as well as VPN. Hands down one of the best remote support suites I have used.

Inconvénients

Cons for this software are far and few between. I would like to see the ability to chat with user at remote PC from within Dameware.

Avantages

Dameware is a true diamond for any IT Support staff, software can be installed on the client machine remotely without any user intervention. This is especially useful for us when user has a video issue (usually due to video card/drivers) and the remote client wasn't already pre-installed. In such situation, user would not be able to help installing or access any site to start the connection. As long as the machine is reachable, IT staff can remotely install dameware client, install and configure the video driver for the user and issue resolved within minutes.

Inconvénients

Dameware license is not cheap, at least I find LogMeIn Pro is cheaper.

Sometimes Dameware client on the remote machine needs to be reinstalled. I don't think I ever encounter situation like this with LogMeIn or Teamviewer

Avantages

Although our IT Helpdesk unit usually uses it, I can use it to connect to users who have network and access problems within the company. The product provides convenient and secure remote support service.

Inconvénients

On rare occasions, remote connection speeds may be slow, but that's understandable.

Avantages

I have used this program for some time and the ease of use is at the top of the list of the good. It is very easy to deploy and accessing user machines on the domain is a breeze. Lots of options and features make the tool flexible and able to adapt to your organizational needs. Providing remote user support in our distributed environment is a necessity and Dameware has been our tool of choice.

Inconvénients

Over time the quality of technical support has degraded which is a shame. Other than that I have no complaints about my experience with the tool.

Avantages

The most important features to the business are remote desktop control and remote administration using the utilities.

Inconvénients

integration with domain controller some time fail.registry edit is hard to work with using dameware and does not push the right keys.

Avantages

I like all of the customization that this software offers. It seems to work really well with most operating systems and makes remote assistance a breeze. It takes minimal resources to run smoothly as well.

Inconvénients

It seems like our version of Dameware Remote Support doesn't work well with the Windows 10 operating system. The graphics are very choppy and shows a slight delay.

Avantages

Connecting to a computer for remote support without needing interaction from the end user is the best part of Dameware. With other software, the end user has to read a code or perform some actions to get you connected. Not with Dameware. Also, the information you can get about the pc from the remote connection without actually having to connect and view the information in Windows is great.

Inconvénients

We still haven't figured out how to set up the Internet Proxy part so we can help users outside of our internal network. The configuration of that part of the software is very confusing, and I haven't been able to find a good tutorial on how to do that.

Avantages

Dameware is so powerful giving you insight in to services, allowing for remote command prompts, attaching to PC's in and out of your network, single pane of glass, and so much more.

Inconvénients

I wish i could be on my laptop outside company and like a logmein hit any computer anywhere with in my company as a admin

Avantages

Connect to PC's on your network and resolve issues remotely fast, with ease and quality.
Safe. Great product for assisting end users.
The unlimited license of the agent to install.

Inconvénients

Needs to open specific port to allow the agent to deploy without problems... (mini remote).
In case, for any reason, we'll need to reinstall product, it's hard to get back the saved passwords of connected pcs.
Single Sign-on capabilities are limited.

Avantages

I have used Dameware for over 10 years now, and it is hands down, the most powerful, easiest to use, most stable remote control software there is.
The MSI creation tool makes it easy to deploy.
The ability to see remote screens exactly as the user does is invaluable for software troubleshooting.
The speed to connect and support users is great for a tech to be more efficient and not run around all day solving minor issues that can be centrally resolved.

Inconvénients

My only 2 complaints are:
I wish there were an easier way to have a proxy service reach outside of my network Pc's. There is a way to do it, but it is a bit complicated. I almost wish there was a subscription service that Solar Winds allowed a tech to use to accomplish this.
The way to save PC's you connect to frequently is a bit wonky. I have several times connected to another PC, or erased a saved PC with a new PC's name because of how the system presents itself.

Avantages

Easy to use. I liked that you could push the mini-remote control agent to connect and then uninstall when finished.

Inconvénients

I don't really remember any cons with the software.

Avantages

Well our technicians use this solution for Remote Desktop support, easy to use, uses VNC modules for the remote, as when we need to replace a computer we can have all the informations about computer and all software installed, can use terminal remote or visual remote.

Inconvénients

Eat to set up the agent and. To integrate it with the machines deployment.

Avantages

The ability to remote to desktops and servers and view users issues. Especially when there is a need to disable Remote Desktop. Very few connectivity issues. Best remote software I've ever used.

Inconvénients

Sometimes there is some latency. The latency issue is so infrequent that i never even investigated the issue.

Avantages

Pay once and it's yours. You don't have to keep renewing it yearly at higher and higher rates since you run it internally on your own server.

Inconvénients

Have to install on internal server or multiple servers if you also put on DMZ to connect to Internet-based PCs, which takes some expertise. For quite a while we didn't have a public certificate on the DMZ server and trying to talk the users thru all the security errors thrown up by the browser was challenging. It could take 15 minutes just to get thru that step. So then we got a certificate but getting it installed and working on the DMZ server was a bear. Solarwinds does not have adequate instructions on how to do this. Took quite a bit of research. Getting connected to remote users can be challenging the first time you connect to them (if they don't have the client agent installed) even with a certificate installed. I really miss our previous cloud-based solution which was so much easier to use, plus it had more options, like transferring files between computers, but it became unaffordable. Dameware feels very awkward to me compared to it. I can't really rate the customer support because we dropped support due to the cost. So I just flounder around on my own when we have a problem with it, trying to fix it (like trying to get the certificate installed). The support was helpful when we first bought it and I had to get it installed and working on the server.

Avantages

The ability to export your (Saved Host List) onto a .json file and migrate it to a new computer! The ability to view the entire Active Directory list of computers! The MRC Ping feature, love how we can use that ping and connect feature! The ability to set permissions required on connect for certain host of computers.

Inconvénients

On a user that has dual screens, required to switch from screen 1 and 2. The way the old version auto-created a host into your host list when typing over a saved (computer) on your host list, on the new version you are required to click (+New) then type in a computer name, by mistake sometimes we tend to type in a computer name when Dameware loads and mistakenly erase a saved host computer, a bit frustrating at most.

Avantages

You can Easily remote into PC's on the network and support users in resolve issues they are having.

Inconvénients

You cannot remote into the computer if you do not have credentials that has logged into the computer before if it is not on domain.

Avantages

It's very easy to use and just about no training is needed to set it up and get it going. It's my go to tool for Remote Access.

Inconvénients

I'm sure there could be more functionality with this software but it's great for people that just want to use it for basic reasons.

Avantages

It allows us to remote in to user machines (Mac and PC) to troublshoot and aid in resolving user issues.

Inconvénients

Versions need to match for the tool to connect other than that it has been a valuble tool for our technicians.

Avantages

Easy for our IT team to use, installs remotely with no user intervention in most cases, displays the IP address of the client for the user.

Inconvénients

Sometimes you still have to disable windows firewall to install the client.

Avantages

once setup installs it self to clients.
it keeps a collection of connected PC's
Always seem to work and easy to use.

Inconvénients

finding all the feature to use.
wish it integrated with ticket system.
Some times it don't get the resolution of pc and mouse is off center.

Avantages

Easily deployed to pcs which do not have the Dameware client. Great options to repair a broken Dameware clients, doesn't happen often :0) but great to have when needed. Good quality video, not much more network overhead than plain RDP but much more useful.

Inconvénients

Password function does not integrate with Active Directory, this often causes me to lock my self out when my PW changes every 45 days, self inflicted i know, but...
Sometimes disconnects when changing users on a remote PC. Interface is a bit clunky....
However, these few things are far outweighed by Dameware's usefulness and solid performance. Definitely worth having!!!

Avantages

I like how you are able to remote in just as if you are right there and with minimal overhead

Inconvénients

It's not bad at all and I think the only drawback is the fact that you have to be on the same network but that can be remedied with a VPN

Avantages

We would not be able to perform our helpdesk job nearly as well without being able to connect so seamlessly.
We do not have to turn remote desktop on every system which is a huge security relief. Allowing users so see what we are doing is helpful to them so that they can help themselves in the future.
I love being able to view event logs easily and without interrupting the end users work flow.
Easily retrieving information regarding a system status such as properties, processes, software, services etc. all in one place is extremely valuable.

Inconvénients

I use Dameware everyday it is difficult to find something negative, I suppose I would like for the computer icons to turn blue from grey when a user system becomes active rather than having to exit the program and re-enter to see active systems.

Avantages

I like that it was pretty easy to purchase, install, and update. I like the user interface, and it's easy knowing when a new version has been released (good email communication) and then to update the version (and to renew). I don't use it to access my coworkers' workstations, but just to access the server from my workstation, which is all I need. We're a small business, and if I have to see something on another workstation, it's better for me to go to it, as often there are environmental variables that should get my attention as well (say, the plant on the shelf over the workstation).

Avantages

Dameware makes remote user assistance easy. Once the client is installed you have a permanent connection to the workstation until it is re-imaged. It works well with active directory avoiding the need for one time passwords. The central server aspect of this product allows multiple techs to share an organized list of clients with custom names. This avoids confusion with users that like to change systems without notifying IT. Dameware has a great integration with Solarwind's WebHelpDesk. It allows you to directly connect to a user's system from inside the help desk. Once a session has been completed it will automatically post chat logs and additional details to your help desk tickets. The install process is smooth

Inconvénients

Support on advanced issues has some delay. Custom HTTPS certs for the remote server will break the webhelpdesk integration. Overall would recommend Dameware.

Avantages

è stato uno dei software presi in considerazione quando abbiamo scelto un prodotto per il controllo remoto. la possibilità on premise e la gestione centralizzata sono le caratteristiche che hanno influito sulla scelta.

Inconvénients

i software con questa funzionalità sono molto simili, le differenze e i punti positivi e negativi si equivalgono.

Alternatives envisagées 

Avantages

I love the organization inbuilt into this program as well as the ability to access management tools directly from this computers entry in the directory. if i need logs from a machine i just pull them from dameware. if i need to drop to a console of a remote machine i dont have to rdp in first to then open a command prompt.

Inconvénients

This software requires you to manually login to the remote machine if no one is logged in. Single Sign on capabilities are rather limited with this software solution.

Avantages

I like the ease of use and the quality of the product.

Inconvénients

licensing without a doubt- every year it wants to talk to the mothership; our systems are behind a proxy and when we have 50 (or however many there are, probably more) that can't phone home and need to be authorized manually - and they have to be done by the person on whose SolarWinds account they are\were purchased on... it is a nightmare and we are looking at other products that don't make us jump through these hoops. It is ABSOLUTELY RIDICULOUS the amount of trouble this is. I have been using DameWare - I actually was the person who talked this company into buying it about 15 or so years ago - for a long time and the licensing is going to make me switch. Sad.

Avantages

Universality, it really doesn't matter what group policies are enabled for remote desktop as long as there exists the ability to execute services as an administrator.

The RPC ping feature is amazing as well when doing reboots of clients or servers. I really can't say how much I like that feature. Just being able to reconnect after a reboot automatically is amazing.

Smart Card authentication is a much needed feature! Thanks for the addition.

Inconvénients

Offline licensing is a pain. Copying keys, transporting cd's between air-gapped networks is a massive inconvience. If something could be done to shorten the key length to something speakable it would be a HUGE improvement.

Avantages

Easy to implement, Easy to understand the remote procedure.

Inconvénients

version upgrade procedure requires the improvement

Avantages

I love the tool box at the top of the screen. So much functionality. "View Only"; "Print" and many more. It is very reliable as long as your network is functioning correctly. I was used to having to have IP address to connect at last job but find using the computer name to be just as easy, if not better all together. We got a few more licenses to give the remote access feature to a few other employees and it was very easy to explain to them how to use it properly.

Inconvénients

It took a little while to get used to the format. But no different than any new software. It also took a few tries to get the logging in to work smoothly. However, once I figured it out there has been no issues.

Avantages

It is very simple to use and works flawlessly. There is no need to install anything at the client level and almost immediately can access domain based machines. I have been using this for about 10 years and cannot imagine not having it in a Windows domain environment.

Inconvénients

There really are no serious flaws, nothing beats this for remote access to domain computers. I occasionally get warnings about the mirror drivers for display but it works anyway. I occasionally have disconnect and reconnect to refresh a screen after remotely logging into the client machine. This is one of the few products that actually delivers on it's promises and is still very reasonably priced.

Avantages

Easy to remote software. Pretty easy setup and installation. Don't need any end user intervention why remoting into a desktop machine.

Inconvénients

Sometimes take a litte time to populate all the computers that we have in active directory. Nothing really I dislike about the software.

Avantages

easy to use, easy to install and configure, light

Inconvénients

not much, it's quite what i needed, that's why i choose it

Avantages

One stop shop. Many different protocols to choose from for connecting to other devices along with the ability to create and save connections make things really easy to work with as a tool.

Inconvénients

There are so many features that sometimes it can get overwhelming. Lots of options and not enough time to figure out how to use them all. I guess that is not really a bad thing to have built in tools.

Avantages

Installs on first use of connection. Nothing to push or install before use.
Not really sure if there is anything "LIKE MOST" as this is the software that was given to me upon my arrival.
Good for someone starting out in providing remote support as the monthly cost is low.

Inconvénients

I feel it is clunky and a little antiquated compared to other tools on the market. There is no integration (except AD) that I can find with other tools or software. Many of the commands do not work in a large enterprise environment. We currently service over 500 endpoints and this software is just one of the many tools. Would like to see more integration into AD

You get what you pay for.

Avantages

Dameware works perfectly. It is cheap and has very good support

Inconvénients

I found an even cheaper tool and it works great.