Dameware

Avantages

DameWare est un outils très puissant de prises de main à distance.

Inconvénients

Nous utilisons cet outil sur notre réseau local et MAN.

Avantages

Its ease of use, scalability and powerful functionality

Inconvénients

Integration with third party Service Desk software as well as remote platforms supported is limited.

Avantages

When supporting a big network or if you support a bunch of different networks and users this is a good investment to keep organization easy. Ticket management and ticket dashboard are so much easier to use than other ticket systems I have seen. I can keep the ticket creator updated on every step of the ticket and prevent that extra step of reaching out to the user.

Inconvénients

The cost is not great but it is worth it down the road when you utilize all the functions.

Alternatives envisagées 

Pourquoi choisir Dameware 

Logiciel antérieur 

Pourquoi passer à Dameware

Avantages

1. The most significant advantage is that Dameware provides high-level protection that meets all security standards.
2. The desktop app at is extremely light and simple to set up.
3. It enables the supported end-user to authorize the request for remote access. first
4. As long as other team members are logged in, you can invite or transfer the remote control to a session.
5. It supports chat, audio, and video calls within the session, allowing for more seamless assistance.
6. It's reasonably priced since the price drops as you buy additional licenses.

Inconvénients

1. The Dameware program frequently becomes stuck on the connection screen, necessitating a restart.
2. The procedure of seeking administrative rights on the client's PC is inefficient.
3. The most significant disadvantage has to be the User Interface. It's a little busy and could require a lot more work to make it simpler to navigate.
4. Their support team isn't available 24/7 to support their customers

Avantages

No installation on computers before the first connection or administrative action.

Inconvénients

More RMM fonctions like softaware installation or windows update?

Alternatives envisagées 

Pourquoi passer à Dameware

Avantages

Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Inconvénients

It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.

Alternatives envisagées 

Pourquoi passer à Dameware

Avantages

Simple to Use and pretty robust. Never had any issues with it

Inconvénients

Due to being simple you get less features than other remote tools e-g Bomgar

Alternatives envisagées 

Pourquoi choisir Dameware 

Pourquoi passer à Dameware

Avantages

Central control is valuableEasy to deploy across a domain forest.

Inconvénients

Not easy to configure.Lack many features you expect, like building queries or agentless deployment.

Alternatives envisagées 

Pourquoi passer à Dameware

Avantages

This SW helped solve many issues with my laptop. You need only inform to IT your IP.

Inconvénients

Not all SW you can install or correct through it. There are some SW in corporate laptop you need connect to corporate network directly.

Avantages

I've been using Dameware for a while now, and I must say, it's been a game-changer for my IT support work. Here’s a breakdown of my experience with it:

What I Love:

Easy to Use: The interface is very intuitive. Even if you're not super tech-savvy, you can find your way around without much hassle. It’s made my remote management tasks so much simpler.

Versatile Remote Access: Dameware covers all the bases when it comes to remote access. Whether I need to take control of a user’s desktop, transfer files, or manage system settings, it has all the tools I need.

Supports Multiple Platforms: I work with a mix of Windows, macOS, and Linux systems, and Dameware handles them all seamlessly. This cross-platform support is a huge plus for me.

Strong Security Features: Security is always a concern with remote access tools, but Dameware’s multi-factor authentication, smart card login, and encryption give me peace of mind. I know my sessions are secure.

Scales Well: Whether I'm supporting a small team or a larger group, Dameware scales effortlessly. It adapts to my needs as they grow, without any performance issues.

Inconvénients

What Could Be Better:

Setup Can Be Tricky: The initial setup and configuration can be a bit daunting, especially if you’re dealing with a large network. It took me some time to get everything running smoothly.

Pricey: Dameware isn’t the cheapest option out there. For smaller businesses or those on a tight budget, the cost might be a bit steep. However, I believe the features justify the price.

Resource Usage: During remote sessions, I’ve noticed that Dameware can be a bit resource-intensive. It’s not a deal-breaker, but it’s something to keep in mind, especially on older systems.

Avantages

It is the best I have used for remote support and IT ticketing
It makes working remotely easy thanks to its many supporting features
Comes with great help desk features

Inconvénients

No major concerns with Dameware as it meets the need.

Avantages

How simple it is to use and how quickly it connects with no issues.

Inconvénients

I cannot drag and drop files from my desktop to a remote in screen share.

Avantages

A simple method of linking systems to examine problems with end-user equipment even when the user is not there. I like how simple it is for me to remote into my users' computers and assist them when they run into problems. This product also comes with excellent support and documentation. By setting a password, you can establish a secure connection. The password might be fixed or random.

Inconvénients

Improved multiscreen remote sessions should use one screen for each slide. There is no option to add notes to entries for improved support, and adding machines is a bit laborious. For us, recording is not currently enabled. needs a strong connection to function correctly. When services on distant workstations break down and the remote connection breaks down, you must uninstall and reinstall the services, which is occasionally challenging.

Avantages

A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time. Too often tools are singular in their purpose, when a little added functionality goes a long way. There is such a thing as too many cooks, but DRS strikes an excellent balance between depth & breadth of features.

Inconvénients

I would like to see snapshots of screens (updated at specific intervals) that I am not connected to through the mini remote control module as a way to keep tabs on users.
I would also like to see a troubleshooting recorder, similar to Windows 7's Problem Step Recorders with capabilities to email the recording to a specified email address or post to a support forum.

Avantages

The thing I liked most about DameWare is that I could easily connect to a remote machine and support the user. You were able to see the user's screen in realtime and walk them through whatever you needed. Very easy to use!

Inconvénients

The thing I liked least about the software, was the number of features. There were so many features, I never felt like I would use them all, so I felt that some of them would be wasted. It's not necessarily a bad thing, but it was too much for me.

Avantages

The amount of time saved in my day by this tool is invaluable. I use the MRC mostly and daily, but the RS tools are equally valuable even if I do not use them as much. the insight I can gain from the RS tools is amazing. the ability to remove services on the fly is amazing. running remote command prompt also a time saver. I realize there are tools out there that can do all these but having them all together in one place is such a time saver. I could go on and on with what I love about these products

Inconvénients

that certain things don't work like they did in the past if not at all. Connect on ping reply is spotty. sometimes it works, other times it does not. SFT File transfers used to work flawlessly now I can't get them to work. there are others and while they do disappoint me that they do not work, there are others that do work so much they make up for them. Also, I hate to say it, but tech support seems almost non-existent. they need to improve there immensely

Avantages

I like the fact that I can remote into a computer very quickly, get the task finished and get out.

This software makes my job less stressful.

I can be "remoted" into 50 computers at the same time, if needed. (really, I've had to do this before)

Inconvénients

Not all features actually work. If I change a description of a computer in active directory and the hit "refresh" in Dameware, it does not refresh. I have to close and re-open Dameware.

Computer-Properties-System does not work at all with WIN10
Computer-Properties-Version does not work at all with WIN10
Computer-Properties-Display does not work at all with WIN10
Computer-Properties-Resources does not work at all with WIN10
Computer-Properties-Environment does not work at all with WIN10

Also, it would be great if you could save your spot in Dameware. I work almost exclusively within one OU. Everytime I open Dameware, I have to re-open the OU and wait until it "lights-up" all the computers in the OU before I can proceed.

Avantages

It is full featured remote support tool that can be used on host OS like windows. It is light and assessible to the OS kernel.

Inconvénients

It is only as useful as what is permitted on the host OS. Introduces security concerns to the network. There is little or no consideration for the security of the host domain such is used.

Avantages

It's very easy to deploy and it allows us to remotely support our field users with ease.

Inconvénients

The licensing is kind of a pain, you have to remember to unlicense it if you are going to wipe a PC or get rid of a PC to free the license back up for reuse

Avantages

I am the one who has installed, configured, and administer DameWare Remote Support in our environment. The simplicity and ease of use of MRC and other components inside of DWRS offer a wide spectrum of tools at your disposal for remotely connecting to machines on and off your domain network through internet sessions. This is probably the most used software in our IT department, all of our users use it every single day several times a day.

Inconvénients

I feel like the UX/GUI could use a refresh, it appears to be dated. We have had an issue on our network with devices discovering other devices belonging to other VLANs to show up in the computer list, and support basically told us there wasn't anything they could do to support as it is a Windows related issue causing it. We instead just use the workstation list which is an exhaustive list.

Avantages

We have found that the software allows us to perform many functions remotely. The features within the product also enable our teams to collaborate w/ technicians in the field. By using Dameware we are able to reduce the amount of resources utilized by managing and troubleshooting remotely. The cost of this product is also very adequate for the amount of services it provides.

Inconvénients

I feel that the product is great, but it could use better training tools for first time users. Such as video tutorials and guides that are readily available from the application itself.

Avantages

Seamless connections to remote devices using either domain or local credentials. Good feature set (for example, can ping the device during a reboot and automatically reconnect when it's back online) and overall smart design. No need to install anything on the client beforehand, the software does it for you at connection time if it needs to.

Inconvénients

There are so many options and icons that it's a little overwhelming, and the icons don't have text labels. The options feel a little cluttered -- it took me a long time to discover and understand all the various options. But it's hard to combine a rich feature set with an elegant interface, and overall DameWare is highly user-friendly (for a technical person).

Avantages

Having used previous versions in the past, the new releases are very intuitive and easy to use. Once you are sure that you have admin access on the client computer, it is very easy to connect and interact without the need of end user having to grant pearmissions or go through a share screen process. Very simple, very clean.

Inconvénients

I have found that sometimes computername needs to be substituted with IP address in order to find the target PC. Not sure if it is a network related issue or Dameware's.

Avantages

The best thing that DameWare has is the trial version, since it is a version that offers the client the possibility of enjoying all the "paid" features for free for an exact period of days, the truth is that the version of test and the accessibility it offers.

Inconvénients

It should improve "DameWare for mobile devices" since the design is very ugly and this totally bores the customer. Nothing better than a design that provides comfort, that's what I recommend, a design adapted to the era.

Avantages

It's remote features are strong. The ability to log in as a local user is very handy. Rarely fails to install.

Inconvénients

Needs multi-platform support. However, the reason we have moved away from it and will no longer use it is due to Solarwinds horrible licensing mechanism. Prior to their takeover of the software licensing was straightforward and easy to install. We have had multiple situations where licensing has been difficult to install, and the whole procedure is as in and has really soured us on every using Solarwinds products...this goes for all Solarwinds products now. I've also found it struggles in high latency environments compared to some other options.