Tous les avis sur Zoho Voice Appliquer les filtres
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Tous les avis sur Zoho Voice Appliquer les filtres
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Sunbelt Products Zoho Voice Review
So far, all is good with Zoho Voice except for the cons provided above.
Avantages
What I like most about Zoho Voice is that it is user-friendly and simple.
Inconvénients
It doesn't appear as a tab within the Zoho CRM Plus interface. Plus, it can't automatically create a ticket for SMS in Zoho Desk.
Alternatives envisagées
Zendesk SuitePourquoi choisir Zoho Voice
Switched for an all-in-one tool within budget.Logiciel antérieur
Vonage Business CommunicationsPourquoi passer à Zoho Voice
Chose Zoho Voice for an all-in-one tool within budget.- Secteur d'activité : Assurance
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Zoho Voice Feedback
The service has not been bad other than breaking up when on the phone and browsing the internet, which has been causing issues.
Avantages
I do like the integration and the analytics.
Inconvénients
We seem to have issues when browsing the internet and on a Zoho Voice Call. The call starts breaking up for some reason. Pricing is a little higher than what I pay for another service I use, so may be going to that one.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Our Zoho Voice review
Overall Zoho voice does a great job of supporting our business. The only negatives are the technical issues
Avantages
The data and analytics. Very insightful.
Inconvénients
Technical issues and all glitches. Also, the SMS service with the providers need to improve.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
best Voip app with secure connection
tested sole for some time and added user to it today will ramp up after this
Avantages
good connections always voice transmission is clear even on mobile apps making it work from anywhere application
Inconvénients
should have a used minutes and rate of call together
- Secteur d'activité : E-learning
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Very frustrating.
Very frustrating. Hard to navigate.
Avantages
The integration with CRM was easy. Zoho voice has much better documentation than other Zoho products. The Zoho Voice support team is good.
Inconvénients
Zoho Voice nickels and dimes my company. We are a small start-up and need upfront pricing for budgeting. The call quality is hit or miss. The integration, although easy, is incomplete, which I could have used another company for. The documentation also has holes.
Alternatives envisagées
RingCentral Contact CenterPourquoi passer à Zoho Voice
Pricing and Integration.- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Failure to rise to expectations
Terrible system; terrible support; not ready for prime time. Good concept; very poor execution.
Avantages
Nothing, it is just not competitive with Ring Central, Ooma, Twilio, etc.
Inconvénients
Very undependable; dropped calls; SMS feature is very primitive; very poor integration with desk phones; the softphone settings in Z-dialer have to be reset everytime you use it; very poor system
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
New user for Zoho Voice
Still learning. Currently having an issues with user licenses. I upgraded to the standard plan for more licenses, but the software still says not enough licenses.
Avantages
I like the integration with the Zoho products I use currently.
Inconvénients
I don't like how the pricing for items increase my rate. Such as minutes, messages, etc
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Ziva Cleaning- Zoho Review
I have not had it for a super long duration but for now its seamless integration with Bigin is great and the pricing is good too.
Avantages
I love the integration between Zoho Voice and Bigin CRM
Inconvénients
nothing, it is great. I struggled to set up initially but after viewing set up tutorials by this youtuber I found it very easy. This is the link "https://youtu.be/lafnRW2d_wI?si=i9JCQFCBR3gmK6ft
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Cheap - .....
Not very impressed, despite the cheap cost
Avantages
Just the cost. Not much else to like ..
Inconvénients
Poor call quality and not many features.
- Secteur d'activité : Capital risque et capital-investissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Featured filled, integrated with Zoho and flexibility for browser & mobile dialing.
While the solo user features are quite good (and beyond other providers) while still being 'free' (minus usage of course), the real value is with multiple agents and all the interconnectivity, transfering, monitoring, CRM integration and the like.
Avantages
Integrated with the rest of the Zoho applications and availability via browser. The setup was quite easy and I like the ZDial Android app.
Inconvénients
The dashboard is a bit cluttered and not as intuitive as it could be. Overall for the complexity it offer it's good. Also the pricing seems a bit confusing for me at first until I read the fine print (my use case was just 1 person, myself, using it to get and make phone calls).
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Satisfied
So mobile apps are bad for me. But in general, the service is great all the way
Avantages
So mobile apps are bad for me. But in general, the service is excellent all the way.
Inconvénients
So mobile apps are bad for me. But in general, the service is excellent all the way.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Good product, a bit confusing to buy a number
Great integration with zoho products for direct click botton calls.
Avantages
Integration with zoho crm and zoho one products
Inconvénients
I am having issues to register the activities automatically at the moment in zCRM. We are a zoho partner since 5 years.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
WORST VOIP EVER and I TRIED THEM ALL
I feel ZOHO is all the more honest people in INDIA, but they are still married to the people who do the phone scams, so they are all super shady, only a few good techs there, and when you met them you know it because they are different.
Avantages
no pros, they will tell you it can do everything you want and it won't be very hard to do what you would like out of a VOIP service.
Inconvénients
they will steal your money and your phone number and hold them and not refund your money
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Ceo at digital agency
Avantages
it is simple to use. and not too much work to do to implement it
Inconvénients
not connecting directly with zoho crm and using 2 tabs
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Just works
It just works and I have the flexibility of pretty much any voice feature you'd think of.
Avantages
Easy to setup but has many features and has not given me any issues.
Inconvénients
So far it has been great. No issues yet.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
call center facil de usar
buena aplicacion, hasta ahora tiene todo lo basico que necesito para mi empresa
Avantages
Que puede funcionar como call center y llamar masivamente a mi base de contactos
Inconvénients
los tiempos para obtener mi numero de telefono
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Call
We mostly use Zoho for international calls.
Avantages
Calling information can be recorded when you are talking to customers then record information can be used for reference and reporting.
Inconvénients
Easy to upload contacts in the database for zoho voice and work effectively when using online calls.
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Great Product
Great easy to use very proper full integration
Avantages
Easy to use, plenty of integration, good dashboard
Inconvénients
Nothing, very satisfied with the product and its functionality
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Haz llamadas desde cualquier parte
Para hacer llamadas desde el PC es muy cómoda
Avantages
Se integra muy bien con Zoho CRM, te permite tener un número comercial y hacer llamadas con él allí donde estés. Puedes grabar llamadas, ponerlas en espera, hacer transferencias... para lo que lo estoy utilizando me es muy útil.
Inconvénients
De momento, la he usado para cosas básicas, pero es bastante intuitiva y sencilla. Sé que tiene más funcionalidades y, para usarlas todas, creo que lo más recomendable sería que alguien te la implementara.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Phone Telephony
The customer service agents are easy to reach and ready to assist
Avantages
The price was good for our budget and the features were overall what we were looking for
Inconvénients
At this time they are not able to send out mass SMS or receive MMS texts
