RingCentral Contact Center

Avantages

Si vous souhaitez recevoir des appels cela fonctionne

Inconvénients

Qualité des appels et surtout impossibilité de passer des appels régulièrement et pendant plusieurs jours sans aucune raison. Actuellement et depuis plusieurs jours nous ne pouvons pas passer d'appels. Pour un logiciel d'appel c'est vraiment dommage. Le support nous indique que le bug est corrigé mais toujours rien.

Avantages

Easy to use, easy integrations with Salesforce and Groove

Inconvénients

Can delay quite a bit, causing calls to fail

Avantages

During the chats, they are professional and friendly. We rely on quick answers to ensure there is not a lapse in efficient work as a collection agency.

Inconvénients

There is no actual phone number to reach them. You have to submit a ticket online.

Avantages

The call quality was fairly good all of the time.

Inconvénients

It wasn’t flexible enough for use by our team. The call routing; voicemail and messages weren’t adjustable enough to our needs.

Alternatives envisagées 

Pourquoi passer à RingCentral Contact Center

Avantages

I did like to user interface, it was easy to send and receive SMS from customers, and the phone worked as expected. But still, I would not use them again.

Inconvénients

Customer service is an endless loop of people who cannot provide solutions. Our SMS has been down for a week and a half, and I have spent hours on the phone with them trying to resolve. Great communication when your talking to sales, but once you sign up, you get the worst treatment ever. I'm on hold as I'm writting this. They will not let me speak to a supervisor, and no one understands the complexity of the issue we're dealing with.

Avantages

It is user friendly and allows us all of the features that we need to run smoothly.

Inconvénients

There are some bugs that occur frequently where read texts appear unread and faxes come in later than they are sent. There is some lag in texts loading but that might be a computer speed issue.

Avantages

The Idea is great,porting the number is relatively easy, it comes with a voicemail.

Inconvénients

There are some bugs that really need to be fixed. Some functions are not easy to understand and sometimes the app wouldn't allow more than 10 people in the meeting.

Avantages

I like how we are able to text patients through RingCentral. A lot of our patients are hard of hearing, so they like to text and this makes it very easy to do so.

Inconvénients

Sometimes RingCentral goes down when so many users are using it. This becomes very inconvenient to contact our patients.

Avantages

It does it all, text, calls, faxes. All in one place at a glance.

Inconvénients

I don't have a complaint. It meats all our needs.

Avantages

the ease of use, and being able to send text messages and that I can easily change my voice mail message and make it ring to my cell phone if I need to.

Inconvénients

there was an update that changed a lot of things and I preferred the old version

Avantages

It was very complete and easy to use, and the deployment was easy.

Inconvénients

Their support center was terrible, and their price was high.

Avantages

I received daily calls, and the quality is incredible.

Inconvénients

The meeting feature. I think is not that necessary, at least for my team.

Avantages

The reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window.

Inconvénients

Customer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back.

Avantages

It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great. I really have liked it. When I have had to call service they were awesome.

Inconvénients

Now that we have hubspot it is pretty bad. Can not transfer calls or join 3rd part y to calls. It sometimes delays calls so I miss them.

Avantages

Provides an all in one voice, video and messaging solution. Easy to use. Love the transcript voice messages!

Inconvénients

Ring Central can be expensive and implementation can be complex

Avantages

Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.

Inconvénients

I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

Avantages

The background of the company and also how it is backup by a larger contact center company which is NICE Incontact and the functionality that it offers

Inconvénients

Sometimes it is difficult to integrate with different softwares

Avantages

I was old costumer more then 4 years. in 5th year my card was expired and i try to make payment couple time. Then i called them they told me to wait 48 hours. So i didnt get any notice and i thought it go true. Then 2 months I get a email that they putting me on Collection and I have to pay termination fee around 500$ and they cancel all my number for my business. So I called them and wait 2 hours to fix that issue in the end thats just make me mad because of same questions again and again. Till i just want to pay them and finish with that company.

Inconvénients

Nothing
Lot of spam calls
bad connection and so on

Avantages

We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch!

Inconvénients

Nothing, it works great for us and we love it!

Avantages

I most appreciate the ability to sequentially forward incoming calls, to notify me of missed calls, and to allow me to contact the team.

Inconvénients

It would be nice to have SPAM call identification and blocking. At least 50% of incoming calls are just SPAM or robocalls. Since it is imperative that a call for an actual prayer request be answered, and since even hang-ups need to be followed up, it would be nice to have a SPAM filter. To be honest, the fault does not really lie with RingCentral, but with those who waste people's time and energy trying to scam them.

Avantages

Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer;

Inconvénients

Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out.

Avantages

It was easy to setup and use on a daily basis.

Inconvénients

It lacked a call center environment when we left the company. You were not able to record calls and integrate a RM program.

Avantages

We use this phone software at my job instead of giving us all individual phones for the company. Its easy to find, easy to use and very convenient to have! We call online all the time and it lets us be bale to text and call the clients we need to get a hold of easily. It's hard to miss a phone call too when it's on your computer and it will ring through your headset.

Inconvénients

The only con I can think of is that it will take a long time to give you a notification when someone does text you back. If you are paying attention to your ringcentral you can see the red dot notifying you that someone has texted you back but the actual sound and banner notification is about on a 15 second lag behind it.

Avantages

RingCentral can be used at work (via a regular phone) or on an app on my phone so that I have the option of working from home!

Inconvénients

When I get a voicemail, it will show that it was going to my direct extension, however, it went to all of my colleagues on the support team. It's a little misleading when you are trying to figure out who is the best person to call back.

Avantages

This is an industry standard and has all the basic bells/whistles for communication control

Inconvénients

the GUI could use some work. It is easy to use with mtiple folks, could be better