Ideagen Quality Management

Avantages

For a laboratory this system provides full functionality for a Quality Management System. It ensures smooth compliance with ISO and MHRA requirements.
all of the modules can be tweaked to suit you needs and there is significant flexibility to allow different levels of usage based on the size of the service.

Inconvénients

Permission levels are rigid and requires primary licenses for high level tasks.

Avantages

Great support from the ideagen team, willing to help build your software install and spend hours troubleshooting issues. support is often quick and concise.

Inconvénients

Sometimes a very convoluted product, the UI has been added to for a number of years and could do with some refactoring/streamlining.

Avantages

The system is straight forward to use with some excellent features.

Inconvénients

It might be better to have more trending in terms of graphs and charts for presenting to senior management.

Avantages

Customer Service
Training Programme
Customization
Dependability

Inconvénients

Clunky in use
Forest of permissions which are not always easy to understand.

Avantages

Good product. Reliable. Easily accessible. Desktop client most user friendly.

Inconvénients

Poor customer support. Occurrence module has a known defect for creating forms - yet to be fixed so currently unusable. Dashboards only available in Web version. Rejected drafts do not display on workload page. Documents due for review do not display on user workload page. Training / events module is difficult to use. Web version 7 is not user friendly at all. Analysis data not always accurate.

Avantages

The software has various modules and is configurable to your liking. You can customise the workflow to your preferences and have the ability to build forms and templates yourself. It also has an easy access management module.

You can also set up workflows for stages with different actions depending on the workflow you need.

Inconvénients

The software lacks a proper reporting application for operational staff. In addition, there is no suitable place for administering safety impact risk assessments in line with aviation regulations.

Avantages

Ideagen Q-Pulse QMS is user friendly software. Q-Pulse support is very responsive and efficient in sorting any issues we might have. Recently, we successfully migrated to the new version of software and the team behind upgrade made the transition very easy.

Inconvénients

It would be great for academy training modules (all including advanced) are available without additional cost to the oragnisations.

Avantages

QPulse - Ideagen Quality Management product is a great tool for managing all aspects of quality and documents management. The software is interactive and user friendly, packed with useful features.

Inconvénients

Lack of Dashboard in the desktop version.

Creating new forms in occurances module in desktop version not usable - Yet to be fixed.

Support team needs to be trained better to answer and troubleshoot end user queries.

Avantages

The customer support is great! A very personalised service with a dedicated account manager for our account. This keeps us organised and means that requests are actioned quickly. The system is logical and relatively easy to use from a supplier approval point of view.

Inconvénients

The templates can be restrictive to adjust if you want to amend the SAQ and spec template. You cannot view the portal from the customer perspective so can be difficult to assist with enquires, although our dedicated QADEX support manager is always on hand to help.

Avantages

As an administrator, you can do a lot and set it up the way you like it. Notifications work great as well.

Inconvénients

No logic while building reports. Dashboards are poor.

Avantages

I like having all of our quality documents and policies in one place. I don’t have to search different places on the network to find what I am looking for, and I like the search feature.

Inconvénients

It has a steep learning curve and takes a bit to get used to and figure out how to use.

Avantages

Relatively easy to use and get non-Quality professionals set up on the system. Most of the modules and forms follow a logical format.

Inconvénients

Not enough customisation available, system looks outdated and can be slow.

Avantages

Documentation Control and CAPA/Workflow modules work well and allow my organization to maintain compliance and improve our internal processes. Supplier Control and Audit module also perform well.

Inconvénients

User interface is dated and sometimes software is not the most intuitive to use.

Avantages

Availability of different quality modules.

Inconvénients

Would like to see the ability to create webforms and to view document along with Q-Pulse metadata record.

Avantages

Its simple and easy to use. All documentation can be found.

Inconvénients

It can be slow at times, and you are unable to attach images.

Avantages

I really like how intuitive and user-friendly the platform is. It made managing quality processes and compliance tasks much simpler. The customizable features also stood out to me – I could tailor the system to match the specific needs of my organization. Overall, it helped us streamline our quality control efforts effectively.

Inconvénients

One thing I didn't particularly enjoy about Ideagen Quality Management was the learning curve when first getting started. While the platform is user-friendly, there was still some initial adjustment needed to fully grasp all the features and customization options. However, once I got the hang of it, the benefits definitely outweighed this minor inconvenience.

Avantages

Easy to use and easy for everyone to have the same documents. No confusion on newest version and easy to update.

Inconvénients

Sometimes uploads take a while to upload.

Avantages

The layout is good. The administrator functions are easy to use.The document module is great and functions exactly how we need it to.

Inconvénients

To make changes, build reports etc - this can seem really complicated and takes alot of time to do. Much more training would be required to become competent at this which comes at s big cost. The modules are really expensive - we would like to have more but cost completely restricts this.

Avantages

The training was easy to follow and customize for our comfort and availability.

Inconvénients

Getting the workflows the way we wanted was a little challenging but Ideagen offered additional professional hours that we used to cover those key areas.

Avantages

Q-Pulse is a fully featured, off the shelf Management system that does what it says it will and does so well. OEM support has been good from the start and this has been critical with ensuring a successful implementation of the system.

Inconvénients

The UI of the desktop application looks a little dated, which takes a little getting used to, although this is mitigated somewhat by the constantly improving web based portal.

Avantages

Intuitive User Interface: easy to navigateComprehensive Suite of Tools: The platform offers a wide range of tools for managing quality, including modules for document control, audit management, supplier quality, CAPA

Inconvénients

Customization LimitationsHigh learning curveAbsence of full functionality of the mobile app

Avantages

Being able to raise NCRs and have a system where suppliers have access, update and can close out CAPAs.Great not having to chase suppliers as the system automatically does that for you

Inconvénients

The set up for audit/SAQ is tedious, it would be great if that could be simplified.

Avantages

All the modules are used to there full extent and it manages the system well

Inconvénients

storing external documents within records etc could be improved

Avantages

Q-Pulse is user friendly, intuitive and easy to navigate. It provides the functionality required to manage documents, audits and assets easily.

Inconvénients

I think the training module could be improved. I find it is a little more difficult to use. It would be good it competency matrices could be exported in a more useful format.

Avantages

Good to have all info in one place - easy to retrieve.

Inconvénients

Sometimes can be a bit slow which can be frustrating.

Avantages

The fact that it lets me store everything in one place and is easily accessible.

Inconvénients

It is very expensive to receive training

Avantages

Found it really easy to use and the features are very useful.

Inconvénients

Some of the steps are tedious when filling out audits or non-conformities as the names/dates do not auto-populate.

Avantages

Provides solid document control functionality

Inconvénients

Training and people modules do not function as I would expect, they don't seem thought through

Avantages

I think document control and audit are 2 of q-pulses strongest modules. i also like the fact that its a system that can cover most of my organisations' QMS needs. having one go-to system that covers mutliple needs is great and means our staff only need to learn and be familiar with one system.Probably the best assett they have is their staff: I have always found the ideagen staff helpful, prefessional and friendly and they have very good support.

Inconvénients

While i like q-pulse - i do think it can be better: The system can feel old and clunky in places. some simple quality of life improvements have never been implemented - which is unfortunate as with those improvements q-pulse could be so much more. the system does feel old and unloved; parts feel cobbled together as if each module was developed seperatetly. I'm hoping that as Ideagen chooses to move away from the Richclient platform and onto thew web platform - they will do the right thing and decide to invest properly in that development. Hopefully this way, our iwhslist as users will finally be accepted and addressed. As a user who is keen to help the company improve q-pulse, i have been a little disappointed that they dont always seem to listen to their users. i'm still hopeful they will invest more time and realise that listening to us is imporant and the right thing to do - then maybe togther we'll be able to change q-pulse from being a good system to becoming the great system it always promises to be.

Avantages

easy to use portal, which you can access all aspects via one single log in. All the relevant information is at your fingertips via the dashboard which is easy to use.

Inconvénients

The portal can be slow at times due to busy usage, but not excessively so.

Avantages

Easy to use and great customer support. Good help feature so most issues you can figure out on your own. Great record keeping and control on all the business processes in the system. Make audits very easy to navigate since every record is at your fingertips. Being able to make fields mandatory means you never are missing information.

Inconvénients

The online training course for the basic version is not the best, not at intuitive as I would like to see.

Avantages

Document Management - this allows us to centralize our SOPs in one location and distribute them to our users. Improves our compliance due to audit trail of staff acknowledgement of policy and procedures.

Inconvénients

Training module - this is the module we thought we get a lot of use out of. Just doesn't work they way we intended it to. Difficult to navigate\use

Avantages

It does not over complicate things and I especially like the fact that users can use their Trust log in details and can access documents via our Intranet without logging into Q Pulse itself. Much more time efficient.

Inconvénients

I would like a more comprehensive reporting suite, or a simple report building tool. Currently we download a large chunk of data and export to Excel to manipulate it there to our requirements but it is more tedious than using a pre-defined report

Avantages

If staff use the product frequently they will find it very easy to use. It has many useful features that support business processes.

Inconvénients

The software is so configurable that at it can become tricky to work out which function will allow you to configure what.

Avantages

Does the job that we expect, backed up by excellent support and customer service.

Inconvénients

System operates very slowly on occasions.

Avantages

Integration of the software was quick and easy, as is general use on a day to day basis.

Inconvénients

Concurrent licencing can cause issues when users are not able to log into the system.

Avantages

Easy to use & great tool for supplier & audit management; great customer service and client management.

Inconvénients

Can sometimes lag when filtering large data of historical data.

Avantages

Great Product with fantastic customer service. Very professional team for system implementation and supplier on boarding process.

Inconvénients

Great product but have lots of room development to match requirements for medium or large businesses.

Avantages

We used Qpulse CAPA Module to manage a core process within the company. We then found Audit Module was very useful for managing Internal Audits. Document Module was used as central storage area for ISO documentation.

Inconvénients

Where one person is named a couple of times within one template, they get an email for every action. Unfortunately they are responsible for a number of separate actions so we had no way around this as we needed each action to be recorded.

Avantages

All suppliers specifications and questionnaires are stored together in one easy to find location

Inconvénients

Technical difficulties/buffering occur often meaning the system is unable to use

Avantages

When I first joined my company it was a privately owned company, however, now 6 years later, the business has massively grown with a number of acquisitions and having made the move to become a public company. With the acquisitions, the ease of having Q-Pulse Enterprise allowed us to roll out the QMS and provide real live data and streamline a number of our processes.

Inconvénients

Due to the number of employees that I currently work with, and working in a quality and compliance industry, that training is core to the success of the business. Having a platform that can demonstrate this is critical. Whilst Q-Pulse currently offers way of documenting training, I do believe it is quite manual and could improve. If this improves, Q-Pulse will prove to be a very robust and attractive quality management system.

Avantages

Q-pulse is a very good tool for helping us manage key areas within the management systems, such as CAPA and document / asset control, at least it is for them that know how to use it.

Inconvénients

Q-pulse is not an easy tool to learn your way around and it can put people off using it due to it not quite being as intuitive as it could be

Avantages

Having a dedicated account manager is great as they massively reduce the workload on our team.

Inconvénients

I think the flexibility of the system (e.g. multiple codes linking to a single specification) could be improved to allow for a more seamless transition

Avantages

Before Qualtrax, in document management, so much of my time was caught up in writing memos, marking up documents and distributing information. With Qualtrax, the system is automated for me. I can make the changes in a document, send it for the review process and once approved, my staff is informed on the changes through email.

Training - I can create the training assignment once and set the training so it can be automatically assigned to a specific set of staff members each year. An email is sent to everyone assigned for the training. They complete the training and I can run a report to see who was assigned and who completed the training. The reports are easy to create and view. No more stacks of paperwork to collate and file. No more Excel spreadsheets tracking who did and didn't do the training. Supervisors can see who did what training without coming to my office.

The last powerful feature of Qualtrax I'm using the most are the workflows. I can make workflows to mimic the processes we do in the lab to reduce the amount of paperwork floating through my lab. Great for showing compliance to your Quality System without the piles of paperwork.

Archiving of old paperwork. It's great to archive old paperwork for the Quality program into Qualtrax so everyone who has the proper security rights in Qualtrax can see the paperwork. Empty drawers and no more notebooks in a few months.

Inconvénients

Would like to see more videos and training documents for processes in Qualtrax especially the workflows. Their user manual is good, but so much more could be shown in a video.

Avantages

The support, the added training through the customer portal, fast support on resolution of questions, the lists goes on and on.

Inconvénients

Software none.
Just wish I had more time to dedicate to the whole process.

Avantages

The ability to customize the database to fit our needs. The fact that Qualtrax is constantly updating and striving to add features that will benefit their customers is another desirable aspect. I've never worked with a software company that was so invested in there product. Your employees take pride in the work they do and it only takes five minutes of talking with them to see this.

Inconvénients

There are some features in regards to the workflows that fall short of allowing us to be truly compliant.

Avantages

The system can be implemented in a phased approach, focusing effort on core needs to enable a faster go-live timescale, to start benefiting from the systems capabilities. User Interface and the overall Experience; supports the ease-of-use, to get stakeholders engaged with the system and adopting new ways of working from the perspective of distributing the 'quality culture' throughout the organisation.
The system has excellent 'touch points' for staff to take ownership of their documents and quality events; to ensure execution and closure in a timely manner. I particularly like the systems workflow engine, in how it directs the events and keeps your tasks on track. Furthermore, the integration of Business Intelligence to immediately review your KPIs and current Compliance Position, hits the sweet spot for effective (right now) decision making. I also liked the balance between out of the box, light touch setup to developing additional user-needs configuration, under the ITIL Change Management methodology, rather than having to do lots of heavy configuration on Day 1, then having to re-think it all at a later point. Overall, this system offers an intuitive platform based approach, that will appeal to multiple business teams, management and implementers/validators of such systems.

Inconvénients

No particular dislikes noted. In one particular implementation, the custom fields in Document Manager would not merge the meta-data to the document file. It was only designed for the core meta data fields. However, I raised this as a change request to the vendor, and they were able to facilitate the capability in a quick time frame, which did not impede the requirements to have additional data automation into the document file.

Avantages

From a customer perspective good, easy to navigate interface. More importantly a Key Account Manager who is helpful, responsive and supportive of our needs.

Inconvénients

Completing documents as a supplier, the interface is not the most user friendly.

Avantages

Out-of-the-box document control, robust email notification system, configurable. Automates compliance management specific to individual standards. Built with ISO and TNI compliance in mind. Easy for end-users to learn, making adoption painless.

Qualtrax customer support and corporate culture are the best I've experienced. The entire team is dedicated to creating a premium product that really addresses an important need.

Inconvénients

Workflows are useful and configurable, but building them can be difficult at certain steps. More functionality would help during the creation of the workflows. Also, mining of the data stored within Qualtrax is limited and could be improved.

Avantages

We have been using Qualtrax since 2012 and we moved to the Hosted version of Qualtrax in 2017. Having control over every aspect of your documents lifecycle, whether hosted or not, is powerful. And Qualtrax is a powerful application. Complete control over you documents, processes, workflows, testing and training. The most exciting part for me from an administrative and IT front - this is THE most worry-free application we use. It works flawlessly and reliably!

Inconvénients

I wish there were more video tutorials or vlogs on how to get the most out of Qualtrax (Workflows - yes please!). Qualtrax support is top notch though and they have no problems with getting what you need in a timely fashion. I just want more!