Ideagen Quality Management

Avantages

The system provides us enough structure to build a solid QMS on, but we can also customise it enough to work within our more unique manufacturing environment. We had a good experience recently migrating from an on-premise install to their SaaS product. The whole process was relatively smooth and happened on time and within the expected budget.

Inconvénients

The main downside about moving from an on-premise install to the SaaS version was the reduction in speed. Obviously we understand that there are many factors which can affect this but I believe it should have come up in the scoping as something that could be an issue.

Avantages

Simply put Ideagen quality system does what it says on the tin and more. It provides a platform for total quality system management in an efficient and effective manner without any fuss. It's highly flexible and can be tailored to individual organisation needs.

Inconvénients

Wrapping my head round setting up of some module functionalities takes some getting used to for my liking.

Avantages

IdeaGen provides a consolidate platform for compliance related activities. It's web-based, so support of the application is minimal. Email communications and reminders are supportive to keep compliance up-to-date. Configurable workflows all of purpose built design to support business specific processes.

Inconvénients

On the Inbox page, some of the UI organization feels old. Scaling of sections when names are longer and pages are narrower, leaves to-do items off the screen. It would benefit from some responsive design in this and other areas of the application. All dashboard links seem to push user back to Inbox page. it would be better if a user could drill down here.

Avantages

Ideagen Quality Management makes quality management quite straightforwad

Inconvénients

Ideagen Quality Management must be improved in terms of user experience.

Avantages

The Ideagen Quality Management system is user friendly and easy to navigate. The wizard functions provide pre-templated step by step processes which makes entering data a swift process and ensures the user doesn't miss anything vital. Extensive help articles available to access within the system.

Inconvénients

I have found the changes to the customer support service frustrating. We used to be able to phone direct through to customer support agents who would assist you there and then. It is now much harder to get through to anyone and most times you are required to send in a video recoding of the problem before someone will get back to you by email. This can cause a delay in being able to resolve issues.

Avantages

The documentation module cause you can always go back to the documentation using the document reference number and you can even put a URL or hyperlink instead of attaching the actual documents.

Inconvénients

The people module and it’s a bit complicated especially when giving permission, access etc but still it’s manageable.

Avantages

How it creates your own workload and sends email reminders for outdated items

Inconvénients

I would like if during document control if a revision was updated that it could adjust the footer of the document

Avantages

The customer service. Any issues or queries I have, they are quick to respond and very knowledgeable.

Inconvénients

I occasionally encounter "bugs" where a link doesn't work, or an error message appears.

Avantages

Easy to use, modules interact, has revolutionised our QMS overnight!

Inconvénients

Non to date. We are in the implementation stage but things have been smooth so far.

Avantages

Easy to Use by beginners, great communication teams

Inconvénients

prices are high relatively, it has some slowness sometimes

Avantages

Use of target dates and automated reminders, ability to control documents and manage assets

Inconvénients

Audit trail for changes to records such as assets would be helpful. Some limitation on fields available

Avantages

Easy to keep track of actions, allocate actors and ensure actions.

Inconvénients

Can take time to get users up to speed on occasions.

Avantages

On the IT side, setup and maintenance have been easy and smooth. On the user side things are also pretty smooth, and easy to use.

Inconvénients

Document collaboration isn't a direct part of Ideagen Quality Management.

Avantages

pulse is very easy to use all aspects of the quality management system is all in one place and is helping us move towards a paper free QMS

Inconvénients

What I like least about q pulse is that is an be very slow and it crashes easily

Avantages

Better functionality from previous QMS system. Ability to work across sites and still have access to system.

Inconvénients

Unable to upload multiple documents at the same time with set template/duplicates. Have to do one at a time which meant transfer from previous quality management system was difficult.

Avantages

The representation of visual data (complaints) and ability to drill down/filter to see more in depth information. I like that this can be exported into an excel sheet.

Inconvénients

Functions within complaints management can be difficult to navigate, pathways could be made more simple. Dashboard data e.g., complaint number seem to experience random changes..

Avantages

The account managers make everything seamless and easy to use. Any problems are quickly resolved.

Inconvénients

Occasional crashes and system hangs which force a refresh.

Avantages

Great system and client customer service.

Inconvénients

Option for searching probably needs to be looked at as sometimes it is not very easy to find information.

Avantages

It is very useful tool management in all aspect. Very interactive and easy to use. A little training, you are there to go.

Inconvénients

I personally find it useful and haven't identify any set back yet.

Avantages

The document control capabilities are brilliant but we are not using it to it's full potential due to lack of training

Inconvénients

Lack of networking events and training.

Avantages

Workload statistics for departments and personnel. Customisable noncompliance wizards and templates. Customisable reports.

Inconvénients

Not having batch commands for more tasks such as removing archived users from all documents or acknowledging all documents on their behalf

Avantages

The level of customer service is high and we feel very look after in the implementation of QADEX.

Inconvénients

Some capabilities and functionalities are limited.

Avantages

This system has the option to attach Compliance Standards to documents and within workflows. It also has the capability to filter reports by Standards. Analyst competency is a big part of compliance. This system allows you to create trainings and tests schedules to maintain analyst's competency. Proficiencies (blind samples) can be tracked by workflows.
Also Collaboration is critical in quality control. This system allows multiple analysts to participate in a workflow instance. This means that if one analyst initiated a workflow then another analyst can finish. It documents which analyst completed each step in that instance. One can also create groups that will have specific permission within Qualtrax.
Consequently, Risk assessment is critical for Compliance. This workflow can be initiated for multiple reasons and can trigger corrective action workflow if necessary.
It is also very helpful that several accrediting bodies are also using Qualtrax.

Inconvénients

I think that it would be helpful to have list custom field alphabetized. It would also be helpful to create a workflow instance URL links to allow the auditor see a particular workflow.

Avantages

I love the flexibility that workflows offer. We initially purchased the platform for document management and audit preparedness, which it does exceptionally well. We have expanded its use far beyond our quality department thanks to the workflows functionality.

Nearly any process that your organization currently does on paper can be automated as a workflow. This reduces paper, eliminates the possibility of something getting lost or buried under a stack of other documents, and makes reporting a breeze.

Inconvénients

They recently released a dashboard, but unfortunately, the dashboard does not offer click-through functionality. For example, I can see how many open items I am responsible for, as well as their status (new, approaching, late, expedited), but if I click on expedited tasks in the dashboard, I'm taken to my general inbox, which includes ALL tasks, documents, and workflows.

It's a small thing, really, but it does leave something to be desired from the user perspective.

Avantages

Impact - the document control database is easily the most impactful feature of the software allowing all employees to easily access procedure they require to perform their jobs.
Ease of use - the system is easy to use and intuitive after some training. As with any computerised system, it helps when the databases are used routinely.
Integration - when all the metadata had been collected, the integration with existing business processes was easy as the organisation was operating a paper based document management system.

Inconvénients

One of the missing elements is a link from the training database to doc control so that when a new revision of a document is released, an automatic training record should be send to all relevant employees. I have used several other EQMS systems and this functionality is standard. It may be released with version 7 of the database?
I feel the training database is not nearly as well developed as the document control db but it is part of the system that is extremely important to our organisation working in a Medical Devices.