Ideagen Quality Management

Avantages

Impactful features include:
configurable
easy to learn
help screens are awesome
customer service is amazing

Inconvénients

When there are features we would like to see added, we can place them in a portal for consideration. Support personnel are helpful in finding workarounds.

Avantages

I love the usability of the software. It is very intuitive, and has all of the features we wanted, or didn't know we wanted!

The configurability of the system has also been a huge positive for us. With our old system we weren't able to fully configure, and the elements that we could configure required an IT administrator and/or a particular licence.

I will bullet point the rest:
Ability to link related documents
Setting review dates for documents
Dashboard
Limiting permissions/viewing ability
Ability for end users to leave feedback on documentation
Automatically PDFing documents
Embedding codes
Training/help is within the system

Overall the software is miles ahead of the others, with so many positive points!

Inconvénients

The cons:
There is not an option to select the information shown in an issue report
The forms are "fully configurable", for example some information has to be there, and it has to be at the top of the form rather than in another section
Kickstarting workflows is a little more clunky than the "pass to" function
The "if" option could have a lot more power (but I understand this is a recent development)
You can't do a blank search for all documents (filtering with topics for example)

Avantages

We are finding new items we can document control and track in Qualtrax every day. We use it not only for ISO compliance, but Health and Safety as well. Once we complete our certification, and are a fully functioning laboratory, we may find even more uses. All of the preloaded items we found very useful and have put them into use. The training and support team have been very helpful with any questions, and the monthly meetings I've had with our [SENSITIVE CONTENT] is an unusual aspect to this company that I have found wonderful. It's nice to know they are invested in the product.

Inconvénients

I have not had any problems to date. When I had a question, the support team was able to help me within the same day.

Avantages

Extremely configurable, flexible, powerful workflows. Your realized value of the workflows will be directly proportional to the skill and dedication of the system admin(s) and the workflow designers.

Document management system is a full featured system, capable of handling both controlled and uncontrolled documents, even to mixing them within a given folder, providing for a flexible, convenient integrated document management system.

The system of user groups utilized by the package facilitates the flexible, easy management of controlling function authorization for all users, and visitors, on the system. Again, the design and implementation of the security groups, a function of the system admin(s) will have a massive influence on the functionality of this feature.

Inconvénients

Data mining capabilities are limited. Massive amounts of information can be input, but accessing the information with reporting tools, such as Crystal Reports, is not robustly supported.

Avantages

The flexibility of the Qualtrax software is by far the biggest selling point. The customizable and configurable workflows have helped our organization go almost entirely paper free in our Change Control, Deviation, CAPA and A/P invoice process. We are also looking to add additional workflows in the near future for software access and Action Item tracking.

Inconvénients

There are some limitations with reporting on training matrices that are a bit frustrating as we have to manually track training curriculums.

Avantages

It is quite simple to set up, and the configuration process quicken as we implemented more and more modules as they all use similar configuration files and processes.
The audit and documentation systems are particularly well designed. Issue manager took more effort to implement and can be challenging.

Inconvénients

Equipment manager lacks important features related to the standards particularly for more demanding standards such as IATF or AS.
Risk Manager is great for business risks but cannot be configured for H&S individual assessments or FMEA which I think would improve the product greatly.

Avantages

Flexibility - allows you to design the system around the methods your company works
Workflows
Process Efficiency
Accuracy
Traceability
Groups/Permissions
Reports (Customizable)
Cost

Inconvénients

Workflows, (rearranging steps)
Testing (data entry - no copy test / paste test option - redundent)
Workflow file attach (lacks multiple file upload option)
No incremental revision option (such as 1.1, 1.2, 1.3)

Avantages

USER FRIENDLY
CUSTOMER SERVICE
Workflows

Inconvénients

THE LOOK OF THE INBOX PAGE. KINDA BORING...

Avantages

The system has had a positive impact on the department. The whole process to upload documentation is very easy, easy to train other staff members and has worked exceptionally well. Some of the reports such as 'out of date' documents has encouraged the team to update these document quickly. It is a good prompt to ensure we do not fall behind. The security and data integrity features are also good.

Inconvénients

. When saving a document detail or uploading a document, pop ups appears select 'yes' or 'cancel'. We feel this selection should be 'yes' or 'no'. Some of the reports and dashboard features do not fit our needs. We would have wanted to be able to drill down into different document owner groups, rather than a user. We have four areas Aseptics, Radiopharmacy, QA/QA and PMU document owners. It would be useful for our trending and MQRG reports if we could select one of these groups, rather than all the documents collated together.

Avantages

Ease off use
Ability to run from IPad's and phones
Flexibility of being able to tailor to own needs
Dashboard for tracking performance
Easy administration

Inconvénients

Audits process is long winded and could be simplified by being able to raise on close on the app.

Modules are not interactive with each other and operate independently.

Alternatives envisagées 

Intelex EHS Software

Pourquoi choisir Ideagen Quality Management 

Previous system was no longer supported and users were not happy with it. Lost all buy in and employees deviated from the system so losing visibility of the EHSQ performance from a central function.

Pourquoi passer à Ideagen Quality Management

Locality of organisation User friendly Proce

Avantages

Electronic reminders for due date, revisions and document reviews.
Workflow module for tracking equipment, CAPAS, customer feedback and a multitude of other activities that are critical to lab management.

Inconvénients

The calendar feature on the dashboard has never been useful

Avantages

Document control is easy as well as issue manager and supplier manager. Easy to engage everybody in the company.

Inconvénients

Poor integration between modules. To link issues with suppliers may be slow. Spanish translations have improved but there is a long distance to a proper multilanguage platform.

Avantages

The most liked part of the system is the way that it has been designed by Qualsys. Very user friendly and easy to follow modules that serve the purpose. The EQMS system provides an excellent platform to enable the company to grow without the admin burden of managing documentation and training.

Qualys provides exceptional support throughout the implementation of all EQMS modules. Qualsys tailor the planning, configuration and testing to suit the company's requirements.

Inconvénients

The EQMS system has been great addition to our company's growth. hence we have not had any areas within the system that we disliked.

Avantages

Documents (and document review and approvals), trainings, and workflow processes are centralized, trackable, reportable, and viewable by the staff that need to see them.

Ease of use with an intuitive interface.

Cloud based system allows us to access our documents and workflows while in the field or telecommuting.

Multiple permissions allow for great flexibility with what users and user groups can and cannot access in the system.

They have the best support of any vendor I have ever worked with.

Inconvénients

Sometimes reports need to be exported to Excel to make them look better on a page, but that is because we are using Qualtrax to record a large amount of data and it is a really minor issue for us.

Avantages

The ability to configure the system is made very simple. Changes can be made by administrators with minimal effort which is invaluable to any business which is either growing or operates in a dynamic environment.
The software has constant releases either for fixes (which obviously everyone wants to avoid altogether) or for improvements. We have seen several iterations of a module in the space of a year which has helped how our users engage with the system.
On a similar note, I am impressed with how the company will make changes to the software upon request. Changes are reviewed and implemented in a timely fashion.

Inconvénients

Having to re-create successful pilot projects from UAT to the Live site is a frustration!
Whilst I have praised the configurability of the system I believe there are further improvements which could be made to enhance the software further.
The module nature of the software has meant some modules are behind others in terms of aesthetics and functionality (but I know this is something the business is working on).

Avantages

Visual looks and add on modular structure

Inconvénients

Some difficulties adjusting software, some more functionality would really improve software

Avantages

A very easy business system to administer. I particularly like the Actions and Document Manager module.

Inconvénients

We needed a lot of customization to ensure the Training Manager module worked for us.

Avantages

The software can be used across a variety of platforms.

Inconvénients

Some parts and functionality seem a bit dated but are aware that Qualsys are addressing this.

Avantages

Implementing Qualtrax allowed my quality system to be paperless. Processes, sign-offs, authorizations, checks/balances, etc. can all be done through the system from cradle to grave without generating a single piece of paper.

Another great thing about Qualtrax is the flexibility of its licenses. As a business that does not generate revenue, it's not possible to get a copy of everything per user so the ability to switch the licenses around and allow them to be used when needed is extremely helpful from a budget standpoint.

Inconvénients

I am a needy customer who's knowledge and usage of the system is relatively advanced; so there are features that I would like the system to have to help facilitate my work as a Manager and Administrator. However, sometimes my "wishes" aren't in high demand by the rest of the community so I have to wait.

Avantages

Support is ALWAYS there to help! I have sent emails after business hours and they have responded promptly, pleasantly, and most importantly, informatively! I can't say enough how great the support team is.

Qualtrax works hard to keep everyone informed about their updates and new features. I have never met a team so helpful and up to date with the times. Their customer interference is beyond great, they are always happy to communicate and always respectful.

We've had many audits where our customer's have complimented us on our ability to quickly retrieve documents and provide proof of training, reviews, archives, drafts, etc. We have given all the credit to Qualtrax.

Inconvénients

It was difficult to keep up with the updates when it was the responsibility of our IT team, with how busy they are within our company. But Qualtrax has already solved this issue with the cloud sharing. Now they take care of all the updates for us!

Avantages

Simple to use, speed of deployment, licencing model, flexibility

Inconvénients

Some data is not shared across modules - which would be useful.

Avantages

It met our requirements relating to various ISO standards i.e 14001, 9001 and IATF 16949 with respect to training and document control

Inconvénients

The lack of ability to transfer information from UAT site to live site meaning work has to be repeated

Avantages

The use of issue manager to drive any process (which dosent neccesserily need to be quality related) is brilliant. It speeds up and streamlines our process' whilst also tracking everything which is great when we are being audited. The audit manager module has saved hours of uploading pictures and typing up audits.

Inconvénients

The on screen apperance is a little dated and the apps are a bit clunky.

Alternatives envisagées 

Integrum

Avantages

1) Easy to configure
2) Simple to use
3) Clever features (progress dashboards, document links etc)..
4) Document review reminders
5) Users can give feedback on controlled documents

Inconvénients

The reports are not configurable enough for our processes

Avantages

Simple to use, simple to set-up, simple to train and simple to administrate. Its very functional and configurable and is well supported by Qualsys. It is also delivers some considerable time savings in areas such as auditing and action management. The system automates many of the administrative tasks and provides some excellent real time reporting.

Inconvénients

Some of the modules somehow feel less superior to document management module. They are clearly well developed but it clear that the system began with document management and the evolved into other areas.

Avantages

The workflows are my favorite feature. They are simple to build and allow the organization to keep track of its processes. For us, knowing who is responsible is key for accountability and keeping things moving. They are simple to build using the workflow designer to create the framework and then the rest is drop down and check boxes. There is no requirement to know code, although they do allow the use of HTML to add functionality and style to the workflows.

Inconvénients

Reports only collect data from a single workflow. We have several workflows that are connected and generate other workflows. In order to get all of the information on a single related topic, an audit for example, you have to report on each of the individual types of workflows and collate the data.

Avantages

I love that we were involved in the design of the product for our locations. Being involved also has made it easy to adapt the product over time as our needs change or we understand a function better.
It has worked great for us on documentation control and non-conformances.

Inconvénients

I least like the need for help in setting up some of the modules. While our Service Delivery Consultant was here we did not have enough time to set up audits, work on reports or learn about analysis. Being the administrator was only part of my job and I didn't have enough time after the consultant left to learn about these modules.

Avantages

Ease of implementation. Support from Qualsys staff during and after implementation. In particular, the structured process that Qualsys employ to ensure configuration is correct and meets all user requirements.

Inconvénients

The User Interface could do with updating in our version but I believe this has been captured in the new version.

Avantages

The best part of the software is the ability to track changes.

Inconvénients

In all honesty, there really is not anything I have been disappointed with following our purchase of the software in 2014.

Avantages

We've been working with Qualsys and EQMS for four years. The core modules are mature and feature-rich, they enable us to streamline our processes and document management requirements. The apps save us many hours of manual effort each time we use them. There is also a healthy pipeline of new features and enhancements. Perhaps the biggest strength of the software is the commitment from the Qualsys team to the success of their customers. Highly recommended.

Inconvénients

The software has so many features and options that it can take a little while to set up, however the Qualsys team have offered us support to get this right for our implementations.

Avantages

The audit trail that the product leaves for every issue, large and small, not only improves the process of completing audits, but also allows analysis and improvement of the company processes and procedures.

Inconvénients

The visual interface is not completely intuitive. Lots of nested folder structures, workflows and pop ups are difficult the navigate.

Avantages

Q-Pulse made it easy for us, as an international company, to share our collaborative efforts to help us reach newer heights

Inconvénients

The price was too steep for us to continue with use but it's something that if there were more features for file sharing and document housing of larger documents and photos, we may come back to

Avantages

Lots of functionality, QPulse does what we need it to, and can be adapted for a variety of purposes.

Inconvénients

Very complex, with a long learning period.

Avantages

Very user friendly and easy to learn. The ability to clone workflows. The fact that they are constantly improving the software and factor their users needs and ideas into upgrades. Their technical and customer support is wonderful and I have really enjoyed getting to know the Qualtrax staff!

Inconvénients

Some of the features are still old and clunky. Printing option needs to be improved. I would like to see more cloning options, like for tests and trainings.

Avantages

The modular construction is really easy to help people understand specifically what the system can do. It's intuitive and easy to use.

Inconvénients

I can really identify any con's that I've experienced

Avantages

The systems core functions work extremely well and are very intuitive. The path to implementation is much faster than comparable systems (we were live in 3-4 months from go). Moving from paper-based to electronic doc management and QMS has been highly valuable for our organization

Inconvénients

There are a few areas that don't have all the functionality we would use in our organization, such as spaces for making notes when doing gap analysis. None of these are major and most have workarounds. On a positive note, the focus on having the best "core" features as opposed to being a one-stop-shop is the better route in my opinion.

Avantages

This product has one of the most beautiful user interfaces for and I cannot wait to get it implemented in my company. The ease of use is apparent even from the login screen and the ease of building and maintaining workflows is a breeze and their applications make it that much easier and more effective.

The BEST part about this software is the extremely amazing customer service. If you need anything at all the entire company is right there with you to help you and to achieve what you need to achieve. The atmosphere with this company is homely and I would never think of using a different software for our lab.

Inconvénients

Sometimes the system can get bogged down with the amount of data, but after speaking with one of the software engineers they are looking into how they can solve this issue! Way to go Qualtrax!

Avantages

Software is very functional and user friendly. The Qualtrax team is always evaluating their product and increasing the functionality to meet customer needs.

Inconvénients

There is nothing really to not like. Workflows are the most difficult part to learn but with a little practice, anyone can become an expert.

Avantages

Captures almost all information within company that's required for business standards
Support staff react quickly and are informative

Inconvénients

Licence costs
Not easy to use for those who aren't computer literate

Avantages

The workflows make it very easy to manage a process that needs to be reviewed and have input from multiple sources without having additional meetings to get them resolved.

Inconvénients

It has so many features and ways to do things that it can be a little overwhelming at first.

Avantages

The continual updates and support keep the application functioning smoothly. The features of the application support our needs, help the laboratory's efficiency, and significantly reduce time associated with report writing and laboratory audits.

Inconvénients

The overall cost to maintain the application is my least favorite aspect.

Avantages

Qualtrax allows me to manage accreditation compliance at the touch of a button. Processes that were paper-based are now electronic which allows much faster input and response from laboratory staff. Qualtrax's reporting functionality enables easy and intuitive data retrieval. Upgrades to the software are communicated clearly and, if needed, Qualtrax support is standing by to assist in your needs.

Inconvénients

Qualtrax is highly customizable which can seem intimidating to some users.

Avantages

*Easy installation with built in templates
*Easy to train staff on how to use software
*Audit preparation features built in (Document management, Process management Testing and Training, etc.)
*Help Window opens in a separate window so you can view the steps while simultaneously working within your Qualtrax system
*Can share templates with other Qualtrax users

Inconvénients

*Work flows can be a little confusing at first (but the Customer Support Team will assist you with tailoring the workflow templates to your specific needs)

Avantages

I love the ease of the software and the quality customer service! Whenever we needed help with workflows, training our employees; Qualtrax support center was always willing to help! The team is very knowledgeable!

Inconvénients

I haven’t had a bad experience with the software.

Avantages

N/A

Inconvénients

- I cannot upload medium to large files

Avantages

The ease of use, document management, workflows, and most recently the hosted server. I've essentially converted the laboratory documentation from hard copies to all electronic. This has played a significant role in the success of our 17025 accreditation.

Inconvénients

I would say early on I did not care for the document compare module we purchased. Fortunately, we are no longer charged for it. I would like to see better customization of how the workflow reports are in Qualtrax. The ability to export them is nice, but if one were able to adjust column widths within the software that would be great.

Avantages

I have been using Qualtrax for over 5 years and my favorite thing about it is the ability to easily organize a lot of stuff. We've found that having everything in one place really helps with keeping things up to date and quickly finding things.

Inconvénients

I really like all of Qualtrax, but if I had to pick one thing that I'd like to see improved, it would be to more easily set up email reminders, especially for workflows.

Avantages

Easy to use for lots of information

Inconvénients

Setting up

Avantages

Simple to use

Inconvénients

Additional modules need to purchased seperately i.e CAPA, Audit etc

Avantages

Qualtrax is completely customizable by the user. If you do have any questions/issues, Qualtrax's customer service is fantastic! You can call or email and they actually answer and work hard to resolve your issue.

Inconvénients

There are some glitches or hiccups you have to either work around or live with. However, they are constantly upgrading the software and take the user's feedback/needs into account with developing improvements.