Tix

On Line ticket sales

Just completed our third year with this group and it is un-questionable the best thing we could have done to assist with our ticket day horrow show! We are just a very small dance studio with a pretty good following, so much that people were spending a week in our parking lot waiting for a tickets to go on sale which created a lot of stress and complaints. It was literally a day from hell that we hated! Now, we simply sit back and watch. Our usuallly four (4) hour process is over in 40 minutes and we never leave the home! Plus, we have seen a surge in ticket sales. So simple for everyone. I really can not stress enough how easy this process is!!

Friendly software, quick and easy

Generally the software is easy to use and provide detail information .
However, sometimes the spreadsheets are too wide for viewing on smaller monitors without scrolling.

We started using TIX in 2005 - and have used it for our large concert events every year since.

We use TIX to sell e-tickets that our customers can print on their own printers following their on-line purchases. Our customers like being able to purchase/print their own tickets 24 hours a day. The Reports sections provides us complete details of all purchases. We have never experienced an error in the sales of our tickets; the bar-code scanning provides us additional information/control. When we have questions, the staff at TIX has always responded promptly and courteously! The fees charged by TIX are reasonable and fully-explained. We have always recommended TIX without reservation to anyone that asks us.

AWESOME SERVICE!!

The Tix service is very user friendly for our box office team and our patrons. Their customer service is STELLAR and they are always available to help us even when it delves deep into our own operations beyond their control - they hang in there with us until it is all working for us. And they check in afterward to make sure we are all o.k. I'm very impressed with Tix and recommend it to all my colleagues in the arts.

Pretty good and fairly easy to use. Customer service is amazing!

The system is pretty easy to use and navigate. I struggle to find certain things that I only need to change or update occasionally, like updating ticket quantities. Whenever i get stuck, my contact Adam Hettinger ALWAYS helped me figure things out.

My event needed the ability to allow ticket purchasers to put tickets in other people's name, so that functionality was added by creating a custom survey for us. I used this survey to get the list of my ticket buyers, but found it didn't contain every piece of information on them. I had to download a separate report with their contact info, address, etc.

TIX.COM is the best !

Mostly thanks to Steve Moore the help and support for tix.com has been top notch...he's smart and doesn't seem to mind that I'm not !

Box Office Manager

In the 13 month I have used tix.com, I have seen some great improvements, and I cannot say enough about the staff at customer service, they are always helpful and willing to go the extra mile to make sure I understand things. One thing I would LOVE to see is more tutorial videos to use in training new staff. You have videos for the stuff I need like event management, creating productions and etc, but it would be nice to have a "general" video on tix on things like how to take an order, changing customer information, adding to an order, and other basic ticket sales tasks needed on the program.

We find TIX to be super to work with!

We have worked with Tix software for many years and find them to be very responsive to requests for service. They have helped us with special situations and been generous with their time and expertise in support of the service they provide. We would recommend Tix to others as its been an easy system for us to use and we are happy with them.

I love Tix.com

Truly...when we opened the theatre, we had no idea what we might want to do for ticketing. Finding tix.com was one of the luckiest things that happened to us during that start up time. We are approached by so many other vendors trying to steal us away and I will not even remotely entertain the idea. From the very moment we signed on, our rep Steve has been so incredibly helpful. The program is easy, it is affordable and we never have a problem with any aspect of Tix.com. Not one staff member every complains. Not one customer ever complains. We love Tix.com!

Excellent individualized customer service

Steve Moore has always been very helpful in setting up for our ballet production! The customer support is excellent.

Excellent product - Great Service

I have been very impressed with the ease of use of the product and my sales executive Steve Moore and the service people including Luke have been amazing to work with. They are very responsive and I like the program and service so much I have recommended it to other schools and arts programs.

Wonderful box office software!

Tix is a very user friendly and effective box office software. I have been using it for almost 8 years and am still finding out all of the things it can do. But no matter how good the software is, the customer service is better. The staff at Tix are easily reached, very fast at providing support and always go above and beyond to help in any way.

Solid Ticketing Software

Great ease of use and ability to display and access the relevant customer information needed. We've been using it for over 10 years and have no regrets. Also, has very good customer service and mostly quick response times.

Mind Blown.

Tix is too good to be true, yet it is all TRUE. Not only did it save us money, but it has made our day to day tasks much easier. The management platform is very user friendly and has everything you need to track sales, communicate with customers, and report on your events. Customer service and technical support are top notch! Our Tix representative has been great to work with throughout the set up process and since the basic setup the Tix team has been gracious with their time to help us personalize membership discounts. We're not giving them five stars, they've earned them!

Easy to start someone selling. Easy to make changes.

Customer service has been excellent for general questions and helping with our venue set up and ticketing needs, some complex and time critical. Training new ticket sellers for standard sales is quick. Daily management has been easy. Tix has been positive about receiving requests for additional features.

Overall

Over the years, the exceptional services offered and prompt responses to queries by TIX employees have continued to be impressive. Enhancement features are always being considered & put into place to improve the ease & quality of patron purchasing pleasure. Can't say enough great things about this organization!

It has been a great experience overall!!!

I have used many other ticket selling software and all have been very different. Tix has a simple and easy to use layout that makes it quick for potential clients to navigate and your staff to understand. Staff has been very a patient and friendly. Including the technitions, which is rare. They could make the visual affects look more "modern", but I am glad they make it simple and fast to load on phones.

Tix

Rate service

Very impressed with the product, especially the customer service. A huge shout out to Silvia for her quick responses and unending patience and help. Also a big shout to Sergio for all his help!!

The product is very user friendly and easy to learn. It provides thorough reports for our needs and meets our expectations!

Tix review

The customer service is great. Any time that we have needed help our customer service person has been right on top of things. Software is very easy to use.

User friendly!

Great product and great customer service. Fills all the need for productions. I would like to be able to customize the ticket color and layout for each production.

The employees of this company cannot do enough to help and make things easy.

I have used this company for several years now and have had nothing but a very positive experience each and every year. My company is very pleased with the product they offer. We have been solicited by other ticket companies, but would not switch because of the awesome customer service with TIX

Easy to make updates quickly

The ticket discounting feature is easy to use and you can make updates quickly. Whenever we have had questions, customer support is available and has been able to assist us.

We have requested custom programming for some discounts and it has been a great partnership working on these projects.

I have only been using the system for about 6 months, so still learning some of the advance features and reporting.

We also like the email feature that is linked directly to the specific event the customer is attending.

We do not have the usual events, but Tix has worked with us, and they have done well.

Tix was not intended for season passes, but they worked with us to accommodate our needs. While all customers are unique in some way, I am sure we have presented more specific issues than most. Throughout all, they have understood our needs and have helped resolve the problems at hand.

West Point Alumni Glee Club Ticketing Site Review

I needed assistance with setting up the site as it was not as intuitive for me as others I've used. However, Iris was fantastic to work with. She helped us immensely.

We use out ticketing system for our theater sales.

Customer service is quick to reply but it takes time to have projects fished. that said we Love TIX and ho it has facilitated our organizatoin!

Exceptional Product and Service!!

They are always there when we need them, they provide excellent customer service for our Patrons and the ease of use is comfortable for our customers! On the user end, we are able to implement changes to events without having to contact customer support, which is a plus. In the future, we would like to be able to update the message that appears on the homepage when nothing is on sale. In conclusion, we are totally satisfied with the product and with those that help us behind the scenes.

Tix.com serves us Well

We've been using Tix.com as out ticket fulfillment system for over 10 years and just this year have gone to a full e-ticket system. It saves us time, money and staff hours. More importantly, Customer Service has been with us every step of the way during the transition and made it a pleasing experience.

The UMW Philharmonic Orchestra uses Tix.com for selling concert tickets

I have found the software very easy to use and their customer support exemplary. We have always received prompt and courteous service. Whenever we have needed help, they have been very responsive and helpful. In the beginning they carefully guided us and gave useful instructions on the use of the software. They have provided "after hours" phone numbers we could use if we needed help during the flurry of activity for the pre-concert ticket sales. I regard their support very highly.

user friendly ( TIX system and TIX employees )

This is our first time taking credit cards electronically and it felt very scary, but Steve Moore and his fellow TIXians have made it almost easy to get thru our learning curve. TIX really "is" the ticket!

Steve Moore

Steve has helped me transition over to me new position here at American University. He has been there every single time I have called and he has walked me through all of the questions and problems I have had.

Excellet cusotmer service ... I love working with this company!

I am constantly approached by other ticket sales companies ... who are trying to get me to switch services ... but Tixs is the best. I am always able to reach someone by phone if I have any questions or need help. Very accommodating and easy to work with.

Concert series tickets

We have been very satisfied with the over all performance at Tix.com. If I have a problem, I can get it solved with either an email or phone call.

Tix.com Report & Tickets Settings

The Customer Service I've received since day one (2011) to now 2015 has been exceptional!!!
Our account manager Steve Moore goes above & beyond on all of our company requests. Not only does Steve and his team get the problem solved, he indicates helpful tips on how I can change settings.

Business Friendly

We have been using TIX for a few years now. It is really easy to set up, easy to use and not difficult for our customers. When we have changes the support team at TIX can make it happen quick!

I love Tix! :)

I have been a customer with Tix for many years and as a promoter of the sport of Kickboxing that has done events on the East and West Coast etc., I have found that Tix programs are simple to learn and the customer service has always been awesome! I've had several request over the years and they have met each of them with success!

These guys are serious about what they do and have proven over the years that they care about their clients! Thanks Tix

Setting up New Season Subscription Package

After talking to Sylvia, she walked me through the whole process and within 5 minutes I had our new season subscription package done! I love that I am able to do this myself now. The user friendly way that TIX has designed their program makes anyone able to add an event, set up a production, group events for package deals and sell tickets. And if you have any questions, a friendly, helpful representative is only a phone call or email away.

Tix is the perfect solution for our box office needs!

Tix.com has been the perfect solution for our box office. It is an easy and quick way for our customers to purchase tickets online and provides a back-end system for our office staff that is both robust and super simple to train staff on.

Major concert ticket sale

We needed to have a quick turn around due to lack of planning on our end and the staff I worked with at Tix made that happen. I learned a lot from this experience and I appreciate the patience and assistance that was given from each person that assisted me. In the end the concert ended up getting cancelled because the artist was ill and the staff was excellent and assisting with refunds and we received our invoice very quickly.

Intuitive Ticketing Software

Easy to use and easy to learn the back end.
Customer Support is amazing - they quickly helped us with a glitch that occurred on our end with our payment processor and saved the day when we had just launched sales for a big event. Very responsive support team.

Tix has been easy to use and the support has always been great.

We are able to sell online, generate various reports, email patrons and keep lists/tallies/emails for future use.

Positive

Everyone at Tix.com is super helpful. They quickly answer questions and update your events. I have used this service for 4 years now for my dance studio and I highly recommend it.

We have used tix.com for three years and have had very good success with ticket sales and...

Customer service is excellent. Software is easy to use and is customer friendly. I love the option to have donations accepted through the ticket sales.

I have used this software over the last 6yrs and find it to be very reliable & easy to use

Software easy to learn, has multiple record keeping abilities and the customer service is excellent. I will continue to use this Company as my online ticketing venue.

We use this company to sell our reserved tickets online to our annual dance recital.

We have been using this company for a few years now and it just keeps getting better! The first two years we had a few bumps, but those were quickly averted and we have had no problems since then! We love using tix.com and always plan on using them for our ticket sales. We would recommend them to anyone! Silvia Mahoney is so great to work with!

Review of Tix.com

I have been very happy working with Tix.com. Their service is easy to use and was fairly easy to set-up. There are more reports than we could ever use and the ones I need are readily available. Tech support and Customer support are quick to respond and you are not kept waiting or required to auto-respond. We are very satisfied with Tix.com.

I use it daily and it is very user friendly...if i have any questions the tech support team is...

I use it daily and it is very user friendly...if i have any questions the tech support team is always there and is very informative and helpful.

It's easy to understand and self navigate

I really enjoy working with Iris. She is extremely thorough and always makes sure to go above and beyond to help answer any questions I may have.

We've used Tix for 7 seasons and have always been pleased with the service.

The service allows ticket buyers to add a donation of any amount to their purchase. Tix staff has always been prompt and helpful, both on technical issues and in processing ticket sales.

Customer Service

In 3 years of working with TIX, the customer service is what kept me there. Always willing to take time to explain and walk me through any software issues that I had