Tix

Avantages

Covers everything we need for event scheduling and ticket sales. Customer service is stellar. I am very familiar with database driven software and easily understand the UI. My predecessor was not and has nothing but high praise for the customer support she received. Even on my end, I sometimes need help with mundane things and receive consistent support no matter the issue. The kind of support we receive is how we endeavor to treat our patrons. TIX sets a high bar.

Inconvénients

Very little to say here. Previous iterations prior to 2021-ish were slow, particularly when the network traffic was crowded around showtimes on the East Coast. All of that has been resolved completely with their current major release.

Avantages

We have distinctly benefitted from adopting Tix. It has allowed us to have reserved seating with ease, in setup and customization, ease in the customer's online experience, and reports for front desk and back office staff. Its reliable automated processes and flexible customizations for ticketing confirmations and event reminders have relieved us of considerable manual work that we simply no longer had time for, freeing time to provide better personal assistance when needed. The flexibilities possible in combining event attributes, ticket types, patron types, and discounts are excellent. The payment processing passthrough from Tix to PayPal works very well, as does the emailing of sales notices and sales summaries to back office staff. The patron interface seems to be intuitive and easy to use, judging by the low level of assistance we have had to provide in ordering. While you have to commit to a certain amount of learning to get the most out of the platform, we have encountered very few customizations that we couldn't do for ourselves. After a year's learning and experience, we feel confident to work independently with a minimum of assistance from customer service and with a minimum of error.

Inconvénients

The report writer is meant to be adaptable to a really wide variety of organizations, situations, and needs, but can be a bit persnickety to deal with. On the other hand, customer service assistance with report writing, in the form of our sales manager, is excellent.

Avantages

we were able to offer season subscriptions to our podcast. it worked out great for our first event

Inconvénients

we didnt have much problem with Tix as a small event. there were some changes we needed to adjust after changing venues, that was a tiny issue.

Avantages

It's easy and simple to use and have detailed features. We are able to set up the box office anywhere as we have a few venues and places we sell tickets. And we can also do phone sales from our home office.

Inconvénients

The printing of the tickets. We don't use a ticket printer at the moment due to budget, so we use a regular printer. It would be nice to have more than one ticket printed per page, but this is a minor issue that we have worked around. It does not effect our work.

Avantages

Tix is the only company able to accommodate our unique needs with our festival requiring two separate seating charts for one event. They are also one of the rare ticketing companies that allow us to easily change the order for a customer. The customer service is superb and they communicate clearly with realistic deadlines of when new seating charts can be designed.

Inconvénients

Our lives would be significantly easier if we could check in guests by their first and last name, but I know it's in the near future :)

Alternatives envisagées 

Pourquoi passer à Tix

Avantages

Mobile Opera began using Tix a year ago and from the beginning it was really helpful. The setup is intuitive and the processes are logical. The ease with which customers can navigate the ticketing process and the development tools for renewals and patron contact have improved our process greatly. The growth in early ticket sales in just our second year is impressive. Also, Tix' customer service is excellent with courteous representatives who are responsive and really know the answers. Tix is well worth the reasonable price.

Inconvénients

WE are pleased with Tix and do not wish to publicly review features that we are still learning of. You require an answer here but we prefer to address any questions or concerns to Tix directly.

Avantages

I have used Tix for over 10 years and can't tell you how much I appreciate their staff and excellent system. They are simply great, ytheir customer support is amazing, and their system has worked fantastic and reliably for me for years.

Inconvénients

No cons. They are a great and reliable service.

Avantages

Our Account Rep, [sensitive content hidden], offers incredibly prompt, thorough communication and service.

Inconvénients

Reliability of the scanning feature is spotty and requires WiFi

Avantages

Tix.com has been a Game Changer for Humboldt Crabs Baseball. We started contactless ticketing during the Covid pandemic, and Tix.com was the software that made the most sense for us. We reviewed other software choices, and the customer service, user-focus, and fast set up was just not there. We have CONTINUED with Tix.com for many reasons, but I would especially highlight the EXCEPTIONAL, WORLD CLASS customer service. We have a Tix Account Manager who always answers the phone when I call. She knows me. She knows how to fix my issues. Also important is the ease of getting up and running quickly on this platform, the ability to track our sales in real-time, and the ability to easily produce informative reports.

Inconvénients

Sometimes the database is slow to navigate. Sometimes this happens when I am sorting through large amounts of records and I don't really know what I am looking for ( trying to help a customer of mine when they have messed up a purchase ).
Once in a while I need to call with an urgent problem when it is "after hours". We are a baseball team and our games are often at night. We have been locked out of the database when fans are streaming into the ballpark, and it can take a while to get help in these situations. Minutes are critical to us when the gates open. The person who answers the phone has to collect a lot of information from me about my account and what the problem is, and then the person who can help takes time to call back. I get it. But if there were a way to streamline this process, it would avoid a critical cardiac event on my part. Maybe if I had a User Code or a User Number that would be "one stop shopping" for delivering the critical information about my account to the Helpers on the other end of the line...? Dunno. It does not happen often, so it's not a deal-breaker by any means. When I finally get to the helper-person, they are always helpful. I will say that some of it is a training issue on our side, but faster/more responsive connection to helpers "after hours" would be a definite plus.

Avantages

It is a simple program to use. Easy Setup events allows you to get other work done to make your event successful

Inconvénients

Lack of social media connection. Lack of information that can be placed on the tickets and being and to use the same information on the online and box office tickets. Need to be able to rename the categories on the e ticket to be able to put
more coupons. Need to have an option to automatically set when to change ticket prices so you do not have to wait up until midnight.

Avantages

Online seat selection ordering is very efficient. Ease of use: inexperienced box office volunteers can be up and running with 5 minutes of training

Inconvénients

Customer data maintenance is a bit lean, sorting out any duplications can get tedious. However, other systems that do more cost a lot more

Avantages

Everything all in one place and easy to access.

Avantages

Extremely easy to use. We do a lot of the same type of shows, so having features that allow us an easy way to setup 6 performances is a real benefit.

Inconvénients

Nothing. We haven't had any complaints at all. I would say the cost, but in the end it costs us about what the credit card swipe fees would cost.

Avantages

The software is straight forward in it's set up. To set up an event, one simply clicks through the pages inserting production information and then it's finished. If there are modification, that is easily done by clicking on "modify event". An instruction video along with tabs and menus walk one through the steps and tech support always has a real person available, not automation.

Inconvénients

Our company is in North Carolina and Tix.com is in California. The time difference is the only issue, but even with that, there is an emergency number so support is always available.

Avantages

Easy to use, navigate, personalize and access. Makes accounting and customer tracking so easy. Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.

Inconvénients

There's very little negative I can say about Tix. Beginners might find the wide variety of choices a little intimidating at first, but video tutorials are easy to access and understand, and learning the software goes pretty quickly.

Avantages

Many different reports available and able to customize for our needs.Great online support from manager: very prompt and efficient.

Inconvénients

A bit of a steep learning curve for a new user, but a great deal of help is offered through tutorials and videos. Wonderful online support from our manager.

Avantages

Cost, Support, Ease of use, dependability

Inconvénients

Older User Interface