Bonterra Penelope

I like this program!!

At first it was daunting as there is SO much information but once we figured it out I love it!
I'm part of the team that works on our documentation to make things flow easier. It's great to be able to tailor it to our company needs.

EXcellent system for client files and caseload management

We love Penelope for report writing and for documenting outputs for different projects including quality assurance reviews - we know that we are not using Penelope to it's full capacity and there is a lot more potential for improved and different methods of reporting.

Want to leave this service but they hold your data hostage

Extremely poor experience. Cannot even describe how obtuse the customer service and technical support is

Penelope from the Perspective of Reporting and Program Surveillance

I was hired to obtain, process and analyze the raw Penelope data because the built in reports were not sufficient for our reporting purposes. To be fair to Athena, I've observed this is true with any database system; built in reports for any database are static and the reporting needs of non-for-profit organizations are dynamic and shift at least annually.

Initially, I had trouble using my credentials to log into Penelope's ODBC interface. It took a couple of months for Athena to figure out the issue was on their end. Once I was able to download the data, I had to figure out where everything was at and how to link it together. Athena's data dictionaries were invaluable, but you have to become familiar with the databases to correctly merge them and prepare the data. Now I can track anything entered into Penelope.

many used

We are a unique organization in many ways, (arent we all) and the configuration of the software was an undertaking not for the faint of heart. We did have issues where Athena struggled to understand our business model during configuration. Once we overcame this issue, Athena has been very flexible, understanding and creative in helping us maximise the softwares uses to our organizations specific needs. We have found great value for money in this partnership.

It does a lot

Overall, there are a million types of software for mental health out there. And Penelope is a solid, experienced, reliable, excellent customer-service option that keeps getting better. I trust Penelope, I like that it keeps improving, and I look forward to seeing some of the problems fixed!

Penelope has given us great flexibility with our student counselor population!

Our student counselors are learning great skills in using an electronic records system. Reports are much easier to run, supervisors can access the progress notes and other documents at any time, and can be alerted to situations like suicidal ideation or risk.

Not user friendly at all

It accomplishes having a medical records. We stay with it due to the headache of changing and being a small non-profit.

Penelope Provides an Opportunity for Quality Training for our Students

1. Students are trained in an excellent Electronic Health Record system, and it prepares them well for their future career.
2. Overall I have been really pleased with Penelope, and glad we chose it.

CSC

We have had Penelope for several years and use it for our Clinical Counseling services. Especially like the Profile, Accounting and scheduling segments of Penelope.

Innovative product for Behavioral Health Services

Overall Penelope has been a great match for what our organization needs.

It's a great software that's easy to use once you've learned how to use it.

Being able to keep track of documentation.

Ease of use

Using Penelope

Penelope enable us to document all events by client
Easy to train any new employees-user friendly
Easy to get data by staff, client, date, service type, etc.
Staff can do collaborative documentation with client in the community.

We use Penelope for scheduling, case noting, and financials. We've been very happy with it.

Excellent clinical software

I am able to efficiently chart for each of my students. The layout and software is user friendly. It is quality!

Lack of modern functionality, lack of communicating to customers, broken promises with timing.

Excellent for group psychotherapy practice

We have used Penelope for a few years now. We are able to log, bill, schedule, remind for appointments. It is easy once you get the hang of it. The customer support couldn't be kinder and more patient.

It's clunky, appears to be on a platform from the 90s, not intuitive, convoluted, expensive...

Maybe better than nothing

Excellent software, does what we need and in time may need to roll with changes of improvement

Ease of use

WORK ON IT EVERYDAY

Penelope is reliable software for scheduling, case notes and financial needs.

I used this system as a mental health intern - it was my first exposure to mental health...

It was at least a basic way to electronically organize and store confidential client information.

EHR for Non Profit Mental Therapy Office

Our trainer has been very responsive when we have questions and need further direction! I am very excited to finish the production side of our project and to start using the program.

Our agency is transitioning from paper files to electronic doccumentation.