Jira

Avantages

Scalability and the abundance of tools they offer to resolve many pressing use cases.

Inconvénients

The reporting is limited to 365 days past the current date. This limitation is very frustrating and restrictive at times.

Alternatives envisagées 

Remedyforce

Pourquoi choisir Jira 

More Bang for the Buck = solved for more pressing use cases in single tool

Logiciel antérieur 

Freshdesk

Pourquoi passer à Jira

Scalability, Number of Solutions, Existing Integrations into tools already in use on our infrastructure, Ease of configuration and implementation

Avantages

I was on an Enterprise plan via Atlassian, and didn't have the highest expectations for Jira - but I learned to love it. The UI isn't the greatest, but it's not bad for the price. Functionality-wise it's not far off from an Asana in terms of tagging and timelines. I like how they took from Confluence's UI to in the boards to help visualize tasks better.

Inconvénients

It's just not enjoyable to use, and your project management tool is something you need to enjoy using everyday. I think it's the UI. It feels cold. Everything is easy to use because it's natural UI, but it's not fun to use and my team agrees.

Alternatives envisagées 

Asana

Pourquoi passer à Jira

We actually started with Jira in the marketing team, and decided to switch to Asana completely. I still needed to use Jira though, because I was part of the product team who used it as well. There's plans to transition completely out of Jira for product as well however, so only our developers will use it.

Avantages

Comprehensive sets of tools every Product Owner / Product Manager needs.
Professional, frequently updated, solid tool to manage stories/tasks/bugs and so on.
In brief summary:
- Task fields customization
- Integration with BitBucket (I can easily see what task has been deployed to stage/prod, and what needs to be deployed)
- Integration to slack/google chat that alerts me when deployment has crashed
- Timesheet integration to manage hours spent on a given task
- Confluence integration, where we set our working agreement document, and knowledge base

Inconvénients

Sometimes crash or gets slow, but it happens veeery occasionally. So don't take it as a real disadvantage

Alternatives envisagées 

Trello et Asana

Pourquoi passer à Jira

More comprehensive, more accessible tools to use right away, more common in support/IT teams

Avantages

Jira provides customizable workflows that allow us to adapt to our specific needs.Drag and drop features is great as it saves alot of time.Has an excellent mobile application for both Android and iOS devices. Support both Scrum and Kanban methodologies that help us to manage projects effectively. Offer time tracking feature with color indication that us we are able to use color code to indicate the time spent on tasks thus facilitating tracking.

Inconvénients

My only challenge is in Jira sometimes there is a struggle to handle complex data ,load slowly .

Avantages

Jira is incredibly flexible and it is tailored to fit the needs of our teams and workflows.l like how user can track the issues using epicor releases. I also use Jira tool to manage our sprint board as we work on Agile.we do use Jira intergred with test Rail to have the test cases linked to the particular Jira.

Inconvénients

Jira is great and it provides the necessary options.

Avantages

Jira is an excellent program for keeping up with all aspects of different jobs.

Inconvénients

The complexity of it and how many different components there are to it. It's likely that people who use it more and are more comfortable with you appreciate this aspect of Jira.

Avantages

The thing I like most about Jira is that it gives great capability of task management and collaboration by which we can assign tasks to team members and also can check on their progress.

Inconvénients

The thing I like least about Jira is its user interface which is very cluttered and it has a lot of features which takes time to learn for new users.

Avantages

It offers powerful problem tracking, project management, and better workflows. Also it can be integrated with DevOps tools like GitHub, Jenkins makes it more efficient.

Inconvénients

It can be complex to set up and its speed is slow with the large projects.

Avantages

Jira i a scrum feature used in Agile model

Inconvénients

its not a beginner friendly, some time its lagging in filtering and searching

Avantages

Jira (Service Desk Management) is incredibly durable and customisable. The system can be designed around internal processes and workflows in order to produce a platform bespoke to requirements. It also integrates very well with a large range of other platforms and services.

Inconvénients

Some of the build and design can be tricky and on occasion due to confusing navigation of the administrative menus and options, especially if your HR function lacks a technical resource or support from IT function.

Alternatives envisagées 

ServiceNow et Zendesk Suite

Pourquoi passer à Jira

Better value for money, easier build and implementation for non-technical resource.

Avantages

One of the most complete time tracking and ticket management tools.
Provides the tools to build in-depth flows that fit your own workflow and adapt it to your own changes.

Inconvénients

It requires some pre-setup thinking and adjustment to properly match your workflow.
It doesn't handle multiple assignees to tasks out of the box.

Alternatives envisagées 

Trello et Asana

Pourquoi choisir Jira 

Trello didn't manage workflow and status changes as we expected. Now Trellos is fully integrated into Jira mixing Trello's great "to-do" lists with Jira's flow management.

Logiciel antérieur 

Trello

Pourquoi passer à Jira

Jira seemed to be the most complete solution.

Avantages

First, it was easy to get started with common guiderails. There was a deep feature set that figured out, made Jira flexible for use cases. The integrations with CI/CD & customer success tools were very helpful for keeping the data in Jira up to date.

Inconvénients

The depth of the product made it hard to configure when experimenting with changes to our workflow.

Avantages

The standout features are the high level of customisability and the development integrations. I was able to set up automations based on our pipelines. We used Bitbucket from Atlassian as a version control system, so the integrations worked even better.

I like that the platform is fairly friendly for smaller dev teams, too. While some features are price-locked behind higher tier plans, it's doable for small teams with lower budget, too. When you need extensions, that's also manageable because most of them are free or cheap under 10 users.

Inconvénients

I had two major problems. First on is that automations are very limited in executions on the lower tier plans. Actions like "assign on transition" should be a basic thing that's included in all plans, unlimited. Assigning tasks to the right person at the right time is crucial for lean operations.

Second is that project duplication doesn't work very well. You lose some of the issue schemes, workflows, etc. At the same time, every time you create a new project, Jira creates new schemes/workflows for it - even if you use the same ones for all of your projects. That creates clutter, and to my knowledge it was impossible to set up a project template in Jira cloud.

Other than that, at times, the interface can encounter bugs. That's understandable with the complexity of the product, but it's still annoying.

Avantages

Customization,Agile Support,Integration,Reporting and Analytics.

Inconvénients

I see that the least about jira in :Complexity, performance and high cost

Alternatives envisagées 

ClickUp et Wrike

Pourquoi passer à Jira

Choosing Jira over other project management tools might be preferred for several reasons:Advanced Customization,Strong Agile Support,Integration Capabilities,Scalability,Comprehensive Reporting, flexible issues tracking.

Avantages

Jira provide our team with the most efficient task planning tools that help us to organize our projects and align our work with our objectives. It has amazing dashboards that provide us with a real time view of the status of tasks making it easy to track our projects progress. Jira reporting tools help us generate detailed insights that assist us to evaluate the performance of our projects. It also has task tracking functions that allows us to keep up with our work progress. Jira has collaboration tools which allow us to connect easily and work together on our projects.

Inconvénients

Jira has been incredible to us and it has nothing that does not fit our needs. We have not experienced any challenges using it.

Avantages

Jira task management functions allow us to easily organize and plan for our projects making it possible to meet their deadlines. It has very advanced project reporting features that allow us to easily keep up with the progress of our projects. Jira also has amazing tracking functions that makes it easy to identify any issues in our projects and their root causes.

Inconvénients

We have seen nothing wrong with Jira so far. It is performing its functions diligently for us leaving us with nothing to complain about.

Avantages

Jira utilized and supported kanban, Scrum within the agile methodologies it allows customizing of workflows, and processes assisting with real time cohesive team building to use collaboratively.

Inconvénients

Jira out of the box reporting functionality should have many other uses and additions.

Avantages

Jira's versatility, customizable workflows, visibility, integrations, automation, and Agile support.

Inconvénients

Jira's steep learning curve, and occasional slow, cluttered interface for beginners.

Avantages

Every person's contribution is clearly visible as their own. Timestamps are also helpful. Cataloguing and structuring is also good. Good integrations with external applications. I also really like the preview of task links in Atlassian applications.

Inconvénients

Somewhat of an outdated look and feel, however the cloud version is considerably more modern than the old one for sure.

Avantages

Jira is user-friendly and also it can be as deep and customizable as need be. It is the backbone of my business for ticketing, collaborating and troubleshooting across all environments.

Inconvénients

If I really have to mention cons, I would say more customizable themes. Other than that, it does the job.

Avantages

- Great set of functionalities.
- Great automation.
- Fantastic integration with other tools.

Inconvénients

- Team-managed and company-managed are an unnecessary distinction that create a lot of overhead and annoyance on the project management process.
- Team-managed projects have functionalities that are not present in company-managed projects and vice-versa.
- Lackluster documentation.

Avantages

Jira, as a part of other Atlassian products, has been improved a lot in the last year. When we started with Jira, we were only using it for development task tracking, nowadays we are using it, along with Confluence and Bitbucket, as the backbone of our technical records. Jira takes time to get to know to, but they are improving the UI towards more user friendly way. I have not yet found any possible alternatives for the overall capabilities of Jira.

Inconvénients

Some part of settings and some more advanced options in Jira are still a bit hard to reach. But you just need to use the docs and search for help from the internet when you feel like you are stuck. There are a lot of Jira users out there and many of the issues you will face when using it, have been recognised and people have found word arounds.

Avantages

Dashboard representation. Once the customization has been set up, the maintenance of stories and moving them through the stages is easy.

Inconvénients

Takes a while to set up and customize to get the Project stages correct. Not intuitive.

Avantages

The best thing about Jira is that the product is very (very) user friendly and easy to onboard,
In addition it's highly customizable

Inconvénients

It's hard to tell what is less working in Jira, but as a platform it sometimes lacks features where you need to go to the marketplace to find the missing features and it can have an additional cost

Avantages

JIRA is the most flexible tool for project management. I can use it to track the status of my projects or I can use it to plan for the future

Inconvénients

There is some learning curve to it and hence it needs training plans in place. Additionally, some advanced functionalities require expensive add-ons.

Avantages

The best part about Jira in our company is we are able to create ,assign and monitor issue through customizable workflows.Tracking legal cases ,client matters and court deadlines is fast and easy.Generate reports for client billing and cost management. The great dashboard helps us to visualise legal risks and pending compliance actions.It automates workflow processes make them more manageable for us and reduces a huge amount of manual work.

Inconvénients

I find it having a big learning curve for a new user since it require a lot of learning to be able to use most of its features effectively.

Avantages

It is a really easy tool, you can understand it quickly and most of the features can be handled very quickly without any major training, I would say that even by yourself with a bit of time of discovery, you can almost find everything needed. And this is a really interesting tool in the agile environment and as a team working tool.

Inconvénients

We need to have a clear direction and a bit of rigor if we want this tool to be powerful, things can become quickly useless if everyone does whatever they want in it. Maybe the KPI side of this tool is a bit more complicated and sometimes too difficult to handle properly.

Avantages

Creating epics to represent key goals and tasks helps to have a specific order of what has been done.
It allows us to assign tasks or "user stories" to each team member by setting deadlines and priorities.
Tracking the progress of each project allows us to identify problems and make adjustments on the fly.

Inconvénients

The interface looks very cluttered and messy when projects are very large or complex.

Avantages

Incredibly complete and robust project management tool. Has basically everything, and gives you the ability to power things up even further by programming custom logics, both inside the tool and outside, by using its API.

Inconvénients

Figuring out which template works best, and what are their differences, can take a while.

Avantages

I like the ability to assign tasks to multiple users and comments. It makes it easier to manage sprints,prioritize work and stay on top of deadlines,which improves overall productivity and collaboration.

Inconvénients

I have nothing to complain about the software.

Avantages

Jira offers a lot of great features specially the end to end application life cycle management. Integration with test case management tools like ATM, Xray, Zephyr offer a great flexibility and options to manage test cases, execution and planning. I liked the Dashboard widget options and ease to create custom queries with Jira. The charts and trend give a lot of good insight into the project.

Inconvénients

I worked on many other tools similar to Jira but Jira is the best tool I liked. I don't find anything which I don't like about Jira. However, there were few times when I had to do some workaround to create the test execution reports but that's not a concern.

Avantages

Lo que más me agrada de utilizar Jira es la facilidad de crear compromisos y conectar con los demás colaboradores, dar seguimientos a tareas y tener conocimiento constante de los avances realizados.

Inconvénients

No tiene un tutorial correspondiente. O sea, cuando incié Jira, vi los videos y alguien me explicó su utilidad, pero tiende a ser confuso sin un tour general.

Avantages

Easy project management, allows collaboration, sprint management, issue tracking and reporting

Inconvénients

When moving one ticket to another project, we sometimes love some data that was available in custom fields, such as acceptance criteria. This can be found in history, but to re-add you need to reformat etc.

Avantages

It's probably the most popular PM application in the tech space, especially in enterprise or if you manage large teams for agile practices

Inconvénients

Administration can get complex at times, mainly if you are not dedicated or focused on being a scrum master or PM

Avantages

I like most about Jira is its robust functionality for tracking tasks and managing projects, especially within Agile teams. The ability to create customizable workflows, track progress on Kanban or Scrum boards, and organize tasks with detailed labels, filters, and priorities makes it incredibly versatile.

Inconvénients

I like least about Jira is that it can be quite complex and overwhelming, especially for new users. The interface has a steep learning curve, and navigating between different boards, projects, and settings can feel cumbersome. Customization options are powerful but can lead to confusion if not configured carefully. Additionally, Jira can sometimes feel slow or laggy with larger projects, impacting overall productivity.

Avantages

The ease to add or remove the tasks and handle various operations in the team

Inconvénients

There are glicthes sometimes which we are unaware of how to handle them on immediate basis.

Avantages

The UI is clean and there is a lot of customization options with features like JQL, boards and projects. It's really easy to setup a project, a board, add people, and then customize the swimlanes however the team likes. This is for me a really important feature because even though we all follow agile, not everyone adopts the same principles and methodologies. Teams should be able to adapt the tool to their needs and that's a big step towards success. The reports are also ok, at least for a quick glance at the performance of a certain project (with burndown chart, velocity, etc.). I've also used the API for some automated actions, it works as expected for me.

Inconvénients

Bulk actions are quite hard to do. There are some easy actions (like moving a group of issues to a sprint) but if we try to do something more complex like closing a group of tasks as Done with a certain sub-status (ex. Cancelled, Won't Do, etc.) it's not easy for me at all. Finally, the pricing seems a bit high for smaller teams and starting companies.

Avantages

It is very easy to track my work tickets and to link up other epic tickets or other related jira to keep track of all events happening
It provides planning and tracking tools so teams can run smoothly
It provides comprehensive insights into projects progress and team performance

Inconvénients

Licensing is a bit costly but the services offered are of good quality

Avantages

Jira? Yeah, it’s got its perks. It’s a tool that doesn’t just let you keep tabs on a job; it lets you really see it—track each issue, each lead, like it’s right in front of you. The workflows? They’re flexible, like good disguises. You can twist them to fit any shape. Agile boards help keep things under control—like a good stakeout, you get your sprints, your backlogs, keep everyone moving in the right direction.

And then there's the integrations… fits with just about anything, like it was built to blend in. Reports and analytics? Those are the real truth-tellers. They don’t lie. They show you who’s keeping up, who’s falling behind. And the automations—well, those let you set things on autopilot. I like that. In my line of work, anything that does some of the heavy lifting for you… it’s a welcome tool.

Yeah, Jira’s a good partner, long as you don’t forget who’s in control.

Inconvénients

Jira’s got its ups and downs. It’s a tool that tries to do a little bit of everything, but sometimes that means you’re dealing with too much noise and not enough signal. It can feel bloated, like it’s trying to be the hero of every job, when really, it just needs to get the basics right. Customizing anything? That can take you down a rabbit hole. You end up sifting through layers, settings buried under more settings, just to get it working how you need.

Performance is another thing—it’ll drag its feet at the worst times. You want to get in, make a few updates, and get out, but it’s like you’re wading through molasses. And notifications? You’ll get hammered with them unless you shut most off, which kind of defeats the purpose. It’s powerful, sure. But it could use a little more finesse and a lot less complication.

Avantages

It makes it really easy to see tasks and work in an agile way to achieve our goals as a team. I like the sprint boards that you can customize with different headings so there is transparency about the status of tasks across the team.

Inconvénients

It can be a little bit buggy at times. Some days it seems to run really slowly and be quite laggy as you are navigating around the site. It also doesnt auto update when someone is making changes to the board - you have to refresh to see what changes have been made which can be a little annoying and lead to some repetition

Avantages

Jira’s flexibility and customizable workflows are fantastic for tailoring project management to any team’s needs. Its integration with tools like Confluence and Bitbucket enhances collaboration, and the reporting features provide valuable insights.

Inconvénients

The initial learning curve can be steep, making it overwhelming for new users. Configuring advanced workflows might also be complex.

Avantages

The collaboration and transparency the tool creates inter-departmentally and cross functionally between companies is phenomenal.

Inconvénients

Would love a way to request permissions within the product. I currently need to reach out to parties outside of the platform via email when I don’t have permissions to certain documents or boards, or want to be a watcher on a ticket. It would be nice if there was an ask for permission button within the browser.

Avantages

I like the concept of agile sprint management which Jira is designed for. I like the way tasks are arranged on the Jira task board. It has a way of defining sprint points for each task which helps enables the team and stakeholders to identify the resource consumption and time taken to deliver the story. It also enables me to track the progress of my own tasks on an individual level and collaborate on a team level. It comes with integration with CI/CD tools like github as well

Inconvénients

The linking of tasks to current sprint can be more simpler. Also initial learning of this platform takes some time if you are from a non technical background. The UI has scope of improvement, can be more modular

Avantages

I like jira most features like jeera integrate with variety of quality assurance apps like sonarqube, Jenkins etc.
Using jira software developer can customize Jara project with configurable and organisation structure work flow level of agility maturity.

Inconvénients

As per my opinion the learning for work means within the jira it's difficult to learn especially for new users might be too complex. Personally I faced problem while uploading more number of files size issue as the limited file size upload.

Avantages

Jira offers an excellent platform for managing multiple projects efficiently, especially when working across diverse teams. It provides a highly customizable experience, particularly in terms of time tracking and effort estimation, which makes tracking progress clear and comprehensive. Adding details to tasks and subtasks is straightforward, ensuring that nothing important is overlooked.

The ability to clone tickets is a standout feature, saving time when similar tasks need to be created or duplicated for different projects. Additionally, the state management on the boards is smooth, allowing users to easily move tasks between statuses and keep the whole team in sync on project progress. Overall, Jira is an essential tool for organized, effective project management with great flexibility to meet team needs.

Inconvénients

One area that could use improvement is email notifications. They often feel cluttered and overwhelming, making it difficult to focus on the most relevant updates. A more streamlined approach to notifications would enhance the user experience and help prioritize the most important information.

Avantages

It's Easy to use, the user interface is quite user friendly. Almost everything self explanatory, from raising a bug to closing it, resolving it. If any new person who has never used JIRA, starts using it, it wouldn't take more than 1-2 days for him/her to fully understand it. Additionally it provides you an option of extracting reports where you can view/track your/your team's performance, the work load and many more things which would help you take decisions.
I also like the feature of creating dashboards in JIRA, it gives a rich and professional look to your work, which you can showcase to your team, management and other stakeholders.

Inconvénients

There's not much but the scope of reports and dashboard is sometimes limited like I wish to include more options/filters but I couldn't.

Avantages

Jira stands out because it can be customized to almost any project management methodology. This has greatly helped my team's particular process needs. These are better than most reporting solutions I've used. I schedule sprints using their more detailed project statuses, velocity charts, and burn down metrics.

Inconvénients

Though improved, the user experience still feels strange and slow, which bothers me when working.

Avantages

Jira is the perfect project management tool for me. It has very much customization options for projects to perfectly match what I want to achieve.
I like the different project types and the templates, they are useful to just get started. It also integrates perfectly in Confluence and other Atlassian products.

Inconvénients

The Web interface is a bit slow, especially when navigation much through different tasks. Although the mobile app is super clean, there are some missing features overall.

Alternatives envisagées 

GitHub, Asana et Notion

Pourquoi passer à Jira

Each of these products had some missing features or was overprices for what I use. Some of them also were too complicated to setup and/ or use.

Avantages

Jira is the best project management and issue-tracking tool I have ever worked with. It allows me to customize my project workflow and track progress with the Dashboard feature.

Inconvénients

Sometimes the customization It provides decreases the speed of the workflow.

Avantages

One of the best ticket management applications.
Ease of setting up plugins
Large number of extension features

Inconvénients

Searchability sucks. High dependency on project setup and structure of the fields. JQL has become so complex .. only power users can use it.
Once the project is over and due to the fluidity of jira structure. Its impossible to get all the information in a consolidated manner.
It is as good as the people who are managing it. Tool should be able to provide information the absence of processes but its other way around with JIRA .. Use AI.