ReturnGO

Avantages

Our team got extremely tired of keeping track of exchanges, so we decided to try out this app and it's been great! Really love how automated everything is and how easy it is to track all of our exchanges in one place. :) The support team has been extremely helpful whenever I have a question as well! 10/10 would recommend if you deal with returns/exchanges on a daily basis. We sell pet accessories, so customers frequently choose the wrong size, so we deal with that.

Inconvénients

We haven't had any real issues to be completely honest, it has been extremely helpful for us.

Avantages

Clear and functional rules, resolutions and return methods. Awesome customer support.

Inconvénients

I wish their analytics section/reports provided more data.

Avantages

The app has a very detailed return reasoning system, where you can define outcomes based on SKU, price, country, product line code, you name it. You can set different prices, different charges, block certain products or customers etc. The team is still very responsive and does actually solve issues for me. Before I chose for this app, I had meetings with 10+ other apps to see if they have the functionality I need. ReturnGO had all of them for a reasonable price compared to some of the others. If you are not doing many returns they offer an affordable plan where you can still get some extra features for add-on prices.

Inconvénients

This ultimate flexibility in terms of setting the return policies does make the app very complex to setup. Especially if you are dealing with multiple prices for different countries. It would have made my life a lot easier if it was possible to set up a general policy that would overrule all policies. And it would also be a big improvement to be able to set the different pricing at a country level. I would therefore set the ease of implementation at an expert level. I had a hard time integrating my carrier contracts. But the team did a great job in creating a custom integration with sendcloud for me.

Avantages

Not only has the platform proven to provide a great experience for my customers, but the attentive staff at ReturnGO has been exceptional at helping me piece together a solution that works for our store and use cases.

Inconvénients

Very little to dislike, I could nit-pick anything apart, but ReturnGO deserves credit as one of the best solutions on the market for small businesses and larger ecommerce stores alike.

Alternatives envisagées 

Pourquoi passer à ReturnGO

Avantages

It's very easy to use on the front end, where our customers are able to easily access their order and choose the item they would like to return along with the reason for the return. Our customers have been very happy with the easiness of the process and user interface. On the backend it's also very easy to use and only requires 3 steps for every single return, saving us time. The best part is that is costs around 80% less than other return solutions which is great for companies that don't have a high volume of returns and aren't looking to spend hundreds of dollars every month on a high quality returns app.

Inconvénients

Can only be done from desktop computer, not mobile. That would be my only suggestion/

Avantages

Very easy and friendly app once you get the hang of it

Inconvénients

Could be better in the look & feel (there is an option to edit but a little complicated)

Avantages

Connectivity with EasyPost (for US) and Sendcloud (for Europe). Also Chatsupport is amazing

Inconvénients

they don't have a ticketsystem with developer issues

Avantages

That we dont need to take care of returns and exchanges manually, it all happens automatically.

Inconvénients

nothing much. everything is top!
Back-end user interface needs to be a little bit more easy.

Avantages

Support
Ease for both us a a business and the customer

Inconvénients

getting certain reports can sometimes be difficult

Avantages

Easy to use, great cost, support is always so helpful and quick. Tons of functionality and customization.

Inconvénients

All the features and customization that fit my business needs.

Avantages

Its intuitive to use and very customizable

Inconvénients

One thing that was recently fixed was being able to reactivate a closed return. The only thing i'd like to see now which is probably available in different subscriptions is changing a return to an exchange and vice versa.

Avantages

Great features and more importantly supported with quick and knowledgable service. Easy to set up and easy for customers to use and understand. The exchange system is amazing.

Inconvénients

Nothing bad to say really. Maybe it's not the cheapest out there, but it is a very good value for the money

Avantages

It's the most incredable tool for Fashion industry. The exchange tools are great!

Inconvénients

Customer service is very good! Always help within 2 min.

Avantages

ReturnGo has significantly improved our return management. The user-friendly interface and automation features save us time and reduce errors. Our customers love the seamless self-service return portal, enhancing their overall experience. Detailed analytics provide valuable insights, and the customizable return policies fit our business needs perfectly. The integration with our existing systems is smooth, and the support team is responsive and helpful. Overall, ReturnGo offers excellent value for money and has made our return process more efficient and customer-friendly.

Inconvénients

While ReturnGo is great, there are a few drawbacks:

Slight learning curve for advanced features.
Customization options for the return portal are somewhat limited.
Pricing for higher-tier plans isn't very transparent.
Lack of a dedicated mobile app for managing returns.
Overall, these issues are minor compared to the benefits ReturnGo offers.

Avantages

Saving manual work and improving the customer experience in the entire field of exchanges and returns

Inconvénients

Implementation is a bit complex and requires many tests

Avantages

Easy to use, simple to set up and if there are any problems they have a customer service team that responds in less than 1 minute.

Inconvénients

A specific configuration of a gift return, but it is unique to our shop.

Avantages

We've been using it for over a year and love it. Easy for customers to use and is constantly adding features. Customer service was helpful in getting us set up so it made implementation easy. Integrates well with Shopify.

Inconvénients

Can't process returns from the adim but they are adding this feature soon.

Avantages

We have been using return go since it's inception days & mind you, the product has evolved above and beyond over these years. We handle roughly around 10-15% of our order processed through our return portal via RG & the integration works seamlessly.

Inconvénients

Haven't experienced a single CON, the moment we intimate the team, they identify and fix it immediately. Making them the most proactive support system.

Avantages

Great customer service, Easy to manage.
We use it for about 2 years now and see a lot of good changes and development that makes the work even better!

Inconvénients

Timeline can be a little bit busy so its not always easy to follow.

Avantages

Functionality for self-service returns and exchanges

Inconvénients

All good! There could be some minor improvements to make regarding analytics

Avantages

ReturnGO a must-have app for an eCommerce website. It offered us all we need to process returns fast and accurate.

Inconvénients

Maybe the prices are not explained very good, but after getting in touch with ReturnGO team, all become more clear.

Avantages

I like how it automated returns so customers could help themselves by registering their own returns saving us valuable time.

Inconvénients

everything is very good, the only slight downside is it does cost quite a bit,.

Avantages

It is easy to use and whenever we need support from their customer service team, we get a response immediately and they are quick to solve the issue.

Inconvénients

There is nothing we don't like about ReturnGo.