ECP

Hi Angie, we appreciate your feedback as it is important to us that our software is easy and simple to use for all customers. A support member will be reaching out to answer any questions you may still have. We also offer a Knowledge Base and ECP University which allows you to access trainings at any time. These trainings will help make sure you are able to use the software as efficiently as possible. Please do not hesitate to reach out to our customer support team if you ever are in need of assistance. Thanks again!

Thank you for this review, Elizabeth! We are so glad you found ECP to be user friendly along with improving your med passes. Getting up and running with a new software is never an easy task so we appreciate your feedback and please know our support team is available to help when needed!

Thank you for leaving this review, Brigitte. We are glad to hear you find our software user-friendly and have had a positive experience so far! One of our biggest goals is to make our software both easy to use and navigate. It is important to us to ensure all of our customers can have quick access to help when needed and a timely response from our team. Thanks again!

Thank you for this review. We greatly appreciate your feedback and are thrilled to hear that our system excels in client care and ease of use. We designed ECP to be intuitive to the user and are happy that you have found it easy and fun to use! Our team is dedicated to understanding the long-term care industry, and we're glad to know that their familiarity shines through in our system. There is certainly a lot of different language used in the industry, which is why we want to make sure to use the most universally accepted terms so all of our users can understand it! We appreciate your feedback, Steve.

Cathy, thank you for taking the time to send us this review. We are glad to hear you chose ECP based on ease of use and accuracy. We strive to create a software that is simple for any senior living professional to use while also being detailed enough to reduce human error and make sure nothing gets overlooked. We are also happy to hear that you have had a great experience with our customer service team. It is important to us that we are able to resolve our customers issues quickly and get them the help they need. Thanks again for your feedback!

Hi Kyle,

Thank you for taking the time to leave such a thoughtful review. We understand that learning a new program can be challenging, especially when users do not have a technical background. That is why our team works hard to provide a user-friendly program that anyone feels comfortable using.

We are thrilled to hear that your experience transitioning from paper records has been successful and that the program has improved communication, efficient charting, and compliance for your team. This continues to confirm that the communities using ECP are able to provide the best care possible.

We are excited to let you know that we do, in fact, have a calendar view feature. Someone from our support team will be reaching out to assist with creating an appointment schedule that suits your needs. Thanks again!

Thank you so much for your feedback. We understand not only the importance but also the convenience of having everything you need in one place. In order to provide proper, quality care, resident information should be accessible at all times. Our Daily Tasks equip caregivers with these details to confidently do a job well done. Thanks again for your support!

Hi Debra,

Thank you for your review. To hear that you are able to generate useful reports with ease is music to our ears. We've worked hard to make this process as effortless as possible by providing essential reports in real-time. ECP even has templates that incorporate state-required reports and forms to accommodate all license types.

We want to make sure that all of our customers are able to learn at their own pace and feel comfortable using the program. I'm excited to let you know that all training webinars are now accessible through the online knowledge base. This means no more scheduling conflicts or trying to squeeze in time in your already busy schedule. Thanks again!

Hi Barbara,

Thank you for your review. It's so nice to know that ECP provides value to your daily practices and that it's easy enough for your entire team to use and understand.

We offer an abundance of training resources, including our ECP University and Knowledge Base, so that all users can confidently use ECP to complete their daily duties. In addition, our customer support is readily available so that no question goes unanswered. Thanks again for sharing your positive experience!

Lori, thank you for your kind words. We love to hear how helpful ECP is, not only for you as an administrator, but also for the rest of your team.

With our pharmacy interface, your pharmacy is sending exact medications directly to ECP. Incorporating these essential details on the med pass generates proper medication administration in a simple, yet effective way.

Even without a technical background, every user can provide accurate and thorough charting with just a couple of clicks. This immediate charting creates instant documentation for improved oversight and reporting. Thanks for continuing to support ECP after all these years.

Thank you so much for the kind words. We love hearing how our software helps people in the field, care for residents.

We understand how important regulatory compliance and streamlining documentation such as ISPs (Care Plans) is for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S.

Someone from ECP will reach out to you to setup training and provide some help for you to create automated care plans and customizable reports that will be easily accessible for your community.

Thanks again for the great feedback.

Nicole Shelton
Senior Training and Compliance Specialist

Hi Gina,

thank you for your thoughtful review. We are happy to hear that you find the software easy to use. We take pride in establishing a user-friendly interface that is accessible to any user, regardless of their technical background. Though switching to a new program may seem daunting, our implementation team uses a personalized approach to really understand the needs of your company and guide you through a successful launch. If a question arises at any time, before or after going live with ECP, our support team is readily available to answer your questions and ensure that your needs are met. Your satisfaction is important to us so do not hesitate to reach out in the future if you need further assistance. Thanks again!

Thank you for your thoughtful review, Miqueila. We are thrilled to hear that ECP provides everything you need for charting, documenting, reordering medications and so much more, right at your fingertips. Providing a complete software solution for communities is something we take pride in.

Though we do not currently provide support via chat, we do have representatives available 24/7 to assist with your needs. We also have tools to keep track of medication inventory and destruction. A representative will be in contact with you to discuss this further. Thanks again for your feedback and for continuing to chose ECP!

Thank you for sharing your thoughts. We are glad to hear that you and your team enjoy the user-friendliness of our software and customizable assessments.

Your feedback is very important to us and will be carried over into upcoming meetings to update new features, including capabilities on the assessment.

Thank you for taking the time to leave a review. We are glad that you are enjoying the convenience and accessibility of ECP.

I am happy to let you know that since every community is unique, items such as Key Indicators can be customized to meet your exact needs.

A support representative will be reaching out to help you update these, which will allow you to easily indicate when a resident is on home health or hospice.

We appreciate your feedback about streamlining the process with care questions, and this is absolutely something that we will be investigating further.

We are continually making improvements to our product based on user suggestions and feedback.

Thank you again!
Carly Smith, Director of Quality Improvement

Cynthia,

Thank you for taking the time to leave your review. It's great to hear that ECP has been easy for your staff to use for documentation purposes. We also love to hear that you find ECP wonderful for both internal and external audits.

Our team has worked hard to create templates that incorporate essential reports and forms for each state and license type. If you'd like to integrate a form into ECP that is specific to your community, our team would be happy to assist with this process. A representative will be in contact with you shortly to discuss this further. Thanks again for your support!

Kathleen,

We're sorry to hear that you do not feel as prepared as you would like to be after your training. We understand learning new software can be overwhelming and want you to feel comfortable with our system. I've reached out to your customer success manager and they will be in contact with you to see how they can improve your ECP experience. Also, our dedicated support team is always available to you, along with ECP University and our new online Knowledge Base. With the support of our team and helpful tools, we know you will be navigating ECP with ease in no time!

Hi Wendy,

Thanks so much for leaving your review. We love to hear that ECP has simplified your processes while improving overall efficiency and reducing errors. This is exactly what we strive for with our clients.

If you have a suggestion that you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. We evaluate and consider all suggestions that may impact the features for future releases. Thanks again for your input!

We appreciate the time you took to leave a review! The easy-to-use interface, built for senior living and other care settings, gives you the tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. When it comes to innovation, we evaluate and consider all suggestions that may impact features for future releases. If you ever have a suggestion you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!

Hi Merline,

Thanks for leaving such a thoughtful review. We love hearing that you find ECP beneficial by keeping you organized and staying on track with your medications. The fact that you find our record and data management impeccable just confirms why we are a top-rating Assisted Living software company.

In order to provide the best product possible, we are continuously reviewing and improving our processes. We would like to discuss the restrictions you mentioned further with you to best understand your needs. A representative will be in contact with your shortly. Thanks again for your support!

Thanks for your review! We are glad to hear that the simple layout of medications, tasks, and observations give you a concise overview of each shift. Not only that, but our reporting features have made behavior tracking a simple yet thorough process. Capturing all resident data in one place results in effortless transfers.

ECP receives and processes changes to medications within minutes of the pharmacy making changes in their system. We would be more than happy to have an ECP Pharmacy Specialist reach out to discuss your delays in more detail.

We strive to give you all the essential tools to get your work done quickly and efficiently. Thanks again for your feedback.

Hi Chekeshia,

Thank you for your feedback. It is so nice to hear that you find ECP user-friendly and that it's been easy for you to navigate through.

It's also great to hear that you've had a positive experience with our customer support team as questions arise. Our knowledgeable team takes a hands-on approach to ensure that we can provide the assistance that you need.

We are continuously reevaluating our processes and working towards improvements to provide the best possible experience for our users. If you have a suggestion that you feel would be beneficial to ECP, please reach out to our customer support team to discuss further. Thanks again!

Thank you for this review, Mandi. We are happy to hear you find our software to be user friendly and that it helps with oversight into med passes. We take pride in our quick and helpful customer service team so we are glad that has been your experience as well! We have on demand training available such as ECP University and our knowledge base if you are ever in need of it. We appreciate your opinions and feedback as we are always looking on how to improve our software.

Hi Ronderia,

Thank you for your kind review. We are happy to hear that ECP has made charting and observations easier for your team. We love that you love ECP!

We are continuously working to improve in order to provide the best possible user experience. Ensuring that ECP is functioning properly at all times is our number one priority. If you have any questions or concerns with the program we encourage you to reach out to our customer support team right away. Someone will be happy to assist in real-time to ensure that you are everything is working as it should. Thanks again for your feedback!

Thank you for your review, Dawn. We are happy to hear that you find ECP easy to use for all of your team members. We understand that not everyone is equipped with a technical background so we strive to make ECP accessible to anyone, regardless of previous experience.

We are continuously evaluating and improving ECP to provide the best possible user experience. If you have any questions or concerns, we encourage you to contact our customer support team right away. They can assist in real-time to ensure that your needs are met. Thanks again for your feedback!

We're beyond thrilled to hear that you love ECP! Our easy-to-use interface is built around our users and does not require a tech-savvy background, making it easy to start using right away.

Our dedicated support team is available 24/7, 365, and is always happy to answer your questions. ECP University training videos and our online Knowledge Base also help with a self-guided approach.

Carly, our Director of Product Management, has reached out to gather more information. We hope you two will be able to get in touch as we use feedback to continue to provide the best experience.

Thanks again!

Hey Kristin,

We appreciate the time you took to leave a thorough review! We couldn't have said it better. The easy-to-use interface, built for senior living and other care settings, gives you the exact tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP.

We understand how important it is to assess the needs of individuals to provide the best quality of care. ECP also offers additional features for care planning - assessments, care plans, and tasks. You can completely customize and individualize to promote person-centered care. An individual's needs can be communicated to providers using their unique care plan and face sheet reports. Thanks again!

Thanks for your feedback, Acasia! To hear that ECP is a lifeline for your team to provide quality care is amazing. By offering a complete software suite, we want to ensure that communities have all the tools they need to operate smoothly and efficiently.

The user-friendly design makes our software easy for anyone to use, regardless if they have a background in technology or not. If questions arise at any time, please make sure to contact our customer support team and they will be happy to assist. Thanks again for your continued support!

Hi Traci,

Thank for you the review! We love to hear that ECP has improved the efficiency of tracking care and charting for your team. Transitioning from paper is another huge milestone that we are thrilled to be a part of.

We are continuously improving ECP and are happy to hear that our product development team has been receptive to your suggestions. We'll continue to prioritize improvements to ECP based on our customer's feedback. Thanks again for your input!

Thank you for your honest review, Sara. We are thrilled to hear that you find ECP easy to use and you enjoy the layout of the program. Feedback like yours helps us grow and progress as we strive to provide the best possible user experience.

If any questions or concerns arise as you are using the program, please do not hesitate to reach out to our customer support team which is available at any time to assist. Your satisfaction is our top priority. Thanks again!

Michelle,

Thank you for your feedback. We are thrilled to hear that you find ECP easy to learn and use. We provide users with an abundance of training resources, such as ECP University and Knowledge Base, that include training guides, step-by-step tutorials, and webinars. This, combined with our user-friendly design, allow users of any skill level to catch on quickly. Thanks again for your review!

Thank you for your review, Richard. We are glad to hear about your positive experience working with our customer support team.

We understand that learning a new program can be challenging. This is why in addition to our 24/7 customer support, we also offer resources such as training videos, webinars, and an online knowledge base. We are confident that these resources are sufficient in teaching any user how to properly utilize ECP.

Should you need further assistance at any time, please do not hesitate to reach out. Thanks again for your feedback!

Thank you for taking the time to leave a review. We are happy to hear that our software is friendly enough for you to jump right in. Our experienced support team is available 24/7 and they are always happy to answer any questions.

Carly Smith our Director of Quality Improvement will be reaching out to you shortly.

Thanks again for the great feedback.

Thanks for the review! We're happy to hear that you find ECP easy to use for charting ADL's and tracking. With 24/7 access to the ECP support team, plus resources including training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. Thanks again for leaving a review, and of course, please reach out if you have any questions.

Thank you for your feedback, Rahul. We are happy to hear that your experience has been great so far and that you find ECP easy to use and understand.

ECP provides various reports and tools to review administered medications. If you have questions about how to review specific medication details, please do not hesitate to reach out to our customer support team. They can assist in providing the best possible solution for your needs. Thanks again for your review!

Thank you so much for your kind review. We love hearing about how our software was easily integrated into your home and importantly, saves staff time.

Some Chromebooks may not offer the processing power and memory you need for demanding web applications. They work well for basic web browsing but any robust program may cause issues from running out of memory.

We always like to go above and beyond for our customers and would be happy to discuss any questions that you might have. Our 24/7 support team can be reached at 262-684-5600 x1.

Thank you for taking the time to leave a review. We have a long and vast history with pharmacies operating on Framework. Our real-time, hands-off interface makes it easy to automatically send medication & resident updates from your pharmacy's system. We can even send refill requests directly back to your system, or via fax if that's what you prefer.

We were happy to hear that our support team could reach out and assist with any questions your staff had and that there are no longer any issues that need to be addressed.

Our experienced support team is available 24/7. We also provide webinars frequently throughout the year. Prefer a self-directed approach? Visit ECP University to access help files and videos.

Thank you for taking your time to leave a review! We're happy to hear that ECP has improved your ability to monitor residents and their medications by moving off paper MAR to our electronic MAR.

The clean, user-friendly layout gives fundamental medication details, providing a clear overview of everything that needs to get done. Thanks again!

Thanks for leaving us a review! We're happy to hear that ECP has been easy-to-use and that you have had a great experience with our customer support team. We constantly review and update our software to give our users the best possible experience. Reviews like yours help us continue offering top-rated senior living software. Thanks again!

Jill, thank you so much for your feedback. We take pride in having a team that is knowledgeable, not only with ECP but also in the industry. Providing communities like yours with the tools to administer the best possible care is our number one priority.

As a top-rated Assisted Living software, reviews like yours are confirmation of why we do what we do. Thanks again for your kind words and for choosing ECP!