ECP

Hi Micah, thank you for your review! We're so happy to hear that you find ECP to be user-friendly. We pride ourselves in creating software that is easy to use and navigate. If you have any questions or need help with our software, don't hesitate to reach out. Thanks again!

Thank you for your feedback, Cheryl. We love to hear that ECP is easy for your team to use, even without experience with technology. We provide our customers with many training resources, such as user guides, step-by-step tutorials, webinars, and 24/7 customer support to ensure that all users feel comfortable using the program. Thanks again for choosing ECP!

Thank you for leaving such a kind review. We are happy to hear that you are loving the ease of use of our software.

We value and encourage all feedback as our software is built around our customer's needs.

Thank you for an excellent suggestion. One of the reasons we do webinars is we want our customers to engage in dynamic conversations and ask questions.

However, we hear you and we agree that more people would benefit from the information if our webinars were available on demand. So we will be making more of our webinars available within ECP. You'll start seeing them soon.

Rachel Zweck
Sales Account Executive

Thank you for taking the time to leave a review! We're glad to hear that ECP's charting, med-passing, and daily task features have helped you and your team. Making the switch to an eMAR keeps everything in one place and relieves the stress of misplacing important documents. ECP's eMAR was built to be easy to use in care settings with med passers of all skill levels. Thanks again.

Thank you for taking the time to leave ECP a review! We're glad to hear that ECP's user-friendly interface, combined with video user guides, makes it easy to use even without a medical background.

Thanks again.

Thank you for taking the time to leave a review! We're happy to hear that ECP has been easy to use and train. We pride ourselves on creating software built for senior living and other care settings. The easy-to-use interface and customization capabilities give you the exact tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. Thanks again!

Hi Ellen,

Thank you for taking the time to leave your review. It's nice to know that you enjoy using ECP and the med pass helps ensure proper medication administration. It sounds like some of the items you have referenced on the med pass may be determined by specific settings in your account. A representative will be reaching out to you shortly to assist further. Thanks!

Thanks for the kind words, Anthony! We are happy to hear that ECP has made it easy for your to track and administer medications. Quick and easy charting is what we aim for. Our user-friendly design simplifies the med pass process by providing a complete overview of the shift while keeping a thorough list of each client's medications. We love that you love ECP! Thanks again for your support.

We appreciate the time you took to leave a review. We pride ourselves on building the easiest-to-use software with our users in mind and are happy to hear that you can access everything you need with ease! ECP software has fundamental medication details - the 8 Med Rights - built into every med pass and presented in a clear, simple way. Thanks again!

Thank you for your positive review!

Our experienced support team is available 24/7. We also provide webinars frequently throughout the year, and ECP University allowing you access to help files and videos.

Thank you for taking the time to leave a review. Nicole, our Senior Training and Compliance Specialist, will be reaching out to you.

We appreciate the time you took to leave ECP a review. We pride ourselves on building the easiest to use software with our users in mind and are happy to hear that you can seamlessly navigate throughout!

Thank you for taking the time to leave a review. We value and encourage all feedback as our software is built around our customer's needs. Our experienced support team is always happy to answer questions, 24/7.

You should have already had a call back from our Director of Pharmacy Systems to assist with troubleshooting your issues related to faxed refill requests.

Hi CarryAnne,

thank you for leaving your review. We strive to make it as easy as possible to get started with the program, allowing users to dive in right away, so we are happy to hear that you've experienced this.

User accessibility throughout the program is determined by customized settings that are set up by your company's administrative team based on each user's daily responsibilities. If you find you are unable to edit a certain area of the program, you can reach out to our support team, and they can assist in directing you to the appropriate party that has access to make the necessary edits.

Please do not hesitate to reach out to our team if any future questions arise. Thanks again for your support and feedback!

Thanks for taking a moment to leave us a review! We're happy to hear that moving to ECP eMAR was an easy transition for you and your team. In addition to our training videos, our online Knowledge Base is a great resource for following step-by-step how-to guides, which may be helpful for your staff. Thanks again for leaving a review, and of course, please reach out if you have any questions.

Thanks for the review! We're happy that you find ECP visually appealing and that the tab system works well. We are continuously improving ECP and prioritize improvements based on our customer's feedback. Our team has reached out to gather more information to make this feature possible. If you have more suggestions that would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!

We're sorry to hear that you do not feel as prepared as you would like to be after your training. We understand learning new software can be overwhelming and want you to feel comfortable with our system. Contact your Implementation Specialist to have the best experience while using our software. Also, our dedicated Support Team is available to you 24/7, along with ECP University and our new online Knowledge Base. With the support of our team and help tools, we know you will be navigating ECP with ease in no time!

David Stauter,
Implementation Team Lead

Thanks for leaving a review! We understand that learning new software can sometimes be difficult, but we are happy to hear that switching to ECP was an easy and seamless process. Our dedicated support team is always glad to help if any questions come up. Thanks again!

Thank you for sharing your thoughts. We value and encourage all feedback as our software is built around our customer's needs. We evaluate all feedback and suggestions which may impact the features for potential future releases.

With saying that, we are happy to announce that we have implemented a resident roster report that includes pictures based off your suggestion.

Len Hotz, CEO

Our experienced support team is available 24/7 and they'll be happy to answer any questions and help make those steps second nature. Give them a call at your convenience at 262-684-5600 x1. We also provide webinars frequently throughout the year. Prefer a self-directed approach? Visit ECP University to access help files and videos.

Thanks again for the positive review and don't forget to contact support. They'll make sure you're comfortable with every aspect of ECP.

Thank you for leaving a review. We are happy to hear that you are enjoying our software and are so excited to be a partner with your wonderful new community.

Len Hotz, CEO