ECP

Hi Alexandria,

Thank you for your kind words. To hear that ECP has made it easy to train and onboard your team is a great compliment. By providing resources such as training videos, user guides, webinars, and 24/7 support, users feel comfortable using ECP, even without a technical background. We take pride in knowing that our clients find ease in the implementation process, through our user-friendly interface. Thanks again for your support!

Thank you so much for your kind review, Andrea! We are thrilled to hear of your positive experience switching from paper records and that ECP is helping your team stay organized.

We understand that each community is unique and has specific requirements. This is why we offer various templates tailored to different states and license types. If you'd like to learn more about our pre-built care plans and state templates, our Senior Compliance Specialist, Nicole, would be happy to assist.

In addition, our support team is always available to ensure that your account accommodates all your needs. Please do not hesitate to reach out when needed. Your company's success and satisfaction are very important to us. Thanks again for choosing ECP!

DeAnna,

Thank you for your feedback. It's great to hear that you find ECP useful in managing your charting, care plans, and med reviews. We aim to provide a full software suite that incorporates the necessary tools to run a successful community.

We're happy to inform you that our new Knowledge Base has a search feature that allows you to search for verbiage that relates to our various training resources. If you'd like to see similar features in other areas of the program, or you have additional suggestions, please let our customer support team know.

We are constantly working on improvements to provide our customers with the best possible experience. Thanks again!

Thank you for your review, Lisa. We are thrilled to hear that ECP CRM has been a helpful tool in managing your sales and marketing. It's crucial for us to provide the essential tools that Assisted Living marketers need to develop more leads and grow occupancy quickly. From the moment you receive a new lead to the day they move in, everything is captured in one place to make the process as seamless as possible.

We are also happy to hear that you've had such a positive experience with our customer support team. Thanks again for your continued support!

Hi Aliina,

Thanks for your review! We love to hear that ECP has been a helpful tool in making charting a breeze for your team. Our user-friendly software helps simplify current processes while providing tools that allow for in-depth documentation when needed.

If you run into any questions while using ECP, please do not hesitate to contact our customer support team. They are always readily available to help. Thanks again!

Calandra,

Thank for you taking the time to send us this review. We are happy to hear that you find it easy to navigate throughout the program while adding and updating necessary information.

We strive to provide a program that improves overall efficiency for our clients, so we are always open to hearing suggestions that would aid in doing so. In an effort to fully understand your needs, we would like to gather some more information from you regarding your request about navigating through a patient's chart while documenting notes. Someone from our support team will be reaching out to you to discuss this further. Thanks again for your feedback!

Hi Damon,

Thank you for your thoughtful review. We love to hear that ECP has been a cost-efficient resource that has made charting easier for your team, and is helping you remain compliant.

We evaluate and consider all suggestions that may impact the features for future releases. If you ever have a suggestion that you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!

Thank you for this review, Kelly. We are so happy to hear you have been enjoying ECP! We value your feedback in regard to training as we want to make sure we can continuously improve our customer experience. We have a dedicated support team that is always available to you along with ECP University and an online knowledge base. I encourage you to continue the use of ECP's resources along with our new webinar series!

Hi Heather,

Thank you for taking the time to leave your review. We are happy to hear that you find charting tasks in ECP easy and effective. Our user-friendly design gives a simple, yet comprehensive overview of each shift, so staff can complete their duties efficiently. It's support from people like you that have helped us become a top-rated software in the Assisted Living industry. Thanks again for choosing ECP!

Hi Esther,

Thank you for taking the time to leave us a review! We love to hear that you find ECP easy to use and enjoy the medication administration setup. We want to make sure that we are providing your team with all the tools they need right at their fingertips, which is why we have various medication administration rights displayed on the med pass screen. Similarly, the daily tasks contain a complete overview of each shift to make charting quick and efficient. Thanks again for your support!

Hi Arsenia,

Thank you for your feedback. We love to hear that ECP has made passing meds easier while reducing medication errors in your community. We've always aimed to generate tools that simplify current processes while keeping a strong focus on accuracy and compliance. Thanks again for choosing ECP!

Thank you for taking the time to leave a review. We're glad to hear that you've had a positive experience with our customer support team!

ECP's user-friendly design makes it easy for anyone to use and allows effortless onboarding of new staff, whether they have a background in technology or not.

We are continuously improving ECP and are happy to hear that our product development team has been receptive to your suggestions. We'll continue to prioritize improvements to ECP based on our customer's feedback.

Hi Angela,

Thank you for your kind review. We love to hear that you find the software easy to use and convenient for your staff. We understand the complexity and challenges of the industry. It's our goal to be a resource that not only makes your daily routine easier but also improves the lives of the people you care for. This is one of the reasons why we are a leading Assisted Living software. Thanks again for your support and for choosing ECP!

Hi Joe,

Thank you for taking the time to leave your review. Users tell us all the time how easy ECP is to use, and we are glad that your experience is no different. We also appreciate hearing how ECP has improved your record-keeping. We've worked hard to provide the tools that simplify this process, while still generating accurate and thorough records.

Security is a top priority for us at ECP, which is why we require users to log out when finished using the program. We are always open to hearing suggestions that may be beneficial for all users. If you have a suggestion you feel would improve ECP, we encourage you to reach out to our customer support team for further discussion. Thanks again!

Hi Dylan,

Thanks for the review! We're happy to hear that you find ECP very user-friendly and well organized. We evaluate and consider all suggestions that may impact the features for future releases. If you ever have a suggestion that you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!