Raklet

Avantages

One tool to manage all our club activities.

Inconvénients

SMS. It started off easy but we have been unable to send sms messages since the change. We have money in the books but are unable to send messages.

Avantages

Raklet makes it easy to keep track of memberships and renewals. The ability for members to pay with credit cards and the integration with Stripe for CC processing is key. The product has been very flexible and the support team is very professional and responsive.

Inconvénients

A minor downside is that it has a small learning curve to get started, but the Raklet team was there to help in getting all of our initial setup completed. Day-to-day administration is easy.

Avantages

Allowed us to consolidate disparate systems under a single banner with a great price point for non-profits

Inconvénients

APIs (Zapier specifically) are under a more expensive price point
Support is out of Europe and we're a US-based org so support is usually the next day

Avantages

Raklet has significantly streamlined our membership management process with its comprehensive and user-friendly features. The software’s intuitive interface makes it easy to manage member information, track subscriptions, and handle renewals efficiently. The integrated payment processing system has simplified the collection of dues and donations, ensuring a smooth and hassle-free experience for both our organization and our members. Overall, Raklet has been a game-changer for our organization, enhancing our efficiency, improving member engagement, and providing a robust platform to support our growth.

Inconvénients

One of the main issues we’ve encountered is the inability to issue receipts directly from the platform after a member makes a payment. Having the capability to generate and send receipts would be a significant enhancement, ensuring a complete and seamless financial transaction process for our members.

Avantages

The integrated system with analytics on the dashboard, and the easy management system

Inconvénients

Raklet does not have a South African payment method

Avantages

Very happy with Raklet so far. It's quite robust, yet has a clean and sleek interface. It offers phenomenal value relative to its peers at its current price point. There are some customization options missing that would fall into the "nice to have" category, but, there are also others not included elsewhere (or not done as well) despite paying more. Onboarding support and learning materials are excellent.

Inconvénients

Restricting the custom domain feature to only the Premium ($399/mo) level and above feels a little extreme to me. This is not a purely white label solution since the "Powered by Raklet" messaging and logo is still at the bottom of each page (even if you pay for Premium, so far as I can tell), and, even if it were, the app still provides Raklet with exposure since only the $4800/yr Premium plan has the custom-branded app option... but even then, that's at an extra $3600/yr. I would have liked to see the option to trade off on some other bells and whistles to have a custom domain included instead. There's so much here and it all seems outstanding so far; I just think there might be a case to be made for a bit more flexibility in the pricing/bundling structure to allow for a-la-carte add-ons without having to upgrade the whole plan to the next tier. I'm paying for things I don't need but can't justify the monumental jump in price to get the one or two features missing that I really wish I could incorporate.

Avantages

Easy to use, great value for money. Intuitive operations so new staff can jump right in

Inconvénients

I would like to see more templates for community and presenting information.

Avantages

It's easy-to-use, has a good support team and is very flexible.

Inconvénients

Some very good features are only available for the bigger packages, which are more expensive, so we don't have the chance to try them since we subscribe to the smaller packages.

Avantages

I like the bar code option and also the social aspect, with announcements . The fundraising feature was also quite cool.

Inconvénients

* Bad customer service - very slow and often no response. I got so frustrated. (After no response for over a week, I then received a "how was your experience?" email - hence this review. * False advertising - it does not integrate with your website (it is basically a button re-direct to their site). * It also does not integrate with Facebook or Eventbrite as advertised - it only integrates with Zapier, and the functions are not useful for businesses. (Ie: it won't create an event like it does on Eventbrite, it only creates a post). * Event functionality is very basic. I had endless issues trying to get an event live with 503 errors. * You upload your logo but when customer register on an event it doubles up the logo (even though its only been uploaded once). No "event images" appear in emails, or on the event listing page. * I was unable to find an event calendar - just a list of events. * If checking people in to your event when you have no wifi or mobile phone service is important to you, then this is not for you. * An event organiser is unable to cancel an attendee from the app. * Probably the most frustrating thing was that I was still in my trial stage, but had to pay to use the features that I wanted to test. I used the system for 4 days (most of that was waiting for their customer service to get back to me). I have requested a refund for the trial as I never actually used it for my business but I have been ignored, or told to read the terms of business.

Avantages

As much as I love the platform, It's the support that will ultimately make the difference with even the best of ssoftwares. It's not when everything is perfect that this matters. It's when things go wrong that the rubber meets the road for me. I want to give a special thanks to Gercek & Levent from the team at Ranklet for ensuring that my challenges were resolved. Those guys really deliver when I need them and are a valuable asset to Ranklet.

Inconvénients

As with any software their is always room for improvement. Although they do have zappier integrated for automations it would be awesome if they added pabbly for those of us that don't use zappier. But this is minor.

Avantages

the customer service was great, friendly staff

Inconvénients

I dont have anything in particular, was a great experience

Avantages

Raklet offers comprehensive features, excellent customer support, and a seamless user experience

Inconvénients

Sometimes some occasional glitches and limited customization options

Alternatives envisagées 

Avantages

The customer service are really quick to respond, going as far to also having a video call with me to further explain the product.

Inconvénients

It's fairly straight forward however making it a more forum like platform would be helpful for me.

Avantages

We are a professional organization that requires the capacity to track our members in order to award certifications, track continuing education units, and conduct events for the professional growth of our members.

In light of the preceding requirements, we discover that racklet are capable of assisting us in achieving our goals. The certificate is one of the things we'll need to make, and it will help us a lot to make sure that our organization runs smoothly.

The developers working on this platform are quite approachable and well-versed in the requirements of our firm. Their understanding of our organization's needs, as well as their eagerness and willingness to help us reach our goals, is a big deal.

There is always the chance to check with the team and ask that a feature be added to your account if one isn't already there.

It is possible that this platform will provide us with many additional functionalities that we have not yet completely explored. Utilize digital tools such as memberships, newsletters, and other forms of advertising to develop and monetize your following. There is no need for coding.

There are a lot of useful tools that this platform can offer that we haven't used yet that will help us make our community experience beautiful.

I would strongly recommend this platform to any serious businesses that want to give their users a great experience.

Inconvénients

Feature limitations on artifact submission

Avantages

It gives an answer to most of the administrative and other kind of needs of our Cultural No Profit Association. The founders of Raklet have been and are open to our requests and we found a very positive collaborative dialogue with them.

Inconvénients

At the moment
- I do not understand how I can get the complete list of all the anagraphical, fiscal and administrative data related to all members (this is our most important administrative need). For each member we need to show: Name, Second Name, Italian Fiscal Code, date of request and date of acceptance of the Association, address and email or telephon number, if he is Active or not. If we receive a Fiscal Visit we have to present easily the complete list of all these data of all our members.
- Raklet does not still allow to keep a register of Contacts of Persons that are not yet MEMBERS. Therefore we cannot envoy Newsletter to them, nor envoy promotional messages or Invites.
- The graphic possibilities of Newsletters might be potentiated.
- It might be good to let New Members of our Association to read Italianinformations about Raklet and few but clear instruction about its use.
- It might be developped the use of Raklet as Social Network of Members.
- It might be developped the use of SMS for the payment of the fees!

Avantages

the poor service and communication make it difficult to comment here. For a time, the renewals and notices went out smoothly, then, for no apparent reason, they stopped. Then, many memberships were deleted, again. no reason for this was given.

Inconvénients

Not consistent. The updates seem to "break" processes that had been working fine.

Avantages

Raklet is very handy if you like to have a membership management tool for your association in combination with a private social network for your members. I really like the approach to sharing new developments in the community. All functionalities are mainly focussed on customer needs and once they are developed they will be released to other organizations as well. The Raklet team is very friendly and is willing to help and assist with any adaptions and where ever possible. Their development prices are quite competitive.

Inconvénients

It seems to be an ongoing project where major developments can be only expected if paid for. This means that basic functionalities should be checked before a decision is made. Adaptions will cost you extra. A high number of smaller developments are risking to get a kind of "messy code" - Therefore, in my opinion, a basic revision of the Raklet code every now and then would be a reasonable measure.

Avantages

- The possibility of managing the administration, organisation and communication of a big Association of thousands members
- the possibility of solving problems quickly through chat or Skype call
- the possibility of organising crowdfunding
- the kindness of the staff

Inconvénients

- some graphic limitation
- as far as I know, it does not preview the possibility of sending Newsletter to people outside the Association, but only to registered Members. But it would be useful, to promote the Association and the events.

Avantages

the software manages the activities from A to Z

Inconvénients

the summary of payments is difficult to read. the list is by payment date and not by activity payment

Avantages

The system is user friendly and customer support is outstanding!

Inconvénients

Getting new implementations or having to pay for them as Raklet is still a work in progress.

Avantages

Setup your membership plans, collect new ones online and the system will take care of renewals and follow ups for you. You can use their newsletter functionality to send newsletters.

Another great feature is their event management check-in. We can sell tickets online and at the door. We can easily check-in guests and follow up after the event accordingly.

Avantages

It allows us to handle a huge amount of members profiles (more than 15000) for an inexpensive monthly fee.

Inconvénients

I wish there was a way to apply a tag to more than a profile at a time

Avantages

We had many very specific needs, and the Raklet team was super responsive to assist us in meeting those. Our organization is entirely volunteer-run, and we needed things to be pretty simple. We also needed our members to have a lot of control over what information gets posted publicly and what is available only to site administrators.

Inconvénients

It would be nice if there was a little bit more of a way to explain the various built-in member fields to our members, so they know what information is sought.

Avantages

Raklet has a lean and well thought architecture that provides you the most important features you need for membership features. It looks familiar from day 1 and is easily usable by staff without extensive training.

Inconvénients

Well, we are currently working on a feature to customize Raklet to insert a specific type of membership information. If we fail on that, its customizability would be the least liked feature but currently that is not the case.

Avantages

We were looking for an "off the shelf" software package that would continue to grow and adapt over time, offering more services and a more professional feel than the old bespoke membership system we had. It has transformed the member experience and Raklet have listened to our needs and tried to accommodate. As a small NGO our resources are limited, so this works very well for us.

Inconvénients

The need to customise certain aspects (e.g. country categories) is good, but also takes time and extra money.

Avantages

It's really easy to import members, assign dues and collect payments online. We use it for membership management at Center for Financial Inclusion at Accion.

Inconvénients

Nothing in particular. It works like a charm.

Alternatives envisagées 

Pourquoi passer à Raklet

Avantages

Even though there is a distance and hour differences your staff is pro and helping a lot.

Inconvénients

Some of your procedures are not user friendly.
And you are expensive for turkish market

Avantages

We are using Raklet in one of our association. We collected membership fees using mail and sms services. We easily announce events and sell tickets via Raklet. It solved many of our daily problems.

I recommend it!

Inconvénients

Filtering could be a bit better. It is easy to use though.

Avantages

its prices are q reasonable.... the customer service do follow up and feels quite personabl

Inconvénients

its clunky
not easy at all to manage business accounts and individuals
data download is unreliable
Also the platform for mailing out is very rigid and not much design capabilities a

Avantages

It is really modern and easy to use. All the apps are connected so you can use CRM, Email Marketing, Mobile Apps, Membership Management all in one place. Support team is really helpful as well.

Inconvénients

Nothing in particular. Custom development is affordable as well. Any feature we need is built by Raklet team.

Avantages

We can filter members on any title and we can add extra tags. Than could send sms and emails via the same platform easily.
It is also great that members can source and communicate with each other. So the system works like yellow pages.

Inconvénients

The customization features could be more

Avantages

We're using Raklet as our CRM for our members and prospects.

It's really powerful as we can use filters to create segments and tag people as we need. We can easily identify members more likely to donate or join our events. Reporting is really easy and we can get a lot of insights out of the platform. Highly recommended.

Inconvénients

I'd like to see more apps in the Raklet App Store.

Avantages

I think that this software will allow me to create the membership site I want to

Inconvénients

Whilst most of the site seems quite intuitive and straight forward to use, some of the technical bits require you to be knowledgeable about software design / have website knowledge to use such as adjusting the layout. For me this is beyond my skill level however for someone in IT it's probably really simple.

Avantages

It is pretty easy to use and support has been helpful with issues we have.

Inconvénients

Some things take a little more technical skills and you almost have to code to make it work. But support has been helpful

Avantages

Raklet is a point solution for our donation system. It is designed for effective collaboration and social networking and managing our complex deals with members and donors. It is also useful and nice tools for small to midsized civil societies and NGOs.

Inconvénients

Some menus and forms are a little bit confusing. Workflow and knowlgedge management are not flexible enough.

Avantages

Easy to configure to your specific needs with all the tools provided.

Inconvénients

All my questions have been answer successfully up to now. No complaints at all.

Avantages

The speed of response by managing your goals through the cloud makes this product one of the best in its kind

Inconvénients

perhaps his only flaw is the little use of colors, although it can be said that this gives him sobriety

Avantages

It's highly customizable and the interface is easy to use and understand

Inconvénients

Sometimes it has bug fixes/ contact tags are not properly saved

Avantages

It has a clean design. I like the use of white space.

Inconvénients

When searching for an organization, if you put a space between words, the search will say "not found" because the app has concatenated the name string. Also, the Become a Member page doesn't allow the user to back out, you either have to complete the form or close the app.

Avantages

It’s quite easy to use and setup, options for my local country currency which is great. Software is highly flexible and transparent with regards to future updates.

Inconvénients

I haven’t been using long enough to experience any negative issues that would be considered a con at this point. They are real clear with what can and can’t be done.

Avantages

SMS and mailing processes have a very easy workflow. The results can monitor very effectively and you can extract the reports.

Inconvénients

Some forms and automation functions are not user-friendly. And the special fields that you are defined during upload cannot link to the forms or new user application screen.

Avantages

-You can use tags to classify the members. It allows you call them back when you need.
-Organazing events and charging for the events much more easier.

Inconvénients

Social network can be improved with more function. It is just allowed you to message the other members.

Avantages

I like that I can finally keep all my members organised. I also have the ability to send newsletters from the software RAKLET.

Inconvénients

I would like to see that receipts are sent out to members automatically when they pay such as an invoice upon payment.

Avantages

Very user-friendly.

Inconvénients

None, so far.

Avantages

Easy to use and has all the info we need

Inconvénients

Sometimes it goes down for a while. Not

Avantages

Its logical process flows and ability to capture payments at events,

Inconvénients

Still need to maintain separate website...an integrated system would be nice.

Avantages

My members are able to easily access proof of membership, and log ins are easy, easy customization on computer

Inconvénients

The mobile App itself is pretty glitchy .

Avantages

A great feature that this software has, is the event management check-in. And its functionality for sending the newsletters.

Inconvénients

It does not allow us to keep a record of Contacts of the people that are not members