WildApricot

Avantages

Even people with no computer know-how can easily used this app.

Inconvénients

Computer glitches may occur. One need to update the program every now and then to avoid errors in entries.

Alternatives envisagées 

Pourquoi passer à WildApricot

Avantages

For our organization, Oregon Potters Association, it has helped to solve a number of our problems. For example, not only do we use the platform to get membership dues, we rely heavily on the directory, and well as having a place to get our members to register for upcoming workshops and sales. It really is great!

We are about to connect Quickbooks to our website, which we really think will help us. We have a big pottery show once a year where sometimes 200 + members sign up to participate, it is always complicated on our end- because they pay a down payment to reserve a booth (like $50), and then we need to collect the remainder of the booth fee (like $300) when it gets close to the show ( about 8% cancel so they don't have to pay the remaining fee but we keep the registration fee)- I spent last year adding invoices manually to each participant, because I don't think WA has a way to do split-payments and it was a bloody nightmare! - but Quickbooks integration will surely help us this year, right!?!?! Please tell me it will 🤣

Inconvénients

I'm still trying to figure out the best way to do newsletters for non OPA members. It seems that a non-member could sign up for a newsletter, and then their email is in our system, but it kind of gets muddy when we want to only send a newsletter out for our members (member only events, get togethers at peoples houses, etc. ) and public events (come to our big pottery show). I also get confused then, when I see all of the numbers in the system - who is a member and who do we just have their email. We sometimes write grants and we like to share our reach for certain events we do - it would just be nice if it was clearer to separate the members/non members in our system. Maybe there is, and I just haven't quite figured it out.

Avantages

The promises we were told that we could use our existing wordpress website with WA handling events, gating content, etc.

Inconvénients

That the onboarding and support reps do not having training on how to set up WA with an existing wordpress website. We've wasted 2+ months with email and chat loops without answers and with support reps that provide conflicting information

Avantages

Our whole ski club is run using Wild Apricot. It's a very comprehensive system to broadcast events, track registrants and collect payments. As director I found it extremely helpful to oversee event status, and track sales as they occur.

Inconvénients

Admin access needs to be more granular. Giving someone admin access exposes major parts of the system. Our need is to limit admin access to a specific event or event grouping. Considerable computer experience is necessary to manage the system and our volunteers don't all have the same level required. This puts the system at risk of unintended damage.

Avantages

WildApricot provides an excellent platform for the website for our arts and crafts guild. The website development tools are powerful and easy to use and customize. The platform allowed us to build our website ourselves without incurring costs for an outside web developer.

Our organization is membership-based, requiring that all participants in our events and activities be current paid-up members. The Wild Apricot platform ensures that this criteria is met at all times.

Great membership and event management features include customizable membership and registration forms, a helpful mobile app for administrators, easy payment processing, and effective search and reporting tools.

Inconvénients

The main limitation of WildApricot for our organization is the inability for a individual to hold more than one category of membership at a time.

Avantages

they promoted ease of use, quality of support, ease of launching and transferring data from last provider. None of those were accurate.

Inconvénients

ease of use, technical support, transfer of data, general user interface

Avantages

Most efficient platform. It genuinely supports manhour savings. What takes 100 manhours to achieve, is literally less than 20 manhours to achieve using all features of wild apricot. Imagine an 80% cost savings on manhours!

Inconvénients

Email verification during registration. Unfortunately, some register with an email error. If there were an email verification during registration, it would further save manhours in contacting the registrants to correct email error.

Avantages

It allows me to have a secure place to make tickets to a class I teach for injury prevention.

Inconvénients

I wish there was a way to incorporate more admins at no charge and more geared to classes not fund raising.

Avantages

I have used wild Apricot to build 4 websites since 2008 and several sites are still issue today.
The User Friendliness in Building a website for a non-developer. The COMPLETE features to include e-mail marketing and SaaS. (Members can join and update their details and register for events.

Inconvénients

Storage space can sometimes limit keeping organizational files in the cloud. I would like to set more udpated plug and play web pages.

Avantages

It is generally very easy to use and we have really good success with member use.

Inconvénients

My main issue, and it's a big one for me, is that there is no live support. I just can't accept that there is no way for your company to offer support personel for training or trouble shooting.
The other important thing that could really be useful is the reporting. The options are not great and I find it hard to get data in a way that could be useful for our organization.

Avantages

Great and easy software to use. Would recommend to anyone

Inconvénients

I have no complaints about the software

Avantages

When we first got the system, it was very comprehensive. We were able to get a trial to set up everything before we went live

Inconvénients

There are two different mail systems/clients. Very fractured. Support is non-existent. There has been zero product improvement, in spite of multiple large price increases.

Avantages

One of the things I liked most about Wild Apricot was its user-friendly interface and ease of use. Navigating through the platform and accessing its features was intuitive, making it simple to manage and maintain membership-based organizations. The ability to customize the website and membership portal was a standout feature, allowing for seamless branding and personalization. The event management module was comprehensive and made organizing and tracking events a breeze. Additionally, the integrated email marketing and communication tools were effective in engaging with members.

Inconvénients

While Wild Apricot had many positive aspects, one thing I liked least was the limited flexibility in customizing certain aspects of the platform. There were some design limitations, and advanced customization options required technical expertise or assistance from support. Additionally, the reporting capabilities, while adequate for basic needs, could have been more robust with additional analytics and data visualization options. It would have been beneficial to have more flexibility in tailoring the platform to meet specific organizational requirements.

Avantages

The customer support was good as its live chat and email. It facilitated a members only database. There is a mobile app and supports mobile payments.

Inconvénients

It links with Wordpress but has limited other integrations. Does not have advanced social media intergrations.

Avantages

A single system for membership, content management, and event planning

Inconvénients

Email systems between membership and events are inconsistent (two separate systems). Difficult to set up, Zero product improvement or enhancements, poor customer support. Very dated GUI

Avantages

Event management and the updated email formatting

Inconvénients

Price rise in 2022 is not commensurate with the level of improvements and the lack of support from human beings

Avantages

Product is full-featured and the least expensive for a small non-profit on a limited budget. Of particular interest were membership management features, including self-service join, renew, and update. Also critical was event management and integration with membership, since the organization's main publicity and fundraising activity is a large bike ride. Web site integration was also attractive. Good platform for communicating with members and event participants. Payment processing integration for memberships, donations, and event registrations.

Inconvénients

Lacked QuickBooks integration, although the organization's treasurer at the time did not consider this a needed feature. Lack of volunteer management, though that was not considered an essential feature at the time of review. Web site integration works best when using the built-in CMS. Integration with WordPress, the organization's existing CMS was largely successful. However some issues did arise with the forms for things like memberships, donations, and event registrations, especially on Apple devices.

Avantages

The simplicity yet robust nature of this software is awesome. The user-friendly setups and ease-of-use make it an effective tool to help manage various facets of the organization. Many screens are at-a-glance summary overviews while others provide sufficient detail to meet a variety of needs. Many of my volunteers are elderly and they can navigate the system just as ease as a techny-teenager. The system is user-friendly enough that, if you are in it every day, it is not cumbersome and, if you are an infrequent user, it is quite intuitive.

Inconvénients

While I like many things about the software, I only wish there was a way to (1) track volunteer hours within member profiles and (2) have the ability to use more than one payment system (I have a 501c3 and 501c4 organization with different financial needs) so I wish I could manage both within the same software system. So, those are big wish list items that I hope come along in the future but so far those are manageable through other less than ideal means. Otherwise, on a daily basis, there is very little I have issue with within the software.

Avantages

With the baseline requirement for membership management completely fulfilled by Wild Apricot, we have found considerable value in the events management features to manage training courses, and the mass emailing features for communications. Of course, solid invoicing and payment processing are also very important. Overall, the user and administrative experience with Wild Apricot is satisfying and very productive. We built or re-engineered our business processes around the capabilities in Wild Apricot, to a significant degree.

Inconvénients

It takes quite a while to get what look like simple enhancements made to the search and select features within "saved searches". We don't seem to be getting attention, and the enhancements we've requested have been in the queue for over a year. The result of having to wait is that our saved searches are needlessly complex and hard to maintain.

Avantages

It offers a large selection of features and can be a one stop shop for membership tools. Although most of the features are not nearly comparable to equivalent stand-alone services, they are functional.

Inconvénients

Customer support has been quite poor. They dropped telephone support in the last year and did not provide any guidance or assistance to us when they forced a payment system change that affected our members.

Alternatives envisagées 

Pourquoi passer à WildApricot

Avantages

Our agency hosts many repeated events not only multiple times during the school year but that also repeat year after year. The ease with which events can be duplicated and edited for specific dates allows staff to set up a year's worth of events in just a few hours.

Inconvénients

We have many users creating events and Wild Apricot has only one events manager. We do have a very talented group but there is still a bit of nervousness since events are unable to be compartmentalized by a user or a department. PayPal payments are collected into one bank account and have to be parsed out after receipt by registrant as to which account the funds need to be deposited. We would like to have payments tied to department accounts for each event and pass that info through PayPal to our Fiscal Department.

Avantages

The main reason we went with Wild Apricot was for the membership database. It is great to be able to keep track of all members, and be able to search by category.

Inconvénients

would love a more step-by-step process for setting up the webpages. This is not my area of comfort

Avantages

Easy, quick, and efficient transition over to Wild Apricot from other website types such as WordPress, Weebly, and other member platforms. Excellent for small to mid-size organizations to consolidate all needed features and tracking/reporting in one place.

Inconvénients

The only weakness is the choice of new "themes" to help speed up a new website. You can certainly do almost anything you want with the templates... but the ready-made themes make it so much better (and easier). Just need to keep the sample themes up-to-date and competitive with WordPress... so the organizations are happy with the basic choices available when they are deciding to move to Wild Apricot.

Avantages

We are able to use PayPal and Stripe- we had recurring payments set up- easy to use those vendors/

Inconvénients

We are able to use PayPal and Stripe. Now WA want to charge us 20% more a month unless we switch to THEIR preferred vendor. We have auto renew and this will cause us to lose members, and we do not like the format of their vendor. We were given LESS than 60 days notice and basically told " it;s our way or Tuff" Thousand of small non profits are effected. this really stinks.. DON'T USE WA! Terrible customer service