Docebo

Avantages

User friendly and many for features for admins

Inconvénients

actually, can say no. so far I am experiencing good.

Avantages

With Docebo, our Education Services team can easily create and maintain a personalized learning experience for our customers. The user-friendly admin functions make it effortless to build our pages and update our courses. Additionally, onboarding new admins is a breeze, especially with excellent support resources like the Docebo Community, Knowledgebase, and University.

Inconvénients

We have encountered difficulties in meeting our organization's requirements for managing certifications with Docebo. Specifically, we have needed support from our customer success manager regarding managing deadlines, renewing certifications, and archiving enrollments.

Avantages

Customer Service Experience - Support agents are super helpful
Knowledge base is built out - the amount of courses, knowledge base articles, and the Docebo community for peer learning is again super helpful

Inconvénients

- No option to archive courses, only put under maintenance
- Our org needs to have more power users permissions, to avoid the amount of super admins we have
- Lack of customization on pages. I would love to see more widgets, upgraded designs, and more meaning I wouldn't have to spend time learning what HTML/CSS hacks will work for me.

Avantages

Options for customization, add on features such as Coach and Share, versatility for use cases, continuing to innovate new solutions for users

Inconvénients

Legacy pages are very clunky and make the admin job tedious.

Avantages

The system itself matches almost all of my company's various L&D requirements. Both internally and externally. To top things off, the support from the account manager and their customer education team is superb.

Inconvénients

Overall, the system is able to meet our requirements. That said, it would be nice if I can setup admin accounts that come with hands on support coming from the system. A full tutorial experience for other admins so that will handhold them while they're still new. This would lock or consistently/persistently produce pop ups while a main admin feels that the sub admin is still inexperienced.

Docebo was comprehensive in training me, but it seems that too many people do not know how to search for documentation on their own. Forcing such individuals to experience a super spoon-fed experience may be what's needed for some individuals.

Alternatives envisagées 

Absorb LMS, Cornerstone LMS, TalentLMS et Litmos

Pourquoi choisir Docebo 

One system, I can't enter the name because the pop up isn't allowing it. This system was built in Japan and it was essentially a glorified SharePoint. The system listed in this review was chosen by our Japanese counterparts. They are now evaluating shifting from that system to Docebo.

Pourquoi passer à Docebo

Docebo checked our organization's complex needs more than these other products.

Avantages

Our company needed to combine both external and internal training content from several LMS and merge into one central LMS. The ability to set up branches has allowed us to do that while still allowing customization and controlling the type of access needed for each departmental usage.

Inconvénients

Reporting feature (as with all LMS I've come across) is still not robust enough in it's customization features. We still have to export raw data into another application to get the reports we need.

Avantages

Docebo has been very helpful in standardizing our training for both our employees and customers, and making it possible to conduct a lot of training asynchronously, drastically increasing our reach and reducing the amount of time and travel spent by instructors.

Inconvénients

Reporting, My Team features, gamification & eCommerce integrations

Alternatives envisagées 

Absorb LMS et Cornerstone LMS

Pourquoi choisir Docebo 

Absorb was not meeting our minimum function requirements

Logiciel antérieur 

Absorb LMS

Pourquoi passer à Docebo

Ease of use, system functionality & implementation support

Avantages

I love that people are able to share their own content, our most popular content comes from people within the business and this platform is ideal for capturing and encouraging internal knowledge sharing. It is also really easy to customise for different viewing audiences.

Inconvénients

I wish the formal (courses) and informal (user shared) learning content could interconnect more easily, it's not a deal breaker, but would mean I don't have to maintain two content libraries.

Alternatives envisagées 

Adobe Captivate

Pourquoi passer à Docebo

The coach and share side of the platform was well ahead of other competitors in terms of features and design.

Avantages

Outstanding support by implementation team, able to manage three distinct and separate training programs on one platform (Customer, Partner, Internal), Intuitive interface for Admins

Inconvénients

Versioning of training material from Central Repository, Exam score history, learning plan functionality

Avantages

I like how we are able to create a professional learning environment and brand it to match with our corporate look. We are able to manage a lot of content and categorize it so that each different type of learner can find what they need

Inconvénients

Some operations are repetitive and require a lot of clicks because certain areas of the site are aging compared to others and haven't been streamlined as much.

Avantages

he overall experience with the Docebo Learning Management System (LMS) has been outstanding. Docebo offers a robust and user-friendly platform that streamlines the process of creating, managing, and delivering training content.

One of the key strengths of Docebo is its intuitive interface, which makes it easy for administrators to upload course materials, track learner progress, and generate reports. The platform's customizable features allow for the creation of tailored learning paths and the incorporation of multimedia content, enhancing the overall learning experience.

Docebo provides a seamless and engaging learning environment from a learner's perspective. The platform is accessible across various devices, ensuring flexibility and convenience for users. Its interactive features, such as quizzes, surveys, and discussion forums, foster collaboration and knowledge sharing among learners.

Overall, Docebo stands out for its user-friendly interface, customization options, and interactive features, making it a valuable tool for organizations seeking to enhance their learning and development initiatives.

Inconvénients

1. pricing, 2.customization limitations and 3. complexity

Alternatives envisagées 

360Learning, Cornerstone LMS et TalentLMS

Pourquoi choisir Docebo 

The product no longer met our needs as an organization.

Pourquoi passer à Docebo

Features, functionality, scalability, and customer service.

Avantages

There are many different features and even if something is not built-in, you can usually find a good workaround for it. In the last couple of years, Docebo is more focused on improving existing functionalities which is a fantastic step into the right direction.

Inconvénients

I do believe their customer support, although fast, is not of the best quality. I often found them not knowing enough about the platform.

Avantages

We value Docebo’s user-friendly platform, which allows us to create tailored learning plans and centralize all our training materials in one convenient location.

Inconvénients

Our wish list includes enhanced options for editing and searching sent newsletters, along with improvements to the mobile experience.

Avantages

As well as all the expected functionality you would get on an LMS, you have some useful and exciting additional features that make the difference. The ability to add observation checklists (work based activities) to a course to add practical application to a course. Very easy to set up and use Gamification, with rewards earned for a whole range of activities on the platform, plus contests and leaderboards. Also the Discover, Coach and Share expert moderated, channels to support community learning. These 3 features, plus the flexibility of configuration and how easy it is to change the look and feel to suit your needs. Very few fixed structures that you can't get away from.

Inconvénients

Very little has caused issues. We have taken the platform bundled with content and didn't realise that we would have to import each item of content and then put it into a course shell to make it available to users. I had thought they would have direct access. This is cumbersome, and a bit time consuming, but about the only thing I have not been happy with.

Alternatives envisagées 

360Learning, Totara Learn et Cornerstone LMS

Pourquoi passer à Docebo

Functionality and price, how easily configurable. Extra functionality to suit a consulting organisation.

Avantages

Docebo has a lot of features and flexibility. We have the Discover, Coach, and Share packages and Extended Enterprise (which allows up to 50 subdomains). We had a slow ramp-up time, but once we understood what was under the hood, we migrated all 70 clients over to the new system with over 5,000 pieces of content. 10 languages as well, which is another benefit that they offer, the language capability is great as we expand.

Inconvénients

After working with Docebo for the last three years, I have to say I don't like that they like to charge for a la carte services, instead of including them in a larger package deal. This makes it harder to sell the services to our leadership team. Add-ons keep adding up $$$.

Avantages

Docebo has a platform that we can grow into. They make updates that make the organization look good, as it keeps the learner view and/or experience fresh. The customer service aspect is very good - there is a chat & a knowledge library & community at your fingertips. And they have a system of upvoting ideas that the community may make.

Inconvénients

When setting up your system, there are a lot of things to do. One of the frustrating things can be the number of clicks to create something.

Avantages

Ease of use and overall functionality of the platform. The reporting is customizable so that those that need the information can receive it automatically every day, week, month or yearly.

Inconvénients

Since we have over 2500 employees it did take some time to setup since we integrated this platform with our payroll system.

Alternatives envisagées 

360Learning

Pourquoi choisir Docebo 

They no longer were support their platform

Pourquoi passer à Docebo

Speaking with some of our suppliers it turned out that they were also using Docebo and highly recommended them.

Avantages

Docebo is an excellent learning platform with a simple to use interface. The way information is presented has been designed to promote effective and effortless learning. I have been using Docebo for all my educational training and find it incredibly easy to use.

Inconvénients

Although the interface is user-friendly, it would be beneficial if all lessons were accessible from the main page once logged in.

Avantages

What I like most about Docebo is that, after completing a lesson, you get to take an assessment that checks your understanding of what you’ve learned.

Inconvénients

The user interface can be improved a bit more during the lesson, and the load time for scores can be better.

Avantages

The platform allows for flexibility in how we deliver the learning experience, it performs rather well without frequent bugs or crashes - stability is really important for us in the organization.

Inconvénients

The cost could be lower, you need to invent workarounds for things that should be easily accessible, for some useful features you need to use the clunky API (downloading content off LMS)

Avantages

How it helps to connect the team and provide knowledge all together and can access anytime you want to know about product.

Inconvénients

There is no cons as everything is great and helpful

Avantages

The modern interface and intuitive handling allow you to quickly learn new content. This saves time, which means the training effort can be optimized.

Inconvénients

There are extensive customization options, but not all individual use cases can be implemented.

Avantages

Overall love using Docebo! It is easily branded to your organization, has lots of availability with reporting, Docebo team members are extremely pleasant to work with, and the platform is generally pretty intuitive. We get lots of compliments on the look of the LMS. We appreciate the release item changes and the desire to remain competitive in the market with the features available.

Inconvénients

The capabilities within content creation in courses and notifications. The basic HTML page is very challenging to work with and you don't receive the same modern/ aesthetically pleasing viewing experience that you do when using other 3rd party tools. The notification experience is very basic and doesn't allow for much customization or the ability to preview and play around with the notifications.

Avantages

Docebo has amazing community features that support peer learning and training from multiple angles. The integration of channels, learning plans, and Docebo's Discover, Coach & Share functionality enables the creation of highly effective learning journeys.

Inconvénients

The difficulty of making quick adjustments to the product (though understandable in a large company).

Avantages

The ease of use for learners as well as the administrator. Learners can access their personal activity with just a few clicks!

Inconvénients

Reporting can be too simple. I would like to run more in-depth reports.

Avantages

Gamification features, Learning plans, ease of use, Learning management, engagement, branding

Inconvénients

Certificate template is really poor, setting up power users could be easier

Alternatives envisagées 

360Learning

Pourquoi choisir Docebo 

Aviva was really basic and simplistic - We could not choose our courses from a library like go learn and we could not use it as a learning management system

Avantages

I love the way users, courses, lesson plans, and reporting are organized. I can generally configure the platform to do what I need to do regarding managing users and tracking course completions/scores. I also love how the dashboard and buttons can be customized. I was able to configure the look and feel of the platform to match our branding.

Inconvénients

My least favorite aspect is the difficulty of trying to troubleshoot bugs in the system. We've had some tracking issues without Docebo Marketplace content that haven't been able to be resolved. When I have to ask IT for help, my requests are generally unresolved.

Alternatives envisagées 

360Learning

Pourquoi choisir Docebo 

Learning 360 doesn't have anywhere near the features Docebo has available. The user interface and course screens are very basic and not customizable.

Logiciel antérieur 

360Learning

Pourquoi passer à Docebo

Ease of use, intuitive navigation, branding, and reporting options

Avantages

Configurability of the products allows us to pick and choose what features are available to our learners and how each feature is used

Inconvénients

Reporting and Learning plan duplication are lacking

Avantages

- Once you understand the foundational elements of the LMS, it is easy to use.
- Features and settings for courses and learning plans are easy to navigate.
- Fantastic customer support on the technical side.
- Pretty good options and ability to create an optional course library for learners.
- Easy to build pages, courses, learning plans, catalogs, channels, etc.

Inconvénients

- Lack of customization when it comes to different pages.
- Some items you would assume would be an included feature, but are not present.
- Requires some prior knowledge of API and SAML to make full use of the LMS.

Avantages

Intuitive, customizable, great customer support. Offers many useful functionalities

Inconvénients

lacks some functionalities regarding doing things in batches

Avantages

Docebo shines with its wide array of learning tools and resources. The ability to customize learning paths for different users is a game-changer for me. It's streamlined the training process for my team, making it easier to track progress and engagement.

The platform is user-friendly. I found navigating through courses, creating content, and monitoring learner progress straightforward from the get-go. This ease of use has significantly reduced the time I spend on administrative tasks.

Inconvénients

Integration Challenges: While Docebo offers integration capabilities, I've encountered some hurdles getting it to seamlessly connect with other tools we use. This has sometimes led to workflow inefficiencies and a need for workarounds.

Avantages

I liked the Implementation team that I worked with, and I have loved my support team. They are very helpful and cheerful.

Inconvénients

The appearance -- what you can do as a basic administrator to make the sign-in page look amazing is limited. You really need to hire outward to get it to feel like a beautiful "website".

Avantages

I like that Docebo has a network of tools and resources to support learning in our company.

Inconvénients

Some of the navigation in Docebo is not productive and I would like to be able to quick key things to get to where I want more productively.

Avantages

Easy of use in setting it up, the service provided is exceptional, you can customize it to your organisation

Inconvénients

The time it takes for them to development new areas / add ins

Avantages

The customization that allows me to make the platform look and behave how I want it. I don't mention any other features that are standard or expected from a learning platform because I don't have to worry about them. They are all there and ready to use in a clear and easy way.

Inconvénients

The interface is inconsistent. The entire product feels like a continuous project, which obviously it is, in a way that's not always good. At moments you feel like you're time travelling to years past and working on an old interface.

Avantages

Ease of use, learn as you go, support is there when you need it. We chose it because it reporting tool and continuous enhancements.

Inconvénients

As a tool it is great no biggies. One of my pet peeves is that when exporting users profiles, the default is: do not include headers. Allowing power users managing channels to delete comment from their channels. At this time only SuperAdmins can delete a comment. More out of the box integrations with HRIS system. Many clients want to manage their training from their system, and need two way communication between systems. Without to having to get programmers into the mix.

Avantages

I like how they listen to what their clients need. They adapt, provide options, and allow their clients to get what they need.

Inconvénients

If you get Docebo as a third party from a different provider, your options would have limitations as some features are not available, like when you directly get to Docebo

Avantages

Whether you have a small team or a global workforce, Docebo scales effortlessly. Its cloud-based infrastructure ensures seamless access, even for remote learners.

Inconvénients

Docebo’s pricing can be like solving a tricky puzzle. You gotta know what you want to pick the right plan.

Avantages

Docebo is flexible to meet the requirements of our external, enterprise business as well as our internal company training and compliance testing.

Inconvénients

There are still some inconsistencies with similar features that aren't always obvious from the start.

Avantages

1. Scheduled reports - we're able to feed data to a dashboard and send daily reports to other users with ease
2. Groups and enrollment rules - users are automatically assigned to courses
3. Pages - let's us organize and market content according to programs and use
4. Notifications - we're able to push event reminders to users
5. Workday Integration

Inconvénients

1. Helpdesk - some answers from the Helpdesk are not accurate
2. Built-in dashboards - not customisable and not very useful for our organization so we had to create our own

Avantages

The ease of use, flexibility in delivery model of material, and the variety of products offered.

Inconvénients

Customer service model can be tricky to navigate at times. Chatting isn't always easy when trying to explain a problem.

Avantages

- Ability to personalize each audience's experience.
- Ability to customize pages through HTML and CSS.
- User-friendly admin interface.
- Option to set up and customize power user visibility in great detail.
- Robust documentation and very well-prepared support team.
- APIs and bulk action options which make administrative tasks far less time-consuming.
- Great integration options.

Inconvénients

The ILT setup could still use some improvement. For instance, while we can build several sessions within the same ILT course, we cannot assign different training materials - all cohorts get to see the same e-learning modules, which is not ideal if access should not be allowed pre/post-event.

Avantages

We like the general ease of access and the fact that Docebo consistently updates their product line.

Inconvénients

In some cases they are slow to update some critical areas.

Avantages

Docebo is working to grow their platform, and is gathering feedback from their customers to make sure it's going to meet their needs. As an extended enterprise customer we have specific needs that many LMS vendors can't meet, but Docebo wants to expand their footprint in that market, so they are listening. They also have a growing community of users that engage with one another and want to see the system evolve.

Inconvénients

While they are working to create innovative and engaging functionality, sometimes they move too fast to get it out the door and it's not ready yet or move on from older functionality that still needs optimizations.

Avantages

Easy to use - intuitive platform, with a lot of features.

Inconvénients

Further case scenario testing is required before deploying a new feature. We went through several implementations for which we had challenges.

Also, I think there is an opportunity to improve basic existent features in the LMS, such as automated unenrollment, and course search and navigation...

Avantages

Overall based on many different previously used LMSs, it's like night and day. Docebo is so much easier to use than anything. Just hired two new team members and they both after 1 week in Docebo cant believe how much easier it is than any other system.

Inconvénients

Checklist feature needs to do much better with reporting and scheduling features.

Alternatives envisagées 

Continu

Pourquoi passer à Docebo

Had more capabilities and custom abilities. Easier to program on backend.

Avantages

Docebo is a user-friendly platform that allows you to build customized and intentional learner experiences.

Inconvénients

While the out of the box reports can get you most of the metrics you need, the labeling of reports and they way they organize the data isn't always the most intuitive. The custom report builder can do most things, but getting to your final result isn't always an intuitive experience.

Avantages

What is most amazing about Docebo is the capability to customize the platform in terms of learning experience and overall training organization.

Inconvénients

All the coins have two faces, the cons in Docebo are related to the pros: the strong customization capabilities make the platform administration complex, and it needs to have a high level of specific knowledge.

Avantages

Overall, I was very impressed with Docebo's content management system. It was easy to use, flexible, and integrated well with other learning management features. I highly recommend it to anyone looking for a powerful and user-friendly content management system.

Inconvénients

There are a lot of features and options, and it can be overwhelming to know where to start. However, Docebo also provides excellent support, so I was able to get help when I needed it.

Avantages

I really enjoy using Docebo as a platform as I can manage all my users' progress, manage courses with ease and update the content without having to remove and upload courses. I love that it is easy to access for other users, and that it handles technically challenging content well too.

Inconvénients

I struggle on occasion with the admin menus - there is a lot to sift through and it could do with being reorganised.