Docebo

Avantages

Nous aimons le fait que le logiciel croît et évolue constamment et nous a permis de progresser au-delà de ce que nous pensions initialement possible. Nous aimons aussi le partenariat que nous avons avec Docebo. Nous estimons que notre entreprise compte vraiment pour eux et qu’ils sont à l’écoute de nos besoins et utilisent des exemples pour nous aider à résoudre tous les problèmes.

Inconvénients

Le logiciel grandit et évolue rapidement, on a parfois l'impression de passer rapidement au produit suivant plutôt que de développer pleinement ce sur quoi il travaillait. Le produit ou la nouvelle fonctionnalité peut être complet à 95%.

Avantages

I like that it does the job of 3 different programs where I work. Now I can do all my work for my customers in the one platform. I can even send emails and notifications straight from Docebo. I also really like to Docebo Community. If I have a question or am just looking for some tips, I just search the community or post a question in the community and I will get a few replies. But if I don't want to ask the community, there is always someone willing to help from Docebo.

Inconvénients

As a super admin, I am still not able to look to see what notifications or emails were sent to someone or if they opened the email or not. I would like to have access to notification/email logs.

Avantages

Docebo is a solid choice for a corporate LMS. Features currently meet most needs for running compliance and professional development learning programs, and a lot of the newest features/roadmap plans are ambitious and exciting. The development team listens to the needs/wants of the Docebo Community and introduces new features/advances quarterly, which is enough to make you feel like there is true progress but not so speedy as to be difficult to keep up with. Recent changes enabled batch unenrollment and archiving, which is really handy. The Docebo Community is a friendly place to get answers and workarounds, when needed. Customer Support has been decent and occasionally exceptionally good.

Inconvénients

There are some significant drawbacks to the notifications feature but a new notifications engine is on the way next month, so I'm optimistic that some of the things I want to see will be coming or at least possible in the future. Not all entities can be duplicated (learning plans, etc.) which can be cumbersome. There is no real way to retire a course so everyone has some version of a workaround; that's not great.

Alternatives envisagées 

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Avantages

- Great API offering a lot of freedom to build many tools around Docebo and customize the experience within the platform. This is the strongest advantage of this platform and its true competitive advantage - Lot of options for personnalization within the platform - Good reporting - Very quick customer service

Inconvénients

- Takes a while to learn and get comfortable with the tool - Some features seem abandonned by the product team with no plan to improve the experience - The product team needs to be more transparent with what's in store in the roadmap - UX is inconsistent

Avantages

ur team appreciates that there are meaningful enhancements to continually create a better admin and user experience, which is why we have added it to our long-term roadmap. I personally appreciate the admin support chat and email team.

Inconvénients

the need to have an in-platform authoring tool that is robust, interactive, and has more options and tools. They just launched a version, but it is very basic. This would allow us to launch the platform globally, as other regions need in platform authoring. The other piece is that Docebo has a Salesforce-type technical approach, where they have premium partners that can assist with dev and API work.

Alternatives envisagées 

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Logiciel antérieur 

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Avantages

It's a very user-friendly LMS that focuses on customizability and design. Unlike other learning management systems, Docebo gives you the tools to design pages, courses, and learning plans with the user in mind, allowing you to make engaging learning experiences rather than signing in to check off training in a 'system'.

Inconvénients

The notification system, while very flexible and customizable, is a little hard to use when you get more than a few notifications. Keeping track of each one becomes a little difficult.

Avantages

I really like Docebo's interface and ease of use. Both admins and learners can navigate the platform with ease. Docebo's community offers great ideas that Docebo implements and that gives users even better functionalities.

Inconvénients

the pages and menus areas could be easier to use. more gamification features.

Alternatives envisagées 

Pourquoi choisir Docebo 

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Avantages

First, the people. Knowledgeable about their product and services as well as those whom they compete with. [sensitive content hidden] was attentive, empathetic, and communicated incredibly well. Their library of content is phenomenal and is the learning platform has all the "bells and whistles."

Inconvénients

Restrictions on user licenses. If we have a team member not using their license, we are not able to transfer it to someone who will.

Avantages

User interface, power user and super admin access profiles, notification updates.

Inconvénients

Limitations with managing annual certifications and retraining.

Avantages

Good ease of use and comprehensive tools.

Inconvénients

Inconsistency in the account management team. I have had three account managers in one year.

Avantages

It is a robust LMS solution that has the ability to customize, scale, grow and develop with us as a company. The available features and cadence of new releases has thoroughly impressed us and we have aligned our L&D strategy with the platform and it's functionality.
To be more specific, here are the the three standout features for us:
High Customizability: Allows us to tailor the platform to meet diverse learning needs.
Scalability: Easily supports growth and varied use cases across different audiences.
Continuous Updates: Regular improvements keep the platform aligned with industry trends and evolving learning demands.

Inconvénients

To summarize, our top three pain points with Docebo are:
Steep Learning Curve: Initial setup and configuration can be complex and time-consuming.
Basic Features Awaiting Upgrades: Some key features, like the notification module and certificate app, need enhancement.
Advanced Customization Requires Technical Expertise: Certain advanced customizations can be difficult without technical know-how.

Avantages

The ease of use for end users with the ability to create custom pages to display the most relevant information.

Excellent support from the Docebo helpdesk.

Monthly updates and improvements to the system with a heavy emphasis on customer feedback.

The online learning and community to support with all aspects of the system.

Inconvénients

The length of the onboarding over a number of weeks. We would have liked a more intense onboarding course over a shorter period of time.

Some excellent data features locked behind an additional paid product.

Alternatives envisagées 

Pourquoi choisir Docebo 

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Avantages

Docebo has a very clean and usable interface for both users and administrators, but lacks in some areas which appear to be easily achievable wins. There are great ways to categorize data, and the reporting functionality is very robust.

Inconvénients

There are many constraints in Docebo that do not appear to have any purpose other than to degrade the experience and make it harder to use. It is a shame that these issues exist as they prevent Docebo from really reaching its full potential.

Avantages

We experienced a seamless integration process with our existing systems, including Single Sign-On (SSO), which was a major advantage. The platform's user experience (UX) and user interface (UI) are exceptional, offering intuitive navigation and a user-friendly design. The support from the Docebo team during the kick-off phase was commendable; their technological expertise is clearly mirrored in their customer service and technical support. This combination of advanced technology and skilled personnel greatly enhanced our overall experience with the Docebo platform.

Inconvénients

One area for improvement in the Docebo platform is the webinar registration process. It's not as straightforward as simply clicking a link, as you might with Teams or Zoom, which can be a bit cumbersome. Additionally, the platform could enhance its capabilities in tracking offline training and capturing offline data.

Avantages

Docebo presents the product information in a highly useful manner, which personally assists me in easily locating the related topics.

Inconvénients

I've found nothing yet on Docebo to be hate or disliked by me.

Avantages

It's lightyears ahead of our former LMS, but as we grow into using more aspect of the platform, the pain points are more prominent.

Inconvénients

lack of intuitive reporting (see above, cobble together various reports) and soft deadlines for LPs (IE we can't use days of validity on LPs for this reason). These are my two biggest pain points at the moment.

Avantages

Mostly easy to set up and maintain. Easy to get our program managers up and running with creating their courses, maintaining them, and attending to users.

Inconvénients

Inability to create course applications. More reporting options would be helpful.

Avantages

Docebo Learn is a intuitive LMS and easy to learn and manage while still being very customisable.There are plenty of plugins and additions to meet your organizational needs that complement the wide variety of options already included in the tool.The support structure is excellent with an easy to reach helpdesk and our direct customer contact is always easily available.

Inconvénients

Ideas or suggestions for enhancement take a long time, if ever, to be realised.The helpdesk is sometimes too rigid in the requirements to resolve a case

Avantages

The possibilities to customize and automatize some processes make our daily operations so much easier. The central repository and user management are very simple and powerful tools.

Inconvénients

Surveys and reports can be improved to ensure all data is translated into valuable information to make data-driven decisions. "My Activity" is not very useful for our use-case and it would be great to customize that board in a modular way like the menus and pages.

Avantages

Docebo creates a friendly notion in matters information and data compliance.

Inconvénients

Docebo is objective and timely in creating a robust data solution.

Avantages

The ease of use, along with all the functions available.

Inconvénients

IT help desk service could be faster when issues present themselves.

Avantages

Docebo is an LMS that is very advanced and extremely user-friendly.

Inconvénients

The reporting features have an opportunity, but a new one is coming in March for support.

Avantages

Ease of setting up and building the content in a customizable fashion.

Inconvénients

I would like to see more examples for best use cases with the many features available.

Avantages

I liked the onboarding process. They took us through the entire platform step by step, and the onboarding specialist was helpful in answering all our questions.

With Docebo, you don't have to create a new learning plan every time, unlike our previous LMS. You can create one and use it over and over, saving you time.

Their support system is great, and it's clear their staff is well-trained to provide assistance when needed.

I also appreciate the flexibility when creating learner and facilitator dashboards. I can customize to create a clean dashboard, making it easy for learners and facilitators to access their materials and live sessions.

Inconvénients

One thing that could use some improvement is how they handle learner notifications. While all the necessary components are there, it would be really handy if users had the option to create specific folders, especially for clients who prefer custom emails that can be reused. Currently, everything is in one big list, and having folders to organize notifications would make things much more organized and user-friendly.

Avantages

easy to use and administer. easy quick graphics give course status at a glance

Inconvénients

all training material has to be uploaded to the platform and certain steps completed before its visible to all users, can be very time consuming when the easier solution would be the content accessible to all users through the integration software