Docebo

Avantages

Docebo is extremely easy to use in the back and front end. Our main driver in product selection was for a platform that was easy to use and customisable, Docebo ticked both of these boxes. We leverage the custom pages extensively to highlight our different training programmes. The administration is easy and clean to use with enough options for flexibility but no too many so that it becomes overly complicated.

Inconvénients

There are some areas of the platform which are clearly older such as the user personal summary and the activities area. These areas lack some of the great features which are in other areas of the system, such as filtering and a clean user interface.

Alternatives envisagées 

Logiciel antérieur 

Avantages

I literally saved a part-time equivalent position when I switched LMSs to Docebo because the admin side is so easy to use. It has excellent APIs that are very capable of automation like user data feeds. The system is easy for first-time users to figure out and our admin team to set up and manage coursework.

Inconvénients

It does a terrible job of archiving old content.

Avantages

The personalization to the platform for my company, from simple how to, to compliance training

Inconvénients

So much to learn, but it is a development journey not only to my team but to myself as the administrator

Avantages

Ease of use for the learners and ease for admins. Loading content for course creation allows for many opportunities as well as structuring and assigning learning plans. We utilize implementation strategies for merging Workday, Teams, and SSO which makes life easier as we move to integrate our entire company enhancing employee development.

Inconvénients

As a customer, understand you are creating your own platform (with guidance). If you are not tech savvy prepare to contract assistance from someone who does know the technical language. Docebo has an incredible team and they know what they are doing but they also need to know their audience and who needs extra hand-holding in the process.

Avantages

Good customer service, onboarding support

Inconvénients

We need to make use of several additional services to get the most out of Docebo.

Avantages

The ease and accessibility to use the program without having any problems.

Inconvénients

None that I can think of, and I have used it a lot

Avantages

For our use case, we wanted a highly customizable platform that would enable us to create custom learning experiences around "moments that matter." This was simple to achieve within the Docebo platform due to the ability to segment users to provide them with targeted experiences, and the ease of use with designing pages and menus.

Inconvénients

The only thing that feels like a miss is not having the ability to send a direct calendar invite automatically upon enrollment. Instead, you receive an enrollment notification with the option to download the calendar invite. We've had some confusion with learners, and attendance issues due to the extra step required to add learning to an external calendar.

Alternatives envisagées 

Pourquoi choisir Docebo 

Logiciel antérieur 

Pourquoi passer à Docebo

Avantages

We rely on Docebo daily to facilitate our business operations as a leading provider of Marketing & Ecommerce training. This platform enables us to meticulously craft courses and Learning Plans that cater to our specific needs.Our initial experience with Docebo's onboarding support left us thoroughly impressed. However, as we transitioned to working with the account management team, a twinge of concern emerged regarding the continuity of exceptional support. Those worries proved unfounded, as the ongoing assistance and guidance we received surpassed our expectations.It's noteworthy to mention our dedicated Customer Success Manager, [sensitive content hidden], who has been instrumental in ensuring our continued satisfaction with the platform. Her expertise and commitment have played a pivotal role in our seamless journey with Docebo.

Inconvénients

We would like a search function within the Catalogue menu, so we don't have to search over 17 pages worth of content to find something specific. This will help us greatly on a daily basis.

Avantages

ease of implementation
ease of use
customizability

Inconvénients

some set-ups at the implementation stage are bit confusing: groups, channels, menus, etc...

Avantages

Feedback from our end users has been fantastic, they find the platform easy to use, modern and intuitive. We see huge opportunity in implementing existing functionality and are excited to see what's on the horizon.

Inconvénients

We are a complex organisation and reporting has presented some challenges. Whilst Docebo have been supportive finding solutions we look forward to enhancement and improvements in this space.

Avantages

Great customer support and Docebo POCs compensate for lacking features.

Inconvénients

Limited data analysis. Example, question level analysis

Avantages

Our Docebo LMS has been live since August 2023 and I began (as a one person department) implementing it in April. Docebo University was fabulous and I had most of our system set up before I started working with our implementation manager. The customization made the new system look very similar to our other digital assets. I liked being able to create a page for every volunteer catagory.

Inconvénients

I haven't notice anything I don't like so far.

Avantages

is easy to manage and set up, allows you to do many different things (e.g., gamification) without being an experienced user of the tool.

Inconvénients

I like it all, but it definitely needs to get better at creating and importing e-learning courses. it is perfect for uploading material that already exists, much less so for those who have limited training offerings and are looking for resources to enrich the offer. Definitely the creation of a better internal authoring tool and partnerships with content providers (e.g., coursera, udemy, etc.) would make Docebo the top of the top on all aspects!

Avantages

The support provided by [sensitive content hidden] is top notch.

Inconvénients

I do not have any dislikes currently, because I am too new to the role to provide dislikes.

Avantages

Learning content is a joy to manage inside Docebo. We auto-assign users to different training depending on their role and location. We generate email notifications and reminders. We are able to customise the system to our branding and change to layout with ease. The mixture of Instructor Led Training (ILT) and eLearning is crucial in the way we work.

Inconvénients

Would love to see a carousel feature which we could implement onto our home screen.

Avantages

I like that it is a feature-rich platform

Inconvénients

in some sections the search field is missing

Avantages

Onboarding process and customer service, With live chat function, they are available all the time for all of our questions.

Inconvénients

It may be specific guidance and giving example use cases.

Avantages

The customer service is phenomenal via chat and email. They go above and beyond to not only solve the issues we face but give propper context and training on how to address similar situations in the future. They train the admins to be self sufficient!

Inconvénients

Some of the features don't respond they way we, locically would expect them to. For instance, certificates can only be downloaded by power users once the learner has downloaded the certificate first. Using some courses for audit purposes, it limits the autonomy Hr has to retrieve user data.

Avantages

The ease of being able to track program success and metrics. We also love the integration with SalesForce , which manages our account provisioning and catalog access based on contacts and purchased products.

Inconvénients

Not being able to re-enroll (and get a fresh enrollment and new certificate of completion) in previously completed courses.

Avantages

The ease of usability of the platform and for storing trainings.

Inconvénients

Some functions cause the learner to have to search more than needed for a training. Reporting is not automated like I would like to be able to do.

Avantages

Love the intuitive functionality for both admin and users

Inconvénients

Sometimes I feel more testing could be done before new releases.

Avantages

The Docebo Suite offering many features with a lot of integrations. It is a fully cloud solution. Very good options for mobile users like Custom APP, etc.

Inconvénients

I personally think that Licensing model can be improved.

Avantages

I love the user interface for learners and admins. It's very easy to navigate.

Inconvénients

There are a few workflows that seem to require a few extra clicks, but I know they are working on streamlining these.

Avantages

I like that I am able to track everyone's training and be able to host live sessions

Inconvénients

The admin functionality leaves a lot to be desired.

Avantages

I really like the possibility to upload different kind of material on the platform (internal contents, elearning course and ILT session).

Gamification is really usefull to engage more people on the platform.

Inconvénients

Reports has to be implemented a bit, for example we need to count the total H of training made from ILT session and e learning course but this data is splitted by type of course.

Some functionalities are limited, for example, for ILT session if we use teams instead of Zoom we do not have the full track of information when the session is completed.

Avantages

I love the Community, Docebo University and our CSM.

Inconvénients

They are still growing and development is slow

Avantages

Stability and easy in use for everyday usage.

Inconvénients

The is always something for improve in example poor reporting

Avantages

Ease of implementation and course setup/configuration. The engineers have been professional and very knowledgeable when supporting the products.

Inconvénients

Updating user details after implementation. The import utility and process is a bit clunky.

Avantages

Ease of use, once configured, and continuous feature releases

Inconvénients

I would have made more statistical functions available and greater possibilities for integrations (API)

Avantages

Docebo is a more than complete LMS which makes it easy to lesen/teach specific content created either directly on the platform or with additional software authoring tools.What I like the most are the widespread possibilities we have because of the number of features. Even after using it for almost five years there are still functions I didn‘t know.Because if the constant development the software becomes better every month.The reporting possibilities are also a huge plus compared to other solutions. It has never been that easy to check the of a users learning experience.

Inconvénients

Because of the mentioned wide range of features it takes some time to get familiar with all functions.Sometimes I get the feeling that working on new stuff is more important than improving existing features, even through it is requested a lot.Not saying they ignore the requests, but sometimes the development takes a lot of time.

Avantages

This product really thinks about the end user and what would engage them which increases usage. There are so many benefits you can get from the add ins available and some of them you don’t even need to have their LMS to use. They have really thought out of the box on their Impact Learning!

Inconvénients

There are small pieces on the site that have potential for growth for example there isn’t a gap analysis tool for the content. This said, they do use their community site for users to log in, share their journeys and add ideas which can be picked up by their developers for future enhancements.

Avantages

We were extremely impressed with our initial demonstration of the platform, our sales rep did a great job. It was beautiful, looked like "us" and seemed to do anything we might want. Working within the free trial of the platform it was quite nice!

Inconvénients

It's complicated and expensive. I'd read about how the software was difficult to launch and upon logging in I could see why. We did self-implementation with a different LMS and I'm fairly confident that would not have been possible with Docebo. The cost was an almost immediate turn off for leadership as they were on the high end (we were considering options with native content, so our pricing included courses).

Alternatives envisagées 

Pourquoi passer à Docebo

Avantages

Docebo's user interface is one of the best out there. I was impressed with the clean look and feel of the platform which was reinforced by our learners through their own feedback. Docebo's user experience encourages user adoption and more time in the platform if they can find and view the content they are looking for. Docebo's combination of traditional eLearning content along with it's Channels (corp. youtube type feature) are fantastic. We are looking forward to incorporating gamification to help round our the user experience.

Inconvénients

Docebo could use some work on the administrator side of the platform. There are quite a few areas where there are way too many clicks or a lack of bulk processes that cause additional work for an administrator. One big item that hasn't made its way into the platform but is apparently in plan, is the ability for an administrator to login as a user, to see what they are seeing or even test what as that user to ensure all works prior to releasing new content, features, etc. Unrelated to the platform, but an area that needs improvement is the Customer Support. Docebo only offers email/ticket management and online chat support. There is currently no phone support and many times issues could be solved if you were just able to talk to someone. It should be noted that I am starting to see a shift in this practice which will be welcomed by all current clients.

Avantages

Customization - The ability to customize homepages, additional fields, notifications, etc. has been extremely useful.

Usability - Our users find it very easy to use on their end. It is very user friendly

Overall Training - We have been able to accomplish a ton of training since we went live a few months ago. We have been able to create training in house and assign it to our sales teams in Docebo and upload content from an outside provider. This has given our learners a ton of opportunity to learn when they want and where they want.

The People - Everyone we have worked with at Docebo have been very responsive, knowledgeable, and friendly.

Inconvénients

Would love move functionality when it comes to reporting, surveys, and rating/commenting on courses. We'd like more customizable and powerful reporting. We need the ability to send pre and post course surveys for many courses (same survey, but need to know which course it is filled out for). We also need the ability to see the number of ratings on courses and be notified when our users comment on a course.

A couple other things....
Response time can be frustrating. Our platform can be slow sometimes .
There are a few other "wants" as far as functionality goes, but it is overall very powerful.

Alternatives envisagées 

Pourquoi choisir Docebo 

Logiciel antérieur 

Avantages

The control the platform gives you. The customization options are off the charts! We've completely bent Docebo to our desires and set up various views for different roles and departments, as well as customer reporting. The white label experience is also fabulous.

Inconvénients

The thing I least like about Docebo is actually an asset to them. They offer additional modules including social learning and learning insights, but both at additional cost. Since we didn't purchase those when we first started with Docebo, now I'll have to get separate budget approval for them.

Alternatives envisagées 

Pourquoi choisir Docebo 

Logiciel antérieur 

Pourquoi passer à Docebo

Avantages

Hmmm. Exploring gamification looks like it may be promising but honestly, I'm already disappointed that the demo environment presented to us has all sorts of customizations that require external resource/effort to create.

Inconvénients

Inability to easily preview the learner experience is at the top of my laundry list of functional limitations

Avantages

Docebo is forward-thinking and definitely has some good ideas in theory. It initially attracted our company based on its clean user interface and entry-level price point.

Inconvénients

Their webinar integration functions caused massive headaches for our staff and users. Integrations would fail without warning, and Docebo support was never willing or able to help us find a permanent solution. Webinar failures caused a great deal of frustration among our users and discouraged repeated use.

Additionally, there are quite a few bugs in their user management and notification management admin features. Our staff spent a massive amount of time opening tech support tickets for these issues and trying to get them "elevated" in order that they may actually be addressed. While most issues were relatively small, added together they played a large role in killing our team's momentum.

Finally, the general intuitiveness of the admin menu and setup is below par. Numerous important functions are buried in sub-menus or require strange, unexplained box-checking. It doesn't help that their Knowledge Base only provides superficial introductions to these processes.

Avantages

We love the fact the software is constantly growing and evolving and has allowed us to grow beyond what we originally thought possible. We also love the partnership we have with Docebo. We feel our business truly matters to them and that they listen to our needs and use cases to help us solve any issues.

Inconvénients

The software is growing and evolving quickly, it sometimes feels like they are moving quickly onto the next product rather than fully developing what they were working on. The product or new feature may be 95%-99% complete.

Avantages

L'accesso ai corsi è rapido. I corsi svolti diventano archivi dove reperire sempre i documenti formativi, le funzioni di filtro per mettono di navigare nei corsi agevolmente anche dopo anni di formazione.

Inconvénients

La gamefication della piattaforma sembra essere un tassello ancora da perfezinare

Avantages

Docebo is a very flexible platform, and we've been able to achieve just about everything we've wanted to do with it. It's highly customizable. The multiple-language support is great for our international audience, as well as the ability to alter terms across the platform with the click of a button (ex. change Learning Plans to Learning Paths everywhere it appears). Our End Users find it intuitive. I love that the team is always working on improvements.

Inconvénients

Because of the aggressive roadmap, there are occasionally bugs with new releases. Some of the back end administrative tasks can also be a little bit cumbersome (too many clicks) but they aren't hard to do.

Avantages

Our company is responsible for providing support management to different projects, requiring prospective support managers training for each project individually. Our work would have been impossible without Docebo, thanks to which we can provide efficient training for our new employees. The tool has an easy to navigate interface, so our newbies are not feeling lost during onboarding. It is extremely difficult to find the right LMS to make sure that new employees complete their training successfully and ready to start working on the assigned projects. Most of the LMS are too confusing for employees, but not Docebo.

Inconvénients

There is basically nothing to complain about, which is already quite a rarity, when it comes to different tools. Some of our employees had problems with logging in, but that occurred that rarely that it's hard to consider it an issue. So, all in all, Docebo is basically only benefits without any flaws, at least judging from our experience. A great LMS tool.

Avantages

I liked the fact that Docebo is highly customizable and has lots of features and tools that can be used to create great learning experiences. Additionally, the support from the Docebo team has been great. They give prompt responses and help resolve any queries I have quickly.

Inconvénients

The least I liked about Docebo was the users’ lack of ability to customize menus and the learning management system’s overall design. The LMS platform often felt too rigid and limiting when instituting changes and making the interface more user-friendly. Additionally, the user interface was quite outdated compared to competitors.

Avantages

The features available are pretty great. There are a few things missing, but for my company, it was a match. In addition, updates have happened frequently enough to make it worth our while. Recently they updated the video capabilities without advance notice I was pleasantly surprised to see.

Inconvénients

I would have like to know in advance about the update video resolution capabilities. I help design and create video pieces for my company's training. Being made aware of upcoming new capabilities isn't just something you should do, it's a must. Seriously!

Avantages

I like the ease of use and how fast it is to implement. Docebo was a very good solution for smaller businesses. Their pricing used to be honnest for a SAAS solution.

Inconvénients

The last few years have been disapointing to say the least: no customer support, major bugs, no real help and increasing price. Docebo is losing customers at a fast past and I cannot recommend it to my clients anymore, which is a shame.

Avantages

The reporting aspect was pretty decent, easy to create reports

Inconvénients

The Customer Support was lacking. Even after sending them video recordings or screenshots of the issues, they would eventually respond back that they needed more information. Seemed like a delay tactic and we would rarely get them to fix anything.

Avantages

Some of the workflows are intuitive. Supports a lot of file formats.

Inconvénients

Clunky navigation. Our users consistently report negative feedback. There are bugs in the workflows, customer support all give different responses and often are incorrect. The support is just awful being in EST with no phone support (even for fee) available. issues take a long time to solve (sometimes months) and support is very slow. This is not a very well developed or managed application given the breadth and scope of issues we've encountered.

Alternatives envisagées 

Pourquoi passer à Docebo

Avantages

The support we had during implementation was better than any other application I've rolled out in recent memory. We have a unique an convoluted use case which forced us to separate our implementation into two phases with our full migration occurring during the second phase. The implementation team was patient, knowledgeable and proactive ensuring the smoothest implementation possible. The flexibility of the homepage to customize and manipulate without needing a ton of design & coding experience has had the biggest impact on our team.

Inconvénients

Course & catalog organization takes a few extra steps than seems necessary, but once you've got the process down it is easy enough.

Avantages

This learning system facilitates and greatly enhances personal learning and for your work team or company, it should be noted that it handles a wide variety of languages, I have used two, and both English and Spanish are handled in a perfect way, the application With its simple but dynamic at the same time, it impels you to learn and follow the courses or the topic you want to learn, avoiding that you leave halfway, the service is offered in the cloud, so you can study and see the classes anywhere you have connection, for this and many other benefits is the best LMS tools I've used, try it.

Inconvénients

When you pass directly from the classroom to this tool some people may have a feeling of informality and this may reduce the enthusiasm that they put into the learning, it must be made clear that they are quality courses and that it gives certificate.

Avantages

App-based so you can use only the features you need. Integration with Slack, G-suite. Lots of content types. The ability to deep link into specific courses for users. Support for eLearning, webinar, and ILT. Granular user permissions and management.

Inconvénients

Everything else. The WORST support I have ever encountered. We purchased because of the "new theme" they recently released, however on the third day I was unable to use it at all. The support ticket took 24 days for even the simplest response, which was resolved after 6 weeks of submitting it - only for the same issue to happen again. Initial responses are basic questions, such as "Is it OK if I login to your site to repro the issue?" - clearly trying to buy time. Even the SIMPLEST QUESTION like what IP address to whitelist for automated CSV upload took TWO WEEKS!!!! Our IT team had to find an error in THEIR API to get mobile version of site to work. Clearly they focus support on clients paying hundreds of thousands of dollars. Go with Litmos instead and make it work.