6Storage

Avantages

The biggest advantages of this software are automation, website integration, and easy if use.

Inconvénients

Customer management is something I think needs improving. I talk to leads on the phone and I want to be able to record notes about the call. I would also like the ability to have people update information. We have a lot of people that fill out the request forms but don't fill out all the information.

Avantages

The software is very easy to you and has many features other competitors lack. The team is competent and helpful when problems arise and are always available to help. I highly recommend the product because they will adapt to your needs without being expensive in the process.

Inconvénients

Customer service is always available yet you need a few iterations before you arrive to the optimal solution. So it requires some time to be spent with them to really get everything ready to work for you at the most optimal level.

Avantages

Excellent support 24/7 takes the stress out of storage management. The programme is easy to use.

Inconvénients

The ¨leads¨ section doesn't work for me.

Avantages

Our favourite thing is the automation. Once we have signed a customer up which in it's self is very easy 6storage takes over and emails and SMS messages our customers invoices / notifications / receipts and any most importantly stays on their cases when they go past due date. All of this is done without our input. Payments are taken automatically if the customer has signed up to auto pay. We like how easy it is to process lease agreements and manage customers accounts. We must also say that the service from the support team is excellent. They have never ending patience and will always try and help and resolve the users problems. This service is on hand 24/7 and we used it extensively during our first year and during set up.

Inconvénients

Nothing can be perfect but they do try and work on suggestions. One of my few gripes is that the SMS messages are not truly two way. At present I can SMS message customers direct from 6Storage and that message is held in a conversation thread for that customer but if a customer replies it is diverted to my mobile phone and I have to work out who sent the message. This isn't then stored on their conversation thread in 6Storage. We wish for 6Storage to be integrated better into Xero accounting software but it is a simple procedure to download a spreadsheet and upload it into Xero for accounting purposes. This is a small price to pay for an otherwise excellent tool.

Avantages

6 Storage is an automated software that allows renters the ability to select the rental unit, set up their own accounts and pay all in one session. It automatically gives them a discount (set by the admin) if they select semi-annually or annually.

A lease is created for each renter and requires a signature, which can be signed on the renter's phone. After a tenant moves out, the unit automatically becomes available for rent. The Site Map is clear and easy to see if a unit is available, rented, or pulled out of service. Past due accounts turn red. Invoice, receipt emails are sent automatically making the entire system easy for keeping track of all renters."Pro-Rated" payment on the first month is another great feature that allows the admin to set up all rent due on the first of the month.

As an admin working with software companies, it is critical to have support. I have been working in the website business for 20 years and have never had the quality of service that I get from 6 Storage.

From the beginning, I was assigned to [SENSITIVE CONTENT HIDDEN] as my Client Relations Manager. He has been amazing. Every time I have had an issue I just call him and he not only explains how to do what I need done but takes care of it for me. He has made personal calls to me to check up on how things are going and offers suggestions to make things work smoother. I have really appreciated his care and concern for my success as I manage [SENSITIVE CONTENT HIDDEN] for [SENSITIVE CONTENT HIDDEN], the owner of the business.

Inconvénients

6 Storage is still developing the software. It does not currently offer a simple "Refund" button that returns funds to the renter. Refunds can be given in the software but the funds needs to be manually returned either by check or through the payment gateway that is used. 6 Storage is working on that feature.

In the U.S., Paypal is the most commonly used payment gateway. 6 Storage does not offer Paypal as of yet. They are working on adding a company that offers multiple gateways. This will be appreciated.

Avantages

The software is cloud-based and easy to use. Simple to configure for your company and easy to add logo's and create templates. Using World Pay for our payment gateway allows easy mothy recurring payments for customers with automatic email receipts.

Inconvénients

The Lead's section needs to be updated. This could be better by not making you select a unit and give a reservation status.

Avantages

Automation - invoices sent prior to billing date. Many beneficial features - 6Storage is constantly improving features which make our staff's job easier to keep accurate accounting and effective communication with our tenants. Communication - 6Storage is always available 24/7 and they collaborate with their entire versatile staff to solve our issues within a very reasonable time period and with grace. They are always courteous and patient and they never give up in solving our needs. Alen heads up the sales & tech support team and has been very helpful in educating us on the use of the program including one on one personal tutorials in real time. He cares, understands our needs and proves it by following through with every request and in a timely manner.

Inconvénients

Program runs a little slow but I partially blame that on we American's being impatient. Also, some features take several steps to get the job done - but the job does get done so I can't complain.

Avantages

We love the site map feature where we can see all of the units laid out. We like the way you can use the suspended lease feature to keep up with tenants we have blocked out of our units. We also like that chat feature on the website, and always having someone there when we need them is helpful. The move in process is helpful and easy to use. It also is good with calculating how much prorated rent a new move-in needs to pay. We do love the customer service that we have been given.

Inconvénients

There are several changes we would like to see made to better help us manage our storage facilities.

In the Statements for each tenant, we would like payments and invoices to be organized by dates instead of "Invoice numbers." The system the way it is now, is extremely difficult not only for our company to follow, but tenants who come in requesting to view their statements have a hard time following it as well. The most recent payment we would like to be at the very top, of the statement, and then everything older is under it.

Revenue reports groups the revenue by Buildings and Payment Dates, which is confusing for us when we try to reconcile when we make a deposit. The way it is now, when we pull a deposit, it only gives us the total amounts for each building, it does not specify who those people are that have paid that money. We need a report that shows us individual tenant's payments, something similar to the Daily Payment Report but in a list form that shows who the tenant is, their unit #, and the payment amount made. It doesn't need to show what their rent amount is, we just need to know how much they have paid. Being able to have all of those people on one list, would help us tremendously to reconcile each deposit.

We also would like the Revenue Report to show after the Amount column to break the amount paid down into "Rent" and into "Late fees." Instead of us having to figure up from that amount what we keep we would like for that to be included for us.

Avantages

Far and Away, the support is unequaled. Having been through multiple software conversions, I know there is ALWAYS need for technical support. These folks are incredibly helpful and available to chat on the software screen or in-person 24/7/365. Is software conversion easy? Never!! If someone says it is, run and don't look back. The other thing I get compliments-on, is the website they created for me. It was part of the package I bought and it was worth 2-years fees as far as I am concerned. Check mine out at AAAMetraMiniStorage.com.

Inconvénients

I think I was one of the earlier customers and it has taken me a while to figure out the reports and ask them to customize some functions for5 my needs. They have been good about creating features I have asked for.

Avantages

Easy to use software, runs it's self. Customer portal works great and auto payments flow well. Tech help is available via webchat if needed and is very fast to respond. Works well on Mac & Windows.
Very pleased to have found this company.

Inconvénients

Reservation registration & new enquiries logging.
Doesn't export to Xero without fiddling with excel templates.

Avantages

What I like the most about the software is the simplicity in doing task on the software in the sense that I am able to create and send invoices at the touch of a button and within in a short period of time.

Inconvénients

If the software had an app version for phones and iPads/tablets, that would be greatly appreciated

Avantages

Being new to the self storage industry and need to create a website and platform that could handle it, 6storage was incredible to work with. They were helpful in explaining every step of the process and getting me trained to be able to use the system effectively.

Inconvénients

I don't have any complaints! Everyone has been super helpful and accomodating

Avantages

Great customer service, easy to use software.

Inconvénients

No support for mobile (at least so far).

Alternatives envisagées 

Salesforce Sales Cloud et storEDGE Management Software

Pourquoi choisir 6Storage 

2018

Pourquoi passer à 6Storage

One of their founders is Icelandic! And their software was reasonably priced, and had most functions we were looking for, so we ended up with 6Storage and we are happy we made this choice.

Avantages

We were able to convert a process that was completely paper-based to the 6storage software very easily especially with the great support provided by the 6storage team. Our customers love the fact that they can now manage and pay their account online without having to make a trip to our office!

Inconvénients

There are a lot of different ways to do what is essentially the same thing - it can be confusing at times, especially when the user is not computer savvy.

Avantages

Contract management. I would like a little improvement on this. Good if we could make a change to the saved dates, for example. Sometimes there was a problem when the invoice dates did not match. For example, February is 28 days or 29 days.

Inconvénients

Inelasticity of the bill to the country-specific need.

Avantages

Ease of use and time saving. System auto runs which allows time for customer interaction.

Inconvénients

Very little, overall the experience was very good

Avantages

All the basic functionalities for managing a self storage facilities are there. I especially liked the payment gateway integration with Stripe, the facility map, and having no problems with transactional emails.
Also, the amount of support time I got was really high.

Inconvénients

Missing multiple languages for tenants, meaning you can't for instance write different templates for english and spanish speaking tenants.
I found better accounting reports lacking, and the email template editor was very basic.

Avantages

I love the price and the excellent customer service. The 6storage team is very responsive and thorough. The price is very competitive and the software seems to have much of the same functions as the competitors.
The software is adaptable and the team seems happy to help with individual solutions for my specific needs. I still have not integrated with out gate system, but hope to soon.

Inconvénients

I occasionally encounter bugs in the software. Usually minor issues that are resolved quickly, but they can be annoying when I don't have much time. I also found that some of the GUI is not as intuitive as I would have liked. There is more of a learning curve than I expected, but that is likely true for any software. I am only passively managing one facility and 6storage is quite sufficient for that. Some things were not as automated as I had hoped, but the team has helped me with that too.

Avantages

Stable software which includes everything you can possibly need for your self storage business. I am using it for more than 8 months and I am satisfied. The customer support is great and every inquiry I have is resolved within a few hours.

Inconvénients

We are using Cyrillic alphabet and it was a little bit hard to adapt and translate everything. Still some features in the invoices are still in English.

Avantages

The best customer service I have ever experienced. They truly care about their customers.

Inconvénients

Although this is not a problem, I would have to say that the setup for the 3rd party processing Took longer than expected, which was only about 3 or 4 days.

Avantages

The software is very easy to navigate and works great with my current setup.
It is easy to add more units as your facility grows!
The customer service is A+ there is always someone there to help you and no waiting on hold, just login and start a chat and if they can't answer the question you get a call back very quickly!
The report section gives you detail reports about nearly every aspect of your business!
Very affordable!

Inconvénients

There are some TIMEZONE updates that need fixing, but rest assured they are being addressed!
It would be nice to have an APP for your phone, but it still comes up, just a little hard to navigate.

Avantages

Super Friendly and helpful. Service is great long after the sale. Small enough to provide a personal touch yet sophistication of a larger company.

Inconvénients

haven't had any cons!!! We have had zero issues with them. Very quick to respond and help!!

Avantages

The customer service. It is outstanding. Also it is easy for the tenants to rent a unit.

Inconvénients

The retro look, i would like an updated look.

Avantages

Customer Service! Simply the best service I have ever encountered. The 6Storage team is outstanding!

Inconvénients

I didn't get it sooner! I lived without their solution since I started in the self storage business, and they have made my business so much better I wish I would have had them from the beginning!

Avantages

The ease of use, and how helpful it is for me in my daily tasks. For our company it has allowed us to get complete organization with our tenants, via tracking, communications, deposits just 100% is truly a blessing to us!! Besides the wonderful user friendly software the support has been unbelievable. They held our hands during set up, and have to continued to graciously help us with ANY questions or concerned that we have. We can not say enough positive words in regards to 6storage.

Inconvénients

The only thing that would work better for us is if a tenants email is originally set up with some type of mistake we do not get a notice of returned email allowing us to correct our mistake and resend until a tenant brings it to our attention. It would be nice if there was some type of failure notice.

Avantages

The product is very easy to use and supports all the functionality we need. 6Storage helped us build an integration to an access control system enabling us to run sites unmanned which was a high priority for us.

Inconvénients

At first some reports was missing for integration with our finance but 6Storage showed great flexibility and helped us customize the reports we needed.

Avantages

most important for us - first-class customer service
win - win situation: they work even exclusively for us to make their system even better for self-storage companies like us. We are extremely satisfied for this! Bravo guys!
The system has all the features required by a big self-storage company over 300 units.

Inconvénients

we need a better admin panel template - I m sure that they work on it though

Avantages

The product is easy to use and save me a lot of time. In the first months I had a little trouble but the technical team solve me all issues, we were always in touch and, at the end, they have programmed the software in according to my needs.

Inconvénients

It would be better to change the invoice's information without asking for help to the team.

Avantages

I like the clarity within the reporting. It was also important to me that I had one software that handled everything under one roof - and integrated any outside services.

Inconvénients

I currently have no complaints. I am excited to see the additional integration plugins they add down the road.

Avantages

Product easy to use with great help from supplier

Inconvénients

Few details need to be improved with the help from the admin ( pricing differentiation)

Avantages

It has been designed for my needs. For a small facility that had become a major pain. It's easy to operate, easy to learn and I can't say enough about the support. They are the best. I have only used 2 types of software in the 25 years of working in this industry, however, I have tried out about a dozen or so demos and nothing compares to 6Storage. I have never felt like I was alone to figure out things on my own. I am very eager to learn it all, but it does feel nice to know if I have an issue, someone is always there. A most help- full guide through this journey of the "internet based" software world. I am eternally grateful. Thank you for your patience, your kindness and your willingness to make my work load easier.

Avantages

Customer support is great. Customisation of the software is easy.
The system can be translated into various languages. The system is easy to use, easy to understand. Easy to setup, make changes and edit units. The price for the software is really great.

Inconvénients

I am missing a few features, however the developers are continually upgrading and improving the system.

Avantages

Easy to use, great self-help search option, for almost all the problems gives the right solution.If I do not know what to do, I get a help shortly by online chat.

Inconvénients

I really do not have any dislikes. I think has too many features that may not need.

Avantages

Its very easy to use, and the customer support has been great. We did some modifications with the help of the 6storage team that turned out great.

Inconvénients

There are some minor things that I am sure will be added in a not to distant future. Examples of such things are dynamic pricing, the ability to track marketing activities (track use of promocodes).

Avantages

The program is made specific for use in self storage business, and have most of the features that is needed to run a self storage business with ease.

A very good customer portal makes the rental process smooth for the customer, and makes the whole process fully automatic.

Good pricing and great support.

Inconvénients

Automatic reminders for mail and SMS lack full customization. No easy way to set up reminders based on triggers.

Avantages

The cost-effectiveness and 24/7 support is great

Inconvénients

Integration into EU accounting software is currently under development

Avantages

The software was a perfect fit for us and was a great value.

Inconvénients

I do not have any complaints. Everything ran smoothly.

Avantages

very useful and easy to manage. It is very visual and friendly graphics.

Inconvénients

Missing to connect with AFIP Dpt. from Argentina to make the invoice with QR made by AFIP.

Avantages

It grows and develops for your needs as your business does

Inconvénients

not enough time to design and integrate with our website eg just able to click a link on our website takes you onto a storage ordering page

Avantages

6storage software overall functionality is perfect

Inconvénients

6storage should try and include sitemap in the client booking page

Avantages

Comprehensive, very functional and directly fulfills the needs of self storage operators. More feature and system updates all the time. Fast and easy to learn the management,
Gold standard going Platinum.

Inconvénients

Too insignificant to bother mentioning.

Avantages

Easy access and very user friendly, the comments to communicate with other team members, and the fact that I was able to load documents is great.

Inconvénients

Go back keys some times did not work in the way that they supposed to work. ( minimum impact on my day to day tasks)

Avantages

Versatility and the possibility to do almost everything

Inconvénients

Not so much intuitive I think because it is complete and complex

Avantages

The support team is extremely helpful. It is easy to use after a learning how to use it and once you understand the programming. Online tutorials are there to walk you through any steps that might challenge you. If you make a mistake, the support team can help you fix it.

Inconvénients

Only downside is it takes a little longer than I would like when it loads from one page to the next, but this really isn't a huge negative.

Avantages

Better then what I have in place now. I am looking for something different.

Inconvénients

Nothing I know at this time. I am looking into others.

Avantages

Ease to use, payments process is simple and fast

Inconvénients

So far there is nothing that I use that I do not like

Avantages

I really like the fact that no matter what I ask they always try and accommodate me. They have never said no to any of my requests. Always extremely courteous and patient.

Inconvénients

No cons because when I have issues and ask for change they try and help me!! Was nervous about the pricing initially as the offer seemed too good to be true, so far it is working out really well.

Avantages

Simplicity of being able to manage our storage units with one software package. The customer support is also second to none.

Inconvénients

I have no complaints at this time as each time I have contact the company about issues with the software they have corrected the issues.

Avantages

Provides a useful overview of facilities and 6Storage service representatives are always on hand to assist.

Inconvénients

A few features that are unavailable for our particular purposes; however, 6Storage has been helping us to develop and implement these features.

Avantages

-The software is easy to use, and will be very significant in helping our business grow.
some of the most helpful people I have ever encountered. The value really seems too good to be true. The support in creating the website and getting the software setup was second-to-none, and transitioning our payments from paypal (saving us at least 1% on all transactions) was seamless.