storEDGE Management Software

Avantages

we manage 2 separate storage facilities with the software. does everything it needs to for us to run efficiently.

Inconvénients

when looking up a client you need to be in the correct facility. if you are in location "a" and you client is at location "b" your search for them will return no results. not an issue if you have 1 location but i can imagine if you are managing multiple locations this would be cumbersome.

Avantages

Very user friendly. Easy to access. Easy to understand.

Inconvénients

Lots of bugs in the system. Credit card reversal issue. No undo move out process.

Avantages

As much as we are trying to find something that would make us like this software, there is nothing positive to say.

Inconvénients

The transition team, Customer Support, the "glitches" in the system. The training system.
Our company has been using this software for over a month now, it has been a nightmare to say the least, there was no proper instructions during the transition, once the product was sold and the agreement was signed, we were on our own. Literally, you have to teach the system yourself, all the do is send you "links". We have to reach out to higher ups to get some assistance and have been transferred to different people.

Avantages

it is user friendly and it integrates very well with other software to manager your facility

Inconvénients

haven't found a least......if i had to say something it would be that sometimes it duplicates customer accounts

Avantages

All of the features available specifically built for the storage industry. The potential time reduction in tasks that the program would automatically do were highly appealing to us. And we were correct and able to reduce employment costs. The help getting professional websites set up was fantastic as well.

Inconvénients

The cost being a bit higher than other companies that we reviewed and considered gave us pause before jumping in.

Avantages

All sites are in 1 log in, website looks great!

Inconvénients

Creating templates is over complicated, support is under educated and sound like they are reading off a script, no person to person training or support before launch day, on launch day our point person didn't even get my team their log ins, we got our log in from the website developer

Avantages

It's simple. It's easy to use. Customer Service is awesome and included in the price.

Inconvénients

When you are moving in a customer, you can't easily change the payment due date to be prorated to that specific date if its any day besides the 1st of the month. They use the word "Tenant" which is a bad word. Tenant derides from the word Temporary. Do you want your customers to feel Temporary? Yeah, good luck getting storEDGE to change it. Any really awesome idea that you have, throw it out the window. Storable knows they won the lottery with adding storEDGE to their back pocket. The problem is they refuse to make awesome changes and for this reason they will one day be replaced or become outdated. I have some really good ideas and so does others but in Storable's mind they think they are like the Bible. "You can't add or take away from perfection" and anyone who's read the Bible understands it's not perfect and it's a dang good thing we have additional scripture and personal revelation to guide us through life's perils. storEDGE is Great and dang near Brilliant product but it's number one flaw is they refuse to add great ideas. Get rid of the word Tenant and be open to great ideas from your customers otherwise don't be surprised when another product comes along and kicks you to the curb.

Avantages

Ease of use and ease of learning, memorizing steps for tasks were easy thanks to the graphics/color schemes

Inconvénients

There are some minor annoyances, however, none have been memorable enough to recall at this time...

Avantages

No matter the issue, I am able to call and have someone to walk me through it. There is no need to feel worried or overwhelmed about it because there is answer to EVERY problem...no joke.

Inconvénients

I think our passwords should be able to be displayed when going to settings to change it. I wish that we could edit the entire credit card instead of having to delete/re-enter it in payment methods.

Avantages

The customer service is always friendly and patient when issues or questions happen

Inconvénients

So far the most frustrating is the automatic payments not being posted correctly to some customers account.

Avantages

The customer support is terrific. Friendly and knowledgable support team

Inconvénients

Customer feedback is indicating that online move-ins from mobile devices is difficult. Also, editing forms such as adding logos is not as easy as it could be. Automatic notification to past due customers or about policy changes is an essential time-saver for our small facility with one employee and would like this to work more easily. Rate change notices in particular is not reliable.

Avantages

It does what we want it to do the most - help the customer and potential customer in a very user friendly way.

Inconvénients

Returning security deposits back to the credit card that was used to rent the storage unit in the first place can be better.

Avantages

One stop software. Handles everything but the gate and in that aspect it communicates well with the software for the gate.

Inconvénients

I really have not experienced a down side to the functions.

Avantages

I like the functionality, the quick responsiveness, and the easy access to reports.Everything is easy to access and easy to find.

Inconvénients

I would like to be able to put problem tenants on a list that anytime their name is put in for a new rental at any store, company-wide, a pop up shows they have a red flag.I also don't like that I can't easily generate a new lease if the original lease was filled out correctly.The wording for removing autopayments is not clear. Am I removing them from being set up for autopay, or am I just removing that payment?

Avantages

user interface very easy to use, very intuitive

Inconvénients

honestly no cons for me at all. Love it

Avantages

It works well with minor hiccups that are easily fixed

Inconvénients

Lead tracking Sucks it constantly double leads

Avantages

storEDGE has everything you need to manage your self storage facility. It also integrates with all the big players in the industry for call centers, online auctions, other rental companies, etc. I love the layout and that it is very user friendly and not complicated to figure out. The automated auction process and mail service makes my life simple.

Inconvénients

There have been some bugs, but I know that storEDGE is working hard to improve their software and striving to be the best in the industry.

Avantages

This software is very well organized. Finding functions is easy. It keeps track off all past and current clients. It keeps very good records. All Payments are kept track of and easily accessible. In the off case of needing assistance the support team is very good at helping and always answers your calls.

Inconvénients

The rental center links did confuse customers often. we have issues with their information for logging in.

Avantages

Stiredge allows me to manage my facility alone and virtually. I have no other employees beyond me and with integration to electric gate and website features, I can do it all from 20 miles away

Inconvénients

Could use more template manager/email clarity to help consolidate views of communications sent and allow easier creation of new templates.

Avantages

Tenant communication. Rate Management. Web/cloud based. Easy user interface. Overall intuitive to use.

Inconvénients

Occasional glitches in many parts of the software, billing, tenant communication etc. As the company grew the support staff was overwhelmed and under-trained at times. Issues took longer than anticipated to resolve.

Avantages

Efficient data storage allowing for our continued growth

Inconvénients

Sometimes processes slow. Lack of customer account number printed on lease

Avantages

Ease of use, Visually pleasant, Tech support is always available, helpful and pleasant to speak with.

Inconvénients

Reporting - There is not enough customization in reporting. Customer invoicing and statements are a bit confusing when prorating is being done (the daily, prorated rate does not show up, only the regular monthly amount, followed by the prorated TOTAL. It does not show the customer how we came up with that total).

Avantages

The dashboard - Makes it easy to look at metrics that matter, like move ins-outs, past due %, etc.

I love the actual layout. It makes it easy to navigate and is not cumbersome like other softwares I demoed. Main categories to the right and specific tabs are always in front of you.

Reports - There a good number of practical reports that you can run to look how the facility is doing.

Inconvénients

Just little things that just aren't there or haven't made it to development yet. For instance, if I click on the easy, accessible button to see a tenant's current statement it does not give me an option to email it to the tenant after the pdf is generated.

I would also like the tenant notes and the unit notes to be more blatant to the user of which one you are using. It makes sense after a while, but I always have to remind my employees that both of them exist.

Avantages

It is very user friendly. The site is easy to navigate.

Inconvénients

Harder to use on a mobile device. I wish there was an app.

Avantages

It is constantly evolving and upgrading to adhere to the ever-changing industry and technology that supports it.

Inconvénients

In the beginning it was a lot of open promises about reporting and changes that were going to be made to the software without avail - however the pace has been picked up and the customer service is amazing