storEDGE Management Software

Avantages

we manage 2 separate storage facilities with the software. does everything it needs to for us to run efficiently.

Inconvénients

when looking up a client you need to be in the correct facility. if you are in location "a" and you client is at location "b" your search for them will return no results. not an issue if you have 1 location but i can imagine if you are managing multiple locations this would be cumbersome.

Avantages

Very user friendly. Easy to access. Easy to understand.

Inconvénients

Lots of bugs in the system. Credit card reversal issue. No undo move out process.

Avantages

It is easy to navigate. With their updates all relevant customer information is easily found.

Inconvénients

It is hard to use on mobile. While trying to use on the mobile it’s nearly impossible to add a new customer.

Avantages

As much as we are trying to find something that would make us like this software, there is nothing positive to say.

Inconvénients

The transition team, Customer Support, the "glitches" in the system. The training system.
Our company has been using this software for over a month now, it has been a nightmare to say the least, there was no proper instructions during the transition, once the product was sold and the agreement was signed, we were on our own. Literally, you have to teach the system yourself, all the do is send you "links". We have to reach out to higher ups to get some assistance and have been transferred to different people.

Avantages

it is user friendly and it integrates very well with other software to manager your facility

Inconvénients

haven't found a least......if i had to say something it would be that sometimes it duplicates customer accounts

Avantages

All sites are in 1 log in, website looks great!

Inconvénients

Creating templates is over complicated, support is under educated and sound like they are reading off a script, no person to person training or support before launch day, on launch day our point person didn't even get my team their log ins, we got our log in from the website developer

Avantages

All of the features available specifically built for the storage industry. The potential time reduction in tasks that the program would automatically do were highly appealing to us. And we were correct and able to reduce employment costs. The help getting professional websites set up was fantastic as well.

Inconvénients

The cost being a bit higher than other companies that we reviewed and considered gave us pause before jumping in.

Avantages

It's simple. It's easy to use. Customer Service is awesome and included in the price.

Inconvénients

When you are moving in a customer, you can't easily change the payment due date to be prorated to that specific date if its any day besides the 1st of the month. They use the word "Tenant" which is a bad word. Tenant derides from the word Temporary. Do you want your customers to feel Temporary? Yeah, good luck getting storEDGE to change it. Any really awesome idea that you have, throw it out the window. Storable knows they won the lottery with adding storEDGE to their back pocket. The problem is they refuse to make awesome changes and for this reason they will one day be replaced or become outdated. I have some really good ideas and so does others but in Storable's mind they think they are like the Bible. "You can't add or take away from perfection" and anyone who's read the Bible understands it's not perfect and it's a dang good thing we have additional scripture and personal revelation to guide us through life's perils. storEDGE is Great and dang near Brilliant product but it's number one flaw is they refuse to add great ideas. Get rid of the word Tenant and be open to great ideas from your customers otherwise don't be surprised when another product comes along and kicks you to the curb.

Avantages

Ease of use and ease of learning, memorizing steps for tasks were easy thanks to the graphics/color schemes

Inconvénients

There are some minor annoyances, however, none have been memorable enough to recall at this time...

Avantages

No matter the issue, I am able to call and have someone to walk me through it. There is no need to feel worried or overwhelmed about it because there is answer to EVERY problem...no joke.

Inconvénients

I think our passwords should be able to be displayed when going to settings to change it. I wish that we could edit the entire credit card instead of having to delete/re-enter it in payment methods.

Avantages

The customer support is terrific. Friendly and knowledgable support team

Inconvénients

Customer feedback is indicating that online move-ins from mobile devices is difficult. Also, editing forms such as adding logos is not as easy as it could be. Automatic notification to past due customers or about policy changes is an essential time-saver for our small facility with one employee and would like this to work more easily. Rate change notices in particular is not reliable.

Avantages

It does what we want it to do the most - help the customer and potential customer in a very user friendly way.

Inconvénients

Returning security deposits back to the credit card that was used to rent the storage unit in the first place can be better.

Avantages

One stop software. Handles everything but the gate and in that aspect it communicates well with the software for the gate.

Inconvénients

I really have not experienced a down side to the functions.

Avantages

I like the functionality, the quick responsiveness, and the easy access to reports.Everything is easy to access and easy to find.

Inconvénients

I would like to be able to put problem tenants on a list that anytime their name is put in for a new rental at any store, company-wide, a pop up shows they have a red flag.I also don't like that I can't easily generate a new lease if the original lease was filled out correctly.The wording for removing autopayments is not clear. Am I removing them from being set up for autopay, or am I just removing that payment?

Avantages

user interface very easy to use, very intuitive

Inconvénients

honestly no cons for me at all. Love it

Avantages

It works well with minor hiccups that are easily fixed

Inconvénients

Lead tracking Sucks it constantly double leads

Avantages

Ease of use and features that are available.

Inconvénients

The online help chat feature went away shortly after I implemented this system. It was a good feature and needs to be brought back. As it is I have to send an email and wait for a response.

Avantages

The best part of StorEDGE is its ease of use. We chose StorEDGE to run our first storage facility and we could not be happier with our choice. The ease with which the program operates makes it extremely simple to onboard new people to use the system. Also, we rarely have billing issues with our tenants as they almost all choose to use the autoplay feature and the ones that do not get email reminders both ahead of all payments that are due and again if they do not pay by the due date. This has been made running a storage facility far less stressful than we were expecting.

Inconvénients

The only CON would be the mobile site. I wish there was an app to use. My cell phone is huge, so I am able to navigate the site easily, but some other employees struggle a bit using their cell phones.

Avantages

The user interface is well designed and intuitive for anyone who has ever used a smartphone. It is easy for site managers to learn and grasp quickly. Reports can be downloaded in various formats for analysis and data manipulation. Customer service is generally friendly and responsive. The management team continually works to improve the product.

Inconvénients

storEDGE reporting lacks logic from an operational perspective. Their team does not have industry experience and this shows in their product. For example, occupancy reports order units by door width rather than by square footage which makes pricing difficult. Their suggested workaround is to export to Excel then sort which produces a report that is no longer user friendly.

Their word processing function is difficult to use and requires the use of third party software to format which itself is challenging and produces poor results.

Lastly, as the software is web based, storEDGE is plagued by snail like speeds and links timing out.

Avantages

Provides all features that a self storage business requires. All-in-one software from customer management, to payments, to lead management and reporting

Inconvénients

What I like least about the software is once a lease is generated, there is no ability to "correct/edit the lease and regenerate with corrections.

Avantages

Ease of use and various management functionalities.

Inconvénients

Facility map builder is by far the weakest link in this software.

Avantages

It is fairly easy to teach a new person how to use

Inconvénients

Promotion integration is not easy to use

Avantages

Love the texting, emailing, and incoming calls feature!

Inconvénients

Navigating to set up, change letters is awful! It's very confusing, and VERY DIFFICULT to make any changes, and ALSO who makes it so that you can't put in page breaks?

Avantages

The interface and software seemed fine during the demo.

Inconvénients

We have had nothing but problems setting up our data and almost every component of the software. The implementation team is definitely not trained in data. We were supposed to have features like phone integration, transfer of autopay from previous vendor, and access to the gate controller. None of these happened. Countless customers have wrong info and are locked out of the facility. We wanted to switch to storedge to save work and time but this has been nothing but a headache due to incompetence.

Avantages

It is constantly evolving and upgrading to adhere to the ever-changing industry and technology that supports it.

Inconvénients

In the beginning it was a lot of open promises about reporting and changes that were going to be made to the software without avail - however the pace has been picked up and the customer service is amazing