UpKeep

Avantages

Ease of use by technicians (mobile app), preventative maintenance scheduling was very robust.

Inconvénients

Overall sluggish UI, cloud based requirements (little to no “offline” mode), limited search parameters, limited locations and tracking, lack of aggregate or average cost on items, no PO look up in parts browser, part categories are allowed to be random, no PO dates assigned (unless manually entered and manipulated), limited purchase history, pricing updates are updated on fulfilled purchase and work orders, can only use “inventory adjustments” to remove items outside of work orders, can use the same function to add inventory without PO, lack of PO approval process for management, PO view only available on administrator level security access, lack of internal messaging system.

Avantages

Using UpKeep is easy and comes with great asset management features.
Scaling and customizing to meet business needs is super easy,

Inconvénients

With UpKeep, there hasn't been reasons to complain.

Avantages

upkeep enables users to share work among themselves which helps in complishing more tasks over time, its so easy to use by everyone, its aslo has cleen ui

Inconvénients

sometimes the application annoys which deploying its for work share as it tends to be too slow on android phones

Avantages

UpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties.

Inconvénients

UpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section.

Avantages

with upkeep you can keep all document files in one central place, I like the ability to allow document uploads, and the application is user friendly

Inconvénients

using the application to upload big documents with a lot of photos takes a lot of time the expected

Avantages

I like the software, its so simple to use with a clean user interface, I like its ability to enable users to share their work order's with collogues to enable quicker completion of tasks

Inconvénients

As of now, i have nothing to dislike about the software its doing well for me, i just recommend my followers managers to try for productivity

Avantages

This product is very easy to use and train others on how to apply it.

Inconvénients

I cant think of anything I would change.

Avantages

I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field.

Inconvénients

There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package.

Alternatives envisagées 

Pourquoi choisir UpKeep 

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Avantages

The system is so easy to use and implement then our previous CMMS system. Maintenance guys love it, and use it daily! This can't be said for most systems. The software appears to have been designed using first principles. It makes everyone's job easier instead of harder, while improving team communication and performance.

Inconvénients

The editing of reoccurring work orders (PMs) could be improved. Frequency can't be easily changed, and it would be beneficial if editing a reoccurring work order could be done in one pass.

Alternatives envisagées 

Pourquoi choisir UpKeep 

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Avantages

What I like the most about upkeep is the way any user can send a request for work and from there on in its logged into the system and updated/catogarized/prioritized as you go.

In the past this was all via email and takings notes which gets lost and forgotten

Inconvénients

Some of the features on the mobile version had some bugs but I believe that most have been resolved now. There are still some things on the mobile app and windows version that has some issues but not a major setback.

Avantages

Ease of use, end users have no issues 99% of the time.

Inconvénients

Maybe add comments section for assignee to comment on work order once completed

Avantages

Helps us track work orders, preventative maintenance, equipment tracking, vendors, parts inventory and more. Also helps track meter hour readings. Easy to use for all of our crews. Most importantly, Upkeep tries to add features based on our feedback. Super value and ROI for this easy to use product! Can be used from phone, tablet or computer and is graphically clean and EASY to use.

Inconvénients

Not entirely made for the needs of heavy civil construction, meters are not made available for non-administrators to enter. While everyone can request a work order, we wish there was a bit more the crew could access from a specific job site.

Avantages

It instantly lets me know when an assignment has been directed my way.

Inconvénients

It does not let me know who sent the directive.

Avantages

The part tab is good, would be better being able to use it offline.

Inconvénients

I was told we would be able to operate offline by the fourth quarter of 2018 (Dec 2018) and still have not been able to do anything on upkeep without service at all. Apparently just one persons opinion doesn’t matter.

Avantages

The ease of use. Interface is pleasant, and very easy to setup and track work orders.

Inconvénients

Reporting. A little cumbersome to generate specific reports. Lack of customization for manipulating report data to generate different reports.

Avantages

Very easy to use ad navigate for all the team.

Inconvénients

Occasionally it has crashed but Customer Support have been helpful

Avantages

UpKeep's simple, straightforward interface hides a beast of a CMMS that could easily be dropped into any facility maintenance program within minutes. ongoing program improvements/features coupled with world class customer support in my opinion set UpKeep far above the competition.

Inconvénients

Over a year maintaining my facility with UpKeep, and have yet to come across something I didn't love.

Avantages

With many locations to keep track of all of our maintenance techs can see what jobs are where, the status that they are in, notes being passed back and forth to each other about the jobs and anything else you can imagine. I also love it when a client hit you up with something last minute, instead of taking notes or trying to remember you put it it up keep it it's there

Inconvénients

There are really no downsides to this at all

Avantages

The biggest pro is the functionality. All of our inventory, work orders, assets, schedules, and meters are all included in one app. The account setup is very flexible and affordable. Customer Support responds instantly and resolves any issue that arises, though few issues have occurred.

Inconvénients

When the product was new, there were a few issues with training staff to use it. As the product developed, it became easier for our techs to navigate. Other than initial training, we haven't had any problems.

Avantages

Before using UpKeep i was using hand-written logs and spreadsheets to track PM's, repairs and parts usage. with UpKeep it's easy to find solutions to common problems that others experience months or years down the line by looking at an asset's work order history. parts are easily found and assigned to equipment with all information included for reordering.

Inconvénients

so far I haven't found any down-side issues. it has been a great help overall.

Avantages

Upkeep allows someone to share work orders among teams members to help them accomplish tasks on time, the software is so user friendly, i like it

Inconvénients

you cant use the application while running updates but updating it takes a lot of time, this needs to be improved

Avantages

This software enables our company to post maintenance issues at each individual location and organize the issues in a digital format so they get addressed in a timely manner.

Inconvénients

Sometimes the desktop version is glitch and accidentally processes before the user is done filling out the request.

Avantages

I love that the software is constantly improving. It's already easy to use, but they keep improving it.

Inconvénients

I wish the barcode scanner worked a little better for inventory management.

Avantages

One of my favorite elements of Upkeep is the somewhat recent changes to the work order page. Incredibly easy to view, organize, search and I feel like i spend less time now actually looking at Upkeep and more time moving on to the next task.

Inconvénients

I feel as though the Assets feature could use some attention. The new work orders layout and design is great, but this is leaving the Assets more reminiscent of the OLD work orders page...

Avantages

As a facilities manager I use this software every day. It’s another tool in my toolbox. Helps me delegate jobs throughout the company and get more jobs done in a timely manner.

Inconvénients

Honestly I haven’t found anything I do not like about this system.