Account Ability

Avantages

We like the superior and responsive technical support. We love the product and its flexibility importing and exporting data. For W2's and 1099's we also use the Print and Mail feature which is fast, secure and convenient.

Inconvénients

Our W2 file is very large. We have not figured out a way either internally or with Account Ability to allow for multiple users to work in the W2 file simultaneously without bogging down the process. We have developed some work arounds so it isn't as much of an issue.

Avantages

Very easy to use. Year to year I'm able to easily remember how to navigate the system with ease.

Inconvénients

A better way to file previous year returns vs. manually bringing them in. Would like the functionality to file 1042S forms right through this channel.

Avantages

Account Ability is easy to use, does exactly what it claims to, and makes filing our forms a cinch every year.

Inconvénients

It would be nice if the mapping tool was actually part of the program; having to install that each year to import from other software is a little clunky.

Avantages

Easy to use with great database setup and lookup

Inconvénients

No customer worksheets available for printout and mailing

Avantages

Account Ability makes preparing 1099s so easy. The phone support is top-notch and they have always solved any problem I encountered, even if it was not software related, but with the system as a whole. Kudos!

Inconvénients

Correction clients are tricky, but phone support has always been able to help

Avantages

The support staff is very helpful whenever I have questions and went the extra mile to help me get started with e-filing 1099s for the first time last year, including supporting me with getting a TCC. The written instructions are clear and walking through the process with support made learning the process so easy!

Inconvénients

The pricing for the number of returns I need to file (<100) is steep.

Avantages

The product is great. The customer services is excellent! We have used their software for over 15 years. Highly recommend!

Inconvénients

I have had no negative experiences with Account Ability.

Avantages

1) Works on your own computer instead of internet-based
2) Excellent function
3) Excellent support; they know what they're doing
4) Manual is absolutely complete, step by step
5) Have used for many years; IT'S THE BEST EVER
6) Can roll last year's issuers/recipients forward to new year effortlessly so that only numbers for the new year need to be entered
7) Can easily print any copies needed, both for current year and for prior years, if required
8) Can easily correct returns
9) Can easily submit returns to IRS FIRE SYSTEM via this software; excellent and (very unusual) COMPLETE INSTRUCTIONS.

Inconvénients

Having to compile IRS file individually by issuer.

Avantages

I like that Accountability is effective and efficient in workflow. I have been using the software for years now and at first, I didn't understand how to use it because I was using a different software that didn't offer as nearly all of the functions as AA but now, I am happy that the corporation has switched.

Inconvénients

Pricy but I figured with all specs/functions of AA we would not have. It's good to have all functions in one place.

Avantages

Easy interface and import mapping. For our needs, it lacks nothing.

Inconvénients

It's a much larger program than we need, but that's a "Pro" for everyone else!

Avantages

I have never had a company with such knowledge and technical support team so thoughtful. Even in the busiest time of the year, the young men gave me all the time I needed to assist me and never got off of the phone until I was satisfied

Inconvénients

There was nothing that I didn't like about Account Ability

Avantages

Account Ability is fairly easy to use. They are always up to date with the current tax forms and laws so I know that I am submitting my forms correctly. It makes filing electronically a snap and reduces the amount of stress I have during tax time.

Inconvénients

Sometimes uploading files can be confusing, but as long as you follow the instructions, things go fairly smoothly.

Alternatives envisagées 

Pourquoi passer à Account Ability

Avantages

I like the ease of downloading and the security of the authentication process.

Inconvénients

What I like least is the wait time between receiving the temporary password and downloading information by email and then having to wait for the permanent password to arrive by snail mail.

Avantages

Provide Fast and friendly Service! The techs take control of the of our data and send it to the governmental agencies with ease.

Inconvénients

We never have any complaints with anything. Everything was great.

Avantages

support is always there willing and able to help

Inconvénients

n/a there is nothing i do not like about account ability

Avantages

Ease of use, [sensitive content hidden] is great to work with. They have excellent customer service, and they work with you for all steps to file electronically and print the W2's. It was an awesome experience for a complicated project to setup.

Inconvénients

Cost, of course is what we least like about it. Otherwise the program itself is great! No complaints there.

Avantages

Easy to work with and quick response time.

Inconvénients

no complaints easy to work with the program.

Avantages

Its easy to use and the technical staff are amazing. So helpful

Inconvénients

I disliked the end of year transferring. Thats why I pay them to transfer files to the IRS for me. They are super great about it.

Avantages

[sensitive content hidden] from Account Ability is the best! He has been helping me for the past seven years. He has always been very professional and has a plethora of knowledge.

Inconvénients

My only con would be the user friendly of the software. I feel the software can be a tricky to navigate.

Avantages

Easy to download. Easy to input and send to IRS.

Inconvénients

If there is an issue I have not yet found it.

Avantages

[sensitive content hidden] is great at Account Ability, he takes the time each and every time to go over each steps until I get it to be able to do it on my own.

Inconvénients

I don't have a cons to mention after the 7 plus years working with Account Ability.

Avantages

User friendly and consistent. I have been using this software for over 20 years and I think that it is a great product.

Inconvénients

I do not have an answer for this as I have not had any issues or concerns.

Avantages

The program is user friendly and the customer support is amazing. Takes the stress out of keeping up with all the IRS rules.

Inconvénients

I don't and haven't had any negative issues with Account Ability.

Avantages

I like the roll over feature and the new feature where you can select one 1099 to print

Inconvénients

Nothing that I can think of. I haven't had any problems with it.

Avantages

The very clear and concise step by step instructions.

Inconvénients

Don't have much to add here, perhaps the look of software is a bit out dated, but the that is a non-factor.

Avantages

The product is user friendly and easy to understand.

Inconvénients

I am not able to come up with anything due to the fact that I have had no issue that was not easily resolved by their support.

Avantages

The easiness of running the W2 files for each state we have to remit for.

Inconvénients

The overall appearance of the software looks antiquated. The prompts are not user-friendly nor easy to find even for those who are computer literate.

Avantages

We have used this product for years and the quality is consistent. It is user friendly from setup of clients, input data on forms, review totals, print runs, and filing with the government agencies. It is all inclusive for filing year-end forms.

Inconvénients

Printer set-up was a little complicated when running the program from a cloud-based storage of the program.

Avantages

The Help guide in the software. Having this built in helps when I get stuck on certain tasks.

Inconvénients

It's very coded looking and not very modern

Avantages

It's easy and direct. I love the help feature.

Inconvénients

Would like to be able to search a recipient without having to skim a whole list.

Avantages

THE CUSTOMER SERVICE IS TOP NOTCH AND THE BEST VENDOR WE HAVE WORKED WITH IN A LONG TIME

Inconvénients

THERE IS NO CON TO THIS COMPANY THEY ARE THE VERY BEST

Avantages

The program is easy to use. The help features are clear and understandable.

Inconvénients

The price keeps going up. I remember when it was $99.

Avantages

The end result helps us meet the filing requirements

Inconvénients

1. You have to make an entire new client to produce a corrected 1099 statement
2. Every year is a new program - I would like it to be a single program that hosts all of the years.
3. Update it to look more modern - this survey looks better than Account Ability.
4. Create/offer as an upgrade acceptable state e-file type files

Avantages

Ease of use of program, always meets needs for forms and assistance.

Inconvénients

no issues with product or company. Been a customer for at least 25 years

Avantages

Their product works simply and efficiently

Inconvénients

The main guy is not very patient with customers

Avantages

It's easy to use and the staff are very helpful.

Inconvénients

I don't really have anything negative to report.

Avantages

Ease of Use and variety of features. The import mapper is a godsend

Inconvénients

There is nothing I cn think of not to like about Account Ability

Avantages

The support given is outstanding year after year.

Inconvénients

Nothing, I'm truly a satisfied customer.

Avantages

The staff was so friendly and helpful and made filing our end of the year taxes, so easy

Inconvénients

There isn’t one thing that I disliked about Account Ability

Avantages

Accuracy or accountability, everything based on number of days or percentage

Inconvénients

Backing up to one device kind of problematic, needs to back up and restore

Avantages

The program is easy to use and the instructions are easily understood. The best thing though is their support. This is a company that really cares about its customers, whether it's their billing department or the department that deals with software issues.

Inconvénients

I can't think of anything at this time.

Avantages

This software makes the IRS e-file jungle a snap and [sensitive content hidden] in support is amazing!! Couldn't make it without him!

Inconvénients

I have used Account Ability for the last 4 years and I honestly can't think of a single con!!

Avantages

The timeliness and accuracy of the product and the professionalism.

Inconvénients

I don't believe there is any. Maybe the fact that we did not orders forms which is the dealers fault.

Avantages

Their knowledge of the program and assistance submitting our documents.

Inconvénients

I don't have any cons of Account Ability

Avantages

The program is easy to use, make corrections if necessary. I like that you see what the form looks like to know everything is in the right spot. A lot of online instructions included that are very detailed in order to walk you through step by step.

Inconvénients

There is alot of information within the program, so it is a little overwhelming when you first get in it and a little difficult to know where to start. However, there are several detailed instructions and guidance from [sensitive content hidden] and support team were very helpful.

Avantages

We've used Account Ability for 10+ years and it's been very reliable. It pulls data from the prior year, which saves time. Overall it's a good value for the money.

Inconvénients

Does not link to any other software, so everything must be entered manually initially. Moving around within Account Ability seems a bit cumbersome and your unable to put the entered documents in alphabetical order, once entered, for easy location.

Avantages

Information carries over from previous year,

Inconvénients

Wish it was more user friendly. A lot of jumping.

Avantages

ability to upload, correct & print 1095's on pressure seal paper as well as upload file to IRS. Their technical support is amazing! Always willing to go the extra mile to assist.

Inconvénients

I don't have any issues with the product or services.

Avantages

Account Ability is easy to use and works with most systems.
Offers compliance on all ACA and Federal Regulated Forms.

Inconvénients

I think the price if too high to add ACA package.
Can not efile certain forms.

Avantages

The customer service is amazing which is very rare these days. I appreciate the fact that they go the extra mile to ensure the process is as easy as possible.

Inconvénients

Nothing, everything was exceptional. No complaints.