ReservationKey

Avantages

customer service, user friendly, price point.

Inconvénients

Like any new platform, there is a learning curve. This is no fault of Res Key, but just learning a new system.

Avantages

We at Springer Creek RV Park & Campground are totally impressed with Reservation Key as a company. The site is user friendly. Even the senior's have commented on how easy it is to use. If there are any glitches at all (which is rare) the folks at ResKey are on it! The staff is also very friendly and respond quickly if you have an issue. Thanks ResKey!!

Inconvénients

Our experience with Reskey has been fantastic...no cons!

Avantages

As a former technology teacher, I appreciate representatives expertise with all the complexities when dealing with software and how to integrate with so many moving parts. He and his team are very customer friendly and responsive. representative is always open to new ideas and works hard to keep improving his software to meet customer’s needs and changes in the market.
ReservationKey is very customizable. It is easy to make large or small tweaks to one’s reservation page or pricing without having to pay a programmer. While this may seem like a little thing, one of our needs was the ability to mark a reservation as ‘Do Not Move.’ Our loyal customers request their favorite units and trust that we will not disappoint. This need confused other software vendors, while ReservationKey had an easy-to-use solution. I see representative working out similar solutions for other businesses’ unique needs.
ReservationKey has many add-ons. The list of reports is extensive and are extremely helpful when making business decisions. I find the User’s Forum useful, not only for the software but also for new business ideas. The software is easy to use and offers many built-in training tools for new staff.
I cannot imagine how difficult it would be to try to run our business without ReservationKey.

Inconvénients

Not many. I struggle with some of the overall financial reports and find it easier to build what I need in Excel. However, that may be more a function of how I work rather than a problem with ReservationKey.

Avantages

We are using this system since 2012 and it's a perfect and very affordable solution for small motels like ours. We would highly recommend this system to anyone in this segment of business as we have brought several new customers to ReservationKey in the past.

Inconvénients

Are there features that we would like to see? Sure, there is always something missing but overall for the price, this system is perfect. I have not seen anything in this price range that can do what ReservationKey does.
Our only request as a feature would be, that rooms can be individually set up with minimum nights stays or different prices without using the Adjustment Rate feature. This would be helpful when there are rooms requiring two nights and some do not because two nights can not be offered.

Avantages

Many pages of reports and settings, very configurable to our needs. Short learning curve to get going.
Links are provided on many pages which can be sent to people or staff to load a selected report or page.
Plenty of CSS configurations are available as well as "custom text" for things that appear on RK's pages.
Lots of photos of your rooms and description space. Can be configured for rooms and RV/Tent sites
as we have here.

Inconvénients

Not many, we have used this system for 6 or 7 years and once set up it is a daily part of our routines.
I think there is still a small issue on bill totals, it doesn't agree with our cash register, off by pennies.
Couldn't adjust for first nights deposit to consider multi-night discounts on that amount, so we still
have to hand calculate the 1st night deposit for longer stays.

Avantages

Simple, intuitive, easy to use. I love every view, and the flexibility of adding custom fields. Exporting customer data and payment data, through csv is a god send. The price is amazing for what you get...and the support is fast and reliable.

I have used many different PMSs in my career, for both large chain, and small boutique hotels.

Inconvénients

It would be nice to be able to have different custom fields based on the type of customer (Transient, group, business traveler, or a monthly tenant.) Rather than the same fields for every reservation.

I wish the payment details report could also show taxes and levies (if any) paid for each line item.

The expense reports need a bit of work...but they are INCREDIBLY helpful for smaller business who do not have their own accounting system. I love the expense by vendor page for sorting out Booking.com/expedia commissions (and I love how it automatically calculates those commissions through our connection through myallocator.) However, the dates of those reported commissions are listed when the reservation is created....not when the reservation actually checks out (which is when the commission is actually charged.) This makes extrapolating, or verifying commisions from monthly commission bills (from OTAs,) more difficult.

Avantages

Flexibility, amazing support for questions, ease of use, email templates (with tracking capabilities), access on my computer and iPad.

Inconvénients

There really is nothing I am unhappy with.

Avantages

For the most part easy to set up and change things once you have everything in place. The customer service is outstanding. I have a friend who uses a different company for bookings and that is his biggest complaint. I usually have an answer within an hour to any questions I have with details and pictures showing me how to do it. I also communicate with the same person each time which makes it more personable and she knows my properties.

Inconvénients

I wish it would sink with other VRBO/Airbnb as far as changing prices, pictures, etc. I know some of the other reservation platforms have this feature. Also it's hard to change just a daily price on the calendar if you just want to decrease a price or switch the minimum days required to book. If it's last minute I like to make adjustments to try to get a booking.

Avantages

As the former IT Director for a billion dollar retailer I appreciate that with ReservationKey anyone can afford a well designed, easy to understand reservation system. It is so flexible it can meet the needs of any lodging establishment, small or large

Inconvénients

There is nothing I don't like except that the interface with expedia isn't done yet.

Avantages

We are using Reservation Key since 2012 and chose it because at this time it was one of the most affordable softwares around and easy ti use. The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking. Never once did we feel we made a wrong choice. The software definitely has all the features you might be looking and we must admit that we don't even take advantage of things that are there to run a successful business.

Inconvénients

For us cons don't exist. Only this question seems to be a con since it is looking for more words.

Avantages

Great value for your money. We also really like all the features that the tool offers, like reporting tools, calendar view, customer data base. The tool is very easy to use, and efficient.

Inconvénients

The booking page is very old school, and not very pretty. It also does not give you a lot of room to edit if you are not an advanced coder. Having said that, it works very efficiently. Direct bookings come through without any issues, howerver I would like to provide to my guests a more user friendly, and modern reservation page. I am sure Reservation Key will improve this part of the tool.

Avantages

Taking reservations on my cell phone while in a grocery store is nice. There is nothing else I need it to do. I set it years ago and it works great.

Inconvénients

I am not having any problems with the software at all.

Avantages

Lots of help to get set up and once you are up and running, super community for assistance, as well as developer assistance. The system of communication with our guests has been a huge part of our success in gathering reviews and staying in touch with our guests. The calendars and reports make the day to day management super easy and I love the ability to set up multiple logins to track the work of my staff. All the tools I could ever need at a price that I can afford for my small business! (No, I was not paid to write this! Promise....I've been using the system for well over 5 years and have met with almost every other provider out there...every one is missing a key feature and are charging more!)

Inconvénients

Since I am being forced to choose something I like least, I suppose I'll go with the themes, but that's not really a negative....ask for help and you shall receive!

Avantages

I love the 30 day Free Trial they offer. The product is really easy to use and the free trial allows you to decide if you like the product and if it meets the needs of your lodging business.

I found that I really like the ease of use. I've used other reservation software programs and have found that often times you aren't able to see all the pieces of the puzzle in one place. What I like about Reservation Key is that I can see at a glance the daily rate, the minimum stay and any promotions that I may have incorporated. With other products I've found that I have to drill down and open up several windows to be able to see all of this information. Not so with Reservation Key.

I also like how quickly information about daily rates and minimums can be copies over to in the individual rate plans that you set up.

I'm still learning Reservation Key but am extremely happy with what I've seen so far. The customer service is great! If you have a question and cannot reach someone via phone they return your call very quickly and respond to emails.

Lastly I like the guest user end look. Availability is attractively displayed when a guest is searching for availability. The page is displayed well and is easy for a guest to use to quickly make a booking.

There are also many features included in this product and at a very fair price. I like the email templates that are included and the flexibility of being able to change them or to create your own and schedule the emails automatically.

Inconvénients

I would like to see more ready made templates for the availability display that a guest does see. Reservation Key offers a few limited ready made options, that said...they do offer to customize the look of that page for a reasonable fee. Well worth it if you would like the user end of the system to match the look and feel of your website.

Avantages

We went straight on to Reservation Key when establishing our bed and breakfast some time ago. We wanted software that was fairly simple to get started and represented excellent value for money compared to the competition. Help was always available during this process and, since then, additional support has been readily available, often within 12 hours through e-mail and sometimes over the phone if necessary.

Inconvénients

Could do with a few more options for credit card processing. We went to Yapstone a couple of years ago and the cost of processing has increased beyond what I consider to be reasonable, especially for a small three room bed and breakfast.

Avantages

I've been using Reservationkey for years. It is reasonably priced, very versatile, so I can set up an interface that I prefer. It links well with other sites like MyAllocator, so all of my sites are in sync, which helps prevent double bookings. Most of all, the representative is very responsive. If I don't understand something or I want to do something unusual, he helps me get the problem solved quickly and graciously. Reservationkey is constantly being expanded and improved, so I am even more satisfied with it now than when I first started using it.

Inconvénients

It can be wonky, sometimes I have to use a little html to get exactly what I want, but that just adds to the flexibility. I'm sure that if you don't know any html, the representative would take care of your needs directly, though.

Avantages

The software is highly customizable, so it can be made to fit your property exactly the way you want to run it. The visual layout of the calendar is excellent, and the direct booking platform is easy to manage.

Inconvénients

Managing pricing is still a little tricky, though they've been making ongoing improvements ever since I started using the software in 2015. Basic pricing, discounts, and things like minimum stay requirements are easy enough, but once you start getting into the really fancy stuff (multiple rates per room varying by season, to be super specific), the software is still functional but currently lacks elegance.

Avantages

I have found Reservation Key user friendly and intuitive. I have appreciated the technical support when I have had questions on the inner workings of Reservation Key. We bought and started to run C'est La Vie Inn Bed and Breakfast a year ago with no previous experience in running a B&B. It was hit the pavement running and Reservation Key made this transition much easier with its day by day display screen showing current reservations and those that have, for a variety of reasons, have cancelled. I have enjoyed setting up rate plans for the rooms as well as the rate adjustments for local special events that tend to lead to peak occupancy. I would certainly recommend this product to others.

Inconvénients

None

Avantages

We are Rustic River Cabins, love ReservationKey. So easy to add, remove, and quote guest for reservations. We have been running ReservatioKey for seven years and would not have any other software. The calendar, on the page is one of my favorite features. I can not only see all my reservations, but I also can see my schedule by just clicking in a box.

Inconvénients

Honestly, I can not think of a thing.......support is great, community will help you out if you cant figure something out.

Avantages

Super-responsive customer support where you can talk directly with owner of the business who seems to be intimately involved in the actual software development. (Probably does his own coding, is my impression.) He engages with you until you have a solution, and is very appreciative of suggestions and feedback, always improving the software. This is full-featured software, but from a small business that is still super-responsive to its customers.

Inconvénients

Still a few odd quirks with the software, in my opinion. Like the tax is calculated by item and then added up afterward so it often does not match to the penny the tax that is charged by my credit card processing system - so I have to make manual adjustments on receipts.

Avantages

It essentially runs the back end of my business as well as it links to the front end through our website and online calendars.

Inconvénients

It was difficult to set up but one it was set up any questions I had got answered quickly. I would like to to be able to add a cleaning schedule that links with my calendar so I could create a schedule for my cleaners that showed specific check in check out dates and the names of the parties.

Avantages

Reliability of the software - GREAT!
Accessibility of customer service for assistance with any issue
The Cost

Inconvénients

Initially understanding the terminology and use of some coding words

Avantages

I can modify so many things on my own. Whenever I need an answer to a dilemma, I just go to the Tutorial Page and search out my problem. Or, I just sign onto the Forum and look for a similar situation to my own. Case in point, I was able to adjust my confirmation template on my own just by using the search mode on the Forum and I’m all set with a solution to a problem.

Inconvénients

Sometimes I wish there was a chat option but I understand how the team feels about this program and they have very hands on.

Avantages

ReservationKey is a great software, very complete (and we only use part of what is offered, as we are a small B&B), customizable with custom fields, automated e-mails, and integrates with MyAllocator. Tech Support is great, and whenever we find a bug, Rep fixes it very quickly. They are also quite open to suggestions. Price is very reasonable.

Inconvénients

Not much... everything I need is in this software!

Avantages

We have used for several years, price is reasonable and it does what I need. Prior to using Reservation Key we used pencil and paper and took reservations by telephone (many years) wife isn't a computer person. Reservation Key allows our guests to book online and does a good job in my view. I check the RK forum often for new ideas and my education.

Inconvénients

At the moment I can't think of any negatives, does what we need. I see others comments about minor differences in money totals, having worked with a database in a prior job, well every bit of software seems to round a bit differently.

Avantages

The software is easy to use and intuitive. If you have a question, it's easy to search the FAQs and find a detailed answer with links to their blog and videos on how to get where you need to go. Additionally, they are pretty quick about getting back to you about a problem.

Inconvénients

The only thing we think could make this better, is easier integration with the third party sites, without having to buy another piece of software to interact.

Avantages

The customer support from rep is fabulous. There is always a quick reply and the problem is addressed or fixed. The system is reliable and is easy to read quickly in terms of availability etc. The reports generated are helpful.

Inconvénients

The 2 areas I would like to make additions to are: 1 - adding a pre-tax total line on the reservation form and 2, the setting up new payment schedules. I don't do the second option often, so it is likely "old brain" issues.

Avantages

I love the fact that the front-end is very user-friendly for our potential guests, while the back end administration is straightforward and easy to use.

Inconvénients

Honestly? For me, there hasn't been much of a downside.

Avantages

Well written instructions about the software, "how to set up", features, and videos to assist further with the education of the software

Inconvénients

A short learning curve, but worth the effort !

Avantages

Reservation Key was the perfect match for my small historical hotel. CSR helped me set it everything up and now with the forum answers are readily available. It is user friendly on both ends, my guests book easily with the reservation emailed to me. It's perfect for my business

Inconvénients

I would like for guest to be able to cancel their reservation online and all information go out like when they book a stay

Avantages

The custom color coding of the stages of the booking. I look at the calendar and know exactly what stage of completion each booking is currently.

Inconvénients

Some of the reports, especially , the owners report needs tweaking. Also, I would like to see the development of a mobile app.

Avantages

The customer interface for my guests is simple and easy to use. The back office contains numerous useful reports: occupancy, revenue by room, year-by-year comparisons, taxes collected by month or quarter, even sales by item so innkeepers can easily view which add-on packages are selling the best. There are so many reports that I’ve only used about 50% of them!

Inconvénients

It’s sometimes a little difficult to find the information I need because of the numerous reports & pages. However, a huge portion of this difficulty is me not remembering where to find something, like the url link information. There are a lot of training videos available to help users navigate though the system.

Avantages

ReservationKey is very affordable compared to other systems out there. It can be customized to fit your needs and if very easy to use. When you need help with features you can post to the forum and the customer representative will get back to you in a timely manner. You can also search the forum and find answers to almost any questions you have.

Inconvénients

The initial setup can be a little time consuming but between the forum, FAQs and help videos it is not too hard.

Avantages

I guess the ease of use, plus the modest cost were what sold me on the program in the beginning.

Inconvénients

I really have no significant negatives, which may explain why I am one of representative's longest users.

Avantages

The software is very user friendly with several instruction videos. Reports are easy to navigate and run.

Inconvénients

As the company expands sometimes we can experience a lag in response. They have worked on this and we now are not experiencing problems. Fast response to emails when we do contact them with problems.

Avantages

We have been using reservationkey for several years and appreciate the fact that we no longer have to search for reservation management software. Before we signed on with reservationkey we would find ourselves searching for a new system every so often because we had some problem with the one that we were currently using. We can now find no reason to look for another, as reservationkey provides everything we need in functionality, support and ease of use.

Inconvénients

Can't really come up with anything here.

Avantages

The pros are the ease of use, even for me. ReservationKey is very intuitive and where there are questions, they are super responsive and ready to help. I love being able to look at the How-To videos and the forum is full with fellow innkeepers ready to discuss and answer questions

Inconvénients

nothing. It's perfect for my small business

Avantages

We have been using ResKey for several years now. Love everything about their system. When I need to change something on our system, the forum offers lots of answers and the team has created videos as tutorials to assist as well.

Inconvénients

There isn't anything I don't like about the software.

Avantages

The ability to customize your reservation page using ReservationKey is a major benefit. Additionally, the staff are very responsive to customer input and continuously make improvements to better serve their clientele.

Inconvénients

Some of the features require multiple settings to be set up perfectly otherwise the system doesn't work as intended.

Avantages

Fast, no errors, great service, fully responsive, i am very happy to have found this amazing system.

Inconvénients

It is only in English. It would be great if the reservation page could have multi languages.

Avantages

I can Truly say Reservation Key is what I was looking for and has been the answer for my business. All my Bookings are done thru it and it saves me one full time employee. Thank you for creating this great Reservation Manager for us Reservation Key!! Bo Knysh. [SENSITIVE CONTENT HIDDEN]

Inconvénients

No Cons. Customer support is great if you have any issues at all!

Avantages

Ease of use and set up!
Integration to channel manager

Inconvénients

The only issue I have is what I want no one has!

Avantages

Flexibility to customize for your individual needs and the company is not corporate run!

Inconvénients

The company is super eager to please and the few unavoidable problems that occur with the software of this complexity were always addressed and solved.

Avantages

ReservationKey makes it easy for me to keep up with what is happening in my business.

Inconvénients

It’s been so long since I’ve had an issue, I can’t even remember what it was about. What I do remember, however, is the instant response and resolution.

Avantages

ReservationKey is very affordable. It has all the features that much more expensive software and with a little work, you can customize it to do just about anything you need.

Inconvénients

The initial setup is a bit of work but once you get past that it's great.

Avantages

I am new to the tourism business. Reservation Key has been very easy to get used to and use as a tool to keep track of reservations, payments etc . It has an activity button that reminds you each thing you did within the program in case the need to undo a mistake.

Inconvénients

I miss the feature in which you used to hover the mouse over a name and it would show the balance due. Also, you used to be able to right click and in the quick view change the status to 'checked-out' where as now you have to open the reservation which takes just a few seconds longer.

Avantages

-we can tie our three properties together so we can see all three in different locations
-completely web-based so we can carry it with us on vacation
-links to other businesses in town that use the system so we can see availability to refer
-exceptional pricing
-support has always been exceptional

Inconvénients

-sometimes the system repopulates rooms as available after cancellation but once it happens you just check
-sometimes in the AM, i think central is upgrading and we do not have access to the system for a time

Avantages

Very user friendly. Easily navigate reports of all kinds.

Inconvénients

Can't think of any. Anything that was a problem for me, they helped. There is also a forum where other users can assist each other.

Avantages

The thing that I like the most about ReservationKey is how easy it is to use. It is simple to use but has options to personalize to what best works for our company.

Inconvénients

I like everything about this software.

Avantages

The software is very easy to use and customize.

Inconvénients

Sometimes the "float over" a reservation wouldn't bring up the information of the unit.