ReservationKey

Avantages

Great Customer Service -- really responsive, and personable.
The Built In Website, and Payments.
Auto Scheduled Emails.
No Contracts; No Set Up Fees.
A great price -- well worth the fee even just for someone with one unit, or a small inn.
Ease of use.
Having Multiple Users.
The Mobile Version -- I have easily been taking reservations from a hammock at the beach just on my Smart Phone.

Inconvénients

Because the software is made for a myriad of Hospitality Services Providers (Hotels, Campgrounds, BnBs, Vacation Rentals), it's hard to provide the right thing to a diverse group of users. That being said, the User Forum was amazing! If we encountered a quirk that worked well for a Hotel User, but not-quite-right for our needs, there would always be another helpful User who knew how to accomplish what we needed with just a few little User Tweaks. The entire User Forum was full of happy, generous users who were keen to share their ideas and help others.

Avantages

Simple system without bells and whistles that I had no need for - and the price was reasonable because of that. I moved from another, larger, reservation software system because their prices went up, they provided more bells and whistles that a small business like mine just didn't need/use. Customer service, particularly [sensitive content hidden], was always prompt and efficient, every single year, not just in the first year.

Inconvénients

I found the Forum a bit clunky to use, that could use a lot of updating to make it a bit more user friendly. Overall, I had to think hard to find a "Con". Loved Reservation Key for many years I've been with them.

Avantages

The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms.

Inconvénients

1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic.
2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources.

Avantages

The pros of Reservation Key have been convenience and efficiency after transitioning from our old way of booking through numerous phone calls, e-mails and postal service. As a small campground, Reservation Key is a right fit for us and cost effective.

Inconvénients

As for cons, we can’t provide any experience in that department because glitches were too few and customer support was always responsive and helpful.

Avantages

Ridiculously easy to use, intuitive to learn. And so many options that each individual business can be fully served.

Inconvénients

So Few! And, If I encountered something I didn't particularly like, I mentioned it to the folks at Reservation Key and they found a way to tailor it to my needs. That's pretty profound. So I don't have any 'cons' to offer.

Avantages

First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, [SENSITIVE CONTENT HIDDEN] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up.
On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service!

I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations.

This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business!

Inconvénients

This software goes above and beyond my expectations. So grateful!

Avantages

ReservationKey is compatible with website builders such as Wix and Squarespace -which is a great aspect from my view point- so that enables to create commision-free sales channels as well as unifying all online booking platforms that we are present in one single and lean management panel where we can update anything such as availability, change features, add new room types etc and ReservationKey reflects any update to all booking channels that we are integrated to.

Inconvénients

Although ReservationKey is great in covering the global reservation platforms it is weak to have integrations to the online booking platforms that are specific to each country. It would be the most powerful solution for us if it was helping us increasing our sales in local markets through local sales channels.

Avantages

Easy to initially set up
Simple to use and menus make sense for the most part
Lots of capability for the money
Very cost effective when compared to other products/services
Integrates well and simply into our web site
Integrates with Tripadvisor so you don't need to use an OTA
Support is responsive when an issue has popped up
RK is constantly working on improvements and upgrades

Inconvénients

There are a few reports which could be added or improved
The gift certificate function could be updated and provide more ability to customize

Alternatives envisagées 

Pourquoi passer à ReservationKey

Avantages

Once set up the system is easy to use and update the info as needed.

Inconvénients

There is nothing that I do not like about it.

Avantages

I have been working with Reservationkey for 19+ years. I am in awe of how the software has been so receptive to my needs and have been able to create and integrate the software to grow with my business!

Inconvénients

Flexing rates through the channel manager can be challenging although I chose to work with a more affordable channel manager. Reservationkey is compatible with more robust channel managers that cost a lot more. With channel management you get what you pay for but with Reservationkey, I get what I pay more and SO much more!

Avantages

Very reasonable price for a small lodging facility. Never have problems overbooking. Easy to input reservations for our end and the customers end.

Inconvénients

Sometime I have problems adding features on our end. Not able to talk to someone about this. I can send a message but they want you to check their list of problems/concerns that another user had to see how it was solved. This can be frustrating it would be easier to have a live chat or talk to someone for problems

Avantages

Our RV parking, tent camping, bus glamping, and lodging rooms all have different pricing, cleaning fees, and check-in info and Reservation Key handles it all. The auto-responders are awesome and can be modified to fit each rental. Customers can easily pay through the links and emails provided.

I LOVE how the software looks on our website and it is easy for customers to book.

It is a robust system and has more features than we currently know how to use. We look forward to making time to learn more.

Inconvénients

Learning the system did not feel very intuitive. However, between the amazing customer service and training videos available it was just a matter of time.

Avantages

Ease of use by inexperienced employees, Cloud based, income/expense/ tax reporting, outstanding customer service!

Inconvénients

There is nothing I do not like about this product.

Avantages

This system is very easy to learn and to use. The online tutorials are very helpful. You can't beat the price.

Inconvénients

I wish there was a better integrated way to incorporate sales from our gift shop.

Avantages

I love that Reservation Key was so easy to set up and put into working order on my website right away. The ease of use for my customers was my main priority. The next thing that I found so wonderful is that it is so easy on the back end. I am not your traditional cookie-cutter hotel/motel. I am very flexible and have 12 units with 5 different types (sizes) of cabins. I had looked for a system for about 5 years. I did many trials and spent a lot of time on set up with all of them being very cumbersome to set up and didn't fit my needs or my customer needs due to not being able to customize as much as I needed. The price is on point for this product for me. All others were way over priced and for a small business that is only open seasonally, I couldn't afford a "big" product. The customer service [SENSITIVE CONTENT HIDDEN] has been absolutely amazing. There hasn't been one time that I haven't been able to get an answer and quickly.

Inconvénients

There has been NO Cons to this service for me!

Avantages

We are small lodge and this system works well for us. It’s easy to use and keeps our reservations organized. The best thing for us is the accessibility anywhere. Even when we are away from the lodge we can check availability on our phones or laptops.

Inconvénients

Honestly, I can’t say anything bad about this software. They have great support and service. I’m sure there are other great systems out there but we’ve been happy so why look anywhere else?

Avantages

I like that it allows online reservations and collects and helps me manage the data.

Inconvénients

It is a bit complicated to set up and get ot to do exactly what you may want it to do. But once you set it up, it is easy to use.

Avantages

I literally spent about a month researching different software programs for our reservation needs and reservation key hit the mark. We have over 50 properties that we rent and appreciate the ease of use and functionality of reservation key it makes our lives much easier and helps us get more business by freeing up our time to focus on renting.

Inconvénients

I honestly can't think of any negative aspects of the software it really fits our needs quite well and we are completely satisfied we have been a customer since 2007 and we are not going anywhere

Avantages

We have a small inn and found that this software was very easy to set up and use on a daily basis, and also a terrific value. I appreciate that the support is very accessible, and personnel respond specifically and personally to each question. I have to say I do not utilize many of the features that I probably could.

Inconvénients

I had a glitch with "ghost reservations" when initiating ical links, but it was resolved quickly. Not really a con because it was worked out.

Avantages

Great customer service
Ease of use
Integrates well with website
Multiple useful applications

Inconvénients

No. I am happy with the service and product.

Avantages

ReservationKey allows me to handle more clients in less time and take reservations while I sleep.

Inconvénients

It does take a while to set up but once you have it set up it is like auto pilot.

Avantages

Easy to use and the customer service is excellent

Inconvénients

Like to see a little more flexibility in generating reports.

Avantages

It's simple. there are just enough bills and whistles to get the job done but not so much as to make it too complicated.
They are continually making changes and are particularly mindful of user requests.
The forum is great to look for answers to your questions.

Inconvénients

Well I guess just that you have to be connected to use it, but that's like anything else.

Avantages

Reservation does everything I need it to do, and a lot more. The ReservationKey staff are very responsive, both to technical support questions and to requests for product enhancements. Almost every month there's some new feature added, often something I never even thought of, but once it becomes available, I can't do without it!

Inconvénients

I'm happy! No cons. ....................

Avantages

Cslendar ease of use, including drag and drop! Email templates, auto sending for payments, confirmations and followups.
Just the best software I've used continuously for the lifetime of my Inn.

Inconvénients

Almost too many options, to be able to learn. But the ease of "on the fly setup" makes the learning easy