Tous les avis sur Avail Appliquer les filtres
Parcourir les avis sur Avail
Tous les avis sur Avail Appliquer les filtres
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Makes Being A Remote Landlord Easy!
I love using Avail and I have recommended it to family and friends who have rental property.
Avantages
Avail helps me manage my properties from hundreds of miles away. The system allows me to advertise vacancies, accept applications, check backgrounds, create and sign leases, and collect rent—all remotely.
Inconvénients
The initial set up for my tenants’ payments was a little buggy, but customer service was very helpful. No future issues.
Réponse de Realtor.com
Hi Dr. Nkiruka,
My name is Robert and I'm one of the dedicated Community Managers here at Avail. I wanted to follow-up to say thank you so so much for being a valued Avail user (and thank you for the honest review)!
As you may know, we are making a lot of changes to the platform (all exciting updates that members have asked for); this also includes providing a more intuitive tenant on-boarding process.
That said I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled!
Thank you so much for the honest review; I'll definitely relay your kind words to my Customer Success team, and keep in mind that we're here as a resource for you! More than happy to help out as best we can :)
Kindly,
Robert B.
Community Manager
@ Avail.co
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Great for rental properties
Avantages
I like that it is affordable and makes it easy for tenants to pay online. Most rental properties I am aware of are difficult for communication and you need to mail a check or drop it off. It's also great for creating and signing leases without having to worry about meeting or mailing paperwork back and forth.
Inconvénients
The interface seems a little cluttered, but that could simply be because I don't use all of the functionality. I do "x" out of some recommendations and such that seem to always come back.
Réponse de Realtor.com
Hi Joe!
Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user (and thank you so much for the honest review).
As you may know, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can take time to iron out all of the glitches and can lead to a not so great experience. For this I do sincerely apologize. We are working on 'decluttering some of the user dashboard to make it a bit more intuitive - more on that to come). I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled!
Thank you so much for the honest review and keep in mind that we're here as a resource for you.
Kindly,
Robert B.
Community Manager
@ Avail.co
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
New Landlord
Property management with excellent communication.
Avantages
Keeps track of everything and communicates effectively with both tenant and landlord. I am new, but with this software I am very confident that I am doing it right.
Inconvénients
Some tenants may feel that the payment due date reminders are a little aggressive. For example, two notices are sent in advance of each month's rent payment. Probably not a bad idea but I think that I would be annoyed if I were on the receiving end.
Réponse de Realtor.com
Hi William,
Robert here. I'm one of Avail's Community Managers. Thank you so much for the thoughtful feedback included within your product review. Believe me when I say that this is something we definitely take to heart as we try to improve our product and provide an experience that users will grow to love for years to come.
As for the tenant notifications, I do sincerely apologize for any hassle this may have created. Many landlords have noted that rent reminders aren't sent enough which is why we do send those before the due date, but I totally understand how it could be frustrating.
We're currently working on a few product automations and updates so to make the on-boarding process even more intuitive. Reviews like yours are central to exploring how we can make things better. If you have any questions or need help within your account, let me know. My email is [email protected], and I'm here as a resource for you.
Kindly,
Robert Bates
Community Manager
@ Avail.co
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé Autre pendant plus de deux ans
-
Provenance de l'avis
glitch with website
Avantages
Autopay.
Inconvénients
The last two times I have updated my payment method for Autopay, it did not save. Please fix.
Réponse de Realtor.com
Hi Lori!
Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. I want to take this time to apologize to you for the experience that you reported.
As you've noted, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can take time to iron out all of the glitches and can lead to a not so great experience.
I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled.
Thank you so much for the honest review and keep in mind that we're here as a resource for you.
Kindly, ?
Robert B.
?Community Manager
@ Avail.co
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Excellent
Very helpful
Avantages
The website is very easy to work with, it’s doing 80 % of my work. The website works with another rentals websites and it’s posting al my rentals everywhere by it self.
Inconvénients
Everything works perfectly, I don’t want to change anything there
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
-
Provenance de l'avis
Highly Recommend
It’s been less than a month using Avail and I have been extremely satisfied along with my tenants. The system walks you through every step easily with clear instructions. Customer support has been courteous, patient, fast and helpful.
Avantages
The online payments are quickly deposited, document organization and tenant interaction keeps communicating professional are the reasons I chose Avail.
Inconvénients
There isn’t a feature (yet) to upload my documents to send to tenants for signature. It has to be done externally and then uploaded into Avail. I wild like an email tab to quickly send emails to tenants instead of where it’s located now.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Easy Collection Process
Avantages
The Avail software has a very easy sign up process. Once I signed up, and entered my property information an email was sent to my tenant. This convenience makes the rental collection process a breeze. If one qualifies for a fast pay account, rent payments are deposited the next day! I have yet to find another service that offers this great feature.
Inconvénients
There seemed to be an issue with my tenant's payment. For some reason the payment did not process. This resulted in my landlord account being closed. An explanation of this would have been appreciated. Aside from this, I would recommend the software and try it again in the future.
Réponse de Realtor.com
Hi Bridgette, thank you for the super kind and honest review of Avail. This is exactly the type of customer testimonial that we aim for - highlighting the ways it has helped with your rental, and the ease of use of the tools we offer while also keeping things honest about the payment issue your tenant ran into. Sometimes payment issues can arise but it does sound like support was able to assist with this. Again, we are so happy to have a customer like you and if there's anything else I can help out with, please let me know. More than happy to assist!
Kindest regards,
Robert B.
Community Manager
@ Avail.co
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Avail for property management
Overall experience has been good.
Avantages
Easy to use. Has a free option. You can change the standard lease to add in your own terms.
Inconvénients
Charges for auto debit of rent. When renewal came up the deposit language was not clear it was a renewal.
Réponse de Realtor.com
Hi Wayne! Thanks for taking the time to write your review. We love hearing feedback from our users, and we are glad to hear that you've found our software easy to use.
In regards to your comment about the lack of clarity around the renewal experience deposit language -- we strive to offer clear communications about our features and platform. If you're interested in sharing, we'd love to hear more about your experience so we can work to improve these communications. You can send us a direct message or call us at (312) 292-9347 to chat with our customer care team.
Thanks again for your time, and for being an Avail user! -Brittany M.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Great value for small landlord
Avail has allowed me to eliminate use of an external property manager, which is saving me considerable cash, as well as feeling that I have a better handle on the operation of the rental units, all with a minimal amount of additional time spent on these functions.
Avantages
Easy to set up, most questions can be resolved with the help bot. When more help is needed, the support team is responsive and helpful. With the enhanced version, for a minimal monthly fee, my tenants can pay their rents electronically with no fee. With the leases uploaded, it is easy to review them. I switched to this software after paying a property management company thousands a year in fees. Now I feel I am in better control of the properties, with minimal additional work. I have 3 units that I now manage. Well worth the cost.
Inconvénients
It would be great to have expense tracking so a year end profit/loss statement could be generated. Presently, only an income statement is available.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Avail is a great guide to small property owners with tenants
Avantages
Avail is a great, free resource that helps to manage property and educate you on keeping tenants happy. It helped us do everything from list our property to make our selected tenants feel right at home.
Inconvénients
I have zero complaints. It's free and has met all our needs completely. I can't highly recommend this software enough.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
-
Provenance de l'avis
Dishonesty Use of Personal Information
All it takes is one dishonest act to steer me away from a company. After reading reviews of Avail, I decided to try using it for one of my properties. I have a Google number that I use for business because I do not want business calls on my personal phone. When I placed my first ad for a property, I received the message about not being able to prove my identity with a VOIP number. I absolutely understand this. So, I went ahead and entered my personal number to prove my identity. I was given the usual “We will not share your number with…bla bla bla.” Just imagine how infuriated I was when I learned that my personal number was now part of my public ad on Zillow, Hot pads etc. This is unacceptable.
Avantages
Looked very useful at first. Did not have enough time to evaluate.
Inconvénients
Misuse of personal information. Dishonesty.
Réponse de Realtor.com
Hi Kevin,
Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, I wanted to apologize for any difficulty you've experienced using your account.
As you've noted, we do require a real phone number in order to verify the user account. Still, I do sincerely apologize if it wasn't made clear that a different company contact number can be entered within your account settings; once that company number has been entered, that is the number that is syndicated to the partner listing sets.
I'd love to hear more about the issue that you ran into. Please email me ([email protected]), and we can get a follow-up call scheduled.
Thank you so much for the honest review and keep in mind that we're here as a resource for you.
Kindly,
Robert B.
Community Manager
@ Avail.co
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
-
Provenance de l'avis
Great for properties, not so much on the back end
Avail has great reporting and intuitive features (reminders, ease of use, tenant experience) it really worked well for the partner in my business that does sales and marketing. However, we decided to go with a competitor because of the lack of financials for accounting purposes.
Avantages
The ease of use and alerting features. I demoed 6 property management softwares and avail was the most modern and easy to use. I setup the software with no heavy learning curve very quickly.
Inconvénients
While the software excels on the front end (tenants, payments, dashboards) the financial aspects are very limiting. If they made it to be an all-inclusive software to run multiple properties from the business owner side, investor side, and tax side, it would be a top-tier product.
Alternatives envisagées
BuildiumRéponse de Realtor.com
Hi Christian,
Robert here I'm a Community Manager with Avail. On behalf of the team, I just wanted to say thank you so much for the thoughtful feedback! We really do appreciate hearing from valued product users like yourself.
Furthermore, I did want to also sincerely apologize for any issues that you might be running into in terms of the platform not being as fluid as you'd have hoped from a reporting perspective. We always strive to provide users with the as excellent of an experience as possible, and it sounds like this was not the case in your instance. We're making a lot of exciting changes, but in order to keep us humble and make sure we're moving the product in the right direction, I'd love to learn a little bit more about what you think we could improve.
My email is [email protected]. Please feel free to email me at your earliest convenience. All feedback is greatly appreciated and goes a long way! Thank you so much again.
Kindly,
Robert B.
Community Manager
@ Avail.co
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Not easy to use & not convenient for tenants
Overall --- I'm done with it and I'm researching for a replacement!
Avantages
The multiple email reminders are great.
Inconvénients
It's not easy to get started, it not easy to just jump in and figure out. Creating a lease or even trying to upload your own lease is extremely difficult! You are forced to create a "Payment Schedule" why? Remember "KISS" keep it simple stupid. Just put in the start & end of the lease and select auto renew or month to month.
Tenants have a hard time paying! if a tenant gets a bill or a late fee, they cannot just pay the total amount due. They have to pay one charge at a time, meaning, pay the rent, than go back and either pay the bill or pay the late fee.
Don't believe the hype about Next Day Rental Payments! It never happens and they give you a song and dance excuse. Than they say, well you get your money in 3 business days and that is the best in the industry. NOT TRUE!
Removing a tenant is a big pain, what not have it so you can say, remove tenant now?
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Satisfied
Very good
Avantages
Lease tracking and reminders.
Customer service is Excellent
Online payments
Inconvénients
Phone app needs more flexibility. Can do all things on a computer
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Highly recommend Avail
Wonderful experience, and has provided everything I need as I entered into the property management business.
Avantages
I love the ease with which I can list properties, find renters, perform background checks, set up rent payments, and more.
The customer service is absolutely top notch. I’ve received help via chat, email, and phone call. Each time they have surpassed my expectations.
I love that they have a function that allows for me to create a lease based on the state of the rental property.
Inconvénients
I have only one into one issue with not being able to change a lease date - which in the end was not a big deal.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Avail customer review
We find the software easy to navigate and fully appreciate staff access for personal attention being given to problems that develop.
Avantages
Lease management including listing, notification, and payment tracking
Inconvénients
Maybe keeping listing information accessible for historic purposes.
- Secteur d'activité : Capital risque et capital-investissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
18 months
Avantages
I really love this software. User friendly and pretty quick. They must use high end servers. Once you learn it within a few clicks, it’s a breeze. I especially like the quick pay feature. Money in my account within 48-72 hours.
Inconvénients
No app for iPhone. This is embarrassing for a company like yourself. If you don’t have an App by the end of the year. I will leave the service ASAP
Réponse de Realtor.com
Hi Sean,
Thank you so much for the thoughtful feedback. Believe me when I say that this is something we definitely take to heart as we try to improve our product and provide an experience that users will grow to love for years to come. Many DIY landlords join Avail for the very reasons you mentioned? especially for collecting rent payments.
That said, countless landlords have told us that a mobile app is a must-have. We've taken this feedback to heart and while I can say that a mobile app is on our roadmap in the coming months, I don't have an exact date for that yet.
I'd love to hear more from you about what else we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled. As we continue to add more tools to the platform, reviews like yours play a central part to exploring how we can make things better.
Kindly, ?
Robert B.
?Community Manager
@ Avail.co
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Avail yourself of Avail.
It makes rental collections and reminders a piece of cake. It also allows the tenant to post nay maintenance issues as needed.
Avantages
This is a very useful app. Most rental property apps include full accounting. We use Xero for accounting and Avail to manage the rentals and collect them. Xero automatically generates the monthly invoice a=so when the rent is collected through Avail it will post to Xero. At $5 per month it offers very good value.
Inconvénients
I would like the app to include the FAR documents, especially the standard Florida Lease.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
New customer
So far it’s been great. No issues.
Avantages
Ease of use from a far. I’m in Florida and my apartments are in Pennsylvania
Inconvénients
It’s taken me a little while to get around the website
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Helpful Tool
I like it and have received lots of traffic regarding the listing so that's great, the follow up responses arent so great, but could be my unit and pricing so who knows.
Avantages
Being new to property management, I need help with listing the unit, processing an application, and creating a lease agreement. I have not made it to the point to actual process an agreement yet but the listing of the unit was a streamlined and efficient process.
Inconvénients
I worry that when I respond to a rental inquiry using the web platform my response is landing in junk or spam mail, but no way to confirm that I'm aware of.
Réponse de Realtor.com
Hi Scott,
Thank you so much for leaving such a thorough review of Avail.
My name is Robert and I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, thank you for leaving such a thorough and honest review of Avail.
We are making a lot of changes to the platform (all exciting updates that members have asked for), and a review like yours helps us to make sure we're moving the product in the right direction.
If you have any additional information that you'd like to add to that, please feel free to send this over to me as well (my email is [email protected]), and I'll get this over to my Product team! Thank you so much for the honest review and keep in mind that we're always here as a resource for you!
Kindly,
Robert B.
Community Manager
@ Avail.co
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
level of confidence
greater level of efficiency , I have put more time back in my day !!!
Avantages
flexibility of features, ie toggle switches best suited for my biz. auto direct pay, reports , on line apps
mountainous portal , great response time !!!
Inconvénients
would love to see the back end accounting integrated into the front end , this way I can only use one system as now i utilize Q books for accounting .
- Secteur d'activité : Assurance
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Avail Assessment
Exceptional
Avantages
The ease of use and great customer support
Inconvénients
Recently, I have been told that, in order to publish on Zillow and others, I would have to deal with them directly whereas in the past it was all seamless and I only had to deal with Avail.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Avail is a life saver!
Fantastic
Avantages
Easy to manage and has almost all functionalities I wanted
Inconvénients
I haven’t find the Online lease signing very handy.
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Landlord overseas
I have been happy so far and feel that it’s a good value for my money.
Avantages
It’s affordable, and provides my tenants a easy way to sign their lease and send payment. I like that I can do background check without having to copy their personal information. This aspect keeps us both safe.
Inconvénients
It can sometimes be tricky to navigate. I wish I could contact someone by phone when I’m having issue instead of having to wait for an email.
Réponse de Realtor.com
Hi Sarah,
Thank you so much for the kind review. I can't begin to thank you enough! For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should. Having said that, I also want to clarify the fact that you can typically reach us by phone (sorry for any difficulties or confusion around that). Our number is 312-292-9347 and our hours of operation are 9 am to 5 pm CST, 7 days a week.
Again, I can't thank you enough for your glowing recommendation. On behalf of my team, thank you so so much for choosing Avail!
Robert B.,
Community Manager
@ Avail.co
- Secteur d'activité : Impression
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé Autre pendant plus d'un an
-
Provenance de l'avis
Easy and Effective
I stumbled across Avail accidentally while looking up specifics for owning rental property in North Carolina. The informational articles were incredible helpful. Eventually, they led me to an invitation to trying the software. I was a bit hesitant and skeptical at first. It sounded “too good to be true”. But, here I am 2 years later and thrilled to death with Avail and all it has to offer. I highly recommend this software to anyone with rental property. The value compared to the cost is amazing. Even if you only own one piece of rental property, you NEED Avail to make your life easier.
Avantages
Avail makes being a landlord easy! It’s a very intuitive and effective site for listing rental properties, finding and vetting tenants and more.
Inconvénients
I have no problems or issues with Avail. When I do have a question / problem, Avial’s support team responds quickly and professionally.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Two years In
Overall I have been able to find a workaround or get a hold of someone fairly quickly. I appreciate the service and look forward to seeing its full potential.
Avantages
The software is easy to use, easy to access, and as long as you have a PC you can jump on and do anything at a moments notice. I look forward to an APP interface.
Inconvénients
Having trouble with notifications, Having a few payment issues but overall been very good. Thank you.
Réponse de Realtor.com
Hi Alessandra! Robert here? I'm one of Avail's Community Managers, and I just wanted to send a quick follow-up message to say thank you so much for being a dedicated Avail user. And thank you for the in-depth feedback. In terms of the trouble you were having with notifications, I do sincerely apologize for that and want to do everything I can to help. Please feel free to send a separate message over to me ([email protected]), and I will personally take a look into this for you. This is something we definitely take to heart as we try to provide an experience that users will grow to love for years to come. Again, thank you so much for the honest review and if you have any questions or need help within your account, always feel free to reach out to us. We're here as a resource for you! - Kindly, Robert B. - Community Manager @ Avail
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
I have been using Rentalutions for 10 months to manage a property with 5 units.
Takes a lot of the guesswork out of property management.
Avantages
Listing available apartments on multiple sites all in one go, as well as creating new leases is extremely simple and flexible.
Inconvénients
Web-based software is naturally susceptible to local and national internet outages. Rare, but when there is a problem, the software is entirely unavailable.
Réponse de Realtor.com
Hi Timothy,
Robert here? I'm one of Avail's Community Managers. Thank you so much for the thoughtful feedback included within your product review. Believe me when I say that this is something we definitely take to heart as we try to improve our product and provide an experience that users will grow to love for years to come.
As for the outages, I do sincerely apologize for any hassle this may have caused. You are 100% correct, web-based software is naturally susceptible to local and national internet outages. That said we're currently working on a few product automations and updates so to make product status notifications even clearer.
I'd love to hear more from you about what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]) and we can go from there! Happy to be a resource for you when I can.
Kindly,
Robert Bates
Community Manager
@ Avail.co
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
super-duper customer support
Have 1 property and use this where ever they have the functionality I need.
And super-duper support.
Avantages
lease payment is all I can think of now.
Inconvénients
did not have a problem .................
Réponse de Realtor.com
Hi Howard! Thank you so much for the super kind and honest review of Avail. This is exactly the type of customer testimonial that we aim for. I'm definitely going to share this feedback with my colleagues. We're so happy to hear that lease creation tool and our rent payments tool (along with the accompanying accounting features) have helped to meet your rental business's needs. If there's anything else I can help out with, please let me know. More than happy to assist!
Kindest regards,
Robert B.
Community Manager
@ Avail.co
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Achieving the goal of running out real estate business from anywhere!
The online lease process was a breeze.
Avantages
LOVE the online leasing plus esign feature. I have been a cozy user for a long time and I switched to be able to do state specific paperless leases.
Inconvénients
Sometimes, the tabs make it hard to navigate when you are trying to find something. Cozy was a bit more simple to use. However, Avail for sure has more features.
Alternatives envisagées
BuildiumPourquoi choisir Avail
Needed online lease formsPourquoi passer à Avail
A bit of an upgrade from cozy— easier to use than buildium— and WAYY less expensive than buildium or appflio. It’s like Cozy 2.0 with a lot of extras.Réponse de Realtor.com
Hi Sarah,
Thank you so much for the review. Your feedback is going to help in a big way as we work towards a stronger product offering that you'll hopefully love for years to come!!!
The best way we can improve is with genuine, honest feedback from our valued community members, so thank you for providing that!
We're always pushing hard to get to that #1 spot so I'll definitely get this information over to my Product team.
Thank you so much again and please know that we are here as a resource for you!
Kindly,
Robert B.
Community Manager
@ Avail.co
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Great value
It’s simplified and sped up the leasing process. Helps with putting together a contract easily and making minor modifications where appropriate.
Love the automated emails and reminders but also the flexibility and control over the emails
Avantages
Ease of use
Digitize the experience for landlord and renter
Inconvénients
Just a few minor things - changing name on contract in middle of lease. Sort of like a contract adjustment but not a deal breaker.
Réponse de Realtor.com
Hi Nathan! Thank you so much for the thoughtful feedback. Believe me when I say that your feedback is something we take to heart as we try to improve our product and provide an experience that users will love for years to come. Many DIY landlords join Avail for the very reasons you mentioned, and as we continue to add more tools to the platform, reviews like yours play a central part to exploring how we can make things better. I'll also inquire with my tech team about adjusting the lessor/lessee contact information (typically this isn't something the system allows since it is a legally binding agreement - so we definitely will need to look into this). That said if you have any questions or need help within your account never hesitate to reach out to us; we're here as a resource for you!! :) - Kindly, Robert B. - Community Manager @ Avail
- Secteur d'activité : Immobilier commercial
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
-
Provenance de l'avis
Testing Property Management Tools
Overall it was good and understand it is a growing platform. The pricing is a bit high to jump on with a bunch of units. Still exploring if it could be used in full and track payments well.
Avantages
It is easy to use for applications and background checks
Inconvénients
Leases were not great. It would be great to load an existing lease format and be able to electronically send and have populated by renter.
Réponse de Realtor.com
Hi Russ,
Thank you so much for the honest feedback! A review like yours is going to help in a big way. As we work towards a stronger product offering, the best way for us to improve is to take the genuine, honest feedback that we receive into consideration.
I had a chance to review your comments around pricing and the lease feature as a con, and l definitely want to be sure to get this information over to my Product team. I also will reach out to my colleague Lilly who may be able to help with better understanding how to use our lease tool (there's a lot of opportunity there and I want to make sure the experience is super easy to understand).
Thank you so much again and please know that we are here as a resource for you!
Kindly,
Robert B.
Community Manager
@ Avail.co
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
I like it easy...
So far great experience...
Avantages
I am freaking busy, 7 days a week working like an animal, needed something easy to use, and approachable people and easy going people to help me. AVAIL IS ALL THAT plus...
Inconvénients
All about the product is great, there is nothing bad about it.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Rentals made simple
It makes it easier for tenants to pay and easier for landlords to do leases, set up showings, and track tenants.
Avantages
It puts everything in one easy to use format for landlords and tenants.
Inconvénients
It takes too long to get rental payments deposited into my account. The fee for tenants to pay by credit card is too high.
Réponse de Realtor.com
Hi Thomas,
Thank you so much for the thoughtful feedback. Believe me when I say that this is something we definitely take to heart as we try to improve our product and provide an experience that users will grow to love for years to come. Many DIY landlords join Avail for the very reasons you mentioned? especially for collecting rent payments.
That said, Countless landlords have told us that faster payments are a must-have. We've taken this feedback to heart and worked hard to build FastPay, our latest feature update which will be open to all platform users on July 1st, 2019.
I'd love to hear more from you about what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled. As we continue to add more tools to the platform, reviews like yours play a central part to exploring how we can make things better.
Kindly, ?
Robert B.
?Community Manager
@ Avail.co
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Great for starting out
Avantages
Love avail for starting out as a smaller property management company; makes us feel like big company.
Inconvénients
Could use better mobile support or app features.
Réponse de Realtor.com
Hi Nathan!
Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user (and thank you so much for the honest review).
Several landlords have reached out about this (having a mobile app), and while I can say that a mobile app is on our roadmap in the coming months, I don't have an exact date for that yet. This said you can easily access our platform from your mobile device's web browser (our website has been designed & optimized for mobile use whether your device is an Android or iOS).
I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled!
Thank you so much for the honest review and keep in mind that we're here as a resource for you.
Kindly,
Robert B.
Community Manager
@ Avail.co
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Property Owner
Great experience getting a lease written within an hour for 2 properties, including mold and lead paint notifications, if needed. Customer service helped my tenant sign digitally in Denver, while I reside in Seattle.
Avantages
ease of use and ability to make written lease changes to comply with the association bylaws; ability to digitally sign; free trial period; and speed of customer service to assist where needed. I didn't need the other features but if I did, it appears that the other features would be extremely useful to a property owners as they get into the rental business.
Inconvénients
I could not find any that customer service couldn't help with.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Its alright
It has been ok i like it
Avantages
I like the reminders of late payment and letting me know when people pay
Inconvénients
I dont like the cost nor the fact that it is hader to use mobily
Réponse de Realtor.com
Thank you so much for the honest review. Believe me when I say this is the type of feedback that really helps us to improve the platform. While we don't currently offer a mobile app, our site is optimized for usage on your mobile device's web browser. Personally, I am super thrilled to have you as a part of the Avail community and if there's anything I can do to help provide a better experience, please feel free to reach out directly ([email protected]). If you need anything else, please feel free to reach out to us and thanks so much again for choosing Avail. - Robert B., Community Manager at Avail.co
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Avail.co
Been an overall very positive experience. Has helped me immensely.
Avantages
Lease management and payments. It keeps track of all of that for me.
Inconvénients
Sometimes user friendliness is an issue. It takes me a while to find everything I’m looking for.
Réponse de Realtor.com
Hi Gregory! Thank you so much for the thorough and honest review of Avail. Please believe me when I say feedback like yours goes a long way with the team, and helps us to continue to provide value to our customers. I'll also be sure to share you feedback with our product team in terms of being able to find everything you're looking for - we always aim to get it right, and if there's something we can do to make the customer's experience flow even smoother then we should consider it. If there's anything else that we can assist you with, please be sure to let us know! Kindest Regards, Robert B. - Community Manager
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
UNMATCHED
PERFECTION
Avantages
Ease of use for back end and front end for tenants is an absolute game changer. And the customer support is the best I've seen in property management. Period.
Inconvénients
I would have to say I haven't found a con that's noticeable at this time. I do have a commercial property with multiple tenants that I wish Avail would have lease templates for as well. This isn't crucial in my business but I could see it as another paid service I would definitely use in the future as I scale.
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé Autre pendant Essai gratuit
-
Provenance de l'avis
Great use and software UI
Avantages
The UI and ease of access. It is simple to use and interactive.
Inconvénients
How it doesn't support international addresses.
Réponse de Realtor.com
Hi Jackie!
Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, thank you for leaving such a thorough review of Avail!
I've personally made note of the concern that you've mentioned within your review (in terms of supporting international addresses). Unfortunately, we don't currently offer our services in Canada, but we are thrilled you have been able to make use of Avail!
We're always happy to hear from interested landlords, especially being one of our friendly neighbors to the north. I would love to hear more about the current need, and if a time comes when we do open up our services in Canada, I'll be sure to reach out to you personally!
Thank you again for the honest review and keep in mind that we're always here as a resource for you!
Kindly,
Robert B.
Community Manager
@ Avail.co
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Easy to use, not convenient for tenants
If I were a landlord, I wouldn’t use it.
Avantages
The software is easy to use now that they’ve updated it.
Inconvénients
You can’t pay on weekend or past a certain time. Withdrawals actually occur the day before scheduled payment day.
Réponse de Realtor.com
Hi Jay, Robert here? I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, I wanted to apologize for any difficulty you've experienced with using your tenant account. As you've noted, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can definitely cause some confusion and can lead to a not so great experience. I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled. Thank you so much for the honest review and keep in mind that we're here as a resource for you - Kindly, Robert B. - Community Manager @ Avail
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Most overcomplicated unneeded service ever.
There are no problems that avail solves in a nicer way than other much more user friendly apps.
Avantages
there are few pros besides it works barely
Inconvénients
Every time I try to pay the site makes me do a full on security check up. This is ridiculous I payed last month from the same IP address I payed the same amount and I payed with the same card. I used my account that I already had to enter a user name and password in. The additional pin and my social and my birthday are not things I should have to input every time. Your system sucks if this is intentional and is extremely unfriendly to users, not going to mention the random 3 day transaction period. I am going to recommend that our landlords switch over to Venmo, such a better more user friendly app.
- Secteur d'activité : Compagnies aériennes/Aéronautique
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Landlord property management
The most easy property management software I needed and used
Avantages
The payment tracking and log and contract renewal and tenant check
Inconvénients
The statistics steady and cell updating
- Secteur d'activité : Assurance
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Automate Your Real Estate Business
Avantages
Ease of transaction on multiple properties
Automated Payment Reminders and Options
Great record tracking logs for maintenance orders
Inconvénients
Split payment functionality for HUD tenants
Réponse de Realtor.com
Hi Chatara!
Thank you so much for the helpful review. For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should.
In regards to the split payment functionality concern, I'd love to learn more about this from you. We always want to make sure we take this into account as we continue to build out our product roadmap for the coming year.
Again, I can't thank you enough for your glowing recommendation and would love to learn more. My email is [email protected] -- feel free to email me with any further feedback you might have. On behalf of my team, thank you so so much for choosing Avail!
Robert B.,
Community Manager
@ Avail.co
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Avail benefits
I have been able to confidently write leases and disclosures that are compliant.
Avantages
Listing a rental property is easy and Avail helps generate many qualified prospective tenants.
Inconvénients
Sometimes it is difficult to edit leases. The staff is helpful in responding and resolving concerns.
Réponse de Realtor.com
Hi Aldo!
Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user (and thank you so much for the honest review).
As you may know, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can take time to iron out all of the glitches and can lead to a not so great experience. For this I do sincerely apologize (especially with any negative experiences related to editing your lease).
I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled.
Thank you so much for the honest review and keep in mind that we're here as a resource for you.
Kindly,
Robert B.
Community Manager
@ Avail.co
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Avail for rental property management
Avantages
Sends auto-reminders and tracks everything for me
Inconvénients
I can't think of anything I would consider a con.
Réponse de Realtor.com
Hi Mariah! On behalf of the team I just wanted to say thank you so much for the thorough and honest review of Avail. And we love that you love the auto-reminders that we send out as well as Avail's tracking capabilities. If there's anything else that we can assist you with, please be sure to let us know! Kindest Regards, Robert B. - Community Manager
- Secteur d'activité : Services financiers
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Great Product
Avantages
It’s got a ton of options and the cost is extremely competitive. Very intuitive.
Inconvénients
Don’t want to pay for services as an individual user.
Réponse de Realtor.com
Thank you so much for the thoughtful feedback. We built our platform so the process of renting could become super easy, especially for property owners who have decided to self-manage their portfolio.
Again, I can't thank you enough for your glowing recommendation and should you ever have any questions or need additional help, please know that we are here as a resource for you. On behalf of my team, thank you so so much for choosing Avail!
Robert B.,
Community Manager
@ Avail.co
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Good application
Good support
Avantages
It is easy to use for the most part and fast help
Inconvénients
How long it takes to get paid and transfer funds from tenants
Réponse de Realtor.com
Hi Eduardo,
Thank you so much for the glowing review. Feedback like yours makes it possible for us to make the necessary improvements; my email is [email protected]; in addition to some payment delays you've experienced, please feel free to include any other constructive feedback you might have so we can make that feature stronger.
Again, I can't thank you enough for your glowing recommendation and would love to learn more. My email is [email protected] -- feel free to email me with any further feedback you might have. On behalf of my team, thank you so so much for choosing Avail!
Robert B.,
Community Manager
@ Avail.co
- Secteur d'activité : Banque
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
A Landlord’s Honest Thoughts on your Software
7/10
Avantages
The ability to not have to be on site to collect rent is great. Also having the capability of recording rent collected in cash rocks.
Inconvénients
The delay in the deposits sucks. The pro software makes it seem like a next day availability of the funds, but that’s not the case. I’ve waited almost a week to have access to my money. Customer service also needs work... 24/7 is the only way to go.
Réponse de Realtor.com
Hi Paul,
Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, thank you for leaving such a thorough review of Avail!
I've personally made note of the concerns that you've mentioned within your review (in terms of the deposit delay), and I must sincerely apologize for any issues you've experienced with customer service. We always strive to provide top-line service; many of our competitors don't even offer phone support and can take up to 48 hours to reply. Still, I understand the frustration. If you'd like, please feel free to send this along with any other constructive feedback over to me ([email protected]).
Thank you again for the honest review and keep in mind that we're always here as a resource for you! :)
Kindly,
Robert B.
Community Manager
@ Avail.co
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant Essai gratuit
-
Provenance de l'avis
User friendly for Landlord and Tenants
Easy, great customer service
Avantages
It’s easy to use and the lease templates are there. The only thing is it’s not too easy to delete applications if you did not chose that person to rent your space to. I might just need a crash course though!
Réponse de Realtor.com
Hi Aymeth! Thank you so much for the thoughtful feedback. I also wanted to be sure to acknowledge the areas where the experience could potentially be improved. We should always aim to provide as much communication around any product changes taking place, and moreover, our rockstar support team is here to help through any user experience issues you're running into. We always want to be transparent in that we aim to provide the best experience possible but admit that sometimes we may fall short. This just makes for a better opportunity to listen to what our customers tell us so we can continue to provide value. Please, if there's anything else that we can help out with feel free to reach out. We are more than happy to be a resource for you. Kindest regards, Robert B. - Community Manager @ Avail.co
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Avail helps my new company
Avail has helped me to stay organized with collecting tenant payments and automatically issue late fees. This was a great addition to my new business
Avantages
I like that it can collect rent and even split it amongst roommates
Inconvénients
The depositing of tenant money. Tenant money was scheduled to clear 5 days later
Réponse de Realtor.com
Hi Aisha,
Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, thank you for leaving such a thorough review of Avail!
I've personally made note of the concerns that you've mentioned within your review (in terms of the deposit delay and CS issues), and I must sincerely apologize for any problems you've experienced with the customer service team. We always strive to provide top-line service and it sounds like that may not have been the case.
I completely understand the frustration. If you'd like, please feel free to send this along with any other constructive feedback over to me ([email protected]).
Thank you again for the honest review and keep in mind that we're always here as a resource for you! :)
Kindly,
Robert B.
Community Manager
@ Avail.co
