Chargebee

Avantages

It is quite intuitive and easy to use.

Inconvénients

The team at Chargebee has proven to be nothing short of a disaster. They treat you with utter disregard, blatantly lying to you and leaving your emails unanswered for weeks on end. When you finally manage to get a response, they lure you into a call under the pretense of prioritizing your concerns, only to leave you in the lurch once again. This vicious cycle of neglect continues unabated, while you are left to deal with the fallout of their incompetence, losing customers in the process. Their behavior is not just unprofessional, it’s downright disgraceful.

Avantages

Chargebee Is a billing tool that has effective features.
Chargebee is reliable and simple to implement.
It has great customer support team.

Inconvénients

I do not dislike Chargebee at all.
Chargebee has been brilliant.

Avantages

The impressive capabilities of Chargebee has been making it a reliable revenue growth management software.
It has been so impressive.

Inconvénients

I like the impressive features of Chargebee.
No dislikes for Chargebee.

Avantages

Great integration with Salesforce
Great for multi-entities
Many useful features and overall ok product

Inconvénients

The renewal team will rip you off : they will charge overusage fees (Over 12K per month on a 3K /month contract) with 0 notification sent, 0 approach from the account manager.
Once you try to renegociate, they don't want to use the overusage fees (36K in our case) to pay off the new contract.
Never had such an experience with any saas and we consume hundreds of them

Avantages

Chargebee has been instrumental in helping our software company's monetization team streamline development resources by automating payment collection, invoicing, email notifications, and subscription management. Additionally, Chargebee's customizable platform and support for 30+ payment gateway integrations have empowered us to experiment and iterate faster, adapting our monetization strategies to meet customer needs. The real-time SaaS metrics and analytics insights provided by Chargebee have been invaluable in understanding our subscription business's unit economics and making data-driven decisions for business growth. Furthermore, Chargebee's seamless integration with popular tools like Shopify, Squarespace, MailChimp, and Google Analytics has significantly enhanced our operational efficiency.

Inconvénients

While Chargebee offers a comprehensive set of features, there is a slight learning curve involved in fully harnessing its capabilities. As a Product Manager, I had to invest some time in understanding the platform and its various functionalities. However, once familiarized, the benefits far outweigh the initial learning investment

Avantages

I like the effective features of Chargebee.
Chargebee has been reliable when it comes to billing.

Inconvénients

Chargebee has effective features .
No dislikes for Chargebee.

Avantages

Chargebee is an easy to implement payment processing solution.
I enjoy the reliability of Chargebee.

Inconvénients

No dislikes for Chargebee.
Chargebee has been the best.

Avantages

We have 2 months with this free version and we have automated the invoice in some departments, we continue to link other systems and we are ready to purchase a license.

Inconvénients

At first I did not trust this software, but if we have automated many invoices, we are on the way to a new version to move forward with more data.

Avantages

The easy of using the organ for a new user

Inconvénients

The over all set of and to speak with customer service

Avantages

I have used chargebee as a consumer, it has been very smooth and helpful when processing online payments and transactions

Inconvénients

I haven't run into any issues with Chargebee

Avantages

The system is fast and provides a great development experience.

Inconvénients

The changes to the platform's product catalog means that switching to the newest version is a lot of work. As the older version is still supported, this is not a big deal however helping with the migration would be very welcome.

Alternatives envisagées 

Stripe

Pourquoi passer à Chargebee

We wanted flexibility with payment gateways and a tool dedicated to subscription management.

Avantages

Mi piace del software la parte contabile con molte possibilità di avanzamento ma a dei problemi

Inconvénients

A dei problemi di gestione nei pagamenti che andrebbero sistemati

Avantages

Die Automatisierung und Integration in Zahlungsabwickler wie Stripe funktioniert gut. Top Auswertemöglichkeit für die gängigen SaaS KPIs.

Inconvénients

Für unser B2B Geschäft ist die Individualisierung der Abos nicht ausreichend. Außerdem sind die Prognosefunktionen für Umsatz etc.nicht gut.

Avantages

Fairly easy to set up subscriptions-based charges, as well as one-off charges. Easy to change customer details

Inconvénients

Seems very clunky sometimes, and UI is not the best it could be

Avantages

It seems like good solution for many needs, from recurring billing to payment management, Chargebee can be a valuable tool. A good plus is that there is no need to build our solutions from scratch and several integrations are available to streamline the workflow. The big advantage is reducing the amount of human processing since all information is inside the platform.

Inconvénients

The UX can be improved and it can take some time to understand how to use the several option.

Avantages

Great software to gather customer billing info

Inconvénients

Hubspot/CRM integration is not great, we haven’t been able to transfer all necessary info

Avantages

Chargebee provides excellent customer services

Inconvénients

Can be expensive for small businesses.

Avantages

La plataforma es de gran ayuda con la facturación en negocios, aumenta la eficiencia a la hora de facturar.

Inconvénients

En mi opinión el plan Rise debería tener soporte por chat y telefónico en tiempo real. Fuera de eso todo bien.

Avantages

Ha sido un aplicativo muy útil para el área de pagos y facturación de la empresa.

Inconvénients

Se podría mejorar la interfas de facturación

Avantages

I like that it's simple to use and rich in features. It offers an easy-to-use user interface, good customer service, and is very configurable. Also, it works with any payment method and supports numerous currencies.

Inconvénients

The setup process can be time-consuming sometimes, but still manageable.

Avantages

This system is very simple to use and makes setting up subscription management for a tech start up simple. It provides great customer overview and we have it integrated using APIs and zapier into our CRM as well directly into our app to ensure that access and user numbers are controlled by whether a cusotmer has an active subscription.

Inconvénients

There are a lot of amazing features that you can only access with much more expensive plans.

Avantages

I loved the interface, and how easy it was to set things up for our subscription-based billing. Some of the things I really liked are creating plans, coupons, add-ons, sending payment links, updating invoices and customer info, AND how all of these work seamlessly with each other.

Inconvénients

I would have liked more customisation in terms of invoicing, for eg: set a subscription and add add-hoc line items in it in the middle of the subscription cycle. Another thing which could be improved is the integration with our CRM (Hubspot). Plenty of times, the deal creation from Chargebee to Hubspot either didn't work, or worked differently from the expected behaviour, in spite of setting things up as instructed.

Avantages

Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.

Inconvénients

The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company.

Avantages

The software is compatible with zapier which makes it easy to connect to other apps. or programs.

Inconvénients

This company is based in the Philippines so the customer support for US-based customers is almost nonexistent. The online chat support is a complete joke because they just enter in "tickets" and never one ever follows up with you regarding an issue or concern. Once I sat down to track the payments that were being processed and the payments "could not authorize payment" but the system was marking the payments as paid. So customers are confused as too why they got an email says they paid but no payments removed from their account. The revenue story is unreliable and I have had to hire someone just to go inside of Chargebee to make sure the payments actually processed. Can you imaging hiring someone to double-check software?

Avantages

We have a SMB and Enterprise Sales team and use Chargebee for accounting and subscription purposes to great effect. Invoicing a new client is very easy and UI is super fluid. We have raised a couple of tickets when we encountered bugs but their Customer Success team got in touch with us and solved it within a day.

Inconvénients

There were bugs (duplicate invoice created, client email not registering etc) these happen more frequently than we'd like. It's not that much of a problem because they get resolved super quick

Avantages

There are many things that I like about Chargebee, but the thing that I like most is the fact that it makes billing easy. No more worrying about whether or not I am being charged the right amount, or if I am being charged at all. Chargebee takes care of all of that for me, and all I have to do is sit back and relax.

Inconvénients

I think that Chargebee is a good product but there are definitely some areas that could be improved. Sometimes payment gateway doesn't load and it show error which is bit frustating.

Avantages

I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it.

It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well.

Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.

Inconvénients

I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better.

Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up.

It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...

Avantages

As a business owner, I know how hard it is to manage the bill. Chargebee makes the process seamless and easy. It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used. The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier. It's really helped us save time on our billing process in particular.

Inconvénients

I don't have any complaints at this time.

Avantages

We rely on Chargebee to manage subscriptions to our product. It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc. Customer Support is great and they always hear what you say.

Besides managing your subscriptions, it does something very important. By using their payment form on your website, you can easily integrate with several payment processors. This is especially important if you have payments that have been rejected by one processor and you can send them to another processor. It also reduces the dependency on one single processor.

Inconvénients

The only thing that comes to mind is that the invoices it produces are not legal in some countries. For instance, in my country, invoicing software needs to be certified and to produce a SAF-T file with all invoices, that we need to submit to tax authorities. Since Chargebee doesn't do any of that, I need to have a separate invoicing platform.

Avantages

Chargebee started as a good product challenging Recurly but now it's really one of the worst decision we ever took

Inconvénients

Their representative explicitly lied to to us to get us on a higher pricing in order to get his bonus and then you are stuck with another representation trying to get you to pay even to get his bonus aswell for the same feature that were promised earlier by someone else.

Their management really needs to train their staff better & decide on a pricing policy that aligns interest (fixed or variable -- you can have it both ways! )

First chance we get, we get away from this scamming company!

Alternatives envisagées 

Recurly, Odoo, Zuora, Stripe et Zoho Invoice

Avantages

The backend code looks nice, but the frontend is a disaster.

Inconvénients

Obviously no one is testing or maintaining the code. It's half baked, buggy and the user interface is bad.

Alternatives envisagées 

Recurly

Pourquoi choisir Chargebee 

I don't like Wordpress or PHP and wanted something more modern. Unfortunately Chargebee's code is old and crusty and worse than Woocommerce.

Logiciel antérieur 

WooCommerce

Pourquoi passer à Chargebee

I should have done more research. Chargebee is a 'unicorn' with 300 million dollars. I don't know what they spent the money on, but obviously not the code. It's all marketing and hype.

Avantages

- Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need
- Great API & integration support
- Very powerful analytics (especially with RevenueStory)
- Awesome support
- A very, very carefully and thoughtfully planned interface with a deep understanding of the user.

Inconvénients

I faced literally two issues through the course of 6 years using Chargebee in production.

Avantages

It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. Chargebee is basically perfect!

Inconvénients

Didn't find any cons, maybe it can get confusing seen the amount of settings but there is documentation made to help you.

Avantages

nice options available to flexible pricing options for SaaS.

complete suite to manage invoicing and recurring payment.

The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well.

Inconvénients

payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.

Avantages

Chargebee makes it painless to manage subscription billing on top of a payment processor or gateway, along with a modern interface from a team that "gets" SaaS. But the best part is their attention to you as a customer and their willingness to meet or exceed your expectations repeatedly. As a startup, this is invaluable.

Inconvénients

As with any critical service, there are occasional data migrations or updates that must be navigated, but the CB team has always made this as easy as possible.

Avantages

I have been using Chargebee for over a year now and I am completely in love with it. It's the best SaaS subscription billing platform out there and I would highly recommend it to anyone looking to start a subscription based business. The customer service is also fantastic, they are always available to help and their responses are quick.

Inconvénients

Some of configuration is complex to understand. But thier customer support is quick to help us.

Alternatives envisagées 

Stripe

Avantages

Chargebee is a very effective platform for recurring billings. It allows you to create plans, addons, coupons, and invoice reliably time and again.

Inconvénients

Complex billing situations, such as sending a customer a single invoice for several subscriptions, are a bit more complex and require a lot of meddling with the system.

Avantages

Chargebee is easy to use and quick to learn. You are able to access subscriptions with ease. Creating email templates to be sent out is easy. You can view all of your subscriptions on one page or you can add filters to find one specific subscription, too.

Inconvénients

With the email templates, you have to make sure that the client you are sending an email to, has to be in a filter, otherwise, you send it to your entire client base.

Avantages

Streamline your subscription management with Chargebee's all-in-one platform,Chargebee's powerful billing and revenue automation features make subscription management a breeze,Get paid faster and grow your business with Chargebee's flexible payment options

Inconvénients

Chargebee's revenue recognition capabilities give you accurate insights into your business's financial health.

Avantages

Chargebee allows our team to seamlessly manage subscriptions and recurring revenue. UI is simple and clear, with all the features required

Inconvénients

We haven't had major issues with Chargebee in about two years of working with it

Alternatives envisagées 

Stripe

Avantages

This gives me a better insight into what's happening with our software (with sign-ups, churn etc) than Google Analytics and other tools.

Inconvénients

Some of the data is artificially limited - like you can only view through 1-8 days, 8-30 days, 30-90 days, 90-120 days...it doesn't make sense, and skews the data.

Avantages

The seamless integrations is enables as well as the automation that come with it.

Inconvénients

The UI can be a bit dragging and makes it difficult for one to stick on the software.

Avantages

The tax calculation for me was the feature that saves me a lot of time and money .But you can customise everything fast and easy

Inconvénients

In the beginning the setup take a lot of time about 3 months and it was a quite complex

Avantages

The implementation into our product and Slack. Statistic overview. It is very easy to set up customer and provide them also with info/status mails too.

Inconvénients

To be honest, chargebee gives me more that I expected :D. Billing and subscription service was that what we need. And of course, the different types of mails notifications.

Avantages

Has a full range of features and settings for subscription management.

Inconvénients

Buggy and poorly implemented features that will leave you frustrated. For example you can sync orders with ShipStation which has a setting to use order billing address when shipping address is not available which sounds good however their solution for this is to silently send the billing address to ShipStation if a shipping address is set but it has a validation error. So you can mysteriously end up with orders in ShipStation with the wrong shipping address. Desperate sales staff who over promise. Slow & inexperienced support staff, that have plenty of canned responses to buy themselves more time.

Avantages

Fast and easy setup, Intuitive UI, Rich features, Flexible, Stable, Great support

Inconvénients

None! Never had an issue.

Avantages

Robust platform from which you can build a large customer base with different types of subscriptions. High level of customization. The information is well structured. It does integrate well with Stripe.

Inconvénients

The UI could be sexier and the learning curve is steep. Sometimes, it is not intuitive and rely a lot on our IT team to support us internally.

Avantages

Great to integrate into any website builder

Inconvénients

Difficult to configure but the onboarding process with the engineer fix this issue

Avantages

Extremely easy to get set up and start taking payments.

Inconvénients

A Xero integration would be useful, which they have built and are currently testing.

Avantages

Simple integration and easy to use features make it excellent choice for any big business. It provides all necessary tools for an ecommerce business and very rigid on data security.

Inconvénients

There are few plans but I must say it is very expensive to run for a small business.