Chargebee

Avantages

We have 2 months with this free version and we have automated the invoice in some departments, we continue to link other systems and we are ready to purchase a license.

Inconvénients

At first I did not trust this software, but if we have automated many invoices, we are on the way to a new version to move forward with more data.

Avantages

I liked that it simplified revenue reporting, deferred revenue, and allowed revenue projections.

Inconvénients

I didnt like that once a hard close was done on a period, it was not simple to reopen that period - like for audit adjustments.

Avantages

it kinda works and the user interface is has an attractive appearance compared to some others

Inconvénients

-rediculously long / incomplete implementation
-very high cost compared to competition
-poor financial reporting tools
-poor visibility / access (too many buttons / pages to navigate to see important data)
-poor scalability of account management
-weak salesforce integration

Avantages

It's very easy to set up subscriptions. There are lots of checks when setting a subscription up so that you can check that everything is correct before sending it live.

Checking and resending invoices and understanding credits is very simple which is great.

Inconvénients

Adjusting subscriptions can be difficult. Often we have to cancel and reset up a subscription rather than simply editing the current one.

Avantages

It automatically handled a customer's plan upgrade, ensuring seamless billing without any manual intervention.

Inconvénients

It took me a while to understand all its features and settings, which delayed its implementation into my billing system.

Avantages

I like the idea of automated dunning emails and automatic follow-ups for customers. But so far, they haven't worked correctly.

Inconvénients

Editing a subscription is a lot more complicated than other software. I don't like that you cannot easily view a screen that shows paid and unpaid invoices. I don't like that invoices get paid and there are no notifications. I don't like that you cannot enter payment information for a customer. We have fought with customers who previously were on auto-pay to get their information entered into this software. I don't like that once a customer has entered payment details and turned on auto-pay, ALL invoices will get paid once they are created, even if the purchase is not part of the subscription. If a subscription is set for auto-pay and a customer decides to buy training, they should have the option to pay individually. The only way to do this would be to turn off auto-pay every time you run an individual invoice.

Avantages

I love how easy it is to grab a link to a plan when I'm in the middle of a call and process payment when a buyer is ready on the spot. Having that functionality helps me move sales along faster and more efficiently.

Inconvénients

It is difficult to navigate the setup and customizations when needed.

Avantages

Chargebee Is a billing tool that has effective features.
Chargebee is reliable and simple to implement.
It has great customer support team.

Inconvénients

I do not dislike Chargebee at all.
Chargebee has been brilliant.

Avantages

The impressive capabilities of Chargebee has been making it a reliable revenue growth management software.
It has been so impressive.

Inconvénients

I like the impressive features of Chargebee.
No dislikes for Chargebee.

Avantages

It's relatively straightforward and intuitive to use

Inconvénients

There could be further capability in terms of customisation of subscriptions

Avantages

Chargebee automates the billing process for recurring subscriptions, saving businesses time and effort. The platform generates invoices, handles payment collection, and manages subscription renewals seamlessly.

Inconvénients

I have found that Chargebee has a learning curve, particularly for users who are not familiar with subscription management or billing platforms. It may take time to understand all the features and functionalities of the platform.

Avantages

I like that it's simple to use and rich in features. It offers an easy-to-use user interface, good customer service, and is very configurable. Also, it works with any payment method and supports numerous currencies.

Inconvénients

The setup process can be time-consuming sometimes, but still manageable.

Avantages

The software is compatible with zapier which makes it easy to connect to other apps. or programs.

Inconvénients

This company is based in the Philippines so the customer support for US-based customers is almost nonexistent. The online chat support is a complete joke because they just enter in "tickets" and never one ever follows up with you regarding an issue or concern. Once I sat down to track the payments that were being processed and the payments "could not authorize payment" but the system was marking the payments as paid. So customers are confused as too why they got an email says they paid but no payments removed from their account. The revenue story is unreliable and I have had to hire someone just to go inside of Chargebee to make sure the payments actually processed. Can you imaging hiring someone to double-check software?

Avantages

I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it.

It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well.

Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.

Inconvénients

I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better.

Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up.

It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...

Avantages

Chargebee started as a good product challenging Recurly but now it's really one of the worst decision we ever took

Inconvénients

Their representative explicitly lied to to us to get us on a higher pricing in order to get his bonus and then you are stuck with another representation trying to get you to pay even to get his bonus aswell for the same feature that were promised earlier by someone else.

Their management really needs to train their staff better & decide on a pricing policy that aligns interest (fixed or variable -- you can have it both ways! )

First chance we get, we get away from this scamming company!

Alternatives envisagées 

Avantages

nice options available to flexible pricing options for SaaS.

complete suite to manage invoicing and recurring payment.

The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well.

Inconvénients

payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.

Avantages

I have been using Chargebee for over a year now and I am completely in love with it. It's the best SaaS subscription billing platform out there and I would highly recommend it to anyone looking to start a subscription based business. The customer service is also fantastic, they are always available to help and their responses are quick.

Inconvénients

Some of configuration is complex to understand. But thier customer support is quick to help us.

Alternatives envisagées 

Avantages

Chargebee is easy to use and quick to learn. You are able to access subscriptions with ease. Creating email templates to be sent out is easy. You can view all of your subscriptions on one page or you can add filters to find one specific subscription, too.

Inconvénients

With the email templates, you have to make sure that the client you are sending an email to, has to be in a filter, otherwise, you send it to your entire client base.

Avantages

Excellent platform to manage your Saas Business. Great, very easy to use integrations with many vendors (Stripe, QuickBooks, Zapier, etc). Highly customizable settings for everything: email templates, the general look, and even the workflow & the custom fields.

Inconvénients

Takes some time to get used to how to work together with your app and integrate everything to work flawlessly, but it worth it. I just wished that when the client has to select the quantity of their licenses, you could edit the label from Quantity to "users" or "licenses".

Alternatives envisagées 

Pourquoi passer à Chargebee

Avantages

Really ease the pain of implementing payment processing. I have tried implementing Braintree without Chargebee and it was a nightmare.

Inconvénients

I have nothing to complain. They are improving all the time and doing its job.

Avantages

It is really helpful to have a place to start with all the templates and architecture. I was able to configure everything myself with no need for a developer.

Inconvénients

Although it is a good thing that you can't just go in and delete things, the "archive" function still shows the custom fields to choose from in the email templates. Later in time, someone else may not know not to use it.

Avantages

- Pricing plan
- Integration and Documentation
- Ability to setup coupons
- Direct integration with affiliate systems

Inconvénients

Setting up payments in multiple currency requires a bit of a workaround but again its sorted out.

Avantages

UI and straightforwardness. Everything is set consistently and regardless of whether you have a past encounter with Chargebee it's exceptionally simple to become acclimated to it. Effortlessness and a speedy expectation to absorb information make it an extraordinary apparatus for all exchange based cycles.

Inconvénients

In some cases we get issues with webhooks and API's on our different member framework that is associated with Chargebee, however I'm certain it is handily fixed. We trust that these reconciliations issues will be settled.

Avantages

We've found Krish and his team to be super helpful. They were responsive and informative to our pre-sales questions and have been helpful setting us up with their system. Generally, the product is very easy to use. They are receptive to feedback.

Inconvénients

Since Chargebee is a new company, there are a few rough spots, for example, when using their hosted payment pages, any payment errors are generic. Also, for someone not familiar with payments, some of the configuration took some work.