Chargebee

Avantages

I like that we can also do quotes from the system that customers can accept and it takes them to the checkout. Huge time-save for our sales team.

Inconvénients

It's hard to do price indexation to subscriptions. It generates credits and credit notes that our customers initially don't understand without us explaining it.

Avantages

I like that I can access it from my laptop or my phone when I am out of the office for the day. It is also easy to navigate customers and their subscriptions

Inconvénients

It can sometimes be a little complicated when dealing with customers subscriptions and the ability to modify the start date

Alternatives envisagées 

Pourquoi passer à Chargebee

Avantages

I like the idea of automated dunning emails and automatic follow-ups for customers. But so far, they haven't worked correctly.

Inconvénients

Editing a subscription is a lot more complicated than other software. I don't like that you cannot easily view a screen that shows paid and unpaid invoices. I don't like that invoices get paid and there are no notifications. I don't like that you cannot enter payment information for a customer. We have fought with customers who previously were on auto-pay to get their information entered into this software. I don't like that once a customer has entered payment details and turned on auto-pay, ALL invoices will get paid once they are created, even if the purchase is not part of the subscription. If a subscription is set for auto-pay and a customer decides to buy training, they should have the option to pay individually. The only way to do this would be to turn off auto-pay every time you run an individual invoice.

Avantages

I liked that it simplified revenue reporting, deferred revenue, and allowed revenue projections.

Inconvénients

I didnt like that once a hard close was done on a period, it was not simple to reopen that period - like for audit adjustments.

Avantages

It's very easy to set up subscriptions. There are lots of checks when setting a subscription up so that you can check that everything is correct before sending it live.

Checking and resending invoices and understanding credits is very simple which is great.

Inconvénients

Adjusting subscriptions can be difficult. Often we have to cancel and reset up a subscription rather than simply editing the current one.

Avantages

it kinda works and the user interface is has an attractive appearance compared to some others

Inconvénients

-rediculously long / incomplete implementation
-very high cost compared to competition
-poor financial reporting tools
-poor visibility / access (too many buttons / pages to navigate to see important data)
-poor scalability of account management
-weak salesforce integration

Avantages

The best way I can summarize what I liked about ChargeBee comes down to with the amount of available features, still having a minimalistic aesthetic to it. Not a lot of unnecessary clutter that isn't useful, just all the stuff you need, and none of the stuff you don't.

Inconvénients

Everything related to invoicing. Now, I will note that our issues could have just been tied to issues related to limitations with Microsoft Partner Center subscription portal integration and ChargeBee. That being said, we had constant issues with the way invoices detailed how our customers were being charged and what was being credited, leading to long conversations with my customers explaining what they were reading.

Avantages

I love how easy it is to grab a link to a plan when I'm in the middle of a call and process payment when a buyer is ready on the spot. Having that functionality helps me move sales along faster and more efficiently.

Inconvénients

It is difficult to navigate the setup and customizations when needed.

Avantages

It automatically handled a customer's plan upgrade, ensuring seamless billing without any manual intervention.

Inconvénients

It took me a while to understand all its features and settings, which delayed its implementation into my billing system.

Avantages

It's relatively straightforward and intuitive to use

Inconvénients

There could be further capability in terms of customisation of subscriptions

Avantages

I love Chargebee for many reasons, the most important being that it allows us to streamline all the organization's transaction recording, which always involves a lot of money; at the same time, it helped us improve our previous shortcomings in generating reports. It has features and functionalities that save us time and make our daily accounting work more accessible, allowing us, among many other things, to import the account statement, perform in-depth analysis, and have control of all expenses; in short, it simplifies the entire accounting process, from purchases to the general ledger and accounts receivable and payable. Best of all, it is not difficult to use, and adapting to the software does not require much training.

Inconvénients

There is a learning curve at first, primarily if you have yet to use accounting software; however, we have overcome that curve quickly and get great use out of the software daily.

Avantages

Chargebee automates the billing process for recurring subscriptions, saving businesses time and effort. The platform generates invoices, handles payment collection, and manages subscription renewals seamlessly.

Inconvénients

I have found that Chargebee has a learning curve, particularly for users who are not familiar with subscription management or billing platforms. It may take time to understand all the features and functionalities of the platform.

Avantages

I'm able to handle my payment processing, recurring subscriptions, license validation, reports and more all from the same product.

Inconvénients

Usually support is helpful but there have been a few times when the feature just isn't available and there was no timetable given as to when it could be added (or how I could make sure the development team received my request). Two examples- you can't hide the subscription amount when someone is signing up for a free trial and if you have a free trial assigned to a plan the user can't skip the free trial if they want to be charged immediately (you can help them with this on the backend, which adds friction).

Avantages

Chargebee makes it very easy to set up automatic billing, subscription creation, and setting up promos for our customers. The interface is fairly straightforward to navigate and they connect with much of our tech stack, which helps streamline workflows.

Inconvénients

Not much to not like. There are a lot of settings, such as reminders and notifications that you need to make sure you set up if you want to stay on top of your billing. Once they are set up, they are very helpful!

Avantages

I love that it has multiple options and features. And the core subscription management works really well. It is great for companies that start from scratch and need quick 0-80 solution.

Inconvénients

The issues start when you go deeper. Revenue story has lots of data reliability issues, slow refresh rates, information that changes in hindsight. The more you leverage the advanced capabilities the more disappointed you are. We had dashboards disappear, web hooks not triggering without any apparent reason and much more. We need to spend hours validating the data and double check three times before we can decide to rely on the output.

Avantages

At the beginning, when we started using this software, the setup was quite easy and just following their online documentation we could set up everything in our project.

Inconvénients

Things started to go wrong when we try to use a more advanced implementation using their API. Integration with Hubspot was a mess, but we manage to fix that. On the other hand, 3DS implementation is very poorly documented if you don't use their in-house components. The support team is one of the worst I've encountered, they give you contradictory explanations, they don't even properly read the information you provide and it's very difficult to get the level 2 support.

Avantages

The application is Subscription enabled. So if the monthly billing amount is same then the subscription will create Invoices every month automatically without manual involvement.

Inconvénients

Sometimes due to system error invoices get created and get paid, which is not in order. I cannot bill single customer from to supplier.

Avantages

Chargebee has plenty of features that will ensures the platform can accommodate our product as it grows.

Inconvénients

Lot's of features adds complexity therefore the learning curve is steep. Once you have it set up though, it's a very powerful platform. Trial subscription functionality could be expanded a bit. It would be could to be able to customise a user's trial journey a bit more.

Avantages

Excellent platform to manage your Saas Business. Great, very easy to use integrations with many vendors (Stripe, QuickBooks, Zapier, etc). Highly customizable settings for everything: email templates, the general look, and even the workflow & the custom fields.

Inconvénients

Takes some time to get used to how to work together with your app and integrate everything to work flawlessly, but it worth it. I just wished that when the client has to select the quantity of their licenses, you could edit the label from Quantity to "users" or "licenses".

Alternatives envisagées 

Pourquoi passer à Chargebee

Avantages

Really ease the pain of implementing payment processing. I have tried implementing Braintree without Chargebee and it was a nightmare.

Inconvénients

I have nothing to complain. They are improving all the time and doing its job.

Avantages

It is really helpful to have a place to start with all the templates and architecture. I was able to configure everything myself with no need for a developer.

Inconvénients

Although it is a good thing that you can't just go in and delete things, the "archive" function still shows the custom fields to choose from in the email templates. Later in time, someone else may not know not to use it.

Avantages

- Pricing plan
- Integration and Documentation
- Ability to setup coupons
- Direct integration with affiliate systems

Inconvénients

Setting up payments in multiple currency requires a bit of a workaround but again its sorted out.

Avantages

UI and straightforwardness. Everything is set consistently and regardless of whether you have a past encounter with Chargebee it's exceptionally simple to become acclimated to it. Effortlessness and a speedy expectation to absorb information make it an extraordinary apparatus for all exchange based cycles.

Inconvénients

In some cases we get issues with webhooks and API's on our different member framework that is associated with Chargebee, however I'm certain it is handily fixed. We trust that these reconciliations issues will be settled.

Avantages

Easy to use
Simple setup
Great support

Inconvénients

Missing the possibility to be able to add multiple invoice rovs to an invoice.

Avantages

It's easy to set up payment links to send to clients and everything is process quickly.

Inconvénients

Some features were a little convoluted but at least the help section is thorough.