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Tous les avis sur Chargebee Appliquer les filtres
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Provenance de l'avis
Great API Docs and Fantastic customer support
I first heard of Chargebee after doing some trial integration of both Chargify and Spreedly with our new SaaS app rocketmailmerge.com. A quick look over their API documentation and we were off to work integrating their system with our billing and customer management. Chargebee's API was very easy to integrate, it took only 1 day to get up and running on their sandbox due to their great example code.
As an Australian Startup it's very difficult to find a payment manager that can connect to a payment gateway to process USD. Fortunately Chargebee integrates with both Worldpay and eWay. We use Worldpay as our payment gateway so it was paramount that our payment manager supported them. Not only do they support them but about 25 other payment gateways should we ever need to change payment gateways.
Chargebee's fees are dirt cheap which makes it a great option for startups who are bootstrapping their building. Their pricing is very competitive and was the best I could find on the market.
The team at Chargebee are very helpful and always respond quickly to support emails. Any questions we've had have been answered in detail and the team is a pleasure to communicate with. I will be using and recommending the Chargebee billing platform for all my future projects.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Powerful product, 1 stop shop for subscription management
Avantages
We rely on Chargebee for the recurring element of our business. It is incredibly flexible in the types of subscriptions you can create, and how you want to manage them. Every single element of every customer's subscription is customizable.
Réponse de Chargebee
Hey Jake,
Thank you so much for taking your time out to review us.
We¿re constantly working hard towards improving our customer experience and reviews like these
We work hard to meet customers¿ expectations and we are happy to know that we hit the mark for you :)
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Provenance de l'avis
Chargebee is great!
Our small local professional org / non-profit was looking for a newsletter / member management system that was supported and not going to break the bank. During our investigations of MailChimp, we learned about Chargebee. While a relatively new company, we were given confidence by MailChimp's endorsement. We went live a week ago with our new solutions and cannot be happier.
Avantages
We've found Krish and his team to be super helpful. They were responsive and informative to our pre-sales questions and have been helpful setting us up with their system. Generally, the product is very easy to use. They are receptive to feedback.
Inconvénients
Since Chargebee is a new company, there are a few rough spots, for example, when using their hosted payment pages, any payment errors are generic. Also, for someone not familiar with payments, some of the configuration took some work.
Réponse de Chargebee
Thank you Todd. A pleasure to work with you. Your inputs on your use cases certainly helped us & your review has been a great help to import your existing subscriptions. Looking forward to a long relationship. Thank you.
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Wish it were a bit easier
Avantages
I LOVE that you get to start for free while you're getting set up and building your business. That option is very valuable to me and the clients I work with. That is probably the #1 reason my clients have chosen the platform in the past.
Inconvénients
There's so much to set up and sort out, and while it's nice that they reach out to hop on a call and give support (they reach out too much, actually), I'd rather have tutorials or even just a clearer sense of what to take care of first, what comes next, and on and on.
It also surprises me at times how seemingly simple things are not handled simply. For instance, you should be able to send invoices without a client's credit card, or set up multiple payment plans within the same product.
Réponse de Chargebee
Hi Sally,
Thank you for taking time out to review us :) I¿m happy that you find our test environment valuable and useful.
Regarding your feedback on set up, we will surely take this into consideration and work on a much more easier and quicker way to help set up the Chargebee account. Should you have any queries, please reach out to me or our support team and we will do our best to resolve them.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Chargebee Review
We were looking at a few options for recurring billing and happy that we chose Chargebee. It does the work for us and we are focusing on more important tasks.
Avantages
Great tool for automated recurring billing. My team was up to speed fast and didn't face any issues. Intuitive.
Inconvénients
Not enough filters option to sort the base of users. Matters especially if you want to export lists.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Great system but requires a god amount of work to setup
Avantages
The system is really good.
Can create multiple plans, adds on, good too to manage legacy customers and very intuitive to use after the initial setup .
Inconvénients
requires a lot of tinge on the beginning to do all the setup. The person who is responsible for this need to be fully engaged in order to do the right settings.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Chargebee is the way to go for all your recurring payment needs
Avantages
The setup was smooth and did not take a lot of time. It integrates well with stripe and complements its feature sets.
Inconvénients
Not a lot that i hate about Chargebee per se but i think integrating with accounting software even on the Go plan would have made it even better.
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Great service for managing your subscriptions
Chargebee makes subscription management non-brainer.
Avantages
Chargebee offers a powerful API to help with managing subscriptions, plans and customers
Inconvénients
The v3 of the customer portal doesn't support all features of v2. Hope that will change
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
It's an Okay Product
Their customer support team was always slow on getting back to People and they never wanted to just provide you the answers you need, They always wanted to schedule a call back
Avantages
That I could start subscriptions for my customers and also invoice them with their profile(accounts).
Inconvénients
It stinks as I could not have a hosted payment portal for my customers to make payments and manage their accounts. Their software is heavily into coding and having the coding experience. It's definitely something not worth my money
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Great for startups
I use Chargebee primarily for charging for subscription plans. It's been great for starting up because there aren't any upfront costs
Avantages
Their freemium plans is great for startups. You don't have to pay Chargebee for anything until you generate $50000 of revenue on their platform. They also offer a test playground where you can mess around without breaking anything, which is nice.
Inconvénients
Transitioning some of the data from the playground environment to the live environment was a bit confusing.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Love Chargebee, it makes our accounting a breeze!
Great experience! Quick customer service replies if we ran into any hurdles.
Avantages
The set up was easy and tailoring the customer front end was really quick. We had connected our Stripe account and were up and running in less than one hour. The reporting seems really in depth and excited to be able to run reports in many different ways.
Inconvénients
I wish there was a "lite" or startup pricing tier. As a small business the cost is a bit prohibitive on top of the processing fees.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Perfect for Non-tangable service based businesses
Found Chargebee after switching to braintree payments for my credit card processing needs. Super simple setup, and easy to create products and customer subscriptions. Hosted payment pages make collecting payment securely a breeze.
Avantages
Inexpensive payment portal and customer database solution
Inconvénients
n/a
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Provenance de l'avis
Wonderful API and Support
I stumble across ChargeBee after searching on the web for subscription API
management for our new signal service.
From the very start , I found the ChargeBee API very easy to use , the web
site easy to navigate and the response from our specific help requests first
rate.
Our signal service went live a couple of months ago with zero problems from
the subscription side which worked with no problems.
I can 100% recommend ChargeBee to anyone who reads this and to anyone who
emails me personally
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant Essai gratuit
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Provenance de l'avis
Nice tool for managing subscription business
Avantages
I fell in love with ChargeBee's interface and sleek outlook. They have rich features to offer, perfect for companies who look for a solid alternative to manage their subscription transactions.
Inconvénients
Their pricing is something that may bring a challenge for small companies to adopt it. Otherwise, this is nice for large enterprises, even SAAS companies with solid revenue track.
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Good product, easy to setup
Avantages
This product allows us to offload some of the product configuration and pricing build that we would have had to do and business users can now configure new product / feature combinations.
Inconvénients
There are still features I wish existed such as more customization on how the pages look in the shopping cart experience.
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Provenance de l'avis
Stellar service saving time and money
I've had many 'long-term' customers, who are very satisfied with my Pilates services, but for whom the whole 'buying/tracking' packages of sessions has become too onerous. Chargebee has allowed me to provide my customers with the same stellar service, but at a reduced cost because I save bookkeeping time and money.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Seamless Subscriptions
Avantages
Chargebee was easy to deploy and fits well within our product and use case. It also has great APIs that integrate directly with HubSpot.
Inconvénients
The only drawback is the limited data its APIs send and that means we don't have all the subscription data we need in our CRM.
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Provenance de l'avis
Helpful tool to have
Fast update of clients who have paid for their software subscription. Ease of use and handy search function.
