EROAD

Avantages

Not much. I guess their ELD's work sometimes.

Inconvénients

Their customer support has dropped off the face of the earth over the last couple years. It takes days to weeks to reach a support agent after the frustrating task of calling and listening to their hold music for hours on end. At least they finally got rid of the live chat feature, since nobody monitored that anyway.

Avantages

- stand alone unit not a phone app

- easy to use---good quality---great user manuals

- very helpful support on the phone or emails however most of the stuff I have contacted them on was not
able to be explained or was not option to fix or modify

-----RAN out of space in the "cons" box - so heres a few more--------

- I wish the unit was a little bigger --- with all the typing that has to get input the buttons are kinda tiny
unless you have tiny fingers
- the small screen makes looking at some info kinda tiny- not that big of a deal but larger would be nicer

Inconvénients

- logs my wife and I out anytime truck is off for 10 minutes-- be better for owner operators to be able to
change this setting-( I can see where if it was a big company and some other driver might jump in a
company truck and drive on someone elses logs if they forgot to log out) other company ELD's I have
used in the past didn't do this

- not able to customize anything for owner operator use or to make changes to things

- limited HOS " on duty tabs" - no load check tab-- no safety check tab- no truckwash tab etc... always
have to type all info in-- other companies ELD's have had more "tab" options

- deletes current BOL's every night at midnight gotta reinput all BOL numbers everyday and if you are
running multiple stops and BOL's it is annoying

- my first quarter 01/01/19 - 03/31/19 ODO miles from daily mileage activity reports were not the same as
my Eroads IFTA 1st quarter mileage report -- large difference in miles traveled

- all of the issues listed above were either something no one knew how to fix or have answers for and/or
there is no way to add or remove any HOS tabs that might not apply to what a certain company wants to
have for certain "duty reasons"

----- The "depot is easy to use on my laptop or ipad or iphone

----- I have run over the years with different company ELOGs and this unit is a pretty good unit - I really
like the unit- I just wish it was more customizable to a companies wants or needs and larger

Avantages

1. The Depot
a. Activity Vehicles Tab
i. Vehicles: provides an excellent map display of the vehicle groups with several map options of map, satellite, terrain, traffic/road condition and address search. Ignition on or off.
ii. Truck info box: the zoom in goes down close to the immediate area of the vehicle. Today’s journey shows the route of the vehicle from start to end or present location with stops. Send a message to the vehicle. Link the location to google maps.
iii. Truck details: Vehicle snap shot information with links to edit vehicle details and vehicle groups. Displays the vehicle Ehubo communication status.
iv. Truck activity: shows idle, turning engine off driver log in and log out.
v. Messages: View messages, send a new message or broadcast a message to all vehicles
vi. Daily Activity: shows vehicle and driver time line alongside the vehicle map locations with numerous export and print functions.
vii. Event log is great for detailed vehicle status three to four times a minute for location , turning, speed, gps and cell quality. This is great for providing data for motorist complaints or disputes.
b. Activity Drivers Tab
i. Duty status: time driving, on duty, off duty with the date and time. 14 hour column, drive column and 70 hour column for driver log status.
ii. Link to edit driver
iii. Link to view driver logs.
iv. Easy to read driver log details and grid with export function.

Inconvénients

No dash cam option, however EROAD is working to add this option soon.

Avantages

Simplicity and reliability...Hands down the BEST. ELD installs in equipment with ease and setting up the device couldn't be easier! Drivers don't have issues at all using the EROAD Ehubo2. Using the back-end software is even easier. The amount of data the software makes available is awesome! Couldn't ask for anything better!

Inconvénients

If you don't learn how to filter the information the software provides, it can become overwhelming with the copious amounts of data the system provides. Otherwise, when you know what you're doing there are no Cons at all...

Avantages

Point and click compliance. Great for logs and weight mile taxes

Inconvénients

New reporting system missing items and a lot less user friendly. No longer as accurate as it was before the last "upgrade"

Avantages

Ease of use, functionality, easy to edit logs

Inconvénients

GPS/Cell Service - most of our unidentified drive time is less than 5 seconds. Some are not even truck movement (zero seconds)

Avantages

We had another software product prior to EROAD. In comparison, EROAD is much easier for the user to understand. Because the user can easily understand the functionality the problems in the back office went away. This alone was a huge boost to our operation and an overall cost savings.

Inconvénients

Our business uses 3/4 ton pickup trucks. These vehicles are only part time commercial motor vehicles. The ability to quickly put the vehicle in a non-regulated status is desired. EROAD is working on this feature, once on-line it will be a big improvement for our operation.

Avantages

when we first chose EROAD, they were great! very supportive in getting things up and running. training videos and phone support were very helpful and my questions were always answered. the devices for the large trucks plug straight into the ECM which is super nice. however it wasn't explicitly stated that smaller trucks like f350 or dodge 5500 required a 3wire hardwire... im not an electrician, and there was no training video offered for customers to self install.

Inconvénients

the worst part, 1.5 years into the service, the customer service has plummeted. I have a sales guy, a Bluetooth tech guy, a depo admin training guy, and a "customer success manager" which is useless, because all he does is "forward to the proper channels" - I could have saved an email and emailed the department or person I needed directly... but they want it to go through him first - complete waste of time. next, our devices have been failing left and right. weve had numerous problems with the OBDII Bluetooth connection devices in the smaller trucks.... now all of a sudden a lot of our other larger vehicles are not catching a signal or updating appropriately. trying to get any of this resolved is an act of congress

Avantages

GPS Tracking can be maps or satellite view with the Daily Activity and all units view... It is relatively easy to see the arrival and departure times, with the snip-it tool in windows - you can easily copy and paste into an email when a customer needs more detailed information... The ELD portion is user friendly from a reviewing POV - the tutorials and online customer support tools are very informative. Online customer support has been a dream when it appears the system is down...

Inconvénients

There are some glitches in the developing of the software to meet every expectation... ELD in Tractors can be cumbersome to the drivers - the inability to go back further an a few days to make edits - if someone is out on vacation or a long holiday weekend - is just not available... Not all aspects of the software are interchangeable -- it's still a work in progress... HOWEVER, tech support is always willing to take things back for review...

Avantages

easy to use for drivers, inability to manipulate or falsification of HOS; rigid but could use some upgrades.

Inconvénients

inability to create reports as each company require (missing report builder option). over-promised few options on the system but never delivered (diagnostics of truck/ showing codes from ECM) . Improvements in regards with easy to use device for drivers (specifically allowing software to maintain trailers in the log for multiple days even though we have made suggestions how to fix this issue); overall, lots of small things that could be improved and would make driver/administrator job lot easier.

Avantages

I don't know how easy it was to install or how much it cost but I use it every day to see where our construction workers were at during their shift. We have distinct locations or work so I can tell how much they got done by where they were at. I can tell when not to call them (when they are at their motel sleeping).
We have used it to get back stolen vehicles by assisting the police with vehicle location. It is an extremely helpful tool for me just to know when I can or can't call our employees and see where they have been.

Inconvénients

Nothing that I can think of comes to mind that is a large issue. Sometimes the mobile app is difficult to use mainly due to the size of the screen on my phone.

Avantages

Love easy to read, love the ability to find where a driver is , i'm sure if I had more time to give this a lot of thought might be able to come up with more things.

Inconvénients

The malfunctions that require the data diagnostics. Drivers complain that they don't have a signal that their system malfunctions. The number one thing I hate is whenever the drivers log malfunctions the ELD gives them a message says to go to paper log. It should tell them to call Safety first, then we can contact EROAD to see if it's really not functioning properly, because they see the message & want to do paper.

Avantages

I like that the system is reliable and driver friendly. I absolutely love the fact that it is hard wired and our drivers do not have to worry about using a phone or tablet for their logs. So far, EROAD support has been awesome! The report section is also really useful.

Inconvénients

The dashboard is not the friendliest system to use. I would like to click on a drivers logs and see a running total for the past 8 days. I would like it to flag when a driver completes a restart. My biggest con is when a driver uses Personal Conveyance for a few minutes and forgets to switch it back to "off duty," it highlights the entire section as PC. This makes it look like the driver has been using PC for 10 full hours.

Sometimes during installation, the ELD will say "system updating" or "installing new software" over and over again. It takes an extra 15-20 minutes to install every ELD while we wait for it to download the newest software.

Avantages

EROAD has given us the electronic logging that we needed to carry our Company to the next level of service. The learning curve is pretty short, which allowed us to get up and running in no time at all.

Inconvénients

I don't get the reporting that I get from Verizon-Connect, and there is not a means of insuring that drivers log into the system. (Buzzer or shutdown mode). I would like to have some type of deterrent for drivers that do not log into the system.

Avantages

The ease of use for the driver
Great support team

Inconvénients

The clearing of erroneous violations is time consuming, and requires drivers participation to complete the resolution. I believe this is mandated by the DOT, so not sure if that can be changed.

Avantages

The software is not bad. But when it's time to start closing off some devices because the terms are up expect to be completely ignored. I have emailed for months. I have tried calling - 20 minutes into the call I gave up as it was only ringing and ringing. I am trying live chat feature and 13 minutes...still can't get anyone to respond. If only i could screen shot and share with you my experience in full.

Inconvénients

Customer service which used to be great. Forget it. I can't wait to close the door forever on this company and move onto anything else.

Avantages

This is the 3rd software company I have used at UDP. EROAD is by far the easiest to use and the most useful one I have used. The customer support is second to none. Our ROI with idle savings and the ability to track driving habits and insure our drivers are operating safely is well worth the money. Our drivers like the score card so they can see their score and it creates competition among our drivers. Very good and useful tool all the way around. The E-DVIR are greatly simplified the process also.

Inconvénients

I have not had a negative experience with the software yet.

Avantages

I personally use the program to monitor driver behavior. Speed, Hard Braking events, Daily tracking of drivers routes, etc.

Inconvénients

In reports I can't just toggle back to the original page once I have reviewed a driver history, speed events, etc.
When trying to print a page it only prints part of the page, not the entire record; ex- overspeed events by location, date-time, etc.
If this is available I need training!

Avantages

The hardware installation was pretty painless. The Ehubo driver interface is very easy to use, after you learn about it. Minimal input is needed on a daily basis to use the device. Features and details are easy to access and use if you need any deeper information.

The online backroom software is extremely detailed. Lots of information at my fingertips.

Inconvénients

Backroom software is maybe a little clunky. I don't use it a lot, so it sometimes is hard to follow the menu layout.

Avantages

EASY TO USE AND HAS HELPED WITH EFFICIENCY ADMINISTRATIVELY. CUSTOMER SERVICE HAS BEEN EXTRAORDINARY AND I USE THE HELP WINDOW FOR THE LIVE CHAT ALL THE TIME.

Inconvénients

USES ALOT OF DATA FROM OUR PHONES AND TABLETS REMOTELY. ALSO WE NEED TO BE ABLE TO MAKE LONGER REMARKS ON THE DRIVER LOGS. ALSO I WOULD LIKE THE LOG TOTALS TO SHOW FOR A RUNNING WEEK ON EACH DAY LIKE KEEP TRUCKING DOES.
I COULD SHOW SOME ONE IF THEY WOULD LIKE TO CONTACT ME. FOR PAYROLL AND TIME CARDS IT WOULD HELP.

Avantages

I love that it tracks our fleet in any area they are going. We are often out of service and in very remote areas but we never loose service with EROAD's.

Inconvénients

I don't like the technical issues we have had and the glitches.

Avantages

It is great for tracking the units, and for report keeping

Inconvénients

The messaging system is not the best, you do not know who is sending you messages just the truck number it is sent from. The EROAD unit it the truck is not very user friendly for writing up defects and communicating back and forth. There are many steps and it is difficult for the drivers to locate the accurate information.

Avantages

This is easy to use and packed full of features for the back office. Eroad support always listens and does their best to solve any issues we may have

Inconvénients

Driver portal is not so easy. The kiosks that we use do not get good reception and do not have the option of going online

Avantages

This system is the best that i have used since ELD have been on the market. EROAD has been superior from the sales to customer service. Any issues that may arrive I recieve a prompt response from my account manager. In the event my account manager is out, there is not a problem with contacting upper management for assistance.

Inconvénients

I wish that the company can allow the end user to create our own reports instead of using cookie cutter report.

Avantages

Easy to use. Great reports. Nice IFTA tracking features.

Inconvénients

Device could be little bigger in scale to make the touch screen more friendly.

Avantages

I like that I can track a driver, real time. I can see the speed that they are driving, direction, etc..
This is a local company here in Oregon and I definitely support that!

Inconvénients

Some areas are not so user friendly. In some instances, I need to back track a driver and am not able to do so by clicking on that specific driver.

Avantages

Close contact with drivers and keeping track of road tax.

Inconvénients

the lag in reception to Ehub's is sometime a problem. Even local Ehubs can sometime take a hour to show on the trucks Ehub

Avantages

I like the way it integrated with ODOT tax reporting and WMT/RUAF filing

Inconvénients

It doesn't support multiple Oregon accounts

Avantages

I like that I can track all my trucks and see where they are at all times. Most of my drivers figured this system out pretty quickly. I didn't want a ELD that used my driver's phone and data and this works great. All I need it to do is track their time, where they are at and help me out on the IFTA and IRP side of things. It does a lot more but the few things mentioned are just my personal preference. Also when these had glitches, customer service took care of it right away and got their Tech team on top of it.

Inconvénients

The mount system I really don't like. If you want this to not fall off your dashboard or wherever you put the sticky side, you have to drill holes. I'm not a fan of drilling holes in my vehicles, so right now they are stuck with double sided tape until I figure out a better solution.

Avantages

I like how easy it is to track a truck to find it quick

Inconvénients

I feel this program isn't as user friendly as it could be. I think one thing that would make it way better is if I could click on a truck and have something to click to see the logs of the person that is logged into the truck. way to many clicks that could be eliminated by adding that feature and I feel would help any dispatcher using it.

Avantages

The existence of Geofences and messaging is super helpful. I don't personally use the tax and fuel portion of the product but I know our company does.

Inconvénients

Sometimes the GPS doesn't update. I called a driver the other day to make sure they were OK because it hadn't updated in 4 hours.

Avantages

The GPS appears to work as it should.

Inconvénients

Inability to contact support or a person directly, the length of required contract and cost of the service with the contact, to many features making the system complicated and making adjustment to logs is difficult to use for users and administration.

Avantages

The software is simple and easy to use. It covers almost all of my needs.

Inconvénients

The only 2 things I have issues with is #1. when messaging a representative, it takes long periods of time to get a response. I have waited as long as 19 minutes after asking a question. #2 The Help section does not have some of the answers I need.

Avantages

gps tracking and real time information.

Inconvénients

There were a lot of complicated steps that weren't necessary

Avantages

This is far superior to most products on the market, especially compared to the "self serve" driver apps and "no monthly fee" gimmicks out there. We consider this a one stop shop for not only compliance but for driver management and planning.

Inconvénients

The only complaint I have is that the portal will kick a user out after a duration of time due to inactivity.

Avantages

The software is a very friendly user. There is always someone available to answer my questions or to troubleshoot a problem with one of our vehicles.

Inconvénients

log in at times may get jammed up due to signal issues

Avantages

Website is very easy to navigate. There are many useful reporting tools within the system. The units themselves in the trucks are quick and easy to use.

Inconvénients

It's not huge but I've seen a variance in our miles comparison between actual hub and what the system reads.

Avantages

This software is easy to use and super easy to learn how to make changes if needed

Inconvénients

I wish they had an app for Apple products

Avantages

- Easy to install - I'd argue almost anyone could install the units. They are easy to configure once installed and start to
- Value added features - from the tools to assist in IFTA and IRP filing, fleet expiration and maintenance tracking and DVIR automation you get a lot of features that other providers charge as individual add-ons or simply don't offer.
-Easy to use - Drivers love the simplicity, makes their job easy
-Hardware included and warrantied- While you can purchase outright, their pricing is competitive to the point you don't need to which helps to ensure you will always have working compliant units.

Inconvénients

-Initial assignment of units to equipment could be streamlined, instead of going to one screen and setting up the units assigned to the vehicle there are two separate menus. This could easily be remedied though.
- No import functionality for driver info for smaller fleets.
-Can't freeze service if you have a few unused units. (This probably isn't unusual across vendors but would be nice)

Avantages

What i like about this software is how easy it is to use and navigate through the software.

Inconvénients

Not really much to dis like. you guys have put together a nice program!

Avantages

Ease of use, helpful staff, willing to expand

Inconvénients

expanding the software take too long.

Avantages

it is driver friendly no lost contections

Inconvénients

We need more reports to view on issue of driver hours recap

Avantages

The ease of use for me and my drivers. There is also a lot training videos that the driver and I can refer to if we are not sure of certain function.

Inconvénients

none- if I had any problems customer service was right on it to fix it.

Avantages

The thing I liked most about this software was switching over from PeopleNet and getting all the positive feedback from our drivers. They love Eroad. It's user friendly and self explanatory.

Inconvénients

Install Wizard after installing Ehubo in Volvo's

Avantages

I use MANY of the features to monitor the safety of our drivers.

Inconvénients

IFTA and lack of being able to search for BOL's

Avantages

This is easy to use and for the most part there has been no complaining by the drivers where as the previous company we used it was constant complaints!

Inconvénients

I don't like how you can't edit yard move and personal convence. My guy got stuck on yard move for an entire weekend and I couldn't put him off duty.

The salesman made a lot of promises that weren't true and didn't hold up their end of the deal

Avantages

Takes the human error out of most everything.

Inconvénients

Glitches made because of satalite movements.

Avantages

its very easy to navigate and understand

Inconvénients

nothing really it went smoother then I thought

Avantages

Ease of use and online tracking information

Inconvénients

Nothing about the software really didn’t like

Avantages

I enjoy the response time of the customer service team. Very helpful.

Inconvénients

Not very to complain about. Customer service answered any and all questions.