EROAD

Avantages

As an experienced business systems analyst I put several ELD products under the microscope to not only address our compliance needs but also business challenges. The ELD mandate was a nightmare for our company because we are not truckers. We drill water wells and operate 24/7. Their consultation and Customer Service was top notch. In a sea of fly-by-night companies attempting to capitalize on this new government regulation, E-Road stands out because of their many years of experience with fleet tracking in management software.

Inconvénients

Needs a non-regulated driving mode added

Avantages

I in house Demo’ed 13 companies when going on our search for a new ELD system. From the largest companies to the earliest start ups. Everyone got a fair shake. I used each companies software and telemetry systems and began a 3 month research project. Long story short it literally only came down to Eroads. The user interface was simplistic with the most applicability. The software was beyond anything any other company provided. Turning my IFTA nightmare into an IFTA dream now a days. The self generated reports have moved our company leaps and bounds with versatile fuel management reporti Nd, geofencing, Driver Safety, etc and that’s only three of the over 20 reports available. They even custom designed a software package for our light duty trucks and assets like skid steers and heavy equipment trailers and generators. I’ve met personally with their Director of Compliance, Soona Lee. Software designers from New Zealand. Sales associates. Customer Success representatives. They go all out even for the smaller accounts. As I said before..... they are unparalleled.

Inconvénients

The only thing I could possible say I like the least is that a lot of the reporting factors are in 24 hour clocks versus the standard 12 hour clock we are used to. Lol. Very simple to overcome however.

Avantages

Easy to sign on, install and train drivers to use. Permanently mounted to the dash, but small in size.

Inconvénients

Communication from Eroad is beyond horrible. Like any company, we have turnover in management for various reasons. I've left many, many voicemails and sent multiple emails, only to hear nothing back. Added new trucks and needed more units. Months went by and zero responses. Finally reached someone on the phone after multiple tries again, and they gave the email and phone number for the Director Indirect Sales. He was floored that we got his phone number, said he'd look into it and simply ignores everything now. When we asked to cancel our contract after multiple years of putting up with them, they won't let you out of the contract. We've asked where to send the units and we'll just pay out the rest of the contract, and can't get a response. All we're asking for is to make sure we're not getting charged when the contract is done, and THEY WON'T ANSWER! DO NOT DEAL WITH THIS COMPANY IF YOU VALUE YOUR TIME AND MONEY!

Avantages

I will keep this short and simple. EROAD is by far the best ELD/Tax/GPS fleet management solution out there. I trialed the top 12 providers over a period of 6 months. Not a single product was nearly as simple, efficient, and reliable as EROADs.

Save yourself the headache. Go EROAD.

Inconvénients

There is nothing I dislike about EROAD's product or EROAD's team.

Alternatives envisagées 

Pourquoi choisir EROAD 

Pourquoi passer à EROAD

Avantages

I love the support that comes with this software. All questions are answered in a VERY timely manner. The information provided is immense and able to be customized to fit specific business needs.

Inconvénients

The cost can become overwhelming; however, when time savings and sheer volume of information provided is a factor cost becomes well worth the price.

Alternatives envisagées 

Pourquoi passer à EROAD

Avantages

The cellular coverage of this product is very good. We work in some very remote locations and have service almost always.

Inconvénients

Custom reports have to be approved through New Zealand and aren't very easy to get. I also had to explain my need multiple times before customer support would understand and just do it for me.

Avantages

it is good for finding the trucks if the eroad gps is current like said earlier there are times when the truck pin point can be hours behind

Inconvénients

the cost monthly and trying to get help when theres an issue.

Avantages

Nothing that I can say is good with them. Empty promises !!!!

Inconvénients

Everything. No costumer service at all . When we sing with them was promised everything but they acquired another company and completely forgot about this one , so we where left on our own. We are running business' but they don't care.

Avantages

1. Elog- So easy to train drivers, very simplistic, logical and easy to use interface. My least tech savvy drivers picked it up no problem and rarely have any user issues or questions. I can even train Temp Drivers in under 5 minutes and they grasp it and execute per the Eroad instructions (which are great!)
2. Admin -Depot: This tool is so valuable for Safety and Dispatch. Both Elog and Depot software are very well designed and you can tell it was thoroughly tested. Both are always on and no down time. The standard reports are great and I use them for IFTA taxes, supplying dispatch with HOS statistics and to ownership for various trends and driver analysis. The map is great and we use it also with Google to provide real time estimates for time to a delivery location with customers. The detailed activity report is also great for looking at routes, stops and other metrics

Inconvénients

No major complaints. I am working with my designated EROAD tech rep when I come across a report that would be of use (i.e. warnings when drivers are approaching an HOS violation) or a value that i would like in some reports (i.e. ability to do a certain date range vs. daily, weekly, monthly or quarterly). Eroad always responds to my emails, phone calls and takes my suggestions seriously and even reports back to me what there future plans are and where my request was sent to and it's status. Well done! Great company producing great products and software! Blows away our last telematics company that we had!

Avantages

ELD works great. We moved from Reveal/Fleetmtics and have been very happy with the ease of use. Very good customer service, one five minute call gets you what ever you need.

Inconvénients

We use Geofencing with Reveal Fleetmatics. I would love for Eroad to use Google maps, and have a navigate to feature. We would ditch Reveal asap if Eroad would offer this option. Currently I am using 2 systems since I can't get what I need from one or the other.

Avantages

The EHUBO and Eroad programs are simple to use for any skill level of employee. Their customer support staff is always available and helpful. The reports are easy to run and are always accurate.

Inconvénients

I wish they could run a daily location report per driver for a time period, not by vehicle only. When drivers slipseat and you want to see where they have traveled each day you have to run an individual report on the vehicle driven per day. If you could filter it by driver it would be much easier.

Avantages

ELD is direct wired with no BS wireless Bluetooth garbage. System is basic but does what we need.

Inconvénients

We would like to see more features for drilling down on our data.

Avantages

I personally like the ease of use for Tax filing as well as our Maintenece Program. We can keep up to date maintenace records for our fleet of trucks and trailers, ensuring minimal downtime and maximum productivity for our customers. Tax filing is mush more simplified since we started using Eroad. With Eroad I can be confident our company is operationg safely and efficiantly.

Inconvénients

DVIR inspections could use some attention, Screens on ELDs are somewhat difficult to type on.

Avantages

Eroad has allowed us the capability to pinpoint the location of our fleet in a moments notice, monitor hours of service and safety behaviors of our drivers, and accurately capture miles driven in different jurisdictions.

Inconvénients

There isn't anything we don't "like" about this software, we are just waiting for continued improvements/benefits and added services like the trailer tracking component.

Avantages

I really enjoy that the product is easy to use for all of my employees, regardless of their age and knowledge of technology. It's simple, user friendly, easy to edit, and small and simple.

Inconvénients

Needs more room for making remarks. Sometimes more than a few words are needed to get the point across.

Avantages

I like the ease of use and the ease of setting them up in semis.

Inconvénients

The only con I have for the software is that it doesn't communicate with 2019-2020 GM pickups. GM went to a global type B plug and they do not communicate between the don gal and the ELD.

Avantages

No connectivity issues with the hard wired system, accurate, with few equipment failures.

Inconvénients

Too many mouse clicks to get to emplorees, reports could be more detailed

Avantages

Frequent updates, quick customer service...

Inconvénients

There are still lags in reports.
Down time for updates...

Avantages

The ease of being able to track your drivers and what hours they have left for the day and week.

Inconvénients

Trying to download the drivers logs into a file, there may be some training on this?

Avantages

Ease of use and support from the EROAD team when I have a question.

Inconvénients

So far haven't found anything We don't like. However...We were told that GPS Directions for drivers would be available soon...and this seems to be taking a lot of time to acquire.

Avantages

GPS and locations of our fleet at all times. idle times for us is really important.

Inconvénients

i really have not heard of any issues with the software we are pleased.

Avantages

The software is easy to use. The customers support staff are great [SENSITIVE CONTENT HIDDEN] are great to work with

Inconvénients

At first there were a few bugs but the support staff fixed then right away

Avantages

reliability, and functions(very easy to navigate around)

Inconvénients

Size of the unit, and the touch screen.

Avantages

The customer service. They are wonderful and always very willing to help.

Inconvénients

Drivers seem to have issues following it sometimes

Avantages

Easy interface. almost 0% down time . ( reliable ) . Customer support always available

Inconvénients

it all works fine. No complain so far. really like the graphics