Breeze ChMS

Avantages

Very intuitive and easy to use, customer service is extremely helpful and responsive.

Inconvénients

Since the software was developed for use by churches, there are a couple things that aren't pointed quite as directly at nonprofit use, but for donor and donation management, as well as registration, it works great!

Avantages

Ease of use and full range of functionality. Does everything needed for church adminstration and ministry.

Inconvénients

Hard pressed to find anything I do not like.

Avantages

Nothing is positive when the negative is terrible customer support.

Inconvénients

The main determining factor in this one-star review is to criticize the terrible customer support service associated with this platform. They do not have any way to telephone in to speak with customer support. No phone number at all. And they refuse to provide a phone number to call even after numerous requests, or for that matter to reach out and call their beleaguered customer. This puts their business model at a zero in terms of responsiveness to the needs of their customers for a fully functioning system, in this reviewer's opinion.

Avantages

I find Breeze to be very user-friendly. It helps us to better minister to our church as well as those who have visited our services and those who have attended one of our outreach events.

Inconvénients

The only draw back I have found with Breeze is that the online giving does not allow for gifts to be given to different funds or accounts the church has. All giving goes into one account and then we have to transfer from that account to other accounts.

Avantages

We love the mass communication and ability to create forms for various thing. Also that multiple ppl can utilize it for different things and people info remains confidential.

Inconvénients

Just need to integrate with Tithely sooner than later.

Avantages

Breeze has been a fantastic company to work with over the last few years. Any time we have had an issue, they have bent over backwards to see a resolution, even having the coding team go back and fix an issue with an android phone I had. I cannot recommend this company enough!

Inconvénients

If they somehow managed to secure a worship based planning ability, I think we would ditch everyone else.

Avantages

The best thing about Breeze ChMS is giving staff access to all members and visitors. Beyond that, the management of donations is critical and data entry is very clear. The support is unmatched anywhere. Support personnel even make quick individualized help videos for your particular issue.

Inconvénients

The email template interface is a little clunky. Using HTML is necessary, but previewing it and sending it can get tricky.

Avantages

Cost; Child Check in, Customizable tags, Forms for activities

Inconvénients

Sometimes Breeze is slow on Mondays, maybe needs more bandwidth

Alternatives envisagées 

Pourquoi passer à Breeze ChMS

Avantages

They transferred all our data over. It is much cheaper than our old software and online giving platform. It is so easy to use compared to our old system. There technical support has helped me whenever I couldn't figure things out on my own.

Inconvénients

There is so little wrong with it that all I can think of is that the pictures from our directory didn't come over with the data.

Avantages

Ease of use, fast friendly personal help, the automated help is very good, It helps me do my job well, automation (tags, emails, reminders)

Inconvénients

Do not love that I can text out but not receive a response back. It is how people communicate these days, much more than emails, so I think this is a miss for Breeze. the new filters have some glitches but I trust things will be worked out.

Avantages

They have the BEST customer service I've ever experienced anywhere. They are patient and very knowledgeable and go the extra mile to make sure you receive the help you need.

Inconvénients

Sometimes I think they are working on the site and things don't come up as they should and then later they do and it can be confusing.

Avantages

I like the ease of recording donations and the reports that can be accessed. I also find it easy to change fund names and add new funds.

Inconvénients

I do not care for the People search program. I have worked with another program (different work place) that shows a list of the people and than you can click on the name and also the phone number and address are visible in the list so that you don't have to click on the persons file to see this. I do not know if this makes sense but I like the immediate list.

Avantages

It is a BREEZE to use! Administration is easy and event management is easy with online forms...etc.

Inconvénients

Customer Service can sometimes be quite slow.

Avantages

Communication and stats tracking are fantastic.

Inconvénients

My mass emails--for the great majority of my congregation--go straight to their spam/junk folder. Breeze has a way for fixing this, but it's quite complicated.

Avantages

We use Breeze for nearly everything. It's great to have one robust system to help manage our operations, income, communications, and member management.

Inconvénients

More options to control online giving -Wish we turn off credit cards and use ACH only and/or enable donor covered fees for text-to-give just as we can on online giving.

Avantages

It helps me track and organize all data needed like event organizing, monitoring of giving online and productivity attendance.

Inconvénients

Never encountered an issue using this tool.

Avantages

The thing that I really like about is being able to track everything in the system.

Inconvénients

The thing that I really least like about Breeze is its the font and placement of buttons

Avantages

The ease of use and mobile accessibility are the most loved featured in our office.

Inconvénients

This is designed for churches and does a great job with that, we are a religious organization but we're not a church so we're having to be a little more creative in how to make it work fully for us.

Avantages

The ease of setting it up and using it to set reminders, reports as well as track and communicate with our Church Family.Additionally whenever we have a question, the customer service for Breeze is prompt and incredibly helpful!

Inconvénients

Haven't found anything that is missing for us at this time...

Avantages

The features that are most helpful for us in providing religious travel are the easy to use data management system and the low cost online payment portal.

Inconvénients

I am unaware of any deficiencies. The Breeze ChMS has more tools than we need/use.

Avantages

I love the all in one system that is already implemented and I am looking forward to the new features that are coming down the pike.

Inconvénients

Check-in emails are sometimes incorrect

Avantages

Above all -- their help videos, FAQs, and customer service is top notch! If it can be fixed or added, they will do their best and keep you updated. The platform is easy to learn, has a lot of capabilities, and still they add new features. We've been very happy with this product!

Inconvénients

I am not a big fan with the mobile app. It's not too bad though and for an average user would need it for, it's great. I'm more of a super user and the app isn't really streamlined for me and my needs. I usually end up using my computer.

Avantages

Keeping up with members contributions is critical to my position. I am very pleased with the system and although another staff person is beginning to make use of this software a little more extensively that what I use it for they are happy with they have seen to date and hope to use it to full capacity in keeping up with membership activities and roles. Fortunately, in the near future they will make it easier for people to access their own name, giving, etc which I am sure will be appreciated by the membership once they gain understanding.

Inconvénients

They had some humps recently concerning on line giving but I am happy to say they have resolved. I do like the on-line giving but found it a little hard to handle at onset. I guess I was unhappy and now I am quite pleased. They keep making improvements and a lot of time what they improve on is because we ask questions and they resolve by changing or updating things. Great customer service.

Avantages

Breeze is very easy to use. Customer Support is readily available.

Inconvénients

I can't think of any negative at this time.

Avantages

Being able to keep all the information on our members and attendees has been so helpful. And having this integrated with keeping track of offerings for tax receipting purposes has been awesome. Previously we would have the member information, and the offering record keeper would have theirs - so much duplication.

Inconvénients

With changing ownership, I think, we lost the ability to send out broadcast texts in Canada. That has really been hard. Some people prefer to receive texts instead of emails. Hope this will resolve soon.