TouchPoint

Avantages

I love that it can do -everything-. It is where all folks manage their online giving, it is where we print new directories from, we can send our weekly newsletters from it, registration for summer programs, scheduling of acolytes etc., and so much more. It is "one stop shopping" for all things congregational management.

Inconvénients

It seems to have been developed by people who don't have a lot of LGBTQ+ folks in their faith community, and we do. So there's a number of things we've run into with that, some of which have been able to be fixed by customer support, and others not, so that is a frustration.

Avantages

Flexibility, online portal, app, ability to develop further, task/follow up system

Inconvénients

Check-in could be more customizable, app is very good, but just links a number of things back to the church website instead of having the information native to the app.

Alternatives envisagées 

Pourquoi choisir TouchPoint 

Logiciel antérieur 

Avantages

Smartphone app (love this!) Membership (photos, info that individuals can update themselves, family relationship notes, pastoral notes) Contributions, web-based (can access anywhere) Attendance tracking / ability to enter attendance over smartphone app.

Inconvénients

Lacks full financial suite (gen ledger, accts payable, payroll, etc) Reports could be more customizable and outreach forms too. Difficulty of integrating with Microsoft Word for producing form letters. A few other things I can't recall right now.

Avantages

Extremely and intuitive to use platform. Filled with robust and customizable features and metrics. Extremely attentive customer support team. Minimal learning curve.

Inconvénients

I can't think of any negative feedback or experiences that we have had while we have been using TouchPoint.

Avantages

Lower entry cost was our main reasons for starting with Touchpoint, formerly BVCMS.

Inconvénients

As a techie, I was good with the learning curve. Getting other staff to get comfortable with these was not easily done.

Avantages

TouchPoint is a very good user-friendly application, very easy to use for beginners as well and very good customer support for a quick response. I was strongly recommended.

Inconvénients

None, because of the very good customer support, User-friendly as well.

Avantages

There is so much to like about Touchpoint. Huge feature set and extensive customization abilities. You can get just about anything into and out of the database.

Inconvénients

Sometimes the amount of customization you can do gets overwhelming.

Avantages

This system is amazing. Easy to use and cost effective.

Inconvénients

I don't have any true complaints. I really like this system and so do my employees.

Avantages

Love the ability to quickly look up and retrieve information from my mobile device. There are often times I need an address or phone number to quickly connect with people.

Inconvénients

You have to get names right. Sometimes just being off slightly will return no results. Wish there was a similar to type result.

Avantages

I like the membership tracking and the reports. I like that members have access and can update their own profile. The software helps us with learn faces and names of new people so much faster than before. I like the registration function as well as the giving features.

Inconvénients

The learning curve it a lot. I also wish there was phone support connected with the account. The app could have more free features.

Avantages

It's very user-friendly.
It's useful on multiple platforms (app, mobile browser, laptop/desktop).
Customer Support

Inconvénients

They provide plenty of free training to get you started. They answer any and all questions. I would like to have a little more training at a more affordable cost. At least offer more in-depth and a broad range of videos for training.

Avantages

Since part of my job is to keep up with our members I like how easy it is with Touch Point. I love the way you can use the Decision Summary to keep up with changes made in the system. I also love the fact that when a change is made to a person's record you can see who made it and when it was made. Also this system keeps the info in the system so you can always go back and reverse it. This is a great time saver.

Inconvénients

I like reports the least because I have had a harder time figuring them out. Those younger than I picked it up right away. My brain doesn't think the same way as the reports work. With that said the Customer Support helps me anytime and is always very encouraging.

Avantages

I have used other congregational databases before, and this software is SO much easier to use. The simple labeling and ease of navigation around the software has been huge in helping me get the information I need quickly and efficiently so I can keep moving forward in my ministry.

Inconvénients

Adding a new person into the database isn’t as easy as I would like - They do have a round about way to add people, and the reason is to make sure everyone in the database has a “touch point”, a place of connection, so I get it, but it’s just a little cumbersome.

Avantages

Easy to keep congregation contact information and send out mass e-mails with announcement or prayer requests. I also know that

Inconvénients

The program can do a lot & it gets complicated, though I don't typically need to know those things for my needs of the program (like list all the confirmation students or VBS kids) and I don't always know how to make it do what I want (but we do have other folks on staff that can help with that).

Avantages

Ease to make groups within the organization (for classes) or for meetings. Love the ease of having people rsvp via email to a meeting and it automatically gets put into the organization that their attending or not. Great for keeping track of where people are in their membership process.

Inconvénients

It would be great to use the financial part with this to track tithing, but I have taken time each year to see if it's worth it to switch from manually entering from Vanco to Quickbooks online and it's still better to use Quickbooks, to me. Then, my reports are all in one spot.

Avantages

Easy to use interface, reporting, people pages, bundle management, organizations

Inconvénients

volunteer management calendar is a little clunky. I'd like to have a way to print out the calendar in a nicer format.

Avantages

It's user-friendliness

Inconvénients

Because it offers so much, it can be overwhelming. The nature of my job does not allow for the time needed to really explore all the ins and outs of TouchPoint. I feel that flying by the seat of my pants to meet deadlines hinders a much more effective use of the software.

Avantages

The ease of looking up member information and registration for various events and groups. Also the customer support is phenomenal! Response time and overall consideration of the IT support is one of the best I have ever experienced.

Inconvénients

We did not have training on the program, and have spent a lot of man hours "figuring it out." I know that training is available but the cost was such that our administration felt it was prohibitive.

Avantages

It's interface is pretty intuitive. I like that you an do a variety of things with it.

Inconvénients

1. it is not the best way to do registrations. Registrations need to be more like you see on websites. It is first a data base, and then a registration tool. It has created a lot of confusion for our church members registering things
2. I wish there was a way to set up automatic emails with a click of a button.

Avantages

Attendance

Inconvénients

Searches

Avantages

It definitely gets the job done. We've got all our church goers in one place, we can send mass emails and track people. Support staff is my favorite part.

Inconvénients

It's often frustrating or difficult to figure out. I think someone needs to go through and make some operations more intuitive.

Avantages

Ease of use, simplicity, ability to take online giving

Inconvénients

No biometric support for nursery check-ins, whether fingerprint, or even RFID card/chip

Avantages

Good for keeping records for large groups of people

Inconvénients

UX and Interface needs to be upgraded big time. There are a lot of strange glitches in working with the software. I loose information/data that I input regularly and it can be a pain after I've entered a lot of information.

Avantages

The best thing about this product is the support and the willingness of the developers to listen to feedback and make adjustments as needed. The software is very user friendly and robust. We are still learning what all it is capable of. And specifically touching on the great support - I have felt free to email the support team any and all questions and they have responded within the hour.

Inconvénients

The things I like least about the software are mostly just things related to adjusting to doing things a different way that we previously did them. Probably my biggest critique would be not having the ability to upload individual bundles to our GL program that match exactly what hit the bank. Instead bundles can be uploaded to your GL system by a range of dates by fund.

Avantages

The value and cost efficiency, especially for new churches. This product is online source so you can access from anywhere. The ease of use for other users as well. This product is the best on the market for new churches or even churches that are established.

Inconvénients

the processing of giving is hard because TouchPoint uses a third party company, can be difficult to get in touch with them.