TouchPoint

Easy, efficient, helpful,

Ease of ability to find out information I need.

Great all around!

We weren't used to such a capable tool. It took us a while to learn it and start making it our own. Now we are diving deeper every month and learning how to use it more effectively as a ministry tool rather than just an information warehouse.

Very good and getting better all the time!

What I love: web-based, can access anywhere. The smartphone app is WONDERFUL!!! Membership and contact / follow up system are great. Contributions is great!
What frustrates me: No full-blown financial management module (General ledger, check printing, accounts payable, etc. which forces us to use very outdated Shelby financials. Reports are not very customizable and sometimes waste space on the page if printed.

TouchPoint solved all our problems around knowing our people

We've been with TouchPoint for about five years, and it has revolutionized how we care for our people. The "people falling through the cracks" are no longer hypothetical, but are a knowable list of individuals. We're able to bring people into the church body much more smoothly and intentionally than we ever could have before.

Also, while we knew we wanted something that was super-customizable, we couldn't invest the time or money for a system that required major customizations just to get the basic functionality working. TouchPoint is positioned perfectly for us: it's certainly "enterprise" software, capable of handling ginormous churches, but it also worked out of the box for us, and we're relatively small.

In these years, I feel like I've gotten to know many of the TouchPoint staff folks, and they are truly partners in our ministry. We're grateful for them.

TouchPoint - Pointing to Christ

When our church began looking for a new church management platform, TouchPoint was the only platform where every conversation began with the goal of how can we work together to bring Christ to your community, congregation, and staff. The service and attention to detail from start to present has been wonderful. There is always a person available to help from the TouchPoint staff or within the user community -- and the goal is to bring people to Christ using data to understand and see opportunities for ministry. It is a team environment that breaks the silo of doing local church ministry alone.

Justin's Feedback

the good that has been accomplished with implementing Touchpoint in our church has far outweighed the challenges we've had to overcome to integrate it into our operations

Great ChMS for Medium to Large churches

Helpful and knowledgeable staff. Data migration took longer than we had hoped. I don't think the planning/forecast for that was reasonable. But, the product is great!

Excellent Church Management Software

Church Management across multiple campuses. Completely integrated solution.

Your Big Church Could Solve Those Problems If They Had TouchPoint

A partnership with a company that is truly lead by Christians and exists to benefit the kingdom through churches.

Powerful, but not intuitive

TouchPoint is a MUST HAVE Church Management Solution for any Church

Our church transitioned to TouchPoint almost 6 years ago, and it is unequivocally the best administrative and ministry tool that our staff, church leaders, and members use daily. Likewise, members and guests benefit from the custom branded TouchPoint app, online giving and event registrations.

They have created a church management system with a high level of functionality while maintaining an intuitive and easy to use interface. We couldn't be happier with TouchPoint from the outstanding customer service to the well thought out design and functionality.

We use almost every aspect of the software: attendance tracking, member & guest assimilation, mass email, mass SMS texting, event registrations, mission trip registrations, online giving, custom branded app, walk-up check-in, and more. It is truly a software that will meet every demand of the modern church.

One of the biggest improvements that TouchPoint made in the last few years was the transition to the mobile adaptive platform. In other words, it works beautifully on your mobile device.

As the Director of IT and systems administrator, customer service and support are indispensable resources I often depend on, and this is where TouchPoint really shines. They use an email based support system and they are quick to respond and provide solutions. And when you point out a problem, the dev team is quick to fix it. They offer the best customer service and support of all the vendors I use. Likewise, the support documentation is fantastic and always up-to-date. In fact, I did all my training using the documentation and video tutorials before we deployed it to our staff.

One of the best things about TouchPoint, they are always activity developing to improve and enhance the software. You don't have to wait 6 months for new features and updates. They frequently push out improvements on a weekly basis.

If you are a church looking for an CMS solution, look no further. Setup your demo with TouchPoint today'you won't regret it!

TouchPoint for the Win

Fully loaded

We picked TouchPoint because it offered all of their services at a flat rate, and a good rate at that. The development has been great and the customer support is top-notch. The difficulty with any software that does a lot of things is always complexity, and I would say they've done a fair job with that, and they continue to make improvements on usability. As a person with some experience with database queries and HTML I can make it do just about anything I want, but our office staff sometimes needs help.

My favorite part about TouchPoint, however, is their support. I always get quick and detailed help when I need it, and they are very good about taking suggestions for improvements and working them in to future updates.

It's different from some other Church management software in that it's not really trying to be a local facebook knock-off for your church, but that hasn't been a concern for us, as we're not really that interested in trying to maintain and promote a private social media system.

Love TouchPoint

We researched a lot of options and decided to go with TouchPoint back in the beginning of their product and have never regretted that decision! They uniquely address specifics for our organization and have been great with training and customizing features when needed. Not a year goes by that they have not continued to enhance and develop features that meet the needs of their customers. We've referred TouchPoint to more than one church in the years we've been a customer.

Awesome Church Management Software!

TouchPoint is very user friendly! As an Administrative Assistant to several ministries, this software has made my job so much easier. Their customer support is one of the best: their response time is phenomenal. We do 4-6 mission trip registrations through TouchPoint every year, and the ease of managing online payments and donations is superb. It has great people management capabilities and reports are easy to run. The "Help" documentation is a great asset to make this one of the easiest systems to learn.

While we are able to use TouchPoint for registrations, donations, and online giving; the software does not include any other financial capabilities (i.e. general ledger).

I would highly recommend this software to anyone looking for something that is flexible and effective.

Comprehensive and adaptable

We have been very pleased with the product. We did a lot of research before purchasing this and through that research TouchPoint stood out among the competitors.

One of its big selling points was that We really enjoy the ability to customize and adapt the system to our church's needs. And, if there is a feature we would like to see added, the development team has been great to work with us. (Not to mention we benefit from other church's requesting new features as well. )

Other things we like about it:
1. The child check-in system was one of the selling points for us and it has been very easy to use.

2. Access to the system (limited functionality though) from the mobile app.

3. The ability for our congregants to access and update their personal information.

4. The fact that it's web-based and you can access it from anywhere.

5. The fact that you can have as many users s you like.

6. The cost structure is very reasonable.

Things we don't like:
1. Online registration forms are confusing to set up for anyone without some type of computer background.

2. We wish the mobile app had more functionality.

Overall we are very pleased with the product.

Great Support and Good Quality

I have enjoyed using the software as well as working with the support team at TouchPoint. I am new to the administrative field in church and did not have previous experience working with other church software. It was a challenge initially for me to understand all the benefits to the church and ministry but I love the features and quality of the software. The support team as been exceptional in both timely responses and quality responses also. I found their help documentation to be very helpful and thorough, with reasonable accuracy in the ever changing industry. They did have an intro training which I appreciated. My only suggestion would to be to include a training for younger/smaller churches such as ours that emphasizes the ministry tools and applications that could benefit the client. Though we have been able to figure out much as we have gone along through the support documentation and staff, as well as getting familiar with the software. Again though, as a younger church, the utilization of the software is smaller initially and thus creates a longer learning curve. I have found the software to be of value as well. The cost has increased during our time of business, and I have found other options that are more economical for a younger church, however, the interface leaves something to be desired. Overall, I have enjoyed working with both the software and the staff.

Still Learning

On the one hand, it was a vast improvement over Servant Keeper, which was the previous church management software we use. On the other hand, it has a pretty steep learning curve, and it is more expensive than our previous software.

Super Church Management Software

I've been using touchpoint a little over two years after researching many different products. There was one product that did just a few more things I liked but it was over twice as costly. Touchpoint continues to improve and add features all the time. If you have a problem the help staff is quick and efficient in helping you figure out the issue. I am thankful that I heard about touchpoint and made the decision to have them as a partner in ministry.

Pretty good but could use more updates and streamlining

It's been difficult to learn all the ins and outs of the program. It's not self-explanatory and training and classes need to be offered to whoever will be using it.

Touchpoint

I originally selected the software for children ministry checkin but it is now used for...

Great system, complicated to operate for beginners

The overall experience was good, but the system was just too complicated to get set up for a check in station. Even after it was explained to me it took too much hardware and if one piece did not work then all of the system went down. I think if it was simplified without the ping system then it would be a lot better, either through Bluetooth or even over a closed wifi system.

Built by experienced church staff to help with all the needs of people tracking.

TouchPoint - 4/5 stars

Overall, TouchPoint is a great church management tool that offers more features than you can possibly use unless you make it a full time job to study their help documentation. We love the way it helps us track and contact our members, register for events, take attendance, etc. Our biggest pain point has been the check-in system for our preschool & children's departments. We have been working with TP to resolve the issues we have had, but the reality is - it does not specialize in check-in, it merely offers check-in as a service. That being said, if you don't use check-in, I would HIGHLY recommend that you use TouchPoint for your church management system.