ON24

Avantages

Customizable, easy to duplicate events, tracking is great and recording link also available shortly afterwards.

Inconvénients

Does not allow the presenter to break out the participants in small groups for discussion. This tool is really meant to be unidirectional; me presenting with very little interaction with the audience. I would hope something better link Adobe Connect which is better tailored for virtual classes.

Avantages

We do over 250+ webinars a year and ON24 allows us to scale our webinar program while still making every webinar fun and interactive. They have multiple webinar types (On-Demand, SimuLive, Live) which makes planning for a large number of webinars much easier. We can use the SimuLive feature to still host webinars when we don't have any presenters available. They also have lots of "widgets" that you can add to the audiences view of the webinar that allows them to customize and click on different items during the webinars.

Inconvénients

There is not to much that we don't like about the software. Reporting could be better and have an aggregate reporting pulling feature.

Avantages

I really like that the registration link automatically becomes the On Demand link so I never have to worry about links expiring. I think it has a lot of bells and whistles that if you're able to leverage them are a big benefit.

Inconvénients

The reliance on flash and cookies. I often have issues with an attendees or presenters slide player not working and we regularly have to tell people to refresh and enable flash. In a highly regulated industry where security settings on our attendees computers is high - this is often problematic. I also think it would be beneficial to have a dial in option for attendees as a standard part of the platform rather than an add on. This is pretty standard for other platforms. I also wish there was an easy way from the presenter platform to be able to see the attendee console too so you can see what they see.

Avantages

The ON24 platform is very user friendly. The set-up of a webinar, collection of registration to the execution on the day of the webinar is great and so easy. The system is very reliable and we've experienced very few hick-ups along the way from a technological standpoint and the quality of the call on the live webinar is also reliable. The reporting capabilities are robust and above average in comparison to other suppliers.

Inconvénients

While ON24 is a great webinar platform, the cost is higher than average which makes it an expensive platform to use. Also, the tech people that join the webinars for an added $500 or more fee, aren't always the best and have language barriers and aren't that proactive. It's apparent this has been outsourced overseas. However, ON24 has worked with us and enabled us request specific technicians which has been helpful.

Avantages

Data capture and insights into how customers are engaging is miles ahead of other webinar software. There are so many touch point options.

More customisable than other webinar platforms, you can make it look and feel like your brand and curate the right experience.

Inconvénients

We have had some problems with integrating it into our CRM (but we have a highly customised CRM, might be fine with off-the-shelf CRMs)

Avantages

The software is efficient, reliable and relatively easy to use. It enables all speakers to dial in from different locations.

Inconvénients

Sometimes a select few audience members struggle to dial in. If they join the webinar a few minutes early, the waiting page doesn't refresh when the webinar actually starts so they miss the first few minutes and have to automatically refresh their browser to launch the live webinar.

Avantages

Easy to set up and run a webinar, a lot more interactive compared to standard zoom experiences. The ability to issue certificates of attendance was great.

Inconvénients

If you expect people to come back to your webinars regularly there are not many features to engage them across sessions.
Dial in is a paid add-on
On-demand Is free but to have them all in the one login session is a paid add-on.
It's not an LMS

Avantages

The ability to have 2 platforms to host and support our Webinars/Webcasts as well as Library for our In person events we have stored

Inconvénients

Not being able to toggle between the two platforms. I feel like we are on one platform with 2 users IDs so that we can actually use the features of one and the other is just a storage base - they should be integrated

Avantages

ON24 has countless features, options for customization, branding, tracking, CRM integration, content gateway, great audience experience, etc. we could go on and on!

Inconvénients

the more robust the software, the more can go wrong. If the webinars are not set up perfectly, the webinar will not run smoothly. You can not make changes on the fly (if you set the webinar up with no screenshare, you cannot change your mind on the live webinar) if you need to change the console, you cannot do so when the webinar starts, etc.

No dial-in number as a standard offering for webinars

We also wish that ON24 could be used for demos and 1-on-1 calls but the audience lag doesn't allow for that.

Avantages

I really like how easy it is to use the Simu-live webinars.
Simple to set up a new event.
Great on-demand service

Inconvénients

The basic designs for the registration pages

Avantages

No matter what, the Customer service is stellar.

Inconvénients

Functionality of the console builder, especially arranging the components

Avantages

The flexibility of recording a webinar with multiple speakers in different places and at different times!!!

Inconvénients

the initial dashboard / filtering of all the webinars.

Alternatives envisagées 

Logiciel antérieur 

Avantages

Customizability, modern look and feel. Solid UX from a producer, presenter and attendee point of view

Inconvénients

No option to make French timed transcription a default. Analytics across multiple events not as comprehensive as I would like. Would be good to have further customization on registration page (placement of elements, etc)

Avantages

We've run over 50 webinars on this software, and haven't had any problems when going live. Any issues with downloading the recording is also quickly resolved by the customer service team which is great.

Inconvénients

It can be quite fiddly to set everything up right and design things how you want them to look.

Avantages

I like that we can record the webinar first and then broadcast. The even better thing is that the recorded webinar can be rolled into the live Q&A session.

Inconvénients

The salesforce-ON24 integration is not stable enough that sometimes the attendee status is not updated in salesforce.

Avantages

Its very easy to use and its intuitive. Also, they made easier to archive webinars using Webcast Elite

Inconvénients

In the Q&A section, the questions that are coming in through the Presentation Manager console is not numbered.

Avantages

It's dependable - it always works, no more stressing if your webcast will function properly. It's very easy to use and their customer service is top notch. They are always someone available to help out with any quesitons.

Inconvénients

It is quite expensive particularly if you don't run a lot of webcasts.

Avantages

Great customer service, quick turnaround when issues need to be addressed.

Inconvénients

Back-end interface could be easier to use.