ON24

Avantages

ON24 has been a terrific webcast tool. The streaming audio is always of high quality. It's easy to access video clips during a presentation. And folks can access the webcasts from a smartphone, tablet, or computer terminal/laptop.

Inconvénients

Sending messages to attendees as a group is clunky, and Q&A too.

Avantages

ON24 has great features to customize the webinar console, use video, and create audience engagement. They provide good support and education and have continually enhanced their product to extend features and functionality that have helped us improve the webinars we offer.

Inconvénients

ON24 has out performed the other platforms we have used and we are happy with the product. There have been a few simple limitations with simulive features that we came across, but have not had it be a barrier for usage.

Avantages

On24 has a vast number of customisable modules to make the user experience a lot more efficient and promote engagement.

It's easy to set up and schedule webinars, email reminders and post-event follow up.

We can easily integration with our marketing automation platform to manage the registration on our own site/landing pages

Inconvénients

There have been issues in the past with the quality and reliability of screenshare functionality which is a major area of functionality for us as a lot of our webinars are demo-led. However, On24 have taken various steps to improve this.

The options for editing webinar recordinds are somewhat limited and it can often take a long time to export these files.

Avantages

The software is efficient, reliable and relatively easy to use. It enables all speakers to dial in from different locations.

Inconvénients

Sometimes a select few audience members struggle to dial in. If they join the webinar a few minutes early, the waiting page doesn't refresh when the webinar actually starts so they miss the first few minutes and have to automatically refresh their browser to launch the live webinar.

Avantages

The ability to customize on the user end.

Inconvénients

The difficulty with creating simu-live webinars---time stamping to match the slide deck and video is very time consuming. The multi-registration page is on my least liked list as well.

Avantages

I like that's easy to use and configure your webinars.

Inconvénients

The only thing that we have received complaints on is that there is no phone line so all questions must be submitted via the Q&A tab and there is no verbal communication. We have a couple leaders that really like the have that option.

Avantages

Relatively easy set-up and end user friendly.

Inconvénients

Data/reporting - easy of pulling data, tracking engagement, poor integration with Salesforce, certain items in set-up that could be made easier (i.e. pre-set drop down for DOB, copying a webinar doesn't save the time zone or other features)

Alternatives envisagées 

Adobe Connect

Logiciel antérieur 

Adobe Connect

Avantages

ON24 had unparalleled customer support along with great customization within the platform. This includes slideshare and screenshares for showing off demos as well as Powerpoints.

Inconvénients

Make sure for screensharing, you test everything first and install the required extras

Avantages

The software interface is easy to use, which is especially important with speakers who have never used the software before. Also their support is great - quick to respond and helpful.

Inconvénients

Upgrades and changes are not adiquitly communicated with current customers.

Avantages

Our team loves the Simulive feature - it is so great not being limited to strictly a live only recording. Being able to re-record as needed is great.

Inconvénients

We struggle trying to edit a past webinar, i.e., shorten it, delete slides, etc. Sometimes we want to cut half of a slide out, and struggle with this editing part.

Avantages

The ability to have 2 platforms to host and support our Webinars/Webcasts as well as Library for our In person events we have stored

Inconvénients

Not being able to toggle between the two platforms. I feel like we are on one platform with 2 users IDs so that we can actually use the features of one and the other is just a storage base - they should be integrated

Avantages

Ease of use, always being updated with new features, listens to the community and introduces new features/products or services based on what we need.

Inconvénients

Costly compared to others platforms in this area, have had a few issues with on demand version not downloading, but has been quickly resolved so not a huge deal.

Alternatives envisagées 

WebinarNinja et Zoom Workplace

Pourquoi choisir ON24 

Nasdaq platform we were using was using old flash technology which prevented some users from accessing our webinars, the UI was old and clunky and limited stats were provided.

Pourquoi passer à ON24

On24 understood our needs and what we wanted to achieve.

Avantages

Ease of use and the platform's stability

Inconvénients

Hard to embed videos into presentations. It can be done but you have to follow very specific parameters.

Avantages

ON24 has countless features, options for customization, branding, tracking, CRM integration, content gateway, great audience experience, etc. we could go on and on!

Inconvénients

the more robust the software, the more can go wrong. If the webinars are not set up perfectly, the webinar will not run smoothly. You can not make changes on the fly (if you set the webinar up with no screenshare, you cannot change your mind on the live webinar) if you need to change the console, you cannot do so when the webinar starts, etc.

No dial-in number as a standard offering for webinars

We also wish that ON24 could be used for demos and 1-on-1 calls but the audience lag doesn't allow for that.

Avantages

Ease of use, lots of functionality and features

Inconvénients

Uploaded slides mess with slide animations

Avantages

The ease of use to produce a webinar is incredible. I did not know much about webinars when I got started, and this platform made it easy for me to create and access what I needed to know quickly. It provides a good customer/attendee experience and I wouldn't use anyone else.

Inconvénients

Honestly, the one thing I get frustrated about is how long it can take to upload our slides or files.

Avantages

I like the detailed analytics, and the ease of use. Also the console looks great and can be customized nicely for brand.

Inconvénients

I dislike the fact that there is an extra cost for call-in numbers during webinars.

Avantages

This software makes creating an event so simple and there are many tools to help enhance the webinar experience.

Inconvénients

That there is not an audio function were participants can speak. We use this a lot as a virtual classroom but for some of our more advanced course we have to use Skype for business as students in multiple locations need to communicate. Our previous vendor "Go To Webinar Suite" had this technology.

Avantages

Easy to use with big group of people, poles, and surveys

Inconvénients

Uploading slides and updating it takes a long time

Avantages

ON24's system is very easy and straightforward.

Inconvénients

For international dial in numbers, there is no Israel number and we have quite a few presenters from that location.

Avantages

I really like how easy it is to use the Simu-live webinars.
Simple to set up a new event.
Great on-demand service

Inconvénients

The basic designs for the registration pages

Avantages

User intuitive, reliable, friendly customer service

Inconvénients

Could use some updates to make it look a little more modern

Avantages

The flexibility of recording a webinar with multiple speakers in different places and at different times!!!

Inconvénients

the initial dashboard / filtering of all the webinars.

Alternatives envisagées 

Adobe Connect et GoTo Webinar

Logiciel antérieur 

Adobe Connect et GoTo Webinar

Avantages

The ease to use and ability to brand is great.

Inconvénients

Very occasionally had dial in issues which has been annoying .

Avantages

ON24 provides a great user experience to webinar attendees by allowing them to "customize" their journey. They also have a fantastic user community with lots of great tips and best practices for improving webinar programs.

Inconvénients

ON24 can have some challenging technical issues that are not intuitive or immediately clear that may lead to bigger issues during live webinars.

Avantages

Provide 360 marketing potentialUnique marketing app for all niches

Inconvénients

Provide additional payment options to allow users from all over the world, esp Africa.

Avantages

It's a very complete tool, with several cool featurelike polls, etc.

Inconvénients

It's a nightmare to configure, to use everyday, and it can generate a lot of additional stress when organizing a webinar.

Avantages

The widget based approach to te interface is unique

Inconvénients

Post event tools really suck. Recordings don't even have a rewind or forward button

Avantages

Ease of use, customizations for branding.

Inconvénients

Don't have integrated email invite system, Gateway should be included with Webinar services with current cost.

Avantages

This platform is overall easy to use. However, the features could be better.

Inconvénients

The past customers support I have received is sub par. I am always getting tossed to other people and my questions never get answered.

Avantages

This is a complete package webinar production package. Outstanding support and features.

Inconvénients

It is so easy to set up sometime I forget to change an automatic email.

Avantages

Design capabilities and features that allow you interact with your audience.

Inconvénients

The integration with HubSpot is pretty spotty. I've had a few issues with it.

Avantages

- Widgets available to add into your webinars -- ex: Polling questions
- reporting and engagement scores -- makes post webinar review really easy, and you can export all your data

Inconvénients

Organization of tool is not always straight forward

Avantages

Fairly easy for the presenters to record.

Inconvénients

Very problematic. Can't stop recording, like a normal recording device, and restart at that location in a slide, or can't just re-record over a portion of the slide. You have to do the entire thing over again. Annoying. If a presenter hits the stop record button at the moment they quit talking, the system will very likely cut off the last word, or two, or a portion of them.

Avantages

Love the polling, live Q&A, and pre-recorded webinar options

Inconvénients

Find the user experience setting up events to be a bit clunky

Avantages

The branding features and integration with SalesForce makes ON24 fairly valuable as a webinar platform for marketers.

Inconvénients

At this point, Zoom and Cvent have started to catch up in terms of branding and integration capabilities, which makes ON24 feel more cumbersome than the price point is worth.

Avantages

Having used several different programs for our webinars over the last several years, and we appreciate ON24 is a quality product that provides the reliability, development and participation experience that elevates our events.

Inconvénients

The cost is higher than other products which makes it more of a challenge for non-profits around budgeting.

Avantages

On24 works best for our needs because of the ability to track attendee engagement and easy to access on-demand videos to use in nurturing campaigns.

Inconvénients

It can be difficult to learn how to set up events at first without proper training.

Avantages

It's dependable - it always works, no more stressing if your webcast will function properly. It's very easy to use and their customer service is top notch. They are always someone available to help out with any quesitons.

Inconvénients

It is quite expensive particularly if you don't run a lot of webcasts.

Avantages

Branding options on the platform – personalise

Inconvénients

Sometimes there are dial in issues which causes problems

Avantages

ON24 allows you to completely customize your presentation. They have an extensive help section, and you can always access the chat help if you get into a bind.

Inconvénients

Because there are so many different aspects to the software, there is a bit of a learning curve.