ON24

Avantages

The software interface is easy to use, which is especially important with speakers who have never used the software before. Also their support is great - quick to respond and helpful.

Inconvénients

Upgrades and changes are not adiquitly communicated with current customers.

Avantages

Our team loves the Simulive feature - it is so great not being limited to strictly a live only recording. Being able to re-record as needed is great.

Inconvénients

We struggle trying to edit a past webinar, i.e., shorten it, delete slides, etc. Sometimes we want to cut half of a slide out, and struggle with this editing part.

Avantages

The ability to have 2 platforms to host and support our Webinars/Webcasts as well as Library for our In person events we have stored

Inconvénients

Not being able to toggle between the two platforms. I feel like we are on one platform with 2 users IDs so that we can actually use the features of one and the other is just a storage base - they should be integrated

Avantages

Multiple presenter from remotely is available

Inconvénients

Reporting engagement score and attendees log including IP address

Avantages

ON24 has been our primary webinar hosting software for over 3 years. The Pros we've had with using this software include:
- customizing the webinar registration page with brand elements
- round the clock tech support
- audience engagement score
- customizable audience console

Inconvénients

We like all of what ON24 offers, but there are some additional features we'd like to see in the future:
- integration with CRMs
- allowing files larger than 2GB to be uploaded in the Presenter Media section
- allowing surveys after a webinar recording ends

Avantages

I like the ease of setting up webinars. Super quick and easy. Especially the duplication of past webinars.

Inconvénients

I wish that It was a bit more robust as a podcast would be. I would love to have Multicam functionality with hosts and attendees and the ability to easily have audio for both hosts and attendees.

Avantages

Ease of use, always being updated with new features, listens to the community and introduces new features/products or services based on what we need.

Inconvénients

Costly compared to others platforms in this area, have had a few issues with on demand version not downloading, but has been quickly resolved so not a huge deal.

Alternatives envisagées 

WebinarNinja et Zoom Workplace

Pourquoi choisir ON24 

Nasdaq platform we were using was using old flash technology which prevented some users from accessing our webinars, the UI was old and clunky and limited stats were provided.

Pourquoi passer à ON24

On24 understood our needs and what we wanted to achieve.

Avantages

Ease of use, many great features to help engage with the audience.

Inconvénients

Sometimes the quality can be lacking in the video, this could be a problem on our end. I would also say that the delay between the speaker and the audience can be a little frustrating at times.

Avantages

I'm been using ON24 for over 4 years now and I find the program to be very easy to use and beneficial to our organization. The reporting is something we admire and benefit from and our clients appreciate the fact that we can monitor who joins, for how long, ask questions etc. I'm also happy that ON24 can be incorporated into Act-On.

Inconvénients

There always seems to be an issue with the console builder. I'm constantly asking support to fix my background colours.

Avantages

The platform is regularly updated and offers a lot of features not available with other options. Especially good for larger virtual events with more than 100 attendees. Great customer service. Good thought leadership events.

Inconvénients

Some trouble with audio quality - though that's pretty rare and bound to happen. Customer support team is assigned at random, so a little inconsistency there.

Avantages

Ease of use and the platform's stability

Inconvénients

Hard to embed videos into presentations. It can be done but you have to follow very specific parameters.

Avantages

ON24 has countless features, options for customization, branding, tracking, CRM integration, content gateway, great audience experience, etc. we could go on and on!

Inconvénients

the more robust the software, the more can go wrong. If the webinars are not set up perfectly, the webinar will not run smoothly. You can not make changes on the fly (if you set the webinar up with no screenshare, you cannot change your mind on the live webinar) if you need to change the console, you cannot do so when the webinar starts, etc.

No dial-in number as a standard offering for webinars

We also wish that ON24 could be used for demos and 1-on-1 calls but the audience lag doesn't allow for that.

Avantages

The On24 platform allows webinars to be more than just slides and a voice. I like all the different widgets that promote audience engagement. Their annual user conference, Webinar World, was a blast and great for an intermediate user like me.

Inconvénients

There isn't an option for dial-in/phone audio without a costly phone bridge from my understanding. We often hear from attendees that they couldn't watch live since they didn't have headphones at their desk.

Avantages

When I bring speakers on to On24 for our dry runs, there's always a lot of questions about how to "launch polls" and stress about things going awry. These frequent webinar speakers must have had a bad experience elsewhere - in On24 you launch a poll simply by advancing the slide, and you launch results by simply advancing the slide one more time. The tool is incredibly intuitive.

Inconvénients

I've requested a better way to get the video file delivered following the live presentation. We put on-demand videos in Wistia rather than using On24's on-demand capability, so this creates some work on my end, but it's an edge use case.

Avantages

ON24 has many great features built right in including screen sharing, PowerPoint deck sharing, Q&A, polls, call-in audio, streaming audio, and sharing video over presentation.

Inconvénients

There are a few features that are pay-to-play. E.x. if someone registered, and you want to delete that registrant you need to pay for the customer support team to remove them. Many of the analytics are free, but other analytics cost extra.

Avantages

I love the registration and event email features, and especially the engagement/attendee data that is captured. The ability to brand your console, link to social platforms, and share resources is also a huge plus. Customer service and tech support is phenomenal.

Inconvénients

Webinar set up can be a bit complex. I recommend completing all of the training modules ON24 provides. I would love to see an option to download a full data report in one PDF.

Avantages

Ease of use, lots of functionality and features

Inconvénients

Uploaded slides mess with slide animations

Avantages

The ease of use to produce a webinar is incredible. I did not know much about webinars when I got started, and this platform made it easy for me to create and access what I needed to know quickly. It provides a good customer/attendee experience and I wouldn't use anyone else.

Inconvénients

Honestly, the one thing I get frustrated about is how long it can take to upload our slides or files.

Avantages

I like the detailed analytics, and the ease of use. Also the console looks great and can be customized nicely for brand.

Inconvénients

I dislike the fact that there is an extra cost for call-in numbers during webinars.

Avantages

This software makes creating an event so simple and there are many tools to help enhance the webinar experience.

Inconvénients

That there is not an audio function were participants can speak. We use this a lot as a virtual classroom but for some of our more advanced course we have to use Skype for business as students in multiple locations need to communicate. Our previous vendor "Go To Webinar Suite" had this technology.

Avantages

We like that multiple people from different departments can utilize the system. It's intuitive to use and the upgrades to the operating systems have reduced the complexity and made it easier and faster to use.

Inconvénients

The fee for a "hosted operator" is rather expensive, so we use these selectively.

Avantages

Easy to use with big group of people, poles, and surveys

Inconvénients

Uploading slides and updating it takes a long time

Avantages

The unbelievable amount of functionality available that lets you really engage with your customers before, during and after the webinar

Inconvénients

Sometimes there are issues when it comes to dialling on to the call with messages saying invalid passcode.

Avantages

On24 is easy to use for hosting webinars. End users appreciate how easy it is to view webinars and customize the widgets. Excellent customer service and the express monitors are always friendly and helpful.

Inconvénients

Presenters sometimes complain about having to call in on the phone and access via the web. They would like to be able to just access via the web.

Avantages

User Interface enables engagement with attendees through social sharing, polling surveys, and resources.
The on demand engagement provides a professional and virtually live experience for attendees when they are available to watch it.
Integration with Salesforce delivers attendee contact info, engagement activities, and answers from polling to enrich follow-up conversations.
Analytics data provide detailed performance metrics.

Inconvénients

I have not identified any cons with ON24.

Avantages

I like that it is very user friendly, and is very easy to explain to our clients on how to use.

Inconvénients

That the screen share is not the best feature.

Avantages

It's rock solid technically. The ability to customize the console is excellent.

Inconvénients

Pricing can be much higher than other webinar platforms. This is the Cadillac though, so you expect it will be a higher price.

Avantages

ON24's system is very easy and straightforward.

Inconvénients

For international dial in numbers, there is no Israel number and we have quite a few presenters from that location.

Avantages

I really like how easy it is to use the Simu-live webinars.
Simple to set up a new event.
Great on-demand service

Inconvénients

The basic designs for the registration pages

Avantages

works most of the time so very little down time

Inconvénients

I would like to see 30 fps or higher playback at higher bitrates. When we retrieve files back they are 15 fps.

Avantages

It is so easy to manage webinars with ON24. The support staff is really excellent. It's easy to build compelling webinars.

Inconvénients

It's a bit challenging to manage webinars with multiple participants in multiple locations. It still works, but could be better.

Avantages

User intuitive, reliable, friendly customer service

Inconvénients

Could use some updates to make it look a little more modern

Avantages

The software is reliable, very customizable, and is constantly being modernized and updated. The reliability is key when serving a presentation to senior company staff and has never let us down.

Inconvénients

At this time, we have exhibited no negatives to our many years of being a client of this platform.

Avantages

The ON24 platform is very user friendly. We run quite a few webinars in a month and the setup for each is quick and simple. The webinars themselves run smoothly every time!

Inconvénients

Because it is so simple, we have run into a few limitations with the platform. In some cases we will have requests from our clients to include a feature on the console that is just not available.

Avantages

It is a straightforward, easy to use product for our audience and our speakers. We like it mostly because it is simple. We also like the metrics/reporting features.

Inconvénients

There aren't a ton of new features added regularly.

Avantages

User friendly console
Easy of use
Fast webcast set up
Amazing and fast tech support

Inconvénients

Some tech glitches
I don’t have much else to compare to

Avantages

No matter what, the Customer service is stellar.

Inconvénients

Functionality of the console builder, especially arranging the components

Avantages

Easy to use and gets the job done. I have never had a problem.

Inconvénients

Sometimes the back end is confusing during the actual webinar.

Avantages

I think webinars look cleaner, and easier to view with the ON24 platform.

Inconvénients

i wish the reports were easier to breakdown or have more types or reports.

Avantages

The flexibility of recording a webinar with multiple speakers in different places and at different times!!!

Inconvénients

the initial dashboard / filtering of all the webinars.

Alternatives envisagées 

Adobe Connect et GoTo Webinar

Logiciel antérieur 

Adobe Connect et GoTo Webinar

Avantages

ON24 offers many features to encourage engagement within your webinars
Webcam
Polling
Q&A
Exit URLs

Inconvénients

No way to enable a presenter to use a pointer to within the slide.

Avantages

It's easy to customize and setting up the registration site is a snap

Inconvénients

You have to run presenters through a practice session because ON24 is quite different than what they may have used previously

Avantages

The ease to use and ability to brand is great.

Inconvénients

Very occasionally had dial in issues which has been annoying .

Avantages

It is fairly easy to use and intuitive. It fits the exact role that we need and doesnt disappoint.

Inconvénients

We need to be able to move audio from slide to slide. That is the biggest con for the way we use ON24

Avantages

Intuitive; easy to use. I'm happy that I can evaluate the user's experience. I wish there was a way to test and evaluate in one widget. That would be a great improvement!

Inconvénients

In almost all my events, I serve up a certificate of completion to participants who meet pre-determined requirements. Though I've asked for the certificate to be automatically emailed to those who met requirements, the system isn't programmed to do this. It would be very helpful!

Avantages

LOTS of features
Ability to record and repost

Inconvénients

It was cumbersome to learn, and hard to teach one-time users (e.g., a webinar presenter) how to use

Avantages

On24 is one of the oldest players in the Webinar arena. It was the first offering a fully interactive space for share slides, polls, videos, etc. The concept was revolutionary when it was introduced.

Inconvénients

In this time, the best apps for events are HTML5 based. But if you want a really HTML5 tool you have to design it from the roots. ON24 is adapting to the times but is not a HTML5 native tool.

Avantages

ON24 provides a great user experience to webinar attendees by allowing them to "customize" their journey. They also have a fantastic user community with lots of great tips and best practices for improving webinar programs.

Inconvénients

ON24 can have some challenging technical issues that are not intuitive or immediately clear that may lead to bigger issues during live webinars.

Avantages

We like that our users can register for events in the platform and receive email reminders.

Inconvénients

Probably that there's no way to save a webinar onto my PC. I accidentally saved over a webinar once, before it was published and it was lost forever. We had to re-create the whole webinar.

Avantages

On24 makes webinars easy. I love that it includes interactivity with polls & is easy to setup, save & run prior to the webinar.

Inconvénients

I wish it was live instead of 10-second delay. When you're doing live questions, that can be troublesome.