ON24

Avantages

I like the analytics feature the most about ON24. With a lot of data collected each show, it is very important to use the data and drive results and inferences from it. You can see how the users interacted with the show, how long they have attended, what buttons they have clicked on, questions they have asked, and quiz answers. There are a lot of widgets interact with and it allows ON24 to process a lot of useful analytics that will be helpful for business development and marketing. I also like the customizability of the software. The audience screen is customizable any way that you want and it allows full control of your own company to do any creative things that you want.

Inconvénients

One thing that I think can be improved is the rigid rules in place for some customization of the software. A lot of the interactive pieces on the console have only 1 or 2 options that may not be right for what your company is trying to do. Also, ON24 is more of a recording software rather that recording and video editing software. If you are doing a recording and you mess up, it is very hard to edit the video, meaning you will need to restart the recording and do it over again. Editing the video is fine, but you will need a 3rd party software, download the video, edit it, and then re-upload the video again.

Avantages

simu-live and on-demand options allow us to mitigate the risks involved with live presenting on this platform.

Inconvénients

the "best practices" where presenters need a wired internet connection, clear cookies, restart the computer and have no other apps going--are you kidding me? What year is it? The customer service is poor, not for lack of CSM's trying, but because there is no follow through from the product team, and CSM's often don't have access to the latest information, leaving them set up for failure.

Alternatives envisagées 

Adobe Connect

Pourquoi choisir ON24 

We were attracted to the lack of need for plug-ins to participate, however we learned that audience and presenter experience is fully dependent on their wireless internet connection, which is again, not specified as an ON24 best practice, even though it does not comport with how the majority of internet users interact with the product. So, hard lesson learned: plug ins good.

Logiciel antérieur 

Adobe Connect

Avantages

I love that we can customize the console to have the look and feel we want. I also like that you can use it in many different ways - for training, marketing, making a show out of your sessions etc. You can conduct courses, certifications as well which is very convenient - no need to use additional tools for this purpose.

Inconvénients

Perhaps that it glitches sometimes and it can be nerve-wracking during live sessions.

Alternatives envisagées 

Zoom Workplace et GoTo Webinar

Pourquoi passer à ON24

No need to download anything from the attendee's point of view, plays for attendees with no issues, good reviews from other teams in SAP

Avantages

I think it has got an interesting console which could be personalized with useful widget for both users and speaker.

Inconvénients

I think the process for the post webinar for example. I would like to have a dedicated section for post webinar in order to have it already ready after webinar and to give possibility to non participant to go just after the webinar inside to look what done.

Avantages

Customizable, easy to duplicate events, tracking is great and recording link also available shortly afterwards.

Inconvénients

Does not allow the presenter to break out the participants in small groups for discussion. This tool is really meant to be unidirectional; me presenting with very little interaction with the audience. I would hope something better link Adobe Connect which is better tailored for virtual classes.

Avantages

We do over 250+ webinars a year and ON24 allows us to scale our webinar program while still making every webinar fun and interactive. They have multiple webinar types (On-Demand, SimuLive, Live) which makes planning for a large number of webinars much easier. We can use the SimuLive feature to still host webinars when we don't have any presenters available. They also have lots of "widgets" that you can add to the audiences view of the webinar that allows them to customize and click on different items during the webinars.

Inconvénients

There is not to much that we don't like about the software. Reporting could be better and have an aggregate reporting pulling feature.

Avantages

What I like the most about On24, is the interactivity that can be established in our presentations. I can ask survey questions in real time. Add videos, and even clickable links to relevant aspects of what I am explaining in the presentation.

Inconvénients

My only complaint is that for the cost, SalesForce integration should be included.

Avantages

Really slick for webinars, very professional & easy to use. Much better than other competitors

Inconvénients

Presenter view could be improved a bit more. lacks some features other providers have.

Avantages

On-demand is ideal when you have attended a webinar and all communications have been planned in advance, this way you know your users will get the information they need to view the video files on-demand. We can modify the on-demand video hosting platform, add new content, etc. is very helpful. The organization of the webinar is simple. The design of the program is simplified if you use the widget system, as you can create it as you wish and give it the shape you want. In addition, it is possible to control and edit the messages coming from the ON24 system. We have a diverse set of people using the application across different generations, skills and countries, and it is simple to use for all of them.

Inconvénients

There needs to be a checklist that includes every webinar you plan to ensure you have all the necessary implements. The interface for the organization could be more modern, however, it works well. It could use tweaking to make it simpler and look more modern.

Avantages

I can schedule a lot of webcasts, they can hold up to 2500 people before it would potentially become an issue (according to our account), they do contain the functions that we'd want (resources, group chat, Q&A, polling, customizable design). It was pretty easy to learn on my own and teach to others.

Inconvénients

Lots of cons for me, it's very buggy. Sometimes if you open multiple webcasts on the backend, the titles at the top glitch and say that they're a different webcast than the one you're actually editing. You can't do embedded videos and can only do 16:9 aspect ratio. When you upload videos and launch them to the audience during a webcast, you can't pause them. If your slide deck had slide timings built in and you didn't know, you're going to have a problem. And our team is always prepared for people who say they can't hear/it froze/the screensharing isn't working on the audience side, telling them to refresh. It would be nice if it just...worked. And screensharing for presenters, what a nightmare. Often it doesn't even work. It's picky about its browsers, and even after you download the plugin sometimes it still doesn't work.

Avantages

Very customizable. Multiple concurrent webinars. No license needed to run the webinars. SFDC integration. On-demand and simulive events

Inconvénients

Bugs, Bugs, Bugs!!! They worked well for about 6-8 months. Now almost every event has some sort of issue. Screenshare freezes. Attendees get hold music on top of live webinar audio. No audio for attendees. complete failures.
90% of the detractors in my webinars over that last 6 months were related to issues with On24.

They provided free support on all of our webinars, but the support can do nothing in real time when issues arise, other than escalating to engineering for later evaluation. We are in too deep with them at this point to switch vendors easily.

Until they get their act together, stay away.

Avantages

When comparing webinar platforms, One24 was above and beyond in terms of analytics. You can easily see registrants, attendees, and see their engagement (who downloaded a resource, who responded to a poll, etc). This has helped immensely for measuring and helping us drive continued engagement in our presentations. The webinar console was a big selling point too, as it can be completely customized to your brand's identity. Finally, the automated follow up emails and Marketo integration are key.

Inconvénients

On24 is by far the most expensive webinar platform that my team encountered. However, it's reliable and worth it for my company. There are a few small things that I don't like - for example, getting signed out of the platform constantly - but overall, it works for us.

Avantages

We use On24 daily and it helps us reach mobile users otherwise left out (due to bulky plug-ins) and it´s on-demand module really helped us build a whole new service. Additionally the real-time Reporting is great and provides valuable information. The integrations can be improved but overall it´s a great tool if you want a reliable software for today´s user-demands.

Inconvénients

integrations are bit difficult, paid add-ons (e.g. lead-notification for one should really be a standard feature and send it by email if someone registers).

Alternatives envisagées 

Zoom Workplace

Pourquoi choisir ON24 

mobile, reporting, on-demand options.

Pourquoi passer à ON24

see above

Avantages

I love the set-up and the interface. The log in experience for the attendees is simple and streamlined.

Inconvénients

There is a constant need to refresh and that can be very frustrating and confusing. The archive features with certain formats are archaic and low quality.

Avantages

It's very easy to use while you're doing a webinar. The functionality is great and very user friendly. Speakers find it easy to navigate and registrants find it easy to log in and watch.

Inconvénients

The reporting functions are not user friendly at all when you have multiple webinars to get reports from. The dashboard is broken 80% of the time so I end up having to pull individual reports and combine them. Even doing that, the columns won't always align if users ask questions.

Avantages

Data capture and insights into how customers are engaging is miles ahead of other webinar software. There are so many touch point options.

More customisable than other webinar platforms, you can make it look and feel like your brand and curate the right experience.

Inconvénients

We have had some problems with integrating it into our CRM (but we have a highly customised CRM, might be fine with off-the-shelf CRMs)

Avantages

ON24's ability to integrate with our CRM and share engagement analytics is incredibly helpful from a customer support perspective. It paints a picture of what my customers are interested in. Plus, the on-demand functionality where end users can actually still interact with the webinars after its live is HUGE!

Inconvénients

Sometimes if I need to navigate away from the webinar and just have it running in the background as I am listening, it times out. That is more of an end user complaint though. From a front end perspective, its exactly what I need.

Avantages

Browser-based platform, interactive features to boost audience engagement, ability to mute audience audio, email notifications, on-demand & multiple event-type options, and Analytics Dashboard! These features have been extremely beneficial in communicating to/training our Target Audience (Sales team).

Inconvénients

Mobile view, finicky Console Builder, accessing PMXD from mobile devices. Our audience (almost 5,000 sales team members) rely on mobile-friendly viewing, which is currently limited.

Additional suggestions:
- Enable ability to group hide slides in PMXD Storyboard
- Enable ability to enlarge storyboard thumbnails (ex. zoom bar)

Avantages

The platform is easy to use and when doing a live webinar, most technical issues are user error and not related to the system, which is leaps and bounds above previous platforms I have used. The console builder is simple and easy to understand and there is a plethora of training videos to walk through most of the intricacies of the platform.

Inconvénients

The back-end environment could use an update. The styling and the way that things are laid out is a bit antiquated but the console builder and the system is still very easy to use. The presenter platform could also use some sprucing up.

Avantages

I like how ON24 updates in real time. For example, in the console builder, I can update speaker details, slides, and add widgets and have the attendee view update immediately.

Inconvénients

Making a webcast series isn't so easy or laid out in an obvious place. Updating our registration emails happens frequently, so having a new feature to applying changes to certain webcasts would be helpful.

Avantages

how easy it is to record webinars
the ability to filter questions
how easy the presentation side is
how clean the audience view is

Inconvénients

just a few things are different than other webinar platforms so it takes some time to get used to. Like you cannot have an embedded video in your presentation, it needs to be added separately.

Avantages

The webinar console widgets help make the viewing experience more engagement for audience members - includes the ability to download assets, submit questions, respond to poll questions and more.

Inconvénients

The software has a steep learning curve and isn't intuitive to navigate for a beginning user. Biggest con is lack of an audience dial in option (computer audio only) without a pricey add on charge.

Avantages

I really enjoyed some of the features such as being able to record in advance, by slide, and it would just run at the intended time. You could have partial recorded and roll over to live webinar as well. If used, you can also set up the q&a widget to email questions to you if a user was watching on demand.

Inconvénients

The cost. Since we were not utilizing it to its fullest capacity the cost was too prohibitive to continue.

Avantages

We really loved the customization options, the console, and the ability to create direct landing pages. Very great tool, we are very satisfied.

Inconvénients

There is a delay for updating the Marketo/SFDC sync of members and their statuses, but no major complaints about the tool itself.

Avantages

It is extremely easy to navigate. My Presenters can be given a link to practice in advance of the Dry Run which results in time savings on my end. And the customer experience for our audience is the best we have had.

Inconvénients

I wish the automatic reminders could also be sent to the Presenters and Producers.