Email Meter Enterprise
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- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Good tool!
It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.
Avantages
How easy it is to ready data. It's very approachable and not intimidating at all. It's very easy to read and captivating.
Inconvénients
The advanced filters: they are critical for us and unfortunately the workaround for saving this isn't good enough for us. I am looking forward to seeing an improvement in that sense!
Réponse de Email Meter
Hi Daniela, thank you for leaving a review! I'm glad to hear that you are
happy with the product. I'm excited to share that we're currently developing a new filtering system that's not only easier to use but also introduces an easy way to save reports!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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I'm so glad I found Emial Meter!
With Email Meter, we are able to have trackable KPIs for key team members and set realistic expectations for our team. It helps us stay on track and have better than average response time for those in our industry, of our business size and about of emails. Everyone I've interacted with on the Email Meter team has been a dream to work with and very helpful.
Avantages
Email Meter is a saving grace! It helps us track our Average Response Time and is truly helpful with managing the amount of emails we are sending and receiving. When it "feels" like we are getting more emails than usual, we now have the stats to back it up and to make sure our resources are going to the right places. It was fairly easy to set up and I love the fact that you can have "off hours" and you can filter out specific email addresses or subject lines from your reports if you wish.
Inconvénients
Setting up some of the filters took some time and concentration, but I was able to be successful with the help articles on the website.
Alternatives envisagées
Zendesk SuitePourquoi passer à Email Meter Enterprise
Mostly the great cost and that it really only did what I needed it to do which was to track my emails for me.- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Email Meter
User friendly, good support.
Avantages
The integration of email meter into our business was seamless and I have found it to be very user friendly. The data collected since having email meter has allowed us to set up staff KPI's around responses times etc and it works very well.
Inconvénients
I don't like that email meter cannot track emails sent from your phone as a lot of the emails I send I send on the road from my phone.
- Secteur d'activité : E-learning
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Great to start with or on a budget
Avantages
It is very easy to see how you or one of your team members is interacting with the rest of the world. This enables you to define KPIs and standards.
Inconvénients
The filter function takes time to get familiar with and could be improved upon but this is minor. Overall the product is great.
Alternatives envisagées
PipedriveOpens in a new tab, Salesforce Sales CloudOpens in a new tab et Zendesk SuitePourquoi passer à Email Meter Enterprise
It was cheaper and simpler to implement.- Secteur d'activité : Impression
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Email Meter
It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.
Avantages
I like how easy it is to set up with just a few clicks and instantly get so much historical data.
Inconvénients
It does seem expensive for a small business like ours. I do not like that I have to pay for my account just to monitor other accounts. I am not interested in tracking the response time in my email account, just or main customer service accounts.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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We are super happy
It's been great!
Avantages
Email Meter's team is great! They are super quick to answer questions and the set-up was easy. They were more expensive than other solutions, but we felt it was worth paying extra for better reporting, analytics, and customer service. We are very happy with the visibility we have into our email response times.
Inconvénients
No cons yet! Please read above for everything that we love about the product!
- Secteur d'activité : Services d'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Easy and simple email analyzer you're up and running in NO TIME!
Analyzing client interaction from our Client Services team
Avantages
It's very simple and you can start analyzing in now time. Plus customer service is "good".
Inconvénients
A few functions could be added (specific filters in the Team section).
