Email Meter Enterprise

Avantages

What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person. The team and individuals had specific goals and the Email Meter data provided the metric. For example, we wanted to reduce internal email as a team and so we looked internal vs. external emails to understand how we were doing. Individuals had goals for increasing responsiveness, so we looked at and reply rates to see how quickly we were responding to clients. We were also able to see who each person was emailing the most to understand which clients we were interacting with more.

Inconvénients

The paid version has more features than the free version. I think in the free version we could only get a few months history. We switched to the paid version to get more features, which included having access to the full history.

Avantages

How easy it is to ready data. It's very approachable and not intimidating at all. It's very easy to read and captivating.

Inconvénients

The advanced filters: they are critical for us and unfortunately the workaround for saving this isn't good enough for us. I am looking forward to seeing an improvement in that sense!

Avantages

The user interface was strong, and the customer support was prompt.

Inconvénients

My team simply didn't find much use for it after a while.

Avantages

After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication.

Inconvénients

I may be living in dreamland, but I wish I could monitor every user in my system for the same price. I also have delegated access of one inbox to many people. I wish I could idenitfy who was sending the emails out of the delegated account without additional fees.

Avantages

Email Meter is a saving grace! It helps us track our Average Response Time and is truly helpful with managing the amount of emails we are sending and receiving. When it "feels" like we are getting more emails than usual, we now have the stats to back it up and to make sure our resources are going to the right places. It was fairly easy to set up and I love the fact that you can have "off hours" and you can filter out specific email addresses or subject lines from your reports if you wish.

Inconvénients

Setting up some of the filters took some time and concentration, but I was able to be successful with the help articles on the website.

Alternatives envisagées 

Pourquoi passer à Email Meter Enterprise

Avantages

Our managers really enjoy being able to monitor the volume if inbound and abound emails of shared inboxes as well as individual employee's inboxes. They also like seeing the response times of those emails. The tool really gives you insight into the workload of a particular employees inbox. Is one rep receiving 3 times the email volume than anohter rep? If so, there could be an issue. There are so many other features of this software that we have not used but know that they would add tremendous value.

Inconvénients

The one main issue is that it is a little difficult to distinguish unique inbound and outbound emails in the count. For example, you could have 50 outbound emails to one email in the day, and email meter would not say that it was to one unique email address but rather there were 50 outbounds emails. So it's a little difficult to guage the workoutput of an employee without know if they were 50 outbound email exchanges with one customer or 50 unique outbound emails with 50 unique inbound emails. Basically, is there one customer that is eating up a representatives time, or is a rep inflating their outbound email numbers. You can however, get this data from the raw data Email Meter provides.

Avantages

Before the software, I need to say that the people are the key here. They were able to learn about our entire business process and build solutions from the ground up.

From a technical standpoint, everything is very easy to use, the email routing system met our needs, the dashboards blew us away, and they are going to teach us about how they build these dashboards as well. Not much to complain about abot at all.

Inconvénients

The only thing that we had problems with were some of the limitations that Google put on our email routing solution. That's not to the fault of Email Meter, though. Anything that was possible in the realm of Google was able to be built by Email Meter. The only other thing was not having detailed enough documentation for a bit.

Avantages

The integration of email meter into our business was seamless and I have found it to be very user friendly. The data collected since having email meter has allowed us to set up staff KPI's around responses times etc and it works very well.

Inconvénients

I don't like that email meter cannot track emails sent from your phone as a lot of the emails I send I send on the road from my phone.

Avantages

Email Meter gives the insights needed to manager a client facing team and invaluable insights into customer behavior that helps shape our client experience.

Inconvénients

The filtering can be problematic and time consuming.

Avantages

It's really easy to use and I like it.
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Inconvénients

It's a little slow. I understand it's pull large amounts of data though.

Avantages

It is very easy to see how you or one of your team members is interacting with the rest of the world. This enables you to define KPIs and standards.

Inconvénients

The filter function takes time to get familiar with and could be improved upon but this is minor. Overall the product is great.

Alternatives envisagées 

Pourquoi passer à Email Meter Enterprise

Avantages

I love the idea to get statistics and KPIs about the usage of my mailbox, we do exchange thousands of emails per month which is both time-consuming and impacting the workload of the organization. Data help embrace good change.

Inconvénients

The product is still on development, therefore some features are still missing but they're pretty open in getting feedbacks. The real cons I've identified is that the cost per user is high if compared to the cost per user of G-Suite

Avantages

Delivers relevant data about team performance, invaluable tool for helping us understand workload levels. Helps us to identify patterns and irregularities in the workflow.

Inconvénients

I dont have any strong feelings here, the software performs well in my view.

Avantages

I like how easy it is to set up with just a few clicks and instantly get so much historical data.

Inconvénients

It does seem expensive for a small business like ours. I do not like that I have to pay for my account just to monitor other accounts. I am not interested in tracking the response time in my email account, just or main customer service accounts.

Avantages

Email Meter's team is great! They are super quick to answer questions and the set-up was easy. They were more expensive than other solutions, but we felt it was worth paying extra for better reporting, analytics, and customer service. We are very happy with the visibility we have into our email response times.

Inconvénients

No cons yet! Please read above for everything that we love about the product!

Avantages

The features of this software are very easy to navigate. They've helped us throughout the process to make sure the components are compatible to what we're needing within our team.

Inconvénients

Sometimes the website does take a while to load, but when we reach out to customer service it's resolved.

Avantages

Weekly dashboard and reports on the work of the team

Inconvénients

I think we are just a the begening of using these datas because we must learn how to use them and that's dificult.

Avantages

Weekly and monthly reports are convenient to see in one place

Inconvénients

Pricing is very high for the software and it has small bugs

Avantages

Easy to implement, no training for the team necessary.

Inconvénients

No possibility to have Manager / Admin users. Only one owner.

Avantages

It's very simple and you can start analyzing in now time. Plus customer service is "good".

Inconvénients

A few functions could be added (specific filters in the Team section).