ProcessMaker

Avantages

I used ProcessMaker for a year but in 2 different companies and under 2 different licences and the following features were the most appealing to me.
1. The layout was familiar from the word go - ProcessMaker utilizes an almost email like generic layout which made it easy for me to understand it, use it and implement it. There is a section for drafts and even one for inbox.
2. Allows easy tracking and workflow management because of how the folders are split out hence a positive addition for the business as a whole - you are able to view due dates at first glance, see prioritized tasks and have a real time snapshot of where your project is..
3. It is not the hardest tool to use, in fact it's actually quite easy - ProcesMAker actually utilizes the drag and drop feature that is a very familiar feature as computer OS systems also have it, using it for the first time does not feel like it's the first time.
4. Since it's a cloud software, you can access all your data on several devices and different locations as long as you have a connection. This is very convenient. I also noticed that sometimes, I did not have to be logged into the company network to access my data.
5. It works well, smoothly and feels good to use.

Inconvénients

I think the license is a bit expensive and if the company is big then this is a revenue drain. The problem is that the license is on a per user basis. A product that requires so many licenses ultimately slows down the business, spare licenses would help alleviate this problem but I have not seen the initiative yet.
Performance of individual users within the software is also greatly affected by how hard it is to create reports, a user needs to take time and understand the software before he/she can perform reports.
The user interface, even though familiar , feels a little bit outdated and could use an upgrade or a make-over.
Lastly, when you run into issues, customer support is not the best, could be improved.
Broken workflows area a lot to fix and usually happen after a system upgrade, this could be improved.

Alternatives envisagées 

Nintex Process Platform

Pourquoi passer à ProcessMaker

The company eventually decided to adopt ProcessMaker for a limited amount of time. Ultimately settling on Power Automate because of the license issue and customer support problems.

Avantages

the use of the application is quite easy, knowledge of it is not necessary for the administration of the application, approvals and flows are quite friendly, and the best thing about the tool is the cost-benefit, process maker has come to facilitate our work on a daily basis, we use it to create an approval of the flow of purchases at a regional level and it has been very effective in addition to the report module is very accurate and allows you to export the information either in excel or work it in PowerBI

Inconvénients

The only thing I can say that the application is bad is the customer service, the technical support is very late as the salespeople, we reached a point where we almost suspended the license for not having an offer for the renewal of In the same way, although the license price is very accessible, it is necessary to buy a license for each user and also for the flow created.

Avantages

We start with version 3.x, easy to implement

Inconvénients

Version 4.x had a paradigm shift, which makes deployment and development difficult

Avantages

1. It is standardized, yet flexible.
2. It has many features that can compete with normal software development.
3. Workflows can be developed quickly.
4. It has a community version that allows a prospective user to try out various features before committing to purchase the commercial version.
5. The technical support team is very responsive.
6. Very reliable architecture. Does not crash.

Inconvénients

1. It is not a workflow software that can be developed by end users. There are some others that can be done that way.
2. The more skilled one is at programming, esp. PHP and JavaScript, the better the usage of ProcessMaker's features.

Avantages

Very open BPM platform, can be connected to multiple platforms

Inconvénients

Usability, ease of use is reasonable but a little updated

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi passer à ProcessMaker

Cheaper option, easier to mantain

Avantages

Easy for use, principal for the end users and Administrators. The easy development the different process in the company. ProcessMaker help us to safe the planet, migrating the paper to digital forms

Inconvénients

The reports, is more easy create reports in other program compare with the reporting environment in the system and the part of case tracking is very dificult.

Alternatives envisagées 

Bizagi et Bonita

Pourquoi passer à ProcessMaker

About the cost is less, and the easy program the diferents flows to migrated process to digital system

Avantages

For integration workflows it is the best tool in market. Quick and fast working model and you can have finished your tasks in a jiffy. Documentation is complete and elaborative for PHP and JavaScript.

Inconvénients

Debugging is bit tricky and not so good integrated module for third party. Local training is not available like other products in market

Avantages

This software is good where the user or company only needs to computerized their paperwork. Processmaker should add the capabilities for CRM -> Projects, Leads, Quotations, etc.

Inconvénients

Every feature Processmaker includes is good and I almost use all features. All features are important and depend on workflow requirement. In some workflows, email feature is a very important mean while other workflows have other features that are important than email.

Avantages

I really like the idea of the Rich text for the email template building. The rich text enables me design email templates without having to write the html scripts.

Furthermore,The pm functions are easy to understand and it's very easy to call the variables out on any dynaform.
Lastly, this application supports Javascript which is the simplest language to learn. With the javascript the forms can be controlled to suit the business requirements.
Forms can also be easily customized using html in the panel web control feature.

Inconvénients

The mobile application version needs a little attention. The mobile application is great because it makes users in out office location take on pending request without having to use a desktop. However, I think processmaker should work on the interface and response of the mobile app to enhance user experience .

Avantages

Has a solution for every thing, if not there a lot of work around techniques to get your job done, the wiki page is just awesome you can find what ever you looking for thanks for the documentation team , great user experience and easy integration with other products.
on the other hand the case history is a feature to track where the job is stuck backup and restore is easy to use over all I like it very much you don't have to be a skilled developer to get your task done, I would recommend if you enhance the form builder page with more tools, over all estimate excellent product I recommend it.

Inconvénients

based on my experience using process maker when you fill a from and save it to draft then reopen it all the filed which been filled is gone so If I for example spending 10 min to fill a custom from then for any reason the computer crashed it saved the form with no data on it I believe there's a work around on this situation but Ill prefer to have an auto save so I keep my word saved what ever happens, on parallel task if some one toke the lead the other person has no idea if he got the case or not I recommend to keep the task even if some one has processing it , in order to track it, also on expire date the should be some kind of notification one the expiration date is approaching other that those every thing is great. thank you process maker team you did a great job.

Avantages

Visually architect a workflow/business process.

Inconvénients

I started training for PM2 and attempted to rework an add on from another campus for our workflow. I found the development process to be tedious and unncessarily complicated due to the multiple layers involved in the stack: PHP (old outdated library too), triggers for db's that operate independently of the PHP code. Old libraries like Gulliver that were a tad buggy. To compound things in order to make PM actually useful in the enterprise we had to purchase the support contract, which in itself wasn't very supportive.

Avantages

The best part of this software is the form designer. It's highly flexible and can easily be used to create complex forms.
Another thing is the documentation. It's rich, extensive and very valuable to both beginners and advanced users.
Another thing is the great support. The few times I've had to contact support, their response was fast and very helpful

Inconvénients

While the form designer (dynaform) is very useful, I think it's become more complicated to format using it than in earlier versions of the software.
I occasionally experience some lagging when I try to design very complex workflows.
I also think the interface looks dated and needs some updating

Avantages

ProcessMaker allows you to customize most aspects of your processes including the forms, the underlying logic, and email notifications. If you are asked to create a complicated system, it can probably keep up with you.

Inconvénients

When we tried to use many of the features we discovered that there were bugs in those features. When I first setup a process, I had about 10 confirmed bugs in their bug tracker. It takes 6-12 months for bugs to get fixed in my experience and every time they release a minor update it fixes one of the bugs and adds a new one. For example, the search feature has been broken for several months now, so users have to use the reporting module to search for past cases. It runs much slower than the built in search.

Alternatives envisagées 

Nintex Process Platform

Pourquoi passer à ProcessMaker

Nintex didn't support approval workflows from their mobile app at the time.

Avantages

- This is an open source software that allows the easy automation of manual processes.
- Processmaker gets rid of the need for paper authorization with the use of digital signatures
- Easy to define and create a workflow process with the use of drag and drop objects
- The user interface is easy to use and understand
- Easy Integration with emails and financial systems

Inconvénients

- Processmaker still has some compatibility issues with Internet explorer
- License is expensive
- As useful as this tool is, the ability for end users to reopen cases will be welcome

Avantages

Ease of use and integrate
Fast and reliable development
Very good documentation
Good Administration features

Inconvénients

A few areas of improvement if possible should be
Better logs for emails
Improve code debugging features

Avantages

Fully fledged BPM platform with complete toolset for defining processes, designing forms and integrating with external systems. Well documented APIs (both JavaScript and PHP) and easy to use user portal.

Inconvénients

Even though user portal is fully functional, UI/UX could be improved by incorporating modern SPA technologies.

Alternatives envisagées 

Bonita

Pourquoi passer à ProcessMaker

Our procurement process included a Proof of Concept (PoC) implementation where ProcessMaker had top score in meeting both our functional and technical requirements.

Avantages

I like that simple processes can be automated and put on workflows to improve efficiency of businesses.

Inconvénients

I don't like that the pricing is quite expensive.

Avantages

I like how to optimize processes, in our company we use it for purchasing processes, we have created flows with our process architect that help in the approval of purchase orders.

Inconvénients

What hinders us is to depend on an architect for the generation of the flows, it would be excellent if modifications can be made at the application level without needing the accompaniment of a specialist. For the rest it is a very good tool.

Avantages

Its ease of creation of workflows , affordability and customer support

Inconvénients

Its "escalation feature" is limited in functionality

Avantages

We have been using Process Maker en the Version 2.x and this year we are going to implement V3. It is easy to use for final users and easy to administrate.

Inconvénients

We have issues with IE and lost of information in a Supplier-configured process. Departments updating is a very tedious task.

Avantages

This is the best approval workflow software you will ever find. It saves us the stress of printing documents such as memo and taking it round offices for concurrence or approval. Process maker does the routing, excellent!

Inconvénients

The fact that I have to save draft all the time so I don't lose my work. Let it start saving automatically and we will be good. It also logs out in a very short time.

Avantages

It is easy to install, has a good documentation online, allows you to install a free version to test it before buying, streamlines the development and implementation of solutions, safe, reliable, friendly, generates reports agile and easy

Inconvénients

migration from version 2.8 to 3.x is complex, in version 3 several features were removed that were previously free and are now part of paid plugins, which does not allow testing before you can decide whether to buy or not

Avantages

It's easy to use and well documented. Almost proper features are integrated with the system and now uses API

Inconvénients

Form cannot be designed the way you want but less is more right?

Old versions have slowness issue but fixed in the latest version

Avantages

Ease of use.

Inconvénients

None. But if you are not with an IT background you will need help in understanding the workflow and how to use the tool.

Avantages

It is a very flexible platform that adapts to you business instead of the business having to adapt to the platfomr.

Inconvénients

Its connection time and lack of warning that you have been disconnected. In various occasions I have been disconnected and I keep working and nothing is been saved.

Avantages

The software makes manual processes faster. The software can be customized to suit business need and it enhancement on already built processes is very easy.

Inconvénients

The fact that some codes written in old versions of the application will need to almost be written again upon upgrade to a new version.

Avantages

look and feel- the upgraded apperance is more appeling

Inconvénients

Existing performance issues for big processess without work around; and recurrenet, inconsistent errors with Chrome and Internet Explorer.

Avantages

- Open source is one of our benefit
- Interface simple but user friendly
- Workflows defined is easy
- Source can be modify because its open source
- Email is easy to configure
- User management have complete information
- documentation good

Inconvénients

- Output as PDF format need to fixed out
- License price is too expensive
- should need experience in javascript because using many parameter for approval or workflow process
- support only come from community

Avantages

Flexibility in process design, great support, good documentation, powerful tool, Mobile app

Inconvénients

Output to PDF function is fairly basic in terms of layout and design.

Avantages

The ease of use and ability to customize to suite need

Inconvénients

The bug that swaps variable during the flow of a case

Avantages

Easy of use by users that do not have real development skills

Inconvénients

Integration with External system is sometimes challenging

Avantages

Its ease of use and Process Reusability is top notch

Inconvénients

It's sensitivity to external services. The platform depend has a lot of vulnerability to external services failures

Avantages

It is easy to build a workflow and to send emails including variables.

Inconvénients

It is difficult to create some triggers. Specially those that include an input document. I suggest to include an option in the email sending buttons for attaching documents that are in the input document data more easily.

Avantages

It works, somewhat and though we did not want to customize, we could and we did.

Inconvénients

Too much customization and did not meet all the needs we requested.

Avantages

The API integration is amazing, different software from different developers collaborating in the most efficient and effective way.

Inconvénients

unable to locate the email feature in process maker4 of which i was using in version3. can't get this change right.

Avantages

Simple configuration , simple coding and easy to develop UIs

Inconvénients

Very difficult to make a reports. And also developing plugins.

Avantages

Work Flow is The Perfect - start up company also will be very useful for it - its easy to control the employees time sheets and Absences

Inconvénients

Over Cost Per Month for 100 employees, not every one can use the work flow designer easy ,we have to make team and start give them training how to use the program

Avantages

The easy to customize interface and configuration capabilities allowed us to automate old processes in to web based solutions.

Inconvénients

There's room for improvement in the form of pre-programed options such as re-open cases or the deletion of them.

Avantages

Features do what I need them to do

Inconvénients

Could use some design elements on the Workflow icons that may help visually differentiate tasks

Avantages

Procewssmaker is a very powerful workflow management tool. Easy to create even complex streams very quickly. One of the nicest things is the ability to get started with the Open Source version of the tool before purchasing a commercial license.

Inconvénients

In the many years that I've been involved with Processmaker, I can't think of anything negative to say.

Avantages

I don't need to write a lot of code ,PM did lot of things instead and if not; there are a really good APIs and documentations. and I like how I can create email template as I want.

Inconvénients

I think it has a weak point in reporting, i wish if i could get a sufficient reports about processes.

Avantages

I'm only 3 days old on the product usage, can't comment much at this moment but overall I consider this is an easy software to learn. I follow youtube demo effectively but still hunger for more knowledge

Inconvénients

The pricing level is not available. As a new comer to use your product, we need more video demo on "how to create". This will help user to know your product a little in depth on more complicated workflow

Avantages

Easy to use . Visual interface of the process designer

Inconvénients

Currently supports only MySQL database .

Avantages

API Integration was a must-have for us. Our previous workflow product did not have API integrations and thus, could not execute commands to other systems.

Inconvénients

Steep learning curve. Still requires IT intervention (milage may vary from company to company)

Avantages

It is very easy to use
It's very easy to development because you don't need an external develepment tool.

Inconvénients

when use for long time the process maker system is become slow.