Birdeye

Avantages

-A good way to mange your reviews.
-Good ways to contac your customers and find what bothers them,
-Imrpove your customer experience by finding out what they think about you.

Inconvénients

Just that you hace to share the credentials instead of granting and removing it with an admin account.

Avantages

Birdeye truly stands out as an exceptional platform! Since switching from another reputation management company, our company has been overwhelmingly satisfied with the unparalleled care and support offered by the remarkable Birdeye Team! The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist. The experience was like night and day compared to our previous reputation management platform.Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our online reviewers. The impact has been tremendous, and we couldn't be happier with the results!

Inconvénients

We do not have any issues so far with Birdeye.

Avantages

It is so easy to send text messages to clients.

Inconvénients

There can be many issues/delays with updating auto-texts for different office hours or holiday hours. We are told we can call BirdEye to make these changes, but then we are always required to send an email to BirdEye Support with the updated hours we would like. Sometimes there is a delay with the auto-text hours being updated, the update request might be inaccurate for our auto-response, or the auto-texts are sent to clients at inaccurate times/outside of what was requested. It would be nice for better consistency with update requests or for businesses to be able to control editing their own auto-responses.

Avantages

AI Functionality
- Summarizing reviews
- Review responding

Ease of use
- Bulk uploading contacts for review generation
- review monitoring
- Local listings
- Super effective reporting that does not take too much time to generate for effective presentiations

Inconvénients

Cost. This product comes at premium price.

Avantages

Birdeye brings all the capabilities together in one place. I loved its ability to ensure the quality of our posts and enable us to quickly sort out the rationales and get rid of any unwanted comments. It is great that Birdeye enhances our continuous monitoring and control over all our accounts. I love the ease of formulating multiple types of responses to suit all the expected comments. The reports are very useful and cover a lot of details efficiently.

Inconvénients

Everything is easy with Birdeye after successfully integrating with all the social media platforms we use.

Avantages

Absolutley nothing, what they promised sounded good but they did not deliver at all!

Inconvénients

They lied and lied just to get me to sign up

Avantages

I like how it is super easy to use for myself but also for my clients coming from an different agency, it is very easy to explain but also fun to use at the same time. Being able to customize requests while also creating QR codes and responding to reviews is super helpful! The customer service is also supper attentive and being able to send my clients over to the support team at Birdeye I have never waited longer than a couple of days. Client is always satisfied!

Inconvénients

None really, I do think the site speed could be a little faster.

Avantages

The social media scheduling was handy ..

Inconvénients

The communication was very poor, I went months with no response to email communication. I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly which meant we had multiple missed opportunities, I then had clients who received review requests multiple times - even if they had already left a review. I had 5 zoom calls in the effort to set up, and then resolve my concerns that all took over 45 minutes and unfortunately I left each call uncertain of a clear outcome. I found the language barrier very hard and a lot of things were misunderstood.

Avantages

The AI generated review responses are great, emails when a client submits a review are very helpful

Inconvénients

Wish it was easier to have a review disputed and removed

Avantages

Ease of use, customizable campaigns and incredible customer support!

Inconvénients

Review notifications can sometimes become disconnected, must then be reconnected to in order to be notified of when reviews are received

Avantages

Local listing management worked OK, but this is an extremely basic service that we could have gotten 100's of places.

Inconvénients

Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support. They wanted us to work with their overseas teams to diagnose and fix bugs in their own product. Rude and combative customer support for the past 6+ months. Without a doubt the worst vendor we've worked with in our 12+ years in business.

Avantages

Birdeye worked well enough for review management. I think that everything they do can be done in zapier or high level for about 1/10th the cost.

Inconvénients

The contract states that it is 12 months. Ok fine. HOWEVER- it auto renews and they won't let you cancel until the next 12 months. It's worse than a big box gym membership. And guess what?? It's a total scam because once everything is set up in birdeye (which I did btw- not them), it's set and forget. Meaning- they are doing nothing to contribute to the value of their initial offering. Which is fine- but don't keep me hostage to some insane contract.

Avantages

How user friendly it is. It allos easy utilization throught the product.

Inconvénients

I currently do not have any cons pertaining to the software.

Avantages

Birdeye is easy to use. It has an app, which is super helpful.

Inconvénients

I can seem to get the app to show me when I have notifications.

Avantages

I love the dashboard and how easy the onboarding process is for my clients. My MSP has many clients in different industries using Birdeye. They all love it and appreciate it.

Inconvénients

Nothing. Everything is really good with this product.

Avantages

Ability to have all clients fall under one account and dashboard.

Inconvénients

Would like for the texting tool to be more robust.

Avantages

The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing.

Inconvénients

more technical than anything. making sure there are ? noted on the website to click with more details of what is needed.

Avantages

It is very helpful for payment processing
It offers great reputation management
comes with a live chat feature

Inconvénients

Well, Birdeye has lived to its promises and no issues.

Avantages

Birdeye allows you the flexibility to send out messages at different times and also allows you to customize the SMS message and email and include branding/logos of the business it is coming from.

Inconvénients

I think the cost of the Review Solicitation & Management product is too high compared to other competitors in the space.

Avantages

How easy it was to see residents responses.

Inconvénients

No cons. I currently love everything about the product.

Avantages

You can have all your channels linked in one platform, which makes really easy to manage

Inconvénients

Sometimes it would take a while to get updates in some channels. Also the website layout could be improved

Avantages

The all-in-one backend to manage all features is easy to use and streamlines the process. We also appreciate the one-on-one support we receive from our account manager.

Inconvénients

I think the texting feature needs to be more streamlined for onboarding our customers. The pricing is extremely confusing and pretty high.

Avantages

The ease of the platform set up. I also really like the social media scheduler with AI capabilities

Inconvénients

Cannot input graphic into email campaigns. App is not very robust.

Avantages

Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish.

Inconvénients

Not all company are perfect but they will try their best to help your company.

Avantages

Effective and well run tool to drive online reviews.

Inconvénients

Had a billing issue that has since been resolved.

Avantages

Birdeye is AI powered & has a good user reputation.
It has a 30 day free trial with no credit card needed.
I found it easy to use.

Inconvénients

I found it has integration issues.
There was missing features.

Avantages

Love birdeye. Some small things I would like to change but overall great company and more importantly great customer service

Inconvénients

Having to chat live w support for healthcare providers to get healthcare listings added. Also not having Apple Maps categories listed in the initial setup.

Avantages

The feature are great and compatible for everyone

Inconvénients

The features options are less. Could be better if have more options.

Avantages

Super helpful to have this tool keeping us in the loop with reviews coming in for our clients! Definitely a big time saver for us. It is also nice to get reports directly to the person who needs that information.

Inconvénients

The platform is not a user-friendly as many of the other tools I have used. It took a while to learn to navigate to everything that I was looking for.

Avantages

Birdeye is an end to end solve for a large suite of products. It is also very easy to use.

Inconvénients

Unfortunately we are having a number of issues around businesses that are not brick and mortar businesses. It would be great to see the capacities for remote businesses expanded.

Avantages

Ease of use, it is a very simple and handy tool to use for Review Management!

Inconvénients

The setup can be cumbersome but other than that no real complaints.

Avantages

Birdye is very easy and convenient, makes getting reviews more effective

Inconvénients

there is not much to dislike. sometimes it does not load properly but i enjoy the app

Avantages

Birdeye shines when it comes to customer engagement. The chatbot and review generation tools have dramatically enhanced our interaction with customers. Plus, the dashboard offers a clean and organized view of all customer messages, a real plus. There are several pluses we've experienced so far.

Inconvénients

The user interface is not exactly user-friendly, especially at the beginning. It can feel a bit like walking through a new city with no map or guide. However, with a bit of time and patience, you'll learn your way around. In addition, the customer support is Grade A so they helped us.

Avantages

Adding another review as my resident's state they love the BirdEye platform.

Inconvénients

None at the moment. Birdeye is great. I'll let you'll know if there's any changes/edits I think may be useful.

Inconvénients

Awful after sales service and rude operators who don't know what they are doing

Avantages

They have an amazing customer support. Helpful email help

Inconvénients

Sometimes the dashboard doesn’t read true.

Avantages

The product selection and the dashboard

Inconvénients

some of the ways to enter the data were not user friendly and i had to reach out to tech support for them to make the changes i needed

Avantages

Allows us to convert conversations to clients easily. Great for getting reviews

Inconvénients

Sometimes it does not transfers clients phone numbers and emails from our CRM system

Avantages

This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer.

Inconvénients

Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should.

Avantages

I love that we can see what our customers are liking, and that we can see what we can improve on as well.

Inconvénients

It sometimes logs me out, but it is easy to log back in!

Avantages

Me encanta que puedo personalizar las reseñas para cada uno de los clientes.

Inconvénients

No tengo quejas me gusta este aplicativo.

Avantages

I love the customizable social feature. We have multiple clinics that all have different logos and colors. This helps make it very easy to post to all clinics at once. We also love the Reporting software. Its very easy to use and gives us all the basics that we need. Or if we would like to go in depth we can.

Inconvénients

Survey integration has been our least favored item. It seems like we will need to change the way the front desk checks customers in, in order to use this correctly and this could get very messy. I loved how easy it is to use and customize but when it comes down to the front desk remembering to change the way they work on a day to day it will be difficult to incorporate and implement.

Alternatives envisagées 

Pourquoi passer à Birdeye

Avantages

Easy texting and get notifications very quickly!

Inconvénients

Logs me out every time I leave work for the day!

Avantages

We used Birdeye to manage patient experience reviews. It was easy to use.

Inconvénients

We didn't experience anything negative while using it.

Avantages

What I appreciate most about Birdeye is its robustness as a communication platform. The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer interactions. This ability to combine engagement and tracking into a unified interface results in a remarkable increase in efficiency, allowing us to respond quicker and more precisely to our clientele's needs.

Inconvénients

On the slight downside, Birdeye’s comprehensive nature may initially come off as overwhelming. Its multiple features demand a certain learning curve, which may be time-consuming for newcomers. Further, occasional lags in the chatbot responses can sometimes compromise real-time customer engagement. A bit of refining to the software's speed and user interface could enhance the overall user experience, making Birdeye an even more formidable force in the online customer engagement realm.

Avantages

That I can text links to inquiring clients

Inconvénients

That it logs me out everyday and I have to re sign in

Avantages

Su servicio al usuario es rapido y eficaz.

Inconvénients

Tube problemas con facturacion e integraciones que se solucionaron de forma rapida.

Avantages

Nothing, poor choice on my part. This company portrayed itself to be something it isn't, an honest company. Not a reputable outfit. Plenty other better options out there for which people can choose.

Inconvénients

Their services and support for those services are unbelievably poor

Avantages

I began using Birdseye solely for the purpose of surveying my customers after installations. Now im diving in to all the other amazing things it has to offer! Mostly though, I am impressed that the price is as good as it is.

Inconvénients

The website is a little overwhelming, but rest assured its worth it!

Avantages

User friendly and great service. Real time and useful information that helps our company to be better. Great support from Birdeye team.

Inconvénients

I don't have anything that I like the least.