Birdeye

Avantages

Ce logiciel a une fonctionalité parfaite, facile a utilisé . Tres bon pour les enquête .

Inconvénients

Aucun probleme retrouve a mon niveau . Un peu cher pour les petite entreprise.

Avantages

Très pratique pour le marketing digital par mail

Inconvénients

Je ne lui trouve aucun inconvénient je le recommande

Avantages

The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI.

Inconvénients

For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned.

Avantages

As an agency, this is a great additional revenue driver for not only the agency, but for our clients as well. Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors. The approach Birdye takes is high quality and very fair for businesses and consumers alike. It even has applications for overall PR strategy for clients as well. There are a handful of competitiors to Birdeye that look like they generally "do the same thing", but if you want the job done right and done well, Birdeye is the unequivocal choice.

Inconvénients

The only con from the agency perspective is that most businesses have a range of CRM's that their staff and leadership teams work in. Adoption to the tool for clients takes time and training. The Birdeye support team and tools are very helpful when getting over this roadblock.

Alternatives envisagées 

Pourquoi passer à Birdeye

Avantages

Ease of use with automatic surveys being mailed immediately after closings.

Inconvénients

We did not seem to have as much traction and social media and get as much review participation as other platforms.

Avantages

Reputation management was okay. Clients liked AI features, but all systems offer that now. Share to social was also a nice feature.

Inconvénients

Onboarding was a nightmare. Customer support sub-par. Most tools are not their own and they had to reach out to 3rd parties to get things resolved, which happened a lot.

Avantages

It gave a good overview off all online standing in one place.

Inconvénients

Didn't always show that I had replied to all posts.

Avantages

Agency tools such as multi-location, multi-brand profiles, and user access with multi location or single location access.

Inconvénients

Some integrations take longer to set up, but support is there every step of the way with updates.

Alternatives envisagées 

Pourquoi choisir Birdeye 

Logiciel antérieur 

Pourquoi passer à Birdeye

Avantages

We had a lot of help in transferring our clients from the old company. The products offered have been easy to learn how to use, and the reporting tools have been helpful. The listing management has been great too.

Inconvénients

We would have liked to see a few more options in reports.

Avantages

Review management features, the social media integration is fantastic! Very easy to use.

Inconvénients

SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time.

Alternatives envisagées 

Pourquoi passer à Birdeye

Avantages

Everything is in one place and there is a suite of products that can make everything all-encompassing.

Inconvénients

Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP.

Avantages

So many additional features without having to hire another partner.

Inconvénients

So far after a year we have had great success.

Avantages

I like that Birdeye can be easily monitored and understood by most who use the platform. It is good to have all customers in one place when seeing what reviews came through, and I like have automated responses for the reviews that come through.

Inconvénients

I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes, this software can be a bit buggy with connection to Meta (could be Meta's fault).

Avantages

Being able to automate review responses saves my team HOURS of work each week. It's been a huge game changer.

Inconvénients

Birdeye does a lot of things right and has continued to release many different features over the years we've been working together. I can't think of anything I dislike about Birdeye. Any issues I've had have been handled right away. They have been more than accommodating.

Avantages

Easy to use for businesses as well as clients.
We have received a significant increase in reviews
The chat feature has changed our business for the better.

Inconvénients

The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both

Avantages

Everything can easily be managed, monitored, and updated in the platform.

Inconvénients

It does seem to disconnect from social platforms more than I'd like. That is most likely on the social platform side though.

Avantages

It is a user friendly platform that helps generate, manage and market our clients reviews.

Inconvénients

It is a significant financial investment.

Avantages

Results and accuracy as well as flexibility

Inconvénients

cost it is expensive and sometimes hard to learn and connect everything

Avantages

None. There is nothing positive about this organisation.It appears to be an elaborate scam!

Inconvénients

Impossible to cancel. Avoid at all costs.

Avantages

The BirdEye solution is decent. Review requests get delivered and the process for getting reviews from customers is a simple process.

Inconvénients

Poor business practices. Your sales rep will likely be a native English speaker, advanced customer service will be handled buy a specialist who is talented but overseas. Nothing wrong with overseas software firms or client support-- but wow, it was really frustrating at times especially when you have questions related billing and agreement questions.

Avantages

I love the live chats as they are in real time. It is a great way to get quick answers to clients. Also being able to attach a photo to the chat is great.

Inconvénients

The live chat doesn't always reload/ upload new chats. If on it for too long you need to log out, log back in and then they will be displayed.

Avantages

User-friendly Interface
Intuitive design
easily integrates with other platforms

Inconvénients

A little clunky for our application
Mid-high price-point

Avantages

None. Would not recommend they are impossible to leave from

Inconvénients

Still trying to charge another year. Supplied my recording re sign up and this was from a year ago.
Did not notify on the roll over and I missed out by a few day.
Would not recommend at all be very careful.

Avantages

We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic.

Inconvénients

The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site.

Avantages

One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly dashboard. This feature not only saves time but also enhances our ability to make quick and informed decisions. Coupled with its interactive chatbot, Birdeye has proven to be an invaluable tool in elevating our customer service to new heights.

Inconvénients

Despite the numerous advantages, Birdeye is not without its challenges. For beginners, the numerous features can be somewhat daunting, leading to a steep learning curve. Despite these minor hitches, the comprehensive features and reliability of Birdeye make it a worthwhile investment for any forward-looking business. The customer support came alongside every need quickly.